Trusted Agent profile · Sevenoaks
★★★★★
1,613 reviews across 2 platforms
24 London Road, Sevenoaks, TN13 1AP, TN13 1AP
Hamptons's office in Sevenoaks, at 24 London Road, is rated 4.3 out of 5 across 1,613 reviews on two platforms, including 170 Google reviews rated 4.9.
Tell us what you need and we'll put you in touch. Hamptons Sevenoaks Sales hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Sevenoaks.
Every review we hold for the Sevenoaks office, from every platform, shown as written. First names only.
5/5
TrustpilotHamptons Reigate and particularly that…
Hamptons Reigate and particularly that of Jonathan Higginson was professional, helpful & efficient in marketing my property. They obtained three offers in four weeks, compared to a previous agent who had achieved zero offers in twelve weeks. I found their whole approach to be informative and I would certainly use them again
5/5
GoogleFantastic service from Christian, Laura, Sarah and the Team, can’t speak highly enough of their professionalism, always went above and beyond with great advice on selling our house, dealing with the buyers and surveys and negotiating a great selling price (higher than the other estates agents in the area quoted) always available and always called back with answers to questions, can’t recommend them enough, I wouldn’t pick any other estate agents in Sevenoaks (and we tried a few)
Thank you for your wonderful review paul. We are happy that you entrusted us with your property needs and that we fulfilled them with the high level of service the Hamptons provides!
5/5
TrustpilotProfessional and thorough
I used the services of Hamptons in Dulwich to find tenants for my property. The manager Rebecca was very good at sourcing prospective tenants and managing the process. As in any transaction there were a few questions and concerns, but Rebecca was always honest and upfront. She worked very hard to get the best tenant for my property. I think their administration of the processes is also very good. I definitely would recommend this company, and I would also use their services again.
1/5
TrustpilotThey came highly recommended!
They came highly recommended!! After promising to communicate and keep me updated on a weekly basis, over a three month period I heard from them once.. no projections or ideas of how to produce a sale. Lap lustre and uninterested. They seemed to rely on the property selling itself for a £16000 reward. Gave 28 days notice to fulfil my side of the contract. But they had already removed my property from Rightmove, seemingly putting it back when I complained and happy to return keys 2 weeks before end of contract!! Absolutely shocking lack of industry and an example of why estate agents are not trusted!!
Thank you for leaving us a review, customer service is very important to us and we are naturally disappointed to read your feedback. We would welcome the opportunity to address your comments further and kindly ask you to contact customercare@hamptons.co.uk with your details so we can investigate. Thank you again.
5/5
TrustpilotKudos to the Hamptons Rickmansworth Letting team !
For the past two years, I have been the happy tenant of a flat managed by the Hamptons Rickmansworth Lettings team, and i have to say that I am impressed by the level of professionalism and customer care delivered by Melissa Cameron and her team. All the issues i have reported to date have been dealt with in record time, and always with my satisfaction at heart. Never has a letting agent been so easy to communicate with and pro-active at resolving things. Kudos and thank you to Melissa and her team for their outstanding work ! I recommend Hamptons Rickmansworth Lettings in a heartbeat !
5/5
TrustpilotProperty Manager who manages
Often a property management service is at arms-length, with the "we'll get a contractor in" standard email response to any problem reported by the tenant. This PM leaves the owner to get to the bottom of an issue - what actually is/is not working? why? what's the root cause? What I value about Melanie Hudson is that she takes on the enquiry role to investigate and try to pinpoint the actual problem, and then organise a fitting solution. A property manager who manages - not just a pinger of emails!
1/5
TrustpilotTreats every tenant like a criminal/ complete lack of joint up communication
Very frustrating experience if you are a tenant. We took out a one year tenancy. Once we agreed the tenancy the ‚systems‘ took over. Several different forms, none which seemed to correspond with each other as they came from different sources. Was sent from one Hamptons team to another so this required multiple unnecessary conversations. General tone in all communications assumes that every tenant is a criminal and needs to be intimidated. Within 2 weeks first problem occurred which took Hamptons 3 weeks to fix as they could not act on their own but basically were just a go between between us and the landlords who live abroad. At the end having checked out with all annual services having been performed (and reported) it then turns out that the deposit team does not speak to the property management team so they asked again for information that had already been provided. When I complained I got the classic reply ‚we are a different department’! Repayment of deposit being delayed unnecessarily. I have experience with other agents and Hamptons by far the worst. Hope I have never to deal with them again.
Thank you for leaving us a review, customer service is very important to us and we are naturally disappointed to read your feedback. We would welcome the opportunity to address your comments further and kindly ask you to contact customercare@hamptons.co.uk with your details so we can investigate. Thank you again.
5/5
TrustpilotExcellent property management
I have let my property with Hamptons for over 4 years and have been very impressed with the service - from the early stages of listing it to property management. I have been particularly grateful to my property manager Melanie Hudson for acting on my behalf and dealing with any issues in a timely and sensitive manner. This was especially important throughout the pandemic and Melanie was always first to keep me updated with any developments and kept her colleagues fully informed as back up. I would have no hesitation in recommending Melanie and Hamptons for the highest level of customer service combined with trust and reliability.
5/5
TrustpilotKeeping it in the Family
This is specifically a review of the Property Services department run by the amazing Katie Tucker. It is easy to eulogise about the department that shows you round your dream home or letting but just as important is what happens next! I rented an apartment from Lettings (Stratford Upon Avon) and the team there led by the Hampton's Poster Girl Mrs Barnard are just the first leg of the relay. The last leg is run by the very dry Property Management Service! Well, no race is run until the last leg is complete and Katie Tucker is gold. Katie is professional, fastidious and responsive. Katie will reply to your concerns in a New York minute and she will follow up every time to see if the remedy actually worked. Hampton's MD proclaims that they are a family and families work together! Katie Tucker personifies the brand intent.
5/5
GoogleLaura was extremely helpful and communicative when helping with the progression of our purchase through Hamptons - would highly recommend thank you!
Thank you for taking the time to leave us a review Steff. We are so pleased to know that the team provided you with a high level of service!
5/5
TrustpilotHamptons Are No 1
I wanted to take this opportunity to thank the Hamptons letting team. They have been dealing with my property since the first tenant moved in till now. I would like to specifically mention Samantha Hunt, who has been amazing through the tenancy period. Her prompt replies to my email, coordination with other department and general positive attitude made the whole relationship a positive and smooth one. I want to thank her for all her cooperation in the matters related to the property and hope to continue working with her, as the industry certainly needs more individuals like her, thank you Sam and Hamptons team!
5/5
TrustpilotI am extremely pleased with the…
I am extremely pleased with the outstanding support and care provided by Mya Miller in resolving my property issues. Her compassion and prompt action ensured everything was handled smoothly. Mya was consistently responsive, keeping me informed every step of the way. Her empathetic approach and genuine concern were incredibly reassuring.
5/5
TrustpilotSelen Hurbas
Selen Hurbas has been managing my property for several years and her attentiveness is second to none. She always responds to emails quickly and seems to handle almost any task with great ease. Very efficient in handling communications between myself and my tenant. 5 star stuff!
5/5
GoogleOur vendor used Hamptons Sevenoaks and we will be eternally grateful for that. Paddi was without a doubt the only professional out of a small chain of solicitors, conveyancers and agents who pulled their weight and actually cared enough to make things happen. Every day for two months Paddi was there fighting everyone's corner and at the eleventh hour (5pm on the day the stamp duty holiday ended) phoned us to say we'd completed. Before we rushed to collect the keys, we rushed to get her a bottle of fizz! I honestly don't believe we'd be in our new home today were it not for Paddi. A consummate professional.PositiveResponsiveness, Quality, Professionalism
5/5
GoogleAfter not selling through Yopa who are like purple bricks but cheaper, we thought we’d do it properly and use a high street one. We met 5 and Debbie was by far and the away the nicest and the most trustworthy after a disappointing experience with Yopa. We were then passed to Christian who as said in previous reviews goes above and beyond the call of duty. He was there to support us right from the start to the very end. The sale would have taken so much longer if he wasn’t involved and he was able to put any worries to bed. There was also Paddi who was a joy to talk to when Christian was away. She always remembered who you were and was always able to make you laugh. If you pride your house move, for god’s sake don’t look any further!
5/5
GoogleWe work closely with Rose at Hamptons in Sevenoaks, and help assist with any property maintenance requests that are put forward to us. We have found that Rose's professionalism and dedication to her role helps to ensure the landlords and tenants have well maintained properties. We look forward to many more years helping Rose and the team at Hamptons in Sevenoaks. Thank you for being so super at what you do! You really are a powerful asset to your company.PositiveProfessionalism
5/5
GoogleWe worked with Christian Bigwood from the Sevenoaks office and he was absolutely fantastic. He worked tirelessly to ensure our sale went through and managed everyone in the chain very well. He was with us throughout the process, from conducting viewings to negotiating offers through to completion. He was on top of everything, keep us abreast of what was happening and did everything he could to ensure all went through smoothly. I would highly recommend Christian if you are looking for a professional and dedicated service. We were so happy we went with Hamptons overall and wouldn’t hesitate to use them again!
5/5
TrustpilotThe Hamptons Deposit Manager and the TDS.
The Hamptons Deposit Manager, Camillie Solomon, was extremely helpful in handling a disputed sum by outgoing tenants. Throughout a four month period of resolving the dispute Camillie was meticulous in keeping me updated on her negotiations with the tenants and the Tenancy Deposit Scheme (TDS). She did this with much courtesy and I could not have expected a more efficient and fair outcome. Thank you Camillie.
5/5
GoogleCouldn’t recommend Matilda & Hamptons enough, found our dream house and got everything signed and sealed within a matter of days. Amazing service from her and the team!
Thank you for the great feedback Vincent. We appreciate you taking the time to leave a review and are thrilled to hear that your experience with Hamptons Estate Agents Sevenoaks was exceptional. The team will be pleased to read your review!
5/5
TrustpilotExcellent service
The two property managers we've had looking after our flat have both been amazing. When Sarah Sapong left her role we were concerned that the excellent service she'd offered wouldn't continue. We had nothing to worry about Thahmid Sultan has been fantastic. We have had a few issues with tenants and things needing to be repaired in the property and Thahmid has responded quickly, with interest and concern and resolved everything in a very timely manner. We couldn't be happier with the service we've received.
5/5
TrustpilotApril Keane is a star property manager
April Keane has been managing my apartment for years. She is dedicated and extremely efficient. She has always operated in a timely and accurate fashion. No matter if she had to deal with contractors, the freeholder, the other leaseholders in the building or the tenants, she has without fail achieved what she set out to do upon my instructions, but also independently, when needed. She is 100% reliable and I could not recommend her more. I am very grateful for all the problems she has solved for me. Priceless.
5/5
TrustpilotHamptons Property Manager Sarita
The Hamptons Property Management have always been a huge support to us as tenants. Especially Sarita, who I consider to be an extremely special person in this instance as she has always put our needs first. Whenever we have had property issues, she's always reassuring, extremely professional in the way she handles situations and always puts us as priority. I feel grateful that we have a property agent like her who is kind and supportive and always ready to offer help :)
5/5
GoogleVery good experience with Hamptons Sevenoaks. Matilda Blundell has been key in helping us secure our property. Very Professional, reliable and solution focused. Thank you Matilda !
Thank you for taking the time to leave us a review Gaia. We are so pleased to know that the team provided you with a high level of service!
5/5
TrustpilotFeedback
We can’t talk highly enough of the service provided by our property manager, Joe Sanders. It is always an absolute pleasure to talk to Joe and we are hugely impressed with his calm, reliable, professional capabilities. Whenever issues, queries or routine maintenance on our flat arise, it gives us enormous peace of mind to know that Joe will handle everything to the highest standard and always keep us updated. He is an absolute credit to Hamptons - thank you so much Joe for all your hard work!
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Tell us what you need and we'll put you in touch. Hamptons Sevenoaks Sales hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Sevenoaks.
