Terra Cotta Shere reviews

★★★★★ 5/5

Google

I can't praise Terracotta enough, they made the whole selling experience as easy as it could possibly be. They were very professional but at the same time friendly and approachable. Their knowledge of the Surrey Hills was extremely helpful with out of area buyers. I would not hesitate to recommend them !

Jane · 27 September 2026

★★★★★ 5/5

Google

Terra Cotta simply has to be the best Estate Agency my wife and I have ever dealt with and this is our 5th home together. Mandy & Nicola supported us through a drawn out process which took over 2 years but they were always there for advice and help when needed. I cannot recommend Terra Cotta enough, they know their market and provide exceptional support to their clients. They are such nice people to deal with.

Kevin · 20 September 2026

★★★★★ 5/5

Google

We recently sold our property in Gomshall and took opinions/valuations from 4 estate agents covering the local area. We found that opinions/valuations and marketing proposals were similar but felt that Mandy from Terra Cotta was closest to our views and had a greater understanding of likely local demand. We were impresssed by the firms professionalism and the way in which every step was conducted and delighted with the speed and price achieved.

Robin · 11 September 2026

★★★★★ 5/5

Google

We have just sold our house through Terra Cotta and it has been lovely to work with an independent agency. They are professional, personal, friendly and dedicated. Truly outstanding to work with.

Matthew · 25 March 2026

★★★★★ 5/5

Google

Mandy and Nicola could not have done more for me when selling a recent property. They were full of compassion and understanding for our circumstances and brought knowledge, experience and a proactive approach that went above and beyond what I could have hoped for. Truly grateful for their work. X

Suki · 26 August 2025

★★★★★ 5/5

Google

I would highly recommend Terra Cotta. I sold and purchased with them and the team are excellent. Nicola, Mandy and Charlotte all were so responsive, proactive and tenacious. Their local knowledge and understanding of customers' requirements is excellent and I truly felt that they were there to support me through the whole journey. Thank you team!

Debbie · 27 February 2025

★★★★★ 5/5

Google

Faultless service from Mandy and the team! Thanks to them we are now living in our dream family home and we couldn’t recommend them more!

J · 16 April 2024

★★★★★ 5/5

Google

I have dealt with Nicola and Mandy over a number of years both as a landlord and a seller and have always found them professional and personable. They offer a personal service which is a pleasant change to the mainstream high street names. During our recent house sale they made the whole process very efficient achieving their estimated price within the time frame indicated, which allowed us to purchase our new home without being under offer in a very busy market.

Gacha · 26 March 2022

★★★★★ 5/5

Google

We felt we had to write a review to say a big thank you to Nicola and Mandy for their amazing diligence in successfully selling our property. A complete contrast from our previous Agent! Their advice on all matters was spot on. Right from the start, they were professional and followed up all communications immediately. Every visit they provided feedback straight away and requests from potential purchasers were dealt with efficiently. With being local, they knew everything about the area and ensured they knew everything there was to know about our property. They could not have done anything more to improve their service an we can recommend them highly to anyone considering selling their house!

Debs · 11 October 2021

★★★★★ 1/5

Google

I wouldn't use this agency or recommend!! I was a tenant of there's during lockdown a car drove into my house which was in Abinger Hammer into the front room ,my car was written off which was on the drive ,I had to move out while the structural damage was done, and I had just been made redundant, the landlord refused to cover any costs incured or give any grace period to help , I couldn't continue to live at the house because it was parallel to the road and I felt unsafe ,the stress of another accident was unbearable. The way I was treated I just couldn't take anymore and as such gave my notice before the 6 months was up. I still can't belive how they treated me during this situation the agent doesnt advise their landlords they are just an office taking calls so quite pointless using them. I would seriously consider using an agent in Dorking or Guildford for a better service and how they treated me as a Tenant was unacceptable.

Stephanie · 26 March 2021

★★★★★ 5/5

Google

I have nothing but praise for Terra Cotta - and Mandy and Nicola in particular. I put my cottage on the market with them at the end of 2021 and, with their expertise and local knowledge, very quickly realised a sale. They are very proactive and, despite obviously busy schedules, offer you such focused attention that you feel as though you are their sole client. Nothing was too much trouble - Mandy recommended excellent solicitors, found really useful people to help me, and had prompt answers to my endless questions. They really helped to take the stress out of the whole ordeal providing professional know-how with a personal touch and, being a truly local branch, knew their market and used that intel to very good effect. Really excellent service and lovely people to boot! Thank you!

Susan · 17 April 2023

★★★★★ 5/5

Google

Great experience working with the team at Terra Cotta! Their local knowledge as well as their knowledge about the property was extremely helpful. They continously provided prompt feedback about and after viewings and also answered the prospective buyers' questions and queries very efficiently. Upon offer having been accepted, their advice on various matters related to the sale (both to seller and buyer) was key for the transaction to complete. They are reliable and professional but yet friendly and approachable. I do not think the sale could have been handled any better......

Nils · 11 October 2022

★★★★★ 5/5

Google

Nicola and Mandy were very professional and friendly. They were always on the end of the phone to answer my queries. I sold and also rented through them and would happily recommend them to everyone. They’re definitely the “go to” agent in the local area. I am also an agent in another area for over 20 years, so I know a good agent when I see one.

Lorna · 26 March 2022

★★★★★ 1/5

Google

"TERRACOTTA" ah! a name from the 90's when twice as many properties were on the market in the u.k. and Tuscany was just a dream and umbria was unheard of......This is the second time ive been disappointed by this agency and their lack of transparency when describing their properties. Maybe they should mention in their descriptions something about building plots to be bought as an extra! What made matters worse was the seller (pretending to be naive) was also there but failed to mention the subsequent sell off of half the garden and outbuildings as another building plot.I was accused by Nicole (who rolled up late in her Audi sports convertible) that i had not taken notice of the particulars enough and failing to see a small red line only featured on a small map on their web site. silly me.

Alistair · 26 March 2017

★★★★★ 5/5

Google

Nicola and the team at Terra Cotta were great during the sale process, from explaining their service, showing our house right through to completion. A sale within 4 weeks! I would happily use them again.

Neal · 26 March 2021

★★★★★ 5/5

Google

I couldn’t have done it without the wonderful ladies at Terracotta. We all know that moving house is a stressful time, Nicola and Mandy are both professional and empathetic, they helped me through the complexities of legal negotiations and ‘ held my hand‘ when I was having a wobble. 10/10 for the whole team at Terracotta. I can’t recommend them highly enough.

Petrina · 17 April 2023

★★★★★ 5/5

Google

Although unable to find a home for us, Mandy and Nicola provided an excellent service. Enthusiastic knowledge of each property we viewed and the local area was excellent. Plenty of ideas on how to make each property feel like home. We’ve been on other viewings with Agents who just sat down and let us wander around by ourselves which was very unhelpful. Would recommend TC.

Emma · 11 October 2022

★★★★★ 5/5

Google

Nicola and her team have managed my rental properties for the last 4years, and recently marketed and sold two properties with excellent results. I have no hesitation in recommending Terra Cotta. I have found them to be totally reliable and professional, not qualities always found with estate agents. Thank you.

Lance · 26 March 2022

★★★★★ 5/5

Google

Friendly, small agents who provide that something extra which is often lacking in bigger businesses. Nicola and Mandy ensured our buying experience was as least stressful as possible by excellent communication with us and efficient liaison with third parties. They know the area inside out. Highly recommended.

Jan · 17 April 2023

★★★★★ 4/5

Google

I recently purchased through Terra Cotta and had also rented through them a year ago. Nicola and Mandy are both very knowledgable on the local area and work professionally to ensure things keep progressing to completion. We were under pressure to exchange and complete within two months and it was important to get issues resolved promptly which they were able to do directly with the seller - something which can be frustratingly slow when going through solicitors! I would certainly recommend Terra Cotta and will no doubt use their services again when the next move comes along - I know they have many repeat clients in the area!

Debbie · 26 March 2022

★★★★★ 5/5

Google

We have had a great experience working with Mandy and Nicola on our house purchase and subsequent letting of our existing house. Their local knowledge and contacts are invaluable. Along with their friendly professional approach they are responsive and supportive, providing us with valuable advice throughout both processes. The experience has definitely left us with a very positive impression of Terracotta and we will certainly look to work with them again in future, and recommend them to friends/family. It’s all been seamless! Thank you all

Armorel · 26 March 2022

★★★★★ 5/5

Google

The team at Terra Cotta did a great job in helping us sell our property in a short period of time. I appreciated their personal service, friendly manner and knowledge of the area. Nicola's personal interest in the property was nice. Her availibility was excellent and she was very good at keeping me informed. She was able to keep a level head even when things were tense as we tried to complete before the stamp duty holiday ended.

Andrew · 26 March 2022

★★★★★ 5/5

Google

We live abroad but own a property in the UK that we wished to rent out. Hence we needed a company that would find good tenants and look after the property in our absence from the UK. We also wanted good value for money. It is now 15 years plus since we signed a contract with Terracotta to manage the property and we have achieved both objectives. Their rental charges are below those of others in the area, and their principal office is a reasonable distance from the property but through their regular visits to monitor its state and to assess how well it is being managed by the tenants it has been kept in very good condition. Their surveys have been carried out efficiently and with good detail for us to know its condition and when problems have occurred like mechanical breakdowns of equipment etc they have been good at obtaining quotes and offering different options to retain the status quo.

Michael · 11 October 2021

★★★★★ 5/5

Google

Great service from Mandy and Nicola. Professional with a friendly manner. Recommend them.

Mohammad · 21 May 2024