Letwise reviews

★★★★★ 5/5

Google

I used Letwise to rent my house. I found Di and Mark to be very approachable, helpful and friendly. Paperwork was easy to understand and complete. I was very happy with the photographs Mark took of my house and how he advertised it. The house was rented very quickly. Letwise also helped arrange for any property maintenance required at a reasonable cost and ensured the work was carried out promptly and efficiently. Excellent company and I would certainly use them again.

Emily · 18 May 2024

★★★★★ 1/5

Google

Very let down by the customer service. My husband and I viewed two properties on same road one with letwise and one with another far larger agency. Letwise were slow to respond to contact, hard to get hold of, rude and unhelpful. Also had very little knowledge of the property or area which is particularly disappointing at they are based in the same location. Compared to the larger letting company they were very lacking. Incredibly rude when we advised we were going with the other property we viewed. Manager was antagonistic and girl in office seemed to not be able to answer anything without checking first. Would recommend at all.

Amanda · 27 October 2017

★★★★★ 2/5

Google

First of all I want to say that I was looking for two bed property for me and my kids. I've recently moved in Sheffield so I was looking not by area but by price and the look of the property.There were two not expensive two bed flats advertised by Letwise so I connect with them to arrange viewing.I explained them that I'm looking for property for my kids so I wanted to see properties where kids were welcomed.After dialing one week with Letwise agent I went to see the first flat.I was surprised that the agent was there for first time didn't know anything about the flat about the EPC is it with gas heating or with electricity didn't have any energy certificates and so on.After the viewing which was only five minutes because the agent was in hurry,I was informed that the landlord didn't allow children in this flat.So I've waisted a week.Meanwhile I've liked a two bed house again let by Letwise.And next week I went to see the second flat and house.And again the agent was there for first time no information about anything and again the agent was in rush so I was supposed just have a quick look and to go out of the properties. At least I've decided to give my application for the house so I phoned my employer accountant and previous landlords for references and I gave my deposit.Letwise promised that will take no more than a week to check all documents and if everything is alright to let the house to me.I had only two weeks to move in as I already gave a notice to my landlord.After two not one week Letwise agent call me and said that all documentation is perfect but the landlord has something personally and doesn't want to rent me the house.Ive asked for a reason and it was no answer so I felt discriminated because I'm not British just a permanent resident of UK.Now in a week I need to move out from the house that I leave and because I've waisted three weeks waiting Letwise to decide the future of my kids we don't have where to go with them.Thank you for your help guys I hope never to meet such people again thinking only about money, with no respect about the people and don't care about the tenants only landlords.From now I'm going to dial only with private landlords and I'll never use agency again.Avoid them

Atanas · 28 October 2013

★★★★★ 5/5

Google

Referred to Letwise through a friend after experience with poor, expensive estate agents in the past! Just completed tenancy agreement to let out my property and I could not be happier with the process. A tenant was found in as little as 24hrs. I have gone for full management and feel at ease knowing they will be looking after my property. Diane is extremely responsive to emails and guided me through the process, gave advise, making it as stress free as possible. Cannot find fault, highly recommend.

Gina · 26 October 2022

★★★★★ 5/5

Google

Have dealt with Letwise and their team (contractors) for the past 3 months. Dianne has always been helpful and provides prompt response, even sometimes out of working hours. Any issues we have had at the property is swiftly dealt with, even during the current restricted situation. Thank you Updated review: Still a 5-star service from Letwise. Fortunate to have had the combo of considerate landlady and professional agent in Letwise. 7 months staying at the property, had always received a prompt response (most of the time within 1 working day) from them regarding any enquiries such as repair or replacement. Their team usually attend to any issue within 2-3 working days. Currently living in Nottingham, wish our current agent is as good!PositiveResponsiveness, Quality, Professionalism

Aliff · 26 October 2021

★★★★★ 5/5

Google

Having been a landlord client with Letwise for 10+ years I can highly recommend Mark & the team. They manage with respect, professionalism & efficiency to solve issues quickly & with a minimum of fuss. The team are quick to respond offering advice & solutions

Kay · 18 May 2024

★★★★★ 5/5

Google

I am renting with Letwise and i am so grateful for all the help and support i have recieved from Dianne, she has been amazing throughout the whole process and made it so much easier and stress free, i would recommend them as they will go above and beyond to help you as they did with me. Thanks Dianne 😊 …

Tahira · 16 April 2023

★★★★★ 5/5

Google

I can’t recommend letwise enough! From the viewing of the property to the application process, communication has been perfect. Me and my partner had an issue with our proposed move in date. Both Di and Mark helped solve this issue within hours! They’re amazing, and really understanding. Great communication between themselves and landlord. Really appreciate their help. The best experience I’ve had with a letting agency so far.

Natalie · 16 April 2025

★★★★★ 5/5

Google

My experience with Letwise has been the most positive I have ever had as a tenant. I have been renting for nearly twenty years with various companies and can without hesitation recommend this company as friendly, professional and caring. The staff in the office were always polite and personable; in fact, I have even asked them for references two years after leaving them, which they happily provided. There were issues with the accommodation - there nearly always is when you rent - but these were dealt with quickly and to a high standard. We were always up front about any issues and in return had a very positive relationship with Letwise. We had a house cat and received every help in changing the tenancy to allow this. And we received our entire deposit back, proving that if you keep your property in good condition and adhere to the rules and regulations, you have nothing to worry about. In fact, the arrangement Letwise had for checking in and out of the property was extremely professional and thorough. If you are looking to rent with a company you can trust, who you can rely on to treat you fairly and honestly, who will go out of their way to be helpful and to make your stay comfortable, then Letwise is the best choice.

William · 28 October 2015

★★★★★ 5/5

Google

We’ve just finished letting our property out with Letwise and from the start they were brilliant. Mark was very knowledgeable about the area and went through all the details of we needed to do to let out our property in a way we understand better than all the other letting agencies that we saw. I would definitely recommend them

Jason · 26 October 2022

★★★★★ 5/5

Google

This was my first time renting in the UK so I was not sure how to go about it but Letwise made the process easy and smooth through their professionalism. Thank you Dianne and Mark!

Ghada · 16 April 2024

★★★★★ 5/5

Google

Letwise Sheffield was a great agent. I lived in their property for 3 years and during my tenancy periods, Mark and Letwise Sheffield team always give you full commitment to us. Whenever you have problem with the property, just inform them and they will send their maintenance guy named Mark who was a friendly and good lad within 24hrs. Hassle free. I would recommended Letwise Sheffield.

E · 26 October 2020

★★★★★ 5/5

Google

We were in a really tight spot and letwise was recommended to me by a good friend. I cannot believe their service. They were able to find us a place to rent so quickly and smoothly at an affordable price. Mark is really helpful and …

Jessica · 16 April 2023

★★★★★ 5/5

Google

Have been very helpful in helping me get a property. Communication has been amazing throughout and always being respectful and polite. The manager mark has been very proactive in filling any paperwork needed to help me move in fast. Very professional and always willing to answer any questions I had regarding the property. Definitely would recommend to anyone wanting to rent, they have been very helpful throughout the whole process.

Dylan · 21 August 2024

★★★★★ 1/5

Google

Avoid at all costs. We lived in a rented property managed by let wise and faced years of issues. All they were concerned with was siding with landlord and taking their cut. We had serious damp problems in the house and in the end I had to get the council involved in order to force action to take place. Let wise were completely no help and would argue and be aggressive to both myself and wife. She felt intimidated and threatened by the manager. They failed to carry out basic maintenance and when we did have workmen come around, they would turn up with no notice and let themselves in. Let wise didn't seem to think this was a bit issue despite it breaking tenancy agreement. Thankfully we bought a property now, but friends who rent could not be believe how the letting agent acted. Be warned!

David · 27 October 2017

★★★★★ 5/5

Google

Had a really positive experience with Letwise. Throughout the letting process, they've been very responsive and have been in constant contact with us every step of the way. We spotted our new house by chance while in the area and rang Letwise straight away. They were able to come up to the house within 10 minutes to show us around and were extremely knowledgeable about the property. All in all, I cannot think of any way in which they could have improved. Would definitely use them again!

Rob · 27 October 2017

★★★★★ 1/5

Google

Avoid at all costs. We lived in a rented property managed by let wise and faced years of issues. All they were concerned with was siding with landlord and taking their cut. We had serious damp problems in the house and in the end I had to get the council involved in order to force action to take place. Let wise were completely no help and would argue and be aggressive to both myself and wife. She felt intimidated and threatened by the manager. They failed to carry out basic maintenance and when we did have workmen come around, they would turn up with no notice and let themselves in. Let wise didn't seem to think this was a bit issue despite it breaking tenancy agreement. Thankfully we bought a property now, but friends who rent could not be believe how the letting agent acted. Be warned!

Dave · 26 January 2017

★★★★★ 2/5

Google

I'm really suprised that someone could joke with my husband and my kids.I hope MARK PICKERING that you and your kids will be never left outside on the street without any reason with perfect references and documents and only with excuses that was not personal, probably just because you are foreigner. Then we can speak how easily you can be pleased.If you pay for a service you need to receive that service.This is the market.Do you think that it is very strange how for a week Letwise received 5 excellent reviews? At this particular moment the same house that was offered to my husband is still not rented and the landlord loses money,because of Letwise. Anyway my kids have lovely house from another agency with much better managment and we are more then happy.

Ива · 28 October 2013

★★★★★ 5/5

Google

Would highly recommend Letwise in sheffield (Woodseats). Very professional/friendly team and great to work with. They managed my property for years without any issues. They sort everything thing out for you from advertising your property to letting it, along with managing it and sorting any repairs out for you at a reasonable cost. All checks are carried out on your tenants with no hassle to yourself and keep you informed and recomend tenents for you. Invoicing and payments are always on time and never had to chase things up.

Nigel · 26 October 2022

★★★★★ 5/5

Google

So i moved into Sheffield from Amsterdam in 2019 and found a great flat let by letwise. The application and all processes were simple, straightforward and quick. I moved in and lived in the flat for 3 years. I never had any challenges as letwise was prompt with responding to my inquires and fixed any issuess/challenges promptly even over the weekend. They made my stay so great and smooth that i didnt want to move out of Sheffield. I totally recommend them for a great, non intrusive but supportive rental experience. If i ever have to live in Sheffield again, i will definitely be contacting them again! Quick, prompt, respectful and supportive.

Gertrude · 26 October 2022

★★★★★ 5/5

Google

I dealt with Dianne. Very easy to deal with and accommodated my moving in date that I needed. No hassle and nice approach 👌. Stef …

Stefan · 16 April 2023

★★★★★ 5/5

Google

Incredible service so far from Letwise. They have a very friendly and proactive team, bridging the gap between tenant and landlord in such a superb manor. Thanks so much especially to Di and Mark for their great service since we moved into our property last week.

Sophie · 18 May 2024

★★★★★ 5/5

Google

Letwise have been handling the rental of my late husband's two flats for over the last 10 years. My husband died suddenly and, as I had no dealings with the management of the two flats, I had to ask Mark at Letwise for his help. He couldn't have been more supportive and helpful and I will always be grateful to him for this. The flats are now being sold but I know that over the years my husband relied on him and always found him to be very efficient, he would always ensure that anything that needed doing was carried out, my husband was always kept informed and he was very fair in his dealings with the tenants. All in all a model letting agency.

Tricia · 27 October 2019

★★★★★ 5/5

Google

Moving to a new city can be daunting but Letwise made it very easy for me. I got a job in Sheffield and most important thing was to get accommodation. I searched on the internet and instantly liked this accommodation in Crosspool, Sheffield. The viewing was arranged in no time and before i knew i moved in too lovely flat. I stayed for 1 year and 2 months and all dealings in this time with Letwise has been great. There service from initial deposit arrangement, to paying rent, to any big or small maintenance issue was dealt with swiftly, professionally and expertly. Always welcoming when you called them and were ready to sort out any problem. When i was leaving arranged my deposit bond release in no time and always have been very friendly and kind. Thank you Letwise, i am sure if you people ever get involved with this lovely letting agency, you will always cherish it.

Mir · 27 October 2018