Every review we hold for the Sheffield office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotSeveral years back they took admin fees…
Several years back they took admin fees and checks of approx £400 on a property from my retired father (who was helping me out to get a rental) when we viewed we were pressured to pay or risk losing the bungalow. From there on the communication was dreadful. They made excuses every time I asked how the checks were going. It is my belief that someone else viewed the property, who was a better prospect. They hadn’t even done the bank checks or references as they were supposed to. I had to assume that we didn’t get accepted for the property as no one would tell us. I asked for the £400 back but they refused. After much chasing, the manager of the shop said I might get half the fees back. But it never happened and we were left high and dry. Absolutely criminal. My advise to anyone using Martin &come, is don’t do it! But if you must, then make sure that you get written communications from them, ask them to confirm anything you have discussed on the phone to be put in writing. The communications I did get were all via the phone, but I could not use this as evidence since it was their word against mine. I have rented a lot and always in good standing, and excellent quarterly checks. This is the only agent I went with, who went through all the processes verbally on the phone. Leaving no evidence of our conversations or agreements.very disappointed and angry!!!!
Alexa · 31 January 2019
★★★★★ 1/5
TrustpilotUnhelpful
I rang to express interest in a letting they had and asked to be considered as a tenant. They weren’t interested or very helpful. Apparently they just go with the first person that expresses interest and don’t disclose any other interest to the landlord.Poor and wont bother looking for anything else through them.Someone could do with training the staff in customer service as it was clear that they haven’t any skills in that area.
Samildanach · 10 March 2021
★★★★★ 1/5
TrustpilotAbsolutely disgraceful service
Absolutely disgraceful service. They aren't looking out for the tenants or the landlords, only themselves! I've not seen this level of incompetence my entire life. DO NOT EVER trick yourself into thinking these people are professionals, they will take your money and do everything possible to avoid your best interests. They may temporarily lull you into a false sense of security, and then they'll double fk you. Read more reviews and you will find the TRUTH. Head office needs to take these pirates down.- Martin and Co Chorlton
JI · 29 January 2019
★★★★★ 1/5
TrustpilotThey just wanted to take the money from…
They just wanted to take the money from deposit and make lame excuses to keep the deposit money. Be sure to talk to them before leaving their property other will they are gonna keep your deposit or deduct unfortunately charges.
Andrew · 17 June 2024
★★★★★ 1/5
TrustpilotVery Bad customer service
Bad customer service, no responses to emails, long waiting over the phone. For one week I tried to pay the holding deposit for a flat (needs to be done over the phone), but no one was ever available and every time I was told someone would get back to me which never happened. Later I saw the flats I was interested in were no longer available. They lack seriousness and transparency, absolutely cannot rely on them!
Andreea · 25 August 2020
★★★★★ 1/5
TrustpilotWouldn't trust that Dan with a barge…
Wouldn't trust that Dan with a barge pole!! My mother in law was selling her house with them and the indoor cctv picked up him going through her personal belongings. Safe to say we soon switched to gibbons Richard's, much better service and so much more trustworthy!!
Claudine · 3 January 2024
★★★★★ 1/5
TrustpilotStill the rogues they were 3 years ago
Just seeing if this agency had upped their game but No, still as bad as they were 3 years ago. I will never forget the dreadful experience I had with them. An email they sent me today just reminded me of that and I thought that I would see if they had got any better. They are still the rogues I remember and I have unsubscribed from their emails now. Do beware this company
Valerie · 8 November 2020
★★★★★ 5/5
Trustpiloti just got the keys yesterday am so…
i just got the keys yesterday am so happy for nadeem. who helped me sale of this.house very kind and. humble person. am so sad he lift martin co state agents. we need people like nedeem. moor in offices. will be missed.
Naz · 13 April 2024
★★★★★ 1/5
YellAwful, useless staff
Terrible agency didn't even show me how to use things in the house (heating hot water). Just got me to sign sheets and gave me the keys. The lady on the phone acts like if you're thick. The company is terrible. I asked for something. Fixed a month and a half ago and heard nothing. The apartment is mouldy and they won't contact the landlord. Huge expense to pay through them for nothing ! The staff should all be fired lazy
FeI-1 · 28 October 2017
★★★★★ 5/5
TrustpilotLettings feedback
We were very happy with the response and understanding of the property lettings manager Brittany. She was extremely helpful, friendly and knowledgeable and very professional. Very impressed with our end of tenancy checking out and her communication skills are exceptional.
Alice · 28 April 2024
★★★★★ 1/5
TrustpilotWhat an Attitude
Phone this agent for a viewing the attitude the agent had really disapointed me.YOU DONT TALK TO YOUR CUSTOMERS LIKE THAT.THis dude needs training on how to speak with people
Amphibious · 22 August 2022
Agent replied · 24 October 2024
Hello Amjad, we are sorry to learn that you were not satisfied with the service provided by a Martin & Co. office. To help us further our investigation, would you please email us your contact information and the name of the branch?Email: social.media@martinco.com
★★★★★ 1/5
TrustpilotI don't usually give just 1 Star
I don't usually give just 1 Star. But one particular branch in Cornwall has proved to be quite unprofessional. I would like to tell them that one size does not fit all. We all have our own story especially more so during this Pandemic. This company needs to adapt to the changes regarding people's changed lives during this time, and become much more emphatic and sensitive in their dealings with individuals.
Jane · 19 February 2021
★★★★★ 1/5
Trustpilotirresponsible, frustrating
we have called them tomake an offer so many times then we have been told to wait for an email when we called back we have been told that there were too many offers so we cant make one, it was soo frustrating to hear that as we could of made an offer but due to their irresponsible behaviour I will never try to do anything with this company
Lsrsa · 1 July 2021
★★★★★ 5/5
TrustpilotI’ve been using this company for years
I’ve been using this company for years. They have always been professional and done their best for me. I don’t understand why there are so many 1 star reviews and suspect that are from a competitor. I also have noticed the complete lack of 2 and 3 star reviews which is strange.
Sally · 3 July 2023
★★★★★ 1/5
TrustpilotAvoid at all costs also from a Landlord…
Avoid at all costs also from a Landlord perspective. Property not managed, promises of return calls which do not happen, when you ring them you find that the person who was supposed to return call is either on holiday or has left the company ......
Francois · 31 August 2018
Agent replied · 24 October 2024
Hi Francois, Apologies that you have had issues with a Martin & Co office. Can you let us know which office you have used so that we can direct your complaint to the relevant person?
★★★★★ 1/5
TrustpilotBad experience
Bad experience! When it was time to received the deposit they did a report (check in and check out of the flat). The problem is that we never did it at the beginning and only them did it so they said the flat was perfect without any type of damage. We waited 3 weeks for our deposit because what they said in the report of check out was totally wrong. Never again with them!
Sara · 14 November 2019
★★★★★ 1/5
TrustpilotYou cannot choose a worse agent
They seem very helpful until you pay those ridiculous fees and then all of a sudden they become horribly unprofessional. You have to remind them of your requests several times and even then they don't act. They ignore your emails or, in the lucky case, answer them in one sentence. At the end they try to rip you off your deposit a claim even more for non-existing 'damage' of the property. Run away from them!
Jan · 26 February 2019
★★★★★ 5/5
TrustpilotI had an amazing experience with Martin…
I had an amazing experience with Martin and co. Janine was appointed to me and was professional and lovely from start to finish, Thankyou !! Abby
Saskia · 11 March 2019
★★★★★ 1/5
Trustpilotthey lied to me and shouted at me.
they lied to me and many issues.they raise their voices .. not polite at all..they charged me beyond what is required for the last payment...they failed to do most of the required repairs. for this point..the landlord has a big share of the responsibility...
K · 11 July 2017
Agent replied · 24 October 2024
We are very sorry to read your review. Would you be able to let us know which Martin & Co office you used so that we can investigate further. Kind regards, Martin & Co (UK) Ltd
★★★★★ 1/5
TrustpilotAbsolutely disgusting
Absolutely disgusting. Everyone for the group booking turned up and we were told 30 mins later it was cancelled. When we rang up they were completely unprofessional and rude on the phone. Don't think they realise people have to pay money and take time off work to get to theae viewings
Haron · 5 May 2023
★★★★★ 1/5
TrustpilotPoor experience selling property…
Poor experience selling property advised Martin and co estate agent on several occasions I had my doubts regard the authenticity of a cash buyer however was encouraged to hold on after 5 months still no completion date very unsatisfactory service and changed to a different estate agent would not use again
Sandra · 19 April 2023
★★★★★ 5/5
TrustpilotProperty Maintainance
We have worked for Martin & Co for several years now and have always found them to be well organised and efficient. They are proactive with property faults and quick to arrange repairs, ensuring their tenants experience a minimum of disruption.
R · 13 October 2018
Agent replied · 24 October 2024
Thank you very much for taking the time to leave a review, we look forward to continue to work with you in the future.
★★★★★ 1/5
TrustpilotShocking attitude
Shocking attitude, I set 3 emails to this company, they NEVER responded, unprofessional people, i had to call them to get the answer, which was negative anyway.
Anna · 10 June 2022
Agent replied · 24 October 2024
Hi Anna, we are sorry to read that you experienced issues with the service received from a Martin & Co office. We will pass on your feedback to the team and ask them to get in touch with you.
★★★★★ 1/5
TrustpilotAbsolutely wouldn’t recommend at all…
Absolutely wouldn’t recommend at all moved into a property in September, reported my boiler not working correctly and it’s January and still not fixed after contacting them over and over again you feel your banging your head of a wall constant trying to get things done. They are everyone’s worst nightmare not what you want especially when you’re renting for the first time too. Absolute joke !
Lauren · 11 January 2021
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
