Wards West Kingsdown reviews in Sevenoaks

★★★★★ 1/5

Trustpilot

Where to start.........DISAPOINTMENT

Where to start.........Communication, there is none, we have had our house on the market for over 10 weeks and we have not had one person step through the door, with this we have not had any phone calls or feedback, my daughter use to work for the company many years ago and advised me that her boss at the time insisted that vendors are contacted weekly with updates and to have a chat to see what can be done to help sell the property! Thats the biggest disappointment, as i appreciate a house sometimes does not sell the same day but not hearing from anyone is not great!! Then when we would call the branch we would be told nothing is wrong with our house. We had a open house arranged, again I heard nothing all week, so I called the branch to ask how many people to expect, to be greeted with a slightly confused person who did not know anything about it. Nick the branch manager and Katy have been very helpful and polite but I just really feel the service has massively dropped from what we was promised at the time of listing and that is not his fault if the branch staff aren't on the same page. I also called a number of times on different occasions to be put through to the call centre, who again was polite but couldn't help me with my enquries, so how can a branch sell the house when they aren't answering the phones? Just very very disappointed, I am not stupid, I know things do not happen always quickly but a little bit of communication and assertiveness wouldn't go a miss!

Catherine · 16 September 2022

★★★★★ 5/5

Trustpilot

I would like to express my appreciation…

I would like to express my appreciation to Jessica Scott. She was an amazing support when I locked myself out of my property. Her kindness and understanding was excellent and I can not thank her enough. Her customer care/ services skills are to a very high standard. Please can she be recognised for this.

Karen · 25 November 2021

★★★★★ 5/5

Trustpilot

Excellent

Hannah has been nothing but supportive in our journey with rentals. She’s been personal, without being overbearing. She’s a friendly person to communicate with and I’m so happy she could help us out.

Daisy · 29 July 2022

★★★★★ 4/5

Trustpilot

All's well that ends well !

My sales progressor ,Jodi Wyncoll, was an absolute pleasure to deal with once I had a sale STC and my dealings came under her personnel attention. Her communication was faultless, she had her finger on the pulse at all times ,and she oozed client empathy which I am sure was in equal measure to both buyer and seller. A very professional and committed individual who stood out above all others at Wards. In all honesty my 4 stars are a result of 5 stars for Jodi and 3 stars for the process period up to Jodi taking control . It all ended well after some unexpected complications to deal from with from my side, and Jodi should be commended for her role in my experience.

Keith · 1 September 2022

★★★★★ 1/5

Trustpilot

Intimidation

My Son and partner have just completed on there purchase of their first home together. I have tried to help them along the way as much as possible advising them on how the process works. I recommend mortgage advisors and solicitors that I have used over the years and told them to avoid using the estate agent recommended solicitors MARTIN TOLHURST as we had a very bad experience with them. I was then told by my son that Wards would only accept the offer that they put in on a house if they were going to use Martin Tolhurst. We looked into why this was and they are paid commission by them for each conveyance. They had no choice but to use them and as usual phone calls are answered occasionally and usually by someone who has not got a clue. This type of forceful behaviour needs to be reported and should not be going on. It was over seven years ago i made this mistake and I am still cross about it now . Shame on you Wards - shocking.

Consumer · 24 August 2022

★★★★★ 5/5

Trustpilot

Huge thanks to the team at Wards

Huge thanks to the team at Wards, namely Judy, Debbie & Matthew, for the facilitation of our house purchase. Judy has gone above and beyond to communicate updates to me and to ensure a smooth progression of our purchase in spite of circumstances beyond her control threatening to unsteady the chain. She has been exemplary in her calm, controlled and empathetic manner, going the extra mile to give a professional yet personal service. She is an absolute credit to the company.

KF · 23 August 2022

★★★★★ 5/5

Trustpilot

Great service and easiest process

We have recently rented a property through Wards dartford and experienced exceptional service from beginning to end they made the process so easy and answered all questions that we had straight away. I would recommend Wards dartford to anyone looking to rent a property as they make it a very simple and easy process.

Ryan · 23 October 2021

★★★★★ 5/5

Trustpilot

I have never had a rental go so…

I have never had a rental go so smoothly! George and the team were excellent throughout. They were efficient, professional and the communication was on point.The goodie bag upon completion certainly was a great touch.

Martin · 7 March 2022

★★★★★ 1/5

Trustpilot

Fake viewings

Fake viewingsComplete confidence tricksters. At the T wells branch the head of Sales guy Robert told me he'd found a potential buyer after 1 day and I hadn't even signed a contract. I dropped the keys round and he told me the appointment time. I was a little suspicious so I stayed in the flat. He didn't turn up. I picked up the keys later and he said the viewing had gone really well. When I confronted him with the truth, he said the viewing had taken place online! This was before Covid. I told his boss John Cameron and he couldn't have cared less. Don't use them, this stuff happens all the time with them.

Jan · 25 July 2022

★★★★★ 5/5

Trustpilot

Tony and Laura were very professional…

Tony and Laura were very professional to work with and nothing ever seemed too much trouble for them. I was extremely pleased with my experience and would highly recommend to others. They were always very quick to assist me with any queries and happy to do so.

Anthony · 3 October 2018

★★★★★ 1/5

Trustpilot

AVOID WARDS

I would not recommend using wards, they charge 1.8% regardless of the service they choose to provide you with. My house was evaluated at a good price point and with my house not even being 3 years old, NHBC warranted and a highly desirable location it was obvious that my house was going to sell quite quickly. My house ended up selling off market (within 2 days) and I showed all prospective buyers the house MYSELF. Wards have not spent any money on marketing for my house and therefore I felt it was reasonable to ask for a reduced fee. The manager Jonathan at Strood wards was very rude to me and told me they spend millions on marketing each year to ensure they get a huge client data base and told me his team worked hard to sell my house quickly (they would have sent a mass email to their distribution list, potentially made a couple of phone calls and scheduled a few house viewing appointments for me) because they knew I wanted to make an offer on another house I loved (also via wards). I did not end up making an offer on the house I loved as the agent told me my offer was insulting (I was going to offer 10k less due issues with the house that would cost more than 10k to fix I.e. a broken garage door) not really sure how this was insulting but never mind. My fee including VAT is around 7k and I’m trying to understand what all this money has / is going towards. The solicitors I am using are charging me a fixed fee and I am sure more billable hours are going into what they are doing for me vs what wards have done for me.I also took time out of work to show my house to potential buyers and they did not show up. I phoned wards to find out where they was and they said “oh sorry the estate agent dealing with these appointments is out of office today so we didn’t realise these people cancelled”. Very frustrating and I did not get an apology and I was not provided with any feedback from anyone who viewed my house either.That being said the after care team are very helpful and trying their utmost to ensure I can move on my preferred date.

Lo · 19 July 2022

★★★★★ 5/5

Trustpilot

Tamila was absolutely amazing very…

Tamila was absolutely amazing very professional wards made it so easy.We are renting can honestly say I would recommend this company 👌 without hesitation

Mr&Mrs · 4 May 2023

★★★★★ 1/5

Trustpilot

Property lettings abysmal...

This review relates to the Property Lettings element of Wards, based in Horsham, Sussex. I had the misfortune of recently renting a property via Wards. Unfortunately, the experience has been rather abysmal, particularly with regard to trying to get them to return my deposit. 2 months after having vacated the property and I am still waiting for it. Terrible for updates and progressing anything. I would avoid renting via Wards Property Lettings if you can.

Paul · 24 January 2023

★★★★★ 4/5

Trustpilot

We were very impressed with the support…

We were very impressed with the support that we received from Wards, particularly from Ethan Rigden in the Ramsgate office. He kept us updated throughout the process, was easy to contact by phone/email and even went over and above what was expected by joining us to view the house on his day off. Unfortunately, our sale fell through when the sellers changed their minds but this was managed sensitively by Wards and we would highly recommend them to others.

JP · 23 August 2022

★★★★★ 5/5

Trustpilot

Hollie at wards Headcorn

Hollie, at the Headcorn office was very helpful in arranging for us to view properties, nothing was too much trouble I would highly recommend Hollie if you're looking at buying a home

Mark · 10 July 2022

★★★★★ 5/5

Trustpilot

Super Duper with Ms Laura Fowler…

Super experience with Ms Laura Fowler of Wards at Chatham She is a very cooperative, helpful, hardworking, experienced, and an intelligent worker who will go out of her way to help the Landlords. I wish I had known her long time back . And ofcourse her team mates who made the process smooth

Zul · 19 October 2021

★★★★★ 5/5

Trustpilot

Vanessa helped us finally get a rented…

Vanessa helped us finally get a rented property and she was the best. She was so helpful and knew everything. I would recommend Vanessa so much

Sharnelle · 17 February 2023

★★★★★ 5/5

Trustpilot

Great Service From Start To Finish

After having a pretty appalling experience with a number of other agents in the area whilst looking for a rental property, i cannot say enough how great Wards have been. David and Maria have been fantastic throughout the whole process, even with a last minute request to bring moving in date forward. If you are looking for a property in the south east, don't bother going anywhere else. Save yourself time and stress by going straight to these guys. You wont regret it ;)

Matt · 28 June 2022

★★★★★ 5/5

Trustpilot

Tami was excellent from start to finish…

Tami was excellent from start to finish and made my experience with wards exceptional. Tamila’s service and communication was faultless, couldn’t be happier.

Ben · 21 May 2023

★★★★★ 1/5

Trustpilot

Dishonest

I had an offer accepted on a property with outdated decor but with no indication of any problems. When the survey came back the results were absolutely dire and showed massive costs for urgent repairs.Wards dismissed these costs by referring to them as "updating" and claiming the work needed was "clear". Firstly, the cost of updating would be in addition to (not instead of) these urgent repair costs, as well as further essential repair costs stated by the surveyor. Secondly, the repairs needed were NOT at all obvious because I am not a surveyor and there was no mention of any of these problems by Wards.The fact that they claim the repairs needed were clear (which they were not to someone without the relevant surveying qualification) indicates that they already knew about these major problems and had withheld that information when advertising the property.They claim they are now looking for another buyer, presumably by again not mentioning any of these problems.I have had large amounts of both my time and money wasted because Wards did not disclose the true condition of the property.

Customer · 28 June 2022

★★★★★ 5/5

Trustpilot

I have found MariaMedding very helpful

I have found MariaMedding very helpful. During whst is always a stress ful occasion , selling s property.

Della · 3 October 2025

★★★★★ 5/5

Trustpilot

I cannot thank Maria from Wards enough

I cannot thank Maria from Wards enough. Made my moving so quick and stress free and made sure I was satisfied with everything.I would highly recommend wards for all your rents. Excellent service.

Customer · 21 April 2022

★★★★★ 5/5

Trustpilot

From the minute Lauren from snodland…

From the minute Lauren from snodland office came to value my house, everything was handled professionally and and helped me fill in forms that I didn't understand,! A big thanks to all-in the office , Lauren , Samantha , Monica, Caroline, all so friendly and helpful, Lastly Debbie In the birchington office guided me right through to exchange thank you, nothing is too much trouble from anyone at Wards very highly recommended

John · 5 April 2023

★★★★★ 5/5

Trustpilot

By far the best estate agents we have…

By far the best estate agents we have come into contact with. We are still in the process of looking for our new home, but Shumila at Wards has been so helpful to us - providing us with great advice on all aspects of the buying process. Very knowledgable, kind, and helpful.

Sophie · 2 November 2021