Trusted Agent profile · Sevenoaks
★★★★★
131 reviews across 1 platform
Harlend House, High Street, Eynsford, Dartford, DA4 0AB, Sevenoaks, DA4 0AB
Wards's office in Sevenoaks, at Harlend House, is rated 4.6 out of 5 across 131 reviews on 1 platform.
Every review we hold for the Sevenoaks office, from every platform, shown as written. First names only.
5/5
TrustpilotLovely House Viewing Experience
Keryn showed us around a beautiful property on Saturday- We were really impressed with her knowledge of the period property and the little less obvious details she pointed out- we were also struck by her genuine nature and very human approach to the showing. It was unusual to have a people-centred outlook shared by an estate agent, so very impressed with this agent. Although the property wasn't the one for us, but the agent really impressed us.
4/5
TrustpilotSam Wilmer was extremely helpful
Sam Wilmer was extremely helpful and professional in dealing with the tenancy problems. My only complaint would be the difficulty getting through to the right contact sometimes when telephoning Wards.
1/5
TrustpilotPoor service
To start with, we had to do the majority of our viewings ourselves, as they never had anyone available. Then they recommended a buyer, for less than we wanted. Convinced us they were a good buyer, then after the house was off market for two months we found out the buyer was never in a position to proceed. Didn't have stamp duty. Wards are supposed to vet buyers, that's what we pay them for. Would not recommend.
5/5
TrustpilotThank you
Thank you, Leah Peacock! We had multiple issues with the house we rent out and Leah worked tirelessly on our behalf chasing quotes and organising an electrical refit as well as a new boiler installation. On top of this, we had to have a tree removed, too!! We cannot thank her enough for her patience, good humour and professionalism whilst guiding us through this process. Nothing was ever too much trouble and we really appreciate it.
5/5
TrustpilotDaniel explained everything really well…
Daniel explained everything really well and gave us lots of information and answered our questions
We're so glad to hear that our team provided you with helpful information and answered your questions thoroughly at Wards Bearsted. Do you know someone who would benefit from our services? Refer a friend at the following link to receive £100* between you: https://ae0.uk/5014
5/5
TrustpilotFantastic service
Fantastic service, We deal with Libby and she certainly takes the stress out of renting, Certainly recommend either as a renter or a landlord
We are so pleased to hear about your positive experience with our service and Libby at Wards Estate Agents. It's wonderful to know we could make your renting process stress-free. We truly appreciate your recommendation! Want to earn £100?* If you know of anyone who would benefit from our services then please feel free to refer a friend to us today using the following link: https://sl1nk.com/9xee2ip
5/5
TrustpilotGreat team, professional, friendly and reliable.
Having not sold before, I was anxious about the whole process and the stigma attached to estate agents however from the first meeting with Anna at Wards in Walderslade, any pre conceptions were very quickly wiped away. The whole process was fairly straight forward and having the whole team on hand at any point to help was great. Each time you dealt with someone you felt as though they actually knew who you were and treated you with respect and provided honest updates. Thanks to all the team Anna, Aimee, Charley and Barry for all your help from start to finish.
5/5
TrustpilotJudy from the Sales Progress team was…
Judy from the Sales Progress team was absolutely wonderful. Really helpful in my recent purchase.
We're so happy to hear our sales team at Wards provided such excellent assistance with your recent purchase. We appreciate your kind words. Know someone who would benefit from our services and want to receive £100* between you? Use the following link to refer a friend today: https://ae0.uk/5014
5/5
TrustpilotWe purchased our property via Wards
We purchased our property via Wards. Very happy with their professional service, particularly Maria Meddings who was the only person keeping us updated with the process. Would also like to mention Olly and Lucy at the local branch.
5/5
TrustpilotI recently had the pleasure of dealing…
I recently had the pleasure of dealing with Emma Penfold she is new to the company but you couldn’t tell, on one of my most stressful moves she calmed me down on the phone laughed and joked with me it felt like I was talking to a friend not a sales Progressor she went above and beyond to keep me informed and communicated up until exchange of my property. I’m so pleased she was there talking me through everything. Thank you so much
5/5
TrustpilotEmily was very helpful and extremely…
Emily was very helpful and extremely professional. Always kind on the phone. Always answered any questions we required.
5/5
TrustpilotExcellent estate agent
Excellent estate agent, very efficient service
We're so happy to hear you found our service efficient at Wards Birchington. Thank you for your kind words Brandon. Do you know someone who would benefit from our services? Refer a friend at the following link to receive £100* between you: https://ae0.uk/5014
5/5
TrustpilotWe are currently looking to buy our…
We are currently looking to buy our first home - we walked into wards not knowing what we are doing or where to start.. We were immediately met by the amazing Chelsea who is desperately trying to find us something and she is going above and beyond to do so - I just wanted to say a huge thank you for everything you have done already.. We love your tenacity!
1/5
TrustpilotI Poorly Built Block Partition Discovered in New‑Build Home
I purchased this house new approximately 17.5 years ago. Recently, during a bathroom renovation, the drywall was removed, revealing a partition made of grey blocks. These blocks appear to be poorly secured to each other, as the partition moves slightly when touched. It is evident that the mortar used to join these blocks does not properly bind them together. This raises serious concerns about the structural reliability of the construction. I recommend potential buyers pay close attention to such partitions and conduct a thorough inspection to avoid future issues.
5/5
TrustpilotWards have communicated well with the…
Wards have communicated well with the family throughout the house selling process. Friendly staff, very professional and were always willing to advise/ help especially Alex, Becky and Tina. I would like to thank you all from our family.
5/5
TrustpilotHad a slight issue which was resolved…
Had a slight issue which was resolved swiftly by Kirsty Hunt. Customer Service has always been exceptional - across the team. However, special shout out to Kirsty for going above and beyond.
5/5
TrustpilotGeoff and the team were excellent with…
Geoff and the team were excellent with helping through our process. Definitely recommend them to anyone
5/5
TrustpilotMaria was brilliant
Maria was brilliant! She was extremely helpful, friendly and kept me informed during every step of the process. Thanks so much Maria!
5/5
TrustpilotPurchased through Walderslade office
Purchased through Walderslade office, all staff were professional and efficient to deal with especially Barry the sales progressor, he is an asset to your team
5/5
TrustpilotThank you Libby and everyone at Wards…
Thank you Libby and everyone at Wards for looking after our property. I can not fault them for their professionalism and great service. I can definitely recommend Wards.
5/5
TrustpilotPleasant experience
Ashley Taylor came to value our property recently and we wanted to acknowledge his professionalism and courteous manner. His in-depth knowledge of selling properties and the current market really helped us to understand the process. We are also extremely impressed by the marketing report and calculated costs of moving provided. Whilst we are still thinking long and hard about a move, we would recommend Wards to anyone thinking of buying or selling.
1/5
TrustpilotAfter the sale of the property l…
After the sale of the property l experienced a complete lack of communication and empathy from.the agent. Despite repeated attempts to get assistance. They failed to contact the seller after collecting their commission. Their handling of the situation was highly unprofessional showing no willingness to support or resolve outstanding issues. Overall the service provided was below expexmctation and l would not recommend their services to anyone looking for a a reliable and responsible agent.
5/5
TrustpilotEmma was very helpful
5/5
TrustpilotVery pleased with our experience
We purchased a property via Wards of Eynsford. Henry took us around each time and was very informative and patient as we wanted to show family and view for the last time just prior to exchange, as advised by our Solicitor due to the property being empty. All ran smoothly and the Sales Progressor, Judy, was also excellent
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
