Trusted Agent profile · Sheffield
★★★★★
152 reviews across 2 platforms
5 Market Street, Chapeltown, Sheffield, S35 2UW, S35 2UW
Your Move's office in Sheffield, at 5 Market Street, is rated 4.2 out of 5 across 152 reviews on two platforms.
Every review we hold for the Sheffield office, from every platform, shown as written. First names only.
1/5
TrustpilotAbsolutely appalling how they handle…
Absolutely appalling how they handle tenants, when i moved in the apartment was dusty and unkempt, they take age to respond to service requests, wont help the tenant in case of emergencies, and their units in Edgbaston have rats. Reported this for 5 months in a row until I left the apartment. They then proceed to take part of your deposit so they can apparently clean the house for the next tenant, rent with them at your own peril.
2/5
TrustpilotClueless no communication . POOR SERVICE
Viewed with clueless agent could not even take details . Made offer told they would come straight back 10 days later no communication ,and they have ni idea what is happening . I guess they are showing flat hopping for a higher offer or they just leave flats on right move for an advert
Hi Mark, sorry to hear of your experience. I've sent you a request for information. It would be great if you could let me know which branch this review refers to so we can feedback to them. Many thanks
5/5
TrustpilotHighly recommend
Late review, but would highly recommend Your Move - they were excellent throughout my house purchase, especially Emma and Rob, keeping me informed and chasing all parties through to completion.
5/5
TrustpilotSold my house with Your Move
We recently sold our house through Your Move and were very pleased with the service we received throughout the process.
We are so pleased to hear about your positive experience selling your home through us. It's wonderful to know that our team's efforts in generating interest and providing honest communication were appreciated. We are especially proud to hear about the excellent service you received from our colleague, whose professionalism and enthusiasm clearly made a significant difference. Your kind words truly motivate us, and we are delighted that we could make the selling process less stressful for you. Thank you for recommending us and for acknowledging our hard work. Regards, Your Move
5/5
TrustpilotI had an amazing experience and I need…
I had an amazing experience and I need to thank everyone for the great experience and customer service
We're so glad to hear you had an amazing experience and appreciate your kind words about our service. Thank you for your wonderful feedback! Regards, Your Move
1/5
TrustpilotPoor experience from moving in to…
Poor experience from moving in to moving out, 4 years later. Avoid!!! Poor communication, they do not care about their tenants and tell lies. The process in getting your deposit back after moving out is a joke. 9 weeks to be precise, after numerous phone calls and emails.
5/5
TrustpilotYOURMOVE
What can say brilliant service by James and the team members. Friendly approachable. Definitely recommended by me ......
2/5
TrustpilotYour move generally were ok but their…
Your move generally were ok but their conveyancing solicitors made me rip my hair out
We appreciate your feedback regarding your moving experience. We are truly sorry to hear about the difficulties you faced with the conveyancing solicitors. Could you provide more information please? Regards, Your Move
4/5
TrustpilotAmber Beherns
Amber Beherns , the veiwing agent was on time and well informed about the property and surroundings.
We're so glad to hear our team provided such a positive and informative experience for you. We appreciate your kind words! Regards, Your Move
5/5
TrustpilotThe Routine Rental Inspection
Susan returned for her regular inspection of our rented property. It is good to have the continuity of the same person doing the work. This way 'The Story' is clear in all our memories. The inspection was professional with minimal or no inconvenience or improper intrusion. The report was comprehensive, reflecting the comprehensive manner in which the work was done. It is an added advantage that Susan has a bright, positive and engaging attitude.
5/5
TrustpilotEveryone was so helpful & friendly
Everyone was so helpful & friendly. Despite 2 buyers pulling out we were finally guided towards offering the house at auction. That sale went through today & went smoothly. Thank you all so much for all of your hard work. Yvonne & Allan Skinner
5/5
TrustpilotYour Move
Andrew Nicholson at Your Move made the process of purchasing my first house far more straightforward than I had ever imagined. I was able to get a viewing straight away, and subsequently always received immediate responses to all of my emails, as well as always being kept up to date with what was going on.
We're happy to hear that the purchase of your first house was more straightforward than you imagined. We appreciate your positive feedback regarding our prompt responses and updates. Thank you! Regards, Your Move
5/5
TrustpilotWell done.
They got the job done and were easy to deal with.
We're so glad we could help and make things easy for you. We appreciate your kind words! Regards, Your Move
5/5
TrustpilotEasy to use , quick , straight forward
Very straight forward app to use while we try and sell our house , and also see viewing information etc. east to use , loads of prompts and took 2 minutes to set up. Very happy so far!
1/5
Trustpilot223 Beacon Road
223 Beacon Road, avoid vendors at all costs.
We’re sorry to hear how frustrating and disappointing this experience was, particularly after the time and money you had invested in the purchase. The decision to withdraw from the original sale was made by the vendor and was outside Your Move’s control. The property was subsequently relisted after we received new instructions from the vendor; this should not be taken as an endorsement of their earlier decision. While we fully understand your frustration with the vendor, we don’t feel this review accurately reflects the service provided by our branch. If you have concerns about how our team handled the sale, they would be happy to discuss them with you directly. Regards, Your Move
1/5
TrustpilotAbysmal Full Property Management
Although my YourMove branch staff were very efficient and approachable during the lettings process, my experience of the Full Management service has been abysmal. I would advise extreme caution when considering using their service.
We appreciate you bringing this to our attention. We're sorry to hear about the issues you experienced with our Full Management service, especially the lack of communication and inconsistencies. We'll investigate these points to improve our service and training. Thank you for your feedback. Regards, Your Move
2/5
TrustpilotReally disappointing landlord service…
Really disappointing landlord service from Brighton branch. They never respond to queries even if you chase them. It’s like they just can’t be bothered. Avoid.
Thank you for taking the time to leave a review. We're sorry to hear that you've had a frustrating experience, as this is certainly not the level of service we aim to provide. We’ve been unable to locate your details on our system or any recent correspondence linked to this review. If you could please contact us directly at brighton@your-move.co.uk with your details, we would really appreciate the opportunity to look into this further and assist you.
5/5
TrustpilotEverything from start to finish was…
Everything from start to finish was kind, helpful and professional. Mr Calum Parker, manager, was exceptional, took time to come and visit me at all times in my own home.
5/5
TrustpilotWe bought a property recently through…
We bought a property recently through Mike Porter at You Move and he was brilliant. Really down to earth, helpful and never pushy, which made the whole process fee so much easier and stress free. He brought a great energy to everything and felt very different from the usual estate agent experience. I’d happily recommend him.
5/5
TrustpilotEllie and staffs from Your move are…
Ellie and staffs from Your move are very supportive and patient. Especially Ellie, she is such an expert in her career.
5/5
TrustpilotQuick fast to get lots of viewings on…
Quick fast to get lots of viewings on my bunglow. Helpful when you speak to the your move agent on the phone or at their office.
5/5
TrustpilotBoth Victoria & Lauren have been…
Both Victoria & Lauren have been fantastic throughout the sale of my late mum& dad's house. They have both kept us up to date with everything regarding the sale process & viewing process. I would highly reccomend Your Move to anyone looking to sell or buy
1/5
TrustpilotBeware! They don’t care! Sadly found this company to be highly…
Sadly found this company to be highly disingenuous. No issue with my credit check no issue with my income, paid my holding deposit. Thought the room was secure. Hear nothing for over a week plan to move, suddenly called with zero explanation and told the landlord ‘just wanted to go with someone else’. Later discovered many individuals had given a holding deposit for the same property! Fair enough but be transparent about that. I have since gone with another local company and sailed through with them being open, upfront and genuinely caring towards their clientele. Also they advertised a room with All Bills Included- went and saw the property and there was a separate meter in the room where you are charged an extortionate rate for electricity! This has been a terrible experience for me as a first time renter, the worker I dealt with talked a convincing talk to get me to part with my money! Beware they just don’t care 😫
5/5
TrustpilotMove to Scotland
We contacted your move a few months ago about a rental property we had seen in Scotland, they have been so supportive and helpful throughout the whole process and any advice of anything we need they have gotten back to us straight away!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Your Move's Sheffield office has 152 reviews across two platforms: 1 on Facebook (across the whole business), 151 on Trustpilot (across the whole business).
Your Move Sheffield is rated 4.2 out of 5 across all 152 reviews.
Your Move Sheffield, 5 Market Street, Chapeltown, Sheffield, S35 2UW, S35 2UW.
