Trusted Agent profile · Sevenoaks
★★★★★
219 reviews across 2 platforms
109 High Street, Sevenoaks, TN13 1UP, TN13 1UP
Andrews's office in Sevenoaks, at 109 High Street, is rated 4.9 out of 5 across 219 reviews on two platforms, including 56 Google reviews rated 4.9.
Every review we hold for the Sevenoaks office, from every platform, shown as written. First names only.
4/5
TrustpilotSo far it's been a good experience
So far it's been a good experience, they have been communicating with me from the time I applied for the house to now, called me today to find out if I could make it to the viewing, though I wasn't around but my husband was able to make it, hopefully it's going to be a great relationship from here onwards.
5/5
TrustpilotNew landlord
Harpinder, Issy and Victoria have all been very helpful and supportive with my first experience of being a landlord. They have been on hand to answer any questions and found my first tenants very quickly
Thank you, Helen, for your wonderful feedback! We're thrilled to hear that Harpinder, Issy, and Victoria made your first landlord experience smooth and successful. We look forward to continuing to support you in the future. Best wishes , Lisa
5/5
TrustpilotVery satisfied!
This Estate Agent proposed the highest market value out of three competing agents, pleased to say I got what I wanted for it. They were quick to find an interested buyer and very good at protecting me from the buyer’s requests.
Dear Teresa , thank you for your wonderful review! We're thrilled to hear that you were satisfied with our service and achieved your desired outcome. Your feedback is greatly appreciated and motivates us to continue delivering exceptional service. Best wishes, Lisa
5/5
TrustpilotI spoke with Molly and I was given…
I spoke with Molly and I was given extremely helpful and practical information. I was told I would be kept aware of anything in future that could be done to help as well.
Thank you for your wonderful feedback! We're thrilled to hear that Molly provided you with helpful information. We look forward to assisting you in the future.
5/5
TrustpilotPositive Experience
George at Andrews was very personable and friendly. He ensured our needs were always met, and kept us up to date regularly with our house purchase. We found the service from Andrew's very professional, efficient and would recommend.
Dear Iona Holmes, Thank you for your wonderful feedback! We're thrilled to hear about your positive experience with George and our team. Your recommendation means a lot to us. We look forward to assisting you again in the future. Best wishes , Lisa
5/5
TrustpilotProperty Management
Gurmit has managed my property expertly. She is always available to resolve any issues from my tenants or myself in a quick and efficient manner.
Thank you for your wonderful feedback! We're thrilled to hear about your positive experience with Gurmit. Your satisfaction is our priority, and we're glad she could assist you and your tenants effectively. We appreciate your support! Best regards, Andrews Head Office
5/5
TrustpilotDenise walters is my property manager…(Andrews letting ) Based at the clifton branch in Bristol.l
Denise walters is my property manager who works for Andrews letting Agents.
Dear Mr Kimmins, Thank you for your wonderful feedback about Denise. We're thrilled to hear about your positive experience with her professionalism and dedication. Your satisfaction is our priority, and we appreciate your kind words. Best wishes , Lisa
5/5
TrustpilotSuper helpful agents
We were shown around a property by Rebekah, she was always helpful over the phone and moreso in person.
Dear Archie Macgregor, Thank you for your wonderful feedback! We're thrilled to hear about your positive experience with Rebekah. Your satisfaction is our priority, and we appreciate your kind words. We look forward to assisting you again in the future. Best regards, Andrews Head Office Team
5/5
GoogleAfter the sad loss of my Father, I had to sell his house. After getting the 3 valuations , Andrews was the only one that followed it up ! My thanks goes to Zena for that. She was always at the end of the phone or email to help with the ups and downs . And after 6 months we finally completed yesterday. Thank you again Zena and the Andrews team .
Dear Julie, Thank you for your kind words and for sharing your experience. We're glad Zena and our team could support you during this time. Your feedback is greatly appreciated. Best wishes, Jake
5/5
TrustpilotGood customer service
Good customer service , understanding , responding the phone calls and messages
Thank you, for your wonderful review! We're thrilled to hear you appreciated our customer service and responsiveness. Your feedback motivates us to continue providing excellent service. If you need anything in the future, feel free to reach out.
5/5
GoogleWe bought our first home through Andrews a few weeks ago. Zena and Tom were brilliant start to finish, I can’t recommend them enough. Thank you for making our first experience so brilliant
Hi Jemma, congratulations on your first home! We are so pleased that we were able to play a part in it. Zena & Tom will really appreciate seeing your kind feedback. Thanks, Rhys
5/5
TrustpilotExcellent support to help us become…
Excellent support to help us become first time landlords. Friendly, positive and knowledgeable. Very good communication and very thorough. Fully recommend.
Dear Donna , Thank you for your wonderful review! We're thrilled to hear that our support helped you become first-time landlords. Your kind words about our communication and thoroughness mean a lot. We appreciate your recommendation and look forward to assisting you in the future. Best wishes , Lisa
5/5
TrustpilotIt took 8 months to sell our house and…
It took 8 months to sell our house and Andrews supported us through the process. They worked hard to find us many viewers and communicated well to feedback and work on next steps.
Dear Cathryn, Thank you for your wonderful review! We're thrilled to hear about your positive experience with our Winterbourne team. Beth, Matt, and Philip are delighted to have assisted you. Your satisfaction is our priority, and we appreciate your kind words. Best wishes , Lisa
5/5
TrustpilotIt was really great
It was really great, Harpinda from the downed branch was very welcoming, warm and supportive
Dear Ehebha , Thank you for your wonderful feedback! We're thrilled to hear about your positive experience with Harpinda. Your satisfaction is our priority, and we appreciate your kind words. We look forward to seeing you again in the future. Best wishes , Lisa
5/5
TrustpilotDenise Walters - Exceptional Services Rendered
We have been with Andrews for the past 13 years and have been very satisfied with the service received. I would especially like to thank and commend Ms Denise Walters, who is our property manager, for the wonderful service provided to us. She has been efficient and prompt in addressing all queries and has been very helpful.
1/5
GoogleI had a really bad experience with an agency that lacked transparency during a flat purchase. The issues began when unclear maintenance charges led to approximately £4000 in additional costs, ultimately forcing me to withdraw from the transaction. Rather than clarifying these issues, the agency simply relisted the property. They also pushed their mortgage broker on us, who secured a subpar deal and failed to update us on potential savings from decreasing interest rates over a three-month period. Communication was extremely poor, culminating in rude email exchanges. The whole ordeal was very disheartening, and I advise others to be wary of this agency. They seem more focused on earning from clients through non-transparent practices and misinformation. Had we known about the expected doubling of service charges and the negative balance in property’s management accounts, we would have reconsidered our offer and perhaps chosen not to engage a conveyancer. We were the second purchaser to withdraw; I hope future potential buyers receive the full, honest disclosure from the outset.
Hi Sylvia, thank you for taking the time to leave us your feedback, sorry that you felt the need to rate your experience one star. We have looked into your comments and are disappointed to see that you felt your acquaintance did not receive the support expected, throughout the purchase. Of course we will continue to work with yourself/your acquaintance to find a suitable property where possible. Thanks.
5/5
GoogleZena and the team were great when I was selling my house. I bought it from them too. It was not an easy sale my end due to personal circumstances but Zena had me on the phone multiple times a week asking for her assistance and always did what she could to help. 10/10. Would recommend and having used them 3 times in the past for both selling and purchasing; safe to say I’d use Andrews again in the future when I need them!
5/5
TrustpilotI’ve had a very positive experience…
I’ve had a very positive experience with Andrews Lettings, and Monika in particular has been wonderful to deal with.
Hi Jessy, Thank you for your wonderful feedback! We're thrilled to hear about your positive experience with Monika and Andrews Lettings. Your satisfaction is our priority, and we're glad to have made your tenancy easier. We appreciate your support! Best wishes , Lisa
5/5
GoogleOn this exchange I was the buyer and my experience of the Sevenoaks team (Roger, Zena and Tom) has positive. They know the area well and genuinely felt that they were looking out for me for a good home. They were realistic about the market and condition of the place and always keep good communications. I think anyone would be in good hands with Sevenoaks Andrews.
Thank you, Van T Nguyen! We're thrilled to hear that Roger, Zena, and Tom provided you with a positive experience. Your kind words mean a lot to us. Enjoy your new home!
5/5
TrustpilotFriendly agents, great viewing experience!
Had a great viewing experience today with Shamiya. Very friendly, helpful, understanding, and open-minded! The tour was very efficient and we left with a big smile on our faces.
Hi Roman, Thank you for your wonderful review! We're thrilled to hear you had a great experience with Shamiya. Your feedback means a lot to us, and we're glad you left with a smile. We look forward to assisting you again in the future! Best regards, Andrews Head Office
5/5
GoogleZena was superb at our viewing. Very helpful to us there and then and also afterwards with our purchase. From the very beginning, she always been very prompt and kept us updated on the progress. I would highly recommend them to anyone looking for a professional, trustworthy, and knowledgeable estate agent. Thank you.
5/5
TrustpilotEfficiency
Efficiency, kindness, attention to detail.
Dear Duncan, Thank you for your wonderful review! We're thrilled to hear you appreciated our efficiency, kindness, and attention to detail. Your feedback motivates us to continue providing excellent service. We look forward to assisting you again in the future. Best wishes , Lisa
5/5
GoogleZena was superb at our viewing. Very helpful to us there and then and also afterwards with our purchase. Couldn’t thank enough! Update. We was the couple who bought the property & so wasn't a client of Andrews, but even afterwards Zena still was so helpful to us. Thank god Andrews & Zena were the estate agents for this purchase!
5/5
GoogleOur experience with Andrews has been nothing but positive. Every interaction on the phone and via email has been nothing but helpful, kind and reassuring. Tom P has made both of our first experience with an estate agent a very positive one. Thankyou all very much!
Thank you, Ella Mae, for your wonderful feedback! We're thrilled to hear about your positive experience with Tom P and our team. Your satisfaction is our priority, and we’re grateful for your kind words. Looking forward to assisting you again in the future! Best wishes, Jake
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Andrews's Sevenoaks office has 219 reviews across two platforms: 56 on Google, 163 on Trustpilot (across the whole business).
Andrews Sevenoaks is rated 4.9 out of 5 across all 219 reviews, and 4.9 out of 5 on Google from 56 reviews.
Andrews Sevenoaks, 109 High Street, Sevenoaks, TN13 1UP, TN13 1UP.
