Wards West Kingsdown reviews in Sevenoaks

★★★★★ 1/5

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Avoid Wards Of Ramsgate

Were do I startIt all started off well, with a very good valuation of our property, however after only a few weeks on sale, we were told to reduce the price by £25,000, reason was it looks expensive compared to similar properties in the area. We held out till after Christmas, until deciding to reduce the price, which actually generated a bit more interest.Things were going quite well, viewings booked in, however no firm offers on the tableThings unfortunately took a turn for the worse, after the branch decided to breach the Data Protection Regulations 2018, by passing personal data to a third party, without our written or verbal consent. Something that shocked us, a big company freely giving out this data! We are now very concerned and anxious, in case they have passed the details to others illegally We proceeded to report this to various members of the Ramsgate Branch staff, which was not acted upon, leaving me with no option but to send a formal complaint into Wards. This complaint was actioned the same day, receiving a call from a shocked member of the complaints department, we explained our dissatisfaction, directed at the branch for not following this up and having a cavalier attitudeIn fact it took a further email to the Ramsgate branch, issuing them notice to remove our property from sale, for them to actually call. The manager seemed dis interested just following procedure, clearly prompted by his head officeOnce we were released from our contract, to our surprise, we received an email, stating terms and conditions of their contract in relation to potential buyers they have shown round, demanding we pay them if they purchase our property elsewhere within 6 months!It seems contractual terms and conditions only apply one way with Wards! I was willing to let the matter drop, however I fully intend taking this further, Wards have not only broken their own contractual agreement with us but also broken the lawI would avoid at all costs, unless you don't mind who they are potentially sharing your data with

Christopher · 11 February 2024

★★★★★ 5/5

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First time seller

We recently sold my mum's property through Wards New Romney and I can't thank Debbie Ludgate enough.Never sold a house before I had no Idea where to start and what to do.Debbie took the time to explain in great detail what was needed and I felt like no problem was too big or too small.She certainly put my mind at ease.I highly recommend Wards Estate Agent It has been an easy and smooth process .Thank you Steve and his team

MRS · 2 February 2024

★★★★★ 5/5

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We found somewhere we loved and needed…

We found somewhere we loved and needed to sell quickly. The team at Wards were exceptionally helpful and so swift to get everything up and running. In fact Wards sold our property within the week! I felt quite anxious throughout the process and Natalie was so kind and understanding and guided me through everything every step of the way. Thank you Wards, we can't thank you enough!

Meg · 25 September 2024

★★★★★ 5/5

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Renting a property from wards was the…

Renting a property from wards was the best decision I’ve made in a long time. I found the process total stress free, Kayleigh was so helpful. On the day I moved in I had one issue which Kayleigh and David went above and beyond to deal with, not only where David and Kayleigh very helpful they were also very friendly. I would recommend renting a property from wards all day long

STEVE · 12 July 2024

★★★★★ 5/5

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I recently had an experience with wards…

I recently had an experience with wards team . From start to finish, the team was professional, attentive, and genuinely committed to making the process as smooth as possible.A special shoutout to Nicole Smith, whose exceptional service truly stood out. Nicole was incredibly knowledgeable, always available to answer my questions, and went above and beyond to ensure every detail was handled efficiently. Her friendly behaviour and dedication is commendable.Thank you, Wards

Vineeth · 11 July 2024

★★★★★ 5/5

Google

We are in the process of selling a house locally and our particular circumstance is fraught with some very awkward and difficult problems. However, Julia and Lawrence at Wards of West Kingsdown are being so supportive and helpful as we go through a very tough time. Their advice and understanding of our situation is so reassuring and they are dealing with our problems with true professionalism. For us though, the most important thing is that they actually CARE about their clients and wish for the best outcome all round. We have every confidence in the whole team at Wards of West Kingsdown, and thank them for their diligence.

Roy · 3 November 2025

★★★★★ 5/5

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Having to sell family home after mum passed away

After my mum passed away unexpectedly and way too soon, I found myself having to single handedly deal with her estate. Having moved in to the family home in 1988 it had certainly been lived in, not run down to disrepair but at the same time no real updates on the property had taken place over this long period of time. It was always going to be stressful and a challenge but with that in mind it was the perfect property for a family home and for someone to put their own stamp on it and personally this was my hope.Adam from Wards took the lead and on evalution and first viewing of the property he understood fully without me having to really explain anything. He was fair with pricing, clear with explaining each reason positive and negative and made me feel like he just got it.From then on it was easy for me, on visiting the office Amy was always so welcoming, helpful and considerate. She made me feel like I wasnt alone in it, in a professional and caring manner, we laughed together as well. Meant alot.Throughout the process I recieved emails and phone calls updating me with informaton I needed to know nothing I could of just done without and the whole team in the office dealt with the sale in one aspect or another Tom, Tanya and Maria thank you.When an offer came in Alfie was exceptional at relaying the potential buyers concerns and interest to me, kept it clear what I needed to do my end and was honest about their queries.I can't thank the team enough.Sam Head

Sam · 14 December 2023

★★★★★ 5/5

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THANK YOU FOR YOUR HELP…

Our son has just bought a property through Wards estate agents and we would like to thank everyone we had dealings with for their help. Always a minefield buying property but this was made much easier by the staff at Wards who explained the procedures at every stage.Our special thanks goes to Maria Meddings, Senior Sales Progressor whom we had most dealings with, Maria was exceptionally professional, friendly and very efficient, nothing was too much trouble and Maria made sure things moved along when they seemed sluggish. Thank you Maria you made the whole experience far less fraught than we anticipated. You are a Star ⭐️ May we wish all the staff at Wards of Kent a Merry Christmas and a healthy and prosperous 2024. 🎄🎄The Holmes family

Liz · 8 December 2023

★★★★★ 5/5

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Effortless House Completion: A Seamless Journey with Wards Ashford

The house completion process with Wards in Ashford, Kent was exceptional. From start to finish, Julia, Sally, Rommie guided me with professionalism and efficiency. Communication was clear and timely, ensuring that all parties were on the same page throughout. Their attention to detail and proactive approach made the entire process seamless and stress-free. I couldn't be happier with the outcome and highly recommend Wards for anyone looking for a smooth house completion experience.

Sunil · 24 April 2024

★★★★★ 5/5

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Tenterden Wards -Fantastic from Start to Finish

Tenterden Wards were simply fantastic in helping me to sell my home. Alex, Becky and Emily were professional, have fantastic knowledge and really did find the best buyer for my home. Tina, our sales progressor, kept me informed and updated along the way and was always on hand to answer any questions. I would happily recommend Wards to anyone looking to sell their home. Thank you

Nicky · 23 August 2024

★★★★★ 5/5

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Excellent Debbie Ludgate

As a Sales Progressor Debbie Ludgate was amazing. I’ve moved a few times and never been involved with one.Debbie Ludgate went above and beyond to ensure our sales went through as smoothly as it could. She usually works 3 days a week but on occasions worked two full weeks to ensure that our move could progress expeditiously.She’s very professional, calm, approachable but also has a good sense of humour. I will miss our laughs.

Joanne · 9 March 2024

★★★★★ 5/5

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Great service

We found our experience with Ward very smooth. From the start to finish. They got us many viewings for our property and even when the initial sale fell through they found someone else very quickly. Kim was a joy to talk too and very professional and got the job done. Nicole very happy and positive and again a pleasure to deal with. Thank you both.

David · 15 August 2024

★★★★★ 5/5

Trustpilot

This review is for Tina Styance

This review is for Tina Styance. What an asset she is to Ward & Partners. She looked after us through our first and second purchase and sale (an absolute nightmare chain) and I never evet felt anything was ever too much. She kept me updated through the whole 9 months and she fought for us to get where we are now. She was by far the best sales progressor out of our whole chain and I was so pleased that she was ours. I would use wards again but purely because of Tina. The sales side was okay but she really was what kept everything together (including me) throughout the whole process, Thank you Tina. Enjoy your flowers you were amazing and I am so grateful Rebecca x

Rebecca · 7 October 2023

★★★★★ 5/5

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Great service, great team.

"We had a great experience working with Wards Tenterden. From the start, they were professional, friendly and trustworthy. Their communication was excellent, always prompt in responding to my questions and proactive in keeping me updated. We dealt with Rebecca Morgan, she was friendly, knowledgeable and at no point did we feel any pressure. Really looking forward to moving into our new home.

Thomas · 10 September 2024

★★★★★ 2/5

Trustpilot

Wards Ashford was awful

Wards Ashford was awful, promise top rate service and fail to deliver. weekly marketing updates confirmed pitiful marketing to the point of embarrassment and a request to stop the updates as it only evidenced just how bad the service is. Contract heavily loaded in Wards favour, no open house as promised, no for sale board without chasing and then not as promised. If on-line failed to deliver leads then Wards have no proactive marketing approach.Worst experience ever,

Mark · 11 November 2023

★★★★★ 5/5

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Nadia Wilkinson

Nadia the sales executive was has been absolutely excellent in our dealings with her regarding intended purchase, 86 Barley Drive, Grasmere Gardens. We have found her polite, highly professional, an excellent communication style, friendly and overall made us feel welcome and at ease in guiding us through the process of purchasing our new home. It is our opinion that Nadia is a credit to her employer and we hope the above will in some way serve to facilitate her future progression with such.

Anne · 27 August 2023

★★★★★ 5/5

Trustpilot

I went to Wards on a whim!

I went to Wards on a whim! Earlier this year as my contract was coming to an end with my then Agent. I was greeted by Prince & Amrit who were both very friendly, extremely knowledgeable & polite. From the word Go! They instantly made me feel comfortable and well at ease before, during and after the whole transaction of the sale of my property.They were efficient and very hands on and took away any reservations that I had during the process. Prince kept me updated at all times and so I knew exactly what stage(s) the sale of my house was at and he never left me in the lurch about anything, so this made things even more relaxed and easier to deal with.The turnaround was unexpectedly fast and I could not fault a thing! They remained courteous, positive and professional throughout the whole process.They kept their word, worked great as a team and delivered exactly what they promised!I highly recommend using Wards and it is a bonus if you’re lucky enough to meet both Prince & Amrit!

Shan · 25 August 2023

★★★★★ 5/5

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5* Experience With Devon !

I luckily had a conversation with Devon from the Rochester branch after I had a offer fall through. He was very understanding and encouraging even though it was a horrible situation for us. He suggested another property that I felt at the time would be out of our league, But I can not thank him enough for booking us in for the open day as a week later our offer was accepted and we have now moved into our dream home !He regularly checked in and kept my sanity during the stressful process of moving and I couldn't have been more grateful. We had a lot of great help From Wards through a few different branches in the end but i do have to give a special thank you to Devon for finding us our dream home !

Jodie · 16 August 2023

★★★★★ 5/5

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Helpful and great organization skills

Wards have been great at assisting me in my purchase of a house in folkestone. Big shout out to Maria Meddings for helping so much and facilitating everything whilst I have been out of the country for most of the purchase. I will be using Wards and hopefully Maria again for my next purchase.

Jed · 11 December 2025

★★★★★ 5/5

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Professional and thorough Valuation

Gemma called today to value our property with view to selling.Gemma was really pleasant, professional and super helpful, showing us comparison properties that had sold in the area, in order to come to an achievable and realistic sale price. She took detailed measurements of all the rooms and noted the standard of fixtures, fittings and decoration.We will certainty place the property with Wards, once we have made a moving decision.Thank you. R Peake

Rosie · 16 January 2024

★★★★★ 5/5

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Great for first time buyers

We had a really great experience using Wards. From the original viewings through to our offer being accepted the communication with the team at Rochester was clear and frequent. Once our offer was accepted, sales progressor Judy Day was fantastic. She kept us informed and helped us through the process, which was so invaluable to us as this was our first house purchase. Especially towards the end when we ran into some delays with exchange, Judy kept in touch with progress and consistently was in contact with the seller/solicitors to get updates and push things forward. Would happily use again, thank you to Judy and all the team who helped us get over the line!

Timothy · 12 July 2023

★★★★★ 5/5

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Top Team at Headcorn.

We went into the branch at Headcorn looking for properties in the area. From the first visit everyone was attentive to our needs and couldn't do more to help us find the home we were looking for. Even though the Headcorn branch is a small team, all gave us good advice, communicated as they said they would, met us promptly for viewings and kept us up-to-date with potential properties coming to market. In the end we opted for a property in the area handled by another agent. After updating the team, Hollie emailed to congratulate us and offered further assistance in the process should we need it. All-in-all a very professional team. A big thank you to Tom, Hollie, Caleb and Diane.

Robert · 10 July 2023

★★★★★ 5/5

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Exemplary service

The team at Wards, including Brandon and Jane, were exemplary from start to finish - professional, friendly, efficient -and navigated the purchase and completion of my property brilliantly. I wouldn’t hesitate to recommend them.

Kathy · 3 September 2026

★★★★★ 5/5

Trustpilot

The ward and partner has been providing…

The ward and partner has been providing excellent service to us since 2014 and especially I would like to thank Leah Peacock for her outstanding support she has provided in every aspects of the difficult processes. Leah is very organised and well time managed as every time I require a help she has gone beyond to sort out the problems with instant replies. I wish Leah and her team all the best and there’s no doubt they will provide the same support to other clients and I will definitely recommend ward and partner as an estate agent.

Gurung · 30 June 2023