Staves Estate Agents reviews

★★★★★ 5/5

Google

If selling a home were a novel, ours would not have been a breezy rom-com. It was more of an epic saga: twists, delays, external forces beyond control, and moments where hope briefly packed a bag and threatened to leave. Enter Staves, and more importantly, Gail. Our calm in the chaos, our steady narrator, and frankly, a hero. While the journey itself was difficult (through absolutely no fault of anyone involved), Gail went well beyond the call of duty. She was proactive, reassuring, relentlessly patient, and unfailingly human. When progress stalled, she chased. When things became unclear, she clarified. When spirits dipped, she lifted them, usually with good humour and absolute professionalism. Against the odds, through sheer persistence and care, Gail helped steer us all the way to exchange and completion. No false promises. Just genuine commitment and tireless support. If you want an estate agent who treats your sale like more than just a transaction, Staves (and Gail in particular) are the people you want in your corner. A difficult journey, yes. But thanks to Gail, one with a genuinely happy ending. Highly recommended.

Jordan · 16 February 2026

★★★★★ 5/5

Google

Extremely happy with the professionalism and the speed of the process, the estate agents kept me fully up to date with different stages of the purchase both through emails and over the phone. I was first time buyers. Everything went very smoothly and I felt very comfortable and at ease with the agent. What made it even better with Staves is that my offer was accepted and it stayed that way throughout. Whilst I had other estate agents letting me down twice even after accepting the offer. So highly recommend Staves, Thanks for the team for getting me over the line in such a short time frame.

Tharindu · 16 February 2026

★★★★★ 5/5

Google

Teresa at Staves Woodseats office helped enormously with our house purchase. She always kept us informed and did all she could to make the purchase proceed as smoothly and quickly as possible. There were as always hiccups along the way but she was friendly and professional. We got there in the end🤣 …

Karen · 16 March 2026

★★★★★ 5/5

Google

I had a painless experience selling my house with Staves. They were very professional and really helpful, returning my calls and answering queries promptly and efficiently. Everyone was great, Teresa was especially good, going above and beyond.

Jane · 16 March 2026

★★★★★ 4/5

Google

Used Staves to sell my Mums house to pay for her care. Overall I was very satisfied. Their fee for selling was very competitive, photos & communications excellent, they always phoned back when they said & Theresa particularly was excellent at guiding me through the process & keeping me updated in what ended up being a bit of a drawn out process which was mainly down to the buyers solicitor. The only slightly negative comment is that the house was a little overvalued which ended up being reflected in the offers that came through, but other than that I’d have no hesitation in using them again & recommending to others.

Jill · 16 March 2026

★★★★★ 5/5

Google

A really great experience and I would highly recommend Staves to anyone thinking of selling a property Terresa and the team based in Woodseats Sheffield are very professional, friendly and did a fantastic job Nothing was too much trouble Thank you

Stephen · 16 December 2025

★★★★★ 4/5

Google

Chose Staves over two other estate agents, (cocky/ pretentious respectively), as they came over as solid and dependable, as well as being the least expensive. Got off to a promising start with lots of initial interest, followed by a dearth of prospective buyers. I took over attending viewings, as I realised the representative used by Staves was not seller friendly, (he was subsequently removed). Then another burst of interest which resulted in a very positive viewer who agreed to buy. I followed Staves advice on the selling price, which proved to be a sticking point, but after a suitable reduction because of a recognition that the house, though very livable, was in need of some modernisation. Ironically the eventual buyers loved the 70s vibe of the house! The whole process, from putting the house on the market to completion, took 10 months. I used their recommended solicitors who were hindered by minor legal complications and mishaps, but Staves kept me updated throughout and the whole process ran relatively smoothly. I wouldn't like to be in their shoes as selling a house can be fraught with difficulties. Thankfully we got there in the end.

Stephen · 16 January 2026

★★★★★ 5/5

Google

I was lucky enough to have dealt with Ben Willis throughout my purchase and had the best experience possible. Ben was always available to discuss the sale issues that we faced, and always followed up on my request for updates etc. I dealt with others from the office and all were polite and proactive. I really do hope that my next house purchase is with Staves, I shall certainly have them at the top of my list for when I sell. Thank you to all the team involved.

Jonny · 17 June 2023

★★★★★ 5/5

Google

I have just sold my late father’s house through Staves estate agent. I was treated very friendly and professionally from start to finish. Special thanks to Gail who was brilliant Thank you Staves.

Steve · 14 July 2025

★★★★★ 5/5

Google

Ben Willis was my main contact at Staves thorought my purchase he was on the ball, polite, availble to speak to, having been in the property inductry for 10+ years this is rare to find all these qualities in one contact. I would have no problems recommending Ben to anyone loking to buy or sell. Thanks Ben, You are a assett to Staves! :)

George · 17 June 2023

★★★★★ 5/5

Google

We had a good experience with Staves Gleadless from the beginning. They offered a free valuation and got our property on the market very quickly. They even popped back to make sure we had photos of our garden on a sunnier day. The property had six viewings lined up back-to-back for the next day within a few hours of listing which was great. Once we'd accepted an offer, we dealt with Ben for the remainder of the process to completion. He was really helpful, always available to answer queries and when it got a bit mad towards completion, he was the one who rang up and down the chain making sure everyone was on the same page. He was basically the go-to guy if you wanted something getting done. Would highly recommend Staves Gleadless for their quick, efficient and professional service.PositiveResponsiveness

Lauren · 17 June 2021

★★★★★ 5/5

Google

We didn’t use staves to sell but we bought a house from them. Lucky for us we had Gail from staves helping us. She is amazing. Can’t thank her enough for always going that extra mile. Next time we would definitely use staves, as long as Gail is working there. Thank you Gail, your a credit to staves and deserve a pay rise.

Gavin · 9 January 2025

★★★★★ 5/5

Google

Ben and the team made our selling of home so quick and simple thanks so much

Ricky · 9 June 2025

★★★★★ 5/5

Google

We are very happy with the service provided by Staves They gave kept us informed at every stage and have always been courteous, friendly and professional. A particularly thank you to Ben who made a stressful process so much easier to bear !!!

Gillian · 3 April 2025

★★★★★ 5/5

Google

Super informative when buying a place, extremely helpful in checking details with the seller and getting info on additional bits like parking permits

Martin · 16 March 2026

★★★★★ 5/5

Google

Can’t thank Staves enough for finding me a tenant for my property. Special thanks to Will and Gail for all hard work and support will recommend Staves every time in the future. Will and Gail credit to Staves

Sharon · 7 May 2025

★★★★★ 5/5

Google

We had a great experience from start to finish when purchasing our first home with Staves. Ben was a tremendous help all the way through with constant & thorough updates in regards to the entire journey & answered any questions we had regarding the process. Very professional. Overall very happy with the service provided.

Oliver · 17 June 2022

★★★★★ 1/5

Google

I had an appointment with Staves for a valuation.. they simply didn’t turn up! When I rang them to ask where they were, I was told my appointment wasn’t communicated between branches and no one would be coming! I was put off arranging another valuation by their disorganisation and unprofessionalism. If they struggle to coordinate a valuation.. I dread to think how they plan on selling a property. Dodged a bullet.

Isabelle · 25 July 2024

★★★★★ 5/5

Google

I got my first house purchased through Staves and the experience was just great, they made things look very easy and stress free. Special shout out to Gail Green & Ben, they were phenomenal and very patient to answer all our queries.

Flaby · 26 December 2024

★★★★★ 5/5

Google

I was a first time buyer, this meant I needed support navigating the process. I am delighted to say I was extremely impressed with how much support I got from Ben Willis and the Staves team. I would definitely recommend them to anyone.

Kehinde · 16 June 2025

★★★★★ 5/5

Google

Great staff, very understanding, teresa needs a medal the size of a bin lid.

Andy · 16 March 2026

★★★★★ 5/5

Google

We are very happy with the service we received from Staves in Woodseats, Sheffield. The sale was slow but that was due to our buyers solicitor. …

Kay · 16 October 2025

★★★★★ 5/5

Trustpilot

Great service, thanks.

Gail and the team have been a pleasure to work with and achieved the sale quickly and smoothly. Very happy.

Kelly · 14 July 2025

★★★★★ 1/5

Google

Would give 0 if I could, we viewed a house and started the application process, we were firstly told we would have an answer within 2 days, no answer so chased them, had to chase a few times. After sending all our proof of income etc heard absolutely nothing, then about 2 week later it showed on rightmove as let agreed. Communication absolutely shocking, disappointed is an understatement, really bad way to treat people especially with everything that's going on at the moment you would of thought people would of had a bit of compassion. Looking at previous responses from the owner suggesting they're bothered about customer service? Bunch of clowns.

Molly · 17 June 2023