Every review we hold for the Shaftesbury office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleFrom the start to the end we can not fault Emma! Emma has a lovely manner about her. She is cheerful, knowledgeable, and always happy to assist. She went above and beyond to help us get around a few obstacles to allow us to move into our property. Any questions we had she was only to happy to help even if I asked a silly question i wasn’t made to feel silly! Was an absolute pleasure in meeting Emma and she made our whole process easy. We highly recommend her! Thanks Emma you’re a star! ⭐️
Katy · 16 March 2026
Agent replied · 16 April 2026
Thank you so much for this wonderful review! We're thrilled to hear Emma made your move-in process such a positive experience, her cheerful, can-do attitude is something we're incredibly proud of. We'll be sure to pass on your kind words to her; she truly deserves the recognition! Wishing you every happiness in your new home. ⭐️
The Team at Chaffers Estate Agents
★★★★★ 5/5
GoogleWe have been working with Chaffers to both sell our property and purchase new. They were so helpful throughout the process as it was a complicated situation. Lauren was extremely kind to our family member who needed the additional support during the selling process and on move day, Alistair was really helpful with a last minute panic.
Jenny · 19 March 2026
Agent replied · 16 April 2026
Thank you so much for taking the time to leave us such a wonderful review! We're really pleased we could support you through what sounds like a particularly complex journey, both selling and purchasing at the same time is no small feat!
It's lovely to hear that Lauren was able to provide the extra care and support your family member needed during the selling process, we'll be sure to pass your kind words on to her. And we're glad Alistair was on hand to help navigate that last-minute panic on move day, it's exactly the kind of support we aim to provide when it matters most!
We wish you all the very best in your new home, and thank you again for choosing Chaffers. 😊
★★★★★ 5/5
GoogleHad a great experience with Chaffers finding our new rented property. We dealt with Emma throughout the process and she was an absolute star, going above and beyond to make the process as smooth as possible, even when I was on the other side of the world in a different time zone, she still kept me updated at every stage! The communication was great at every step and we had a lovely warm in-person welcome on move in day from Emma which makes all the difference. Thank you!
Emily · 9 April 2026
★★★★★ 5/5
GoogleI'd give extra stars if I could! Emma from Chaffers listened to what I needed and she made sure everything went to plan. It was a wild time for me as breakups are, but with Emma I was in good hands and I cannot recommend them enough. Emma is a super star! Thank you
Ophelia · 16 February 2026
Agent replied · 16 April 2026
Thank you so much, Ophelia! We know that moving during a difficult personal time can feel overwhelming, so it means a great deal to hear that Emma was able to provide the support and reassurance you needed. She really does go the extra mile for every client, and we'll make sure she sees your lovely words. Wishing you all the very best in your new home! ⭐️
The Team at Chaffers Estate Agents
★★★★★ 5/5
GoogleWe have had the pleasure of Chaffers looking after 2 rental properties for us now for several years. Recently we have had a change over of tenants at one of our properties.
From the appraisal to finding the right tenant, Neil of chaffers in Shaftesbury was absolutely first class, he went above and beyond to find the perfect tenant for our property. Neil's approach was professional and honest not only too us but too our new tenants throughout the stress free process, communication and service at its absolute best!
Thank you Neil and the lovely helpful ladies in the office with you.
We have no hesitation in recommending Chaffers letting agency.
Sue · 26 April 2025
Agent replied · 23 September 2025
thanks for your lovely review Sue
★★★★★ 1/5
GoogleChaffers Estate Agents breached the contract with us to let our property. They failed to complete a check in inventory that they were contracted to do, when tenants moved in. They have failed to redress our losses and the DPS could not uphold our claim as there was not enough evidence, due to the lack of inventory. They have failed to apologise, and they have gone out of their way to avoid accepting responsibility of their negligence. Very poor communication, emails were frequently not signed from a generic email address.
Tracy · 16 March 2026
Agent replied · 16 April 2026
Thank you for sharing your feedback. We are sorry to hear that you feel your experience did not meet your expectations, and we have already expressed our sincere apologies to you directly for the issues you have raised.
We are aware of the circumstances of your case and have worked hard to address your concerns, putting measures in place to ensure a positive way forward. We have done everything within our power to resolve this matter and remain committed to providing you with the best possible service.
We value our ongoing relationship with you and will continue to work diligently for you while we market the property to sell.
Chaffers Estate Agents
★★★★★ 4/5
GoogleThanks to the team at Chaffers for their expertise. Especially thanks to Harry, I particularly appreciated regular communication and being kept up to date. He was interested in doing a good job for sellers and buyers alike and was chirpy and positive but realistic in conversations. Thank you Harry, Mike, Jackie and all.
Eve · 11 August 2025
Agent replied · 16 April 2026
thank you for your kind review Eve
★★★★★ 5/5
Google⭐️⭐️⭐️⭐️⭐️
I had an excellent experience with Chaffers
Thanks to Emma she help me Secure my property and was very helpfull till the end
Thanks yiu to Emma and the team
Liam · 16 February 2026
Agent replied · 16 April 2026
Thank you so much for your kind words, Liam! We're delighted Emma was able to guide you through the process and help you secure your property. We'll be sure to pass your thanks on to her and the rest of the team. Enjoy your new home! ⭐️
The Team at Chaffers Estate Agents
★★★★★ 5/5
TrustpilotJohn Pugh what a great Estate Agent!
John was extremely helpful with our viewings at Hinton St Mary. A very knowledgeable and pleasant man! He told us lots about the area, where to walk our dogs, and recommend the local pub (and how to get there).
Lindsey · 24 November 2025
Agent replied · 4 June 2026
Thank you so much for your wonderful review, Lindsey! We're delighted to hear that John made your viewings at Hinton St Mary such a great experience. His local knowledge really is second to none, he's a fantastic asset to our Sturminster Newton team. We hope you found your perfect property and that you've already made the most of that pub recommendation! 🐾⭐️
The Team at Chaffers Estate Agents
★★★★★ 5/5
GoogleVery positive experience using Chaffers - Emma was accommodating and friendly and I felt she understood the needs of our family. Good communication and I’d definitely use them again
Danii · 16 January 2026
Agent replied · 16 April 2026
Thank you so much for your lovely review, Danii! We are so pleased to hear that you had a positive experience with us. Emma works hard to ensure every client feels listened to and well looked after, so it is wonderful to know that she … More
★★★★★ 5/5
GoogleWe cannot thank Chaffers, Shaftesbury enough. Especially Jackie Buttress she has been truly amazing going above and beyond. We had a difficult move and don't think we would have gotten through the last six months without her at the end of the phone. She's a credit to Chaffers and we would not hesitate to recommend Chaffers to anyone. Thank you Jackie. Lyn and Les Pretlove.
Leslie · 27 November 2024
Agent replied · 11 December 2024
Thank you for taking the time to leave a kind review Mr and Mrs Pretlove, your comments are hugely appreciated. We hope you enjoy your new home :)
★★★★★ 5/5
GoogleChaffers have looked after our rental property for several years. We have always received an outstanding professional service from them and in particular over the last few months when their advice and tenacity has been invaluable. We would highly recommend them as letting agents and would like to thank all the team for their dedication.
Ian · 16 March 2026
Agent replied · 16 April 2026
Thank you so much for taking the time to leave such a wonderful review, it really does mean a great deal to all of us here at Chaffers.
It has been a genuine pleasure looking after your property, and we are thrilled that you have felt supported, particularly over recent months. We will be sure to pass your kind words on to the whole team, who work incredibly hard to provide the best possible service to all of our landlords.
We truly value your continued trust in us and look forward to continuing to manage your property for many years to come.
★★★★★ 5/5
GoogleI will be forever grateful for Annabelle and the help and effort she have put into helping me out to apply for the property.
She was extremely welcoming and very professional. I cannot recommend her enough! Thank you Annabelle! X
Bellas · 26 April 2025
Agent replied · 23 September 2025
thanks for your kind review Bella, best wishes
★★★★★ 5/5
GoogleWe had a excellent young lady name Emma show us around our new home she explained everything that we needed to know and answered any questions we asked we would recommend to go to Chaffers Estate Agents if you are looking if so ask for Emma Farrell
Sharon · 16 March 2026
Agent replied · 16 April 2026
Thank you so much for your wonderful review, we are absolutely delighted to hear that you had such a positive experience! Emma is a fantastic member of our team and we are so proud to have her with us. It is lovely to know that she made your move into your new home such a smooth and enjoyable experience.
We will be sure to pass on your kind words to Emma, she will be thrilled!
We wish you every happiness in your new home and thank you for recommending Chaffers Estate Agents. We look forward to being of service to you again in the future.
Chaffers Estate Agents
★★★★★ 5/5
GoogleCouldn’t recommend chaffers enough. They were so helpful, so on board on helping us get settled into our new home, had weekly updates and it wasn’t any hassle for them to help with anything we needed help with. They were great, we had Emma help us with our property and she was excellent.
Gab · 16 January 2026
Agent replied · 16 April 2026
Thank you so much for your glowing review, Gab, it really does mean a great deal to us! Settling into a new home can be such a big step, and we are so pleased that Emma and the team were able to make the process as smooth and stress-free … More
★★★★★ 5/5
GoogleMy Parents recently brought from Chaffers and had a lot of problems with the solicitors they used, Jackie and Lauren were absolutely brilliant in helping out with the paperwork to force the move over the line in time for exchange and completion. I can’t recommend Chaffers enough
Shaun · 24 July 2024
Agent replied · 23 August 2024
Thank you so much for your kind review Shaun.. We wish your parents all the best in their new home...
★★★★★ 5/5
GoogleHarry has been outstanding in his service, prompt always on time and so helpful and polite
Lawrence · 26 May 2025
Agent replied · 23 September 2025
thank you for your kind review
★★★★★ 5/5
GoogleI don't normally leave reviews, but I have to say that Harry Fishenden, who showed us around the property we purchased, was amazing. He was knowledgeable, well prepared, and full of enthusiasm, which was absolutely infectious! …
Mel · 16 November 2025
Agent replied · 16 April 2026
Thank you so much for taking the time to leave such a fantastic review, Melissa and Andy, especially as you mentioned it's not something you do often, which makes it all the more meaningful to us! … More
★★★★★ 5/5
GoogleWe were shown around a property by a young man called Harry and he was amazing!! He was very honest, knowledgeable and approachable. Very good at his job and had the seller and buyers best interests when showing us around the property. Well come Chaffers Shaftesbury you've got a great guy 10/10 from us
Thomas · 26 May 2025
Agent replied · 23 September 2025
thank you for your kind review
★★★★★ 5/5
GoogleVery pleased to report that we had a very smooth and pleasant experience working with Chaffers Shaftesbury in selling our mother's home after she had passed away. We had one viewing, but it was the right viewing as they put in a very acceptable offer. We completed just two and a half months later. Thank you Jackie.PositiveResponsiveness, Quality, Professionalism, Value
Print · 24 August 2021
Agent replied · 12 June 2024
Thank you for your kind words, it was a pleasure to help you, take care
★★★★★ 4/5
GoogleHarry showed us around a local property. He was punctual, professional and very helpful during our visit and handled questions well, including where he didn't know the answers. He also was very positive when we said we weren't proceeding with the property, and wanted to learn why we had made our decision.
Claire · 18 May 2025
Agent replied · 16 April 2026
thank you for your kind review
★★★★★ 5/5
GoogleWould always highly recommend Chaffers.
When buying our house through Chaffers we dealt with Jackie Mundy and she is very professional and dealt with anything that arose very quickly .
She was also very friendly all the time as were all the other staff at Chaffers.
Will use them again when ever buying or selling.PositiveResponsiveness, Quality, Professionalism, Value
Sarah · 13 June 2021
Agent replied · 12 June 2024
Hi Sarah, It was a pleasure to help you.. Thank you so much for taking the time to leave us a kind re-view, we hope your enjoying your new home.. take care
★★★★★ 5/5
Google⭐️⭐️⭐️⭐️⭐️
I had an excellent experience with Chaffers Shaftesbury, and I would highly recommend them to anyone looking to rent in the area. …
Patience · 16 January 2026
Agent replied · 16 April 2026
Thank you so much for such a wonderful and heartfelt review, Patience, we are absolutely delighted to hear that your experience with us was such a positive one! … More
★★★★★ 5/5
GoogleGreat estate agents we delt with Emma and she was amazing from the get go extremely helpful would recommend 100%
Simon · 16 February 2026
Agent replied · 16 April 2026
Thank you so much for your kind words, we are thrilled to hear you had such a great experience with us! Emma truly is a star and it is wonderful to hear that her enthusiasm and helpfulness shone through from the very start.
Your recommendation means the world to us and we will make sure Emma knows how much her efforts are appreciated.
Thank you for choosing Chaffers Estate Agents, it was a pleasure working with you!
Chaffers Estate Agents
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