Trusted Agent profile · Sheffield
★★★★★
1,911 reviews across 1 platform
39 Middlewood Road, Sheffield, S6 4GW, S6 4GW
Part of Reeds Rains Favsco 23, see every office.
Reeds Rains's office in Sheffield, at 39 Middlewood Road, is rated 3.7 out of 5 across 1,911 reviews on 1 platform.
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Every review we hold for the Sheffield office, from every platform, shown as written. First names only.
4/5
TrustpilotA buyer found but communication not as good as usual
i wasn't kept informed of the viewings and feed backs until i chased (perhaps as Reeds Rains know me, i'm beginning to be taken for granted a little) but when i've made calls to the office they were always polite, professional and courteous and answered my questions. a buyer was found for my property in 4 or 5 weeks at a lower end price but the main objective was acheived and i'd use them again.
5/5
TrustpilotAbsolutely 100% would recommend… especially Andrea from the Stockton branch thank you
Absolutely 100% would recommend reedsraines, Andrea from the Stockton on tees branch as helped me from start to finish, she as got things sorted for me far more quickly than my solicitor, thank you so much Andrea for all your help advice and communication
1/5
Trustpilotunprofessional and dangerous
I would recommend you don't rent from this company for a number of reasons:1) Fire safety: I place this at the top as the most serious. My apartment had damaged fire detectors that I made Reed Rains aware of. This was ignored for over half a year. As well as this the batteries were 8 years out of date indicating that safety checks are not in place or followed.2) Communication: Any times during or after my tenancy I required information in often simple matters it took weeks for a reply. Often this reply was to place responsibility at another of their colleagues or did not answer the original question.3) Behaviour: Many of the employees I have had the misfortune of having dealt with have been quite passive aggressive and unprofessional. It gives the feeling that you are just an inconvenience for them. 4) Deposit: This inevitable ties in with the previous two points, over two months past my leaving date and I am still waiting on the return of my deposit. This is due to the previously mentioned communication and behaviour issues I've encountered. Whenever I've asked for any evidence to back any claims it is met with a long wait and an inadequate and often as mentioned passive aggressive reply.I'd much rather not have to write a review but feel it is important to hopefully steer a potential victim away from this company.
5/5
TrustpilotWe found Jasmine to be very helpful and…
We found Jasmine to be very helpful and polite. Nothing seemed to be too much trouble for her.
2/5
TrustpilotNot impressed with them
Not impressed with them I find the reaction for booking a valuation lacks ......its very mechanical even though they offer a free valuation ( only if you are selling NOW ) they come across arrogant and not wanting to offer a service that would reflect what you are selling They miss the point. We are the client and they earn from the sale but they come across as they were in the 80's. Poor service Use another agent is my advice
5/5
TrustpilotA really great small friendly team
A really great small friendly team, keep you informed and updated, helpful and very pleasant to chat with...
1/5
TrustpilotCompletely unprofessional
Completely unprofessional, have no idea how to deal with foreigners coming to the UK for the first time for work, generic responses just to get you off, not thinking how it could affect their business in the long run. Such a shame for them for losing a loyal tenant. Guess I dodged a bullet by signing up with another agency.
Hi Tian,I'm sorry you have not been pleased with the service you've received from Reeds Rains. Customer service is of paramount importance to us. Please let us know which branch it is you had dealings with?Kind regards,Reeds Rains
5/5
TrustpilotMy experience with reed rains was…outstanding
My experience with reed rains was extremely positive. Karis and Sarah kept me in the loop every step of the way. In the day of completion we had a hard time but Karis helped us through it all. I am very thankful for what they have done
5/5
TrustpilotI had a mortgage appointment with Joe…
I had a mortgage appointment with Joe and he was extremely helpful and was always available to answer and questions we had as first time buyers which made the stressful experience a lot less stressful. All the staff at the Hillsborough branch was extremely helpful and professional and I would definitely recommend to friends and family
1/5
TrustpilotWe bought a property from Hanley Branch…
We bought a property from Hanley Branch in Stoke On Trent and were promised that the property rubbish was cleared out and the the Brach Manager confirmed this.But the rubbish was left in the cellar and after numerous request to clear it was not dealt with.We do find this very unprofessional and now he is even stopped communicating !
4/5
TrustpilotHelpful staff and were with me all the…
Helpful staff and were with me all the way to completion always there when you need them .
We appreciate your kind words about our staff. We strive to provide excellent customer service and are glad you found our team helpful and supportive throughout your experience.
5/5
TrustpilotAlways helpful and friendly
Always helpful and friendly. They dealt with me efficiently and had a great knowledge of the local area and how the housing market trends and prices. The buyers were always directed to the right market so no time wasters. They always accompanied any person they bought for viewings. First class
1/5
TrustpilotRidiculous company policy.
Tried to arrange a viewing but as I work full time and can't take calls I could only converse over email, something which isn't an issue with other estate agents at all. Reedsrains wouldn't allow this so I can't even arrange a viewing. Absolutely ridiculous and they need to review their policy. Information given over email is much clearer than over the phone.
Hi Elle - I'm sorry to hear you've been having some issues communicating with the branch. Could you let me know which branch you were dealing with so I can look into this? Thanks
5/5
TrustpilotRoxy is a true professional and it's an…
Roxy is a true professional and it's an absolute pleasure dealing with her. She's very approachable and detail orientated which has ensured a seamless new tenancy agreement. Many thanks!
5/5
TrustpilotMiss Adele and Kirsty
What a helpful and usefull team at the prescot branch.I really have to thank to Miss Adele and Miss Kirsty for their efford and solve the problems.
5/5
TrustpilotGreat sales team
The staff were very friendly and went out of their way to arrange a visit that fitted in with our schedule.The process of selling the house was explained well to us.We were frequently contacted by members of the sales team, by phone and email, ensuring we were kept up to date as the sale developed. Any queries were dealt with and effectively promptly.
2/5
TrustpilotThe service was apathetic
The service was apathetic. We did not receive the AST until about 2 days before we were due to move in (in December) having known we were moving in since August. The documents received contained errors and did not include pre-agreed terms. When we chased the response was always slow and unhelpful.
Hello Abigail,I am really sorry you have not been happy with the experience you’ve had from Reeds Rains. We take customer satisfaction very importantly and as such I would like to look into the issues further. Please could you email me at: enquiries@reedsrains.co.uk. I will be happy to investigate the matter further.Kind regards,Reeds Rains
1/5
TrustpilotBeware!!
Very bad estate agents, not to be trusted. It took months and a threat of withholding rent to get a load of rubbish removed from back garden and loft. I was eager to finish my year with them, they then had the gall to with hold part of my deposit when leaving. I am in the midst of taking them to small claims. Beware
I'm sorry this was your experience Rachel. We'd be happy to investigate this as a formal complaint. To register a complaint with our Customer Relations Department please email rrcustomerrelations@reedsrains.co.uk. Or, to view our complaints process please visit https://www.reedsrains.co.uk/contact-us/lettings-complaint-branch
1/5
Trustpilot‘Terrible’.
‘Terrible’ is an understatement for how bad my experience with them has been.
5/5
TrustpilotThank you Josh
Just to thank Josh Walker at the Hillsborough branch for a fabulous service in obtaining a tenant for my rental property. He kept me fully informed in this my first time in renting out a property. I really appreciate his help.
5/5
Trustpilotexcellent service
Reeds Rains at bamber bridge are the best. Friendly and professional especially Alison with her down to earth personality she has been amazing thank you for selling my parents house and I highly recommend you all.
5/5
TrustpilotClaire Evans at the wakefield branch is…
Claire Evans at the wakefield branch is a delight to deal with. I recently rented a property and she was always on hand to chat over any concerns over the phone and helped make my move seamless. Thanks Claire.
5/5
TrustpilotILFORD BRANCH
ILFORD BRANCHAmazing agents. I wasn't even their client for the house they were selling but the buyer. Yet Bernard put my faith back into agents after the experinces I have had. Very friendly, genuine and quick with information and updates. He helped me and gave me advice and was always there. Agents like Bernard need be valued! I appreciate his happiness for us when the deal went through and I wish him and the firm the best.
1/5
TrustpilotMoney Making Machine
It appears that Reed Rains only care about making money, their staff are programmed with a script of what to say and they do not deviate and act like a human being. Their charges are extortionate and lock you in with so many terms and conditions that even the the most experienced Landlords can get stung. PLEASE DO NOT USE THEM!
Hello - We are very sorry to hear about your experience, could you please let me know which branch you have been dealing with so we can get to the bottom of your issues.Kind regards,Reeds Rains
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