Trusted Agent profile · Shirley
Verified
★★★★★
1,534 reviews across 4 platforms
6/8 Drury Lane, Shirley, B91 3BD
John Shepherd's office in Shirley, at 6/8 Drury Lane, is rated 4.4 out of 5 across 1,534 reviews on four platforms, including 166 Google reviews rated 4.3.
166
Reviews on Google
This office
3
Reviews on Yell
Business-wide
1,343
Reviews on Trustpilot
Business-wide
22
Reviews on allAgents
Business-wide
Send John Shepherd Shirley a message.
At John Shepherd, we provide top-quality expertise to landlords and sellers looking to sell or let their property in the West Midlands. With 30 years of property experience, we understand what you want from an estate agent, and our advice to you will be as unique as your property. If you’re searching for estate agents in the Shirley area, then look no further than John Shepherd. We’re on hand to match your property to the best prospective buyers and tenants, and our team in the West Midlands will work hard to showcase your home or investment property. John Shepherd is an award-winning estate agent covering the West Midlands, Warwickshire, Worcestershire and Staffordshire and you can benefit from our extensive knowledge of the Shirley area with our locally-based team by getting in contact with us today.
Every review we hold for the Shirley office, from every platform, shown as written. First names only.
5/5
TrustpilotTash from John Shepherd has been…
Tash from John Shepherd has been excellent all through our purchase. Really friendly and professional lady
Thank you for your review of the service received by Tash, Louise. This is much appreciated and has been shared with Tash! 😊
5/5
TrustpilotFrom ther very first viewing right up…
From ther very first viewing right up until completion Turkay Hasan was very helpful and answered all questions.
5/5
TrustpilotGreat Managing agents
I have been renting a property for over a year now with John Sheppards being my managing agent, Everytime I have had a issue or concern Lauren Foster and her Team has been ever so helpful and helped me every step of the way.I would definitely recommend Lauren and her team for anyone looking to possibly rent a property.
5/5
TrustpilotExcellent property management service
5/5
TrustpilotMy move into my new accommodation was…
My move into my new accommodation was very simple and hassle free. I got all the assistance I needed through Faith Hughes who made things run extremely smoothly. My experience from the start of the tenancy to now has been great.
1/5
TrustpilotI wouldn’t advise anyone to use this…
I wouldn’t advise anyone to use this company for letting their property, and this is why!
Thank you for your review. We are sorry to read of the experience shared. At John Shepherd, we strive to provide a positive and helpful experience for every customer, and it’s clear we fell short in this instance. Please know that your feedback is taken seriously. We are actively reviewing the situation internally to understand what went wrong and ensure this doesn’t happen again. If there is anything we can do to make this right, or if you still need assistance with your original issue, please let us know and we’ll prioritise resolving it immediately. Please feel free to contact us if you wish to discuss further or there are any queries outstanding. Many thanks, John Shepherd
5/5
GoogleThanks for the support. Clean and clear process.
Thank you so much for your review and feedback!
5/5
Trustpilot5 cheers to Lily Johnson
Lily Johnson is exactly what you hope to find in an agent: super friendly, responsive and prompt to a tee. She has been outstanding on all fronts, fielding my many (many!) questions and informing of any aspects I hadn’t even thought of. Really happy to be working with her.
1/5
TrustpilotMalpractice and Breach of Agreement
It is a terrible experience when using the services of John Serpherd because they are habitually not to honor the agreement between them and the Landlord, and suddenly asked the Landlord pay a bill more than £600 without the prior consent or approval or informing the Landlord for the work that is not of emergency. I would definitely lobby complaint to The Property Ombudsman. It is a company that you can not trust.
5/5
TrustpilotImpeccable service
Great team that has served us well over the past 8 years can’t fault them we was always managed by Suzanne who is a asset to the team and company she represents no faults no issues flawless service
5/5
TrustpilotARTI from notts branch was really…
ARTI from notts branch was really helpful and maintainance team were quick to respond to our needs.
Thank you for your review of our services Sohail, much appreciated.
2/5
TrustpilotOur experience with this branch has…
Our experience with this branch has been disappointing. While they do eventually address issues, the response time is extremely slow. Recently, we ended our tenancy, and despite over a month passing, we still haven’t received our deposit. We’ve repeatedly emailed and called, but the responses are vague, and the management seems to change frequently. The lack of proper communication and accountability makes the service frustrating and unprofessional.
1/5
TrustpilotLETTING SERVICE
Ever since Acquire Property is being bought out by John Shepherd, level of service has gone down.
5/5
TrustpilotFinally some decent staff!
I am writing this solely on the basis of two people Lara and Alisha. Lara came in and took over the disrepair issues I've had in my property for many years from the previous tenancy "managers" and their neglect.
5/5
TrustpilotAll staff absolutley first class
Fantastic service received from all staff especially as they had to put up with an absolute apalling last tenant - we will be forever grateful to Leah for everything that she has done. Special mention to Marilena for all her help with securing a new tenant.
1/5
TrustpilotNo urgency what so ever to Emergency
Trying to deal with these agents is impossible. I’m a landlord at a flat on the ground floor below a flat they are agents too.They have had a major leak in the flat they are agents too and basically told me they are getting a humidifier . What a joke. My tenant says the ceiling is about to collapse as in the pics attached and Julie at John Shepherd tells me the issue is fixed. No urgency what so ever on behalf of their tenants . The plumber they used has given 3 different explanations for the leak and none of them are accurate.If this is how they respond in emergency’s they are not proper agents and show absolute no duty of care to their tenants and to the other people they are affecting .
Thank you for taking the time to leave us a review, we’re sorry to hear your experience has not been as we’d hope at this point. We are very keen to speak directly to understand more specifically what the issues you have experienced are and how we can rectify them. Please email our Lettings Director at jack.spellman@johnshepherd.com and he will be happy to discuss more. Many thanks
5/5
TrustpilotTom Cooper 10/10
What an absolute pleasure Tom Cooper is to work with. The service he provided me in the sale of my property is second to none and i would recommend him to absolutely anyone. Fabulous service, thank you Tom!
Thank you for your kind words, it was a pleasure to able to assist you. We hope to hear from you in the future.
4/5
TrustpilotLauren Foster - Senior Property Manager
I recently decided to move back to London to be closer to family, which meant requesting to end my tenancy four weeks early due to personal circumstances. Lauren managed the whole process brilliantly, she negotiated with the landlord, kept me fully informed throughout, and had everything resolved within a week of my initial enquiry.
1/5
TrustpilotPoor Company, lack of care, no customer service.
Used as an agent for my property up until June 2022. Apologies for the late review. Found a tenant for me who was unsuitable and never paid his rent, trashed the property and wouldn’t leave. After doing some basic research myself I could see that they were a repeat offender. How they didn’t pick this up is a Joke. John shepherd took no responsibility for the client they found, were completely unhelpful and still charged me their monthly fee until it was resolved, (through no help of John Shepherd by the way) when I managed to get about 10% of my losses back.Would never recommend John Shepherd to anyone who wants a good company to look after their investment. Through their incompetence I lost around £5000 with renovations and loss of rent. Apologies again for the late review. I hope at least one person reads this and decides to go elsewhere.
5/5
GoogleI had excellent service from Natasha and Joseph who work so well with their Manager - Gary Sammons
Many thanks for your review of our services, the feedback of which has been shared with the team. 🙂 …
5/5
TrustpilotGreat service selling my house
Great service selling my house, keeping me updated with what was going on before it sold and then when it was going through. Would definitely use them again! Thanks Tom you made the experience so much better.
Thank you for your kind words, it was a pleasure to able to assist you. We hope to hear from you in the future.
5/5
TrustpilotProfessional experience
Natasha was very kind enough to show me around and explain what still needed to be carried out on the property. She presented herself well and is well knowledgeable on properties and has attention to detail. I give er a 5 star 🌟 🌟 🌟 🌟 🌟 rating. Very professional indeed.
1/5
TrustpilotWe were happier with Chase Independent
Before our previous estate agent merged with John Shepard we used to receive regular inspection reports, this is no longer the case since the merge. We were shocked to find the grass 4ft high and full of dandelions and the house filthy when there was a change of tenancy. Were the inspections actually being done? We were happier with the service we received from Chase Independent.
I’m sorry to hear that you have been less than happy with your experience with John Shepherd. We would appreciate the opportunity to discuss the matter further, if you could contact our Senior Portfolio Manager julie.sargeant@johnshepherd.com and we will then be able to investigate the situation further.ThanksJulie
5/5
TrustpilotKelvin Zakeyo
Kelvin Zakeyo, was an amazing negotiator walked me through the viewing very professionally and the place itself is perfect. And when I said I’d love to move in on the same day he was very cooperative and ready to make it happen , I’m very thankful
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Send John Shepherd Shirley a message.
