Every review we hold for the Sheffield office, from every platform, shown as written. First names only.
★★★★★ 5/5
View Agents LandlordExcellent service to Landlord
As a landlord looking for an reliable management service, Fit property ticks all the boxes.
Natasha at Fit Property has given me excellent and honest advice from the very beginning for my properties. I am very impressed with the very speedy and efficient service provided and finding tenants within a couple weeks of adverts going live. I must add, Natasha's enthusiasm and passion in her role has provided me with great trust and confidence and feel my property to be in safe hands. Thank you Natasha and Fit Property for all your efforts. Very much appreciated.
Bhavesh · 23 January 2017
Agent replied · 2 February 2017
Hello Bhavesh, Thank you so much for your review and your lovely comments about Natasha. I will be sure to share your thoughts with the team. Thanks again for taking the time to write us a review. Kind Regards, Hayley.
★★★★★ 1/5
View Agents TenantThe worst letting agency known to man
As a final year students, when renting with fit property we wanted somewhere hassle free, it seemed we signed up to the opposite of this.
There were problems even before we moved into the property those being that we turned up to get the keys to be told that we had to have made an appointment to do so. Once we finally had the keys we got to the property to find that they had given us the keys to another property.
From then on it was one problem after the next with the boiler breaking, rat problems, doors getting jammed etc and all of which took fit property an eternity to sort out if at all because of their lack of care for anything but our money in their bank.
To top it all off we were asked to move down the street a few days before the end of our tenancy so they were able to start work on the house. We then found we came back a couple of days before the end of the tenancy to find that they had decided to start knocking down parts of th house meaning that some tenants things were destroyed which they chose not to replace.
So as well as atempting to sort out all these problems we should not have to have been doing we had the stress of final year at uni.
This was by far the worst year of uni we had and would strongly recommend not to go with them unless you like the sound of having to deal with a million and one problems.
Anonymous · 30 August 2016
Agent replied · 3 October 2016
Hello, I am very sorry to read this review - As you have decided to remain anonymous, I am not sure which property you were living in, Nor was I aware of any of the circumstances raised. I would really like to have a chat about some of the issues raised, please email me at hayley@fitproperty.com so I can hopefully clarify some of the issues you mentioned. Kind Regards, Hayley Jennings
★★★★★ 5/5
View Agents TenantGreat Service
As a tenant the only time we really come into contact with an agent is if something goes wrong or at renewal date. I was in a fortunate position that enabled me to be able to negotiate the rent, Fit Property understood this and did so on my behalf. Had a few repair issues that have always been dealt with promptly and have found that all members of staff have always been a pleasure to deal with.
So far I wouldn't be able to find fault from my experiences.
Steeve · 8 May 2017
Agent replied · 16 June 2017
Thank you for your review Steve, I am glad you have enjoyed living in one of our apartments. All the best. Kind Regards, Hayley
★★★★★ 1/5
View Agents TenantSlow, inconsiderate and just don't care.
After been forced to move into a house that was not yet finished, fit properties has been an ever growing annoyance in our daily lives for almost a year. Where a competent letting agency would have had our problem sorted almost instantly, fit properties has dragged out our simple problem for almost a year; and 2 months after our tenancy has ended we are still no nearer to a conclusion.
A he said she said situation showing the complete lack of communication between the landlord and letting agency resulted with us bearing the brunt of the fallout and receiving different contrasting sets of information from both parties, at one point we was told that they were no longer dealing with our problem and it was up to the landlord, essentially disregarding off one of their main duties as a letting agency.
When fit properties require something from you, you can damn well make sure you will be receiving e-mails every day and the occasional phone call but when the tables have turned it is almost impossible to get a reply and once you do it is nothing but pointless words that get you nowhere.
Fit properties is unprofessional, unorganised and quite simply show a complete lack of care in what they do, I will never use them again and I urge others not too unless you would like extra added stress for the foreseeable future.
Thomas · 9 August 2016
Agent replied · 19 August 2016
Hello Thomas, I am sorry to hear that you have not been happy with our service here at Fit Property. I would like to address some of the issues you have mentioned. Firstly, with regards to the property not being ready when you moved in, the washing machine not being plumbed in and the property not having internet set up are not reasons we would consider serious enough to stop you moving in on the day your tenancy started. The issues were rectified in a reasonable time frame. The ongoing discussions regarding your request for compensation have unfortunately continued much longer than we would hope due to you being unable to agree a compensation sum that is reasonable for the small amount of inconvenience at the start of your tenancy. Fit Property have always managed this property, your discussion regarding the compensation is the only element that was passed onto the landlord to liaise with you direct. Best wishes for your future,
★★★★★ 1/5
View AgentsVery inconsiderate and selfish
I haven't used this agent myself but I have previously lived next to a property that they were about to be letting out and during the renovation we had multiple problems with the builders and workers next door, including sexual harassment, threats of violence and homophobic behaviour. When we spoke to fit properties all they seemed to want to do was pass the blame and responsibility on to someone else. They insisted it was nothing to do with them as they weren't yet letting the property out and couldn't help.
Aaron · 27 July 2016
Agent replied · 10 August 2016
Hello Aaron, I am disappointment to read this review. I am sorry that you feel that, as an agency we did not attempt to help with this situation. As the landlord employed the contractors to renovate the property, Fit Property had little involvement with the refurbish, we did not manage the property until after the renovation was completed. Each time a complaint was made we contacted the landlord and he addressed the contractors immediately. I believe the landlord made contact with you directly to apologise on behalf of the builders and bought you all a peace offering as a good will gesture. Again, I am sorry you do not feel that this kind token was acceptable. Best wishes for your future.
★★★★★ 5/5
View AgentsDrain cleaning services
I have worked for fit property for almost a year now. The staff are always polite and helpful and I always get clear instructions of any jobs they would like me to carry out. They are a great company to work for and look forward to still working with them in the future. I would highly recommend this company to anyone.
Kieran · 15 February 2017
Agent replied · 16 June 2017
Thank you for your review Kieran, we look forward to continuing to work with you in the future. Kind Regards,
★★★★★ 5/5
View Agents TenantProfessional Services & Helpful Team
I rented a property from Fit Property for close to two years now and it has been a pleasure dealing with all the staff. From the stress-free move in process to the communication of any issues or upcoming checks, Fit Property gets a five-star rating.
Sam · 22 May 2017
Agent replied · 16 June 2017
Hello Sam, Thank you for your kind review. I have shared your comments with the team. It's always lovely to hear positive feedback! Kind Regards, Hayley
★★★★★ 5/5
View Agents TenantExcellent Service
No problem was too big for Fit Property to deal with, maintenance issues cropped up but they were dealt with efficiently and the staff were always helpful and friendly. they made my last year at uni even more enable, would certainly recommend!
Anonymous · 22 September 2016
Agent replied · 3 October 2016
Hello, Thank you so much for your review - As you have remained anonymous, I'm not sure which property you lived in but I'm pleased that you enjoyed your time with us. Best Wishes for the future, Hayley.
★★★★★ 5/5
View Agents TenantExcellent Service
Great service, Natasha is very professional and very helpful. Would highly recommend this company to anyone. They will make you feel valued and supported.
Sandra · 9 November 2017
★★★★★ 5/5
View Agents LandlordSuper friendly and professional help always
Very friendly and knowledgeable staff special (Natasha)who I dealt with guided me all the way to a successful and stressless process to let my property promptly.i will recommend to anyone!
Ruben · 15 May 2017
Agent replied · 16 June 2017
Hello Ruben, Thank you for your kind words. I have shared your comments with the team. We look forward to working with you moving forward. Kind Regards, Hayley
★★★★★ 5/5
View Agents TenantLovely apartment!
Currently living in a City Centre apartment, Fit Property look after the maintenance and any issues we have, we've only just moved in, but so far so good!
Simone · 25 October 2016
Agent replied · 2 February 2017
Great to read your comments Simone, thank you for taking the time to post us a review. Kind Regards, Hayley
★★★★★ 5/5
View Agents TenantAlways on hand to help
Currently living in an apartment with Fit Property, I have found the staff to be very helpful whenever I have needed them.
Steven · 13 October 2016
Agent replied · 2 February 2017
Thanks for your review Steve, always great to hear positive comments from our tenants. Kind Regards, Hayley.
★★★★★ 5/5
View Agents TenantGreat House!
The property me and my girlfriend stayed in was a very nice property. The staff were always friendly and helpful.
Brett · 23 September 2016
Agent replied · 3 October 2016
Hi Brett, Thank you for your kind words and for taking the time to review us- I'm pleased that you enjoyed your time with us. Best Wishes for the future, Hayley.
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