Trusted Agent profile · Selby
★★★★★
2,204 reviews across 2 platforms
1 Finkle Street, Selby, YO8 4DT, YO8 4DT
Part of Your Move & Reeds Rains National Home Move, see every office.
Reeds Rains's office in Selby, at 1 Finkle Street, is rated 3.8 out of 5 across 2,204 reviews on two platforms, including 184 Google reviews rated 4.7.
Every review we hold for the Selby office, from every platform, shown as written. First names only.
1/5
TrustpilotRenters BEWARE OF USING REEDS RAINS
Renters, Avoid Reeds Rains at all costs.Our recent handing back of a spotless well maintained property in FY6 0BQ, was totally ruined by the landlord pulling the "retain deposit for cleaning" scam, with the local agents (Blackpool) lifting not a helpful finger to return our deposit within the statutory time scale! Now taken recourse to My Deposits dispute scheme. AVOID THIS AGENCY!!
5/5
TrustpilotI can highly recommend Reeds Rains…
I can highly recommend Reeds Rains Bamber Bridge branch. I was helped with the finding through to the completion of our purchase of the property by Alison who kept me fully informed every step of the way. We will definitely be seeking Alison’s help in the future to build our portfolio of properties. Thanks Alison
1/5
TrustpilotBooked a viewing and agent did not even…
Booked a viewing and agent did not even turn up and i was not contacted and told, let into property by decorators to have a look so couldn't aak any questions about property or rent etc, renovation not funished loose sink, tiles completely missing and broken on floor, so had to ring office to see what was getting repaired and couldnt confirm if issues would be fixed! Very unprofessional service
Hello,I am really sorry you have not been happy with the experience you’ve had from Reeds Rains. We take customer satisfaction very importantly and as such I would like to look into the issues further. Please could you email me at: enquiries@reedsrains.co.uk. I will be happy to investigate the matter further.Kind regards,Reeds Rains
5/5
TrustpilotThe Cleckheaton branch have been…
The Cleckheaton branch have been amazing!!..especially Amy and molly and micheal, they have been great throughout the whole selling of the house, from valuation to the sale, always kept in contact from start to finish…couldn’t ask for a better estate agents! Thankyou all xx
5/5
TrustpilotDawn in Reeds Rains Burnley sold our…
Dawn in Reeds Rains Burnley sold our property. There were a lot of up and downs in relation to the legal side, I am so glad we had Dawn on our side as without her I honestly don't think we would have got the sale through. Can't Thank you enough. Dunc Clevelands Road
5/5
TrustpilotGreat Estate Agents
The manager, James, and the staff at this branch of estate agents Reeds Rains were excellent. They dealt with the sale of my father in law's bungalow in Macclesfield very professionaly. Sue, in particular, was fantastic in keeping us fully informed throughout the sales process regularly chasing up the purchasers and both sets of solicitors to ensure that the sale was completed in a timely manner. I would not hesitate in using this firm in any future property sale
Hello Chris - Thank you for writing a positive review, we will be sure to pass on the good words to the team. Many thanks,Reeds Rains
5/5
TrustpilotSelling my house with Reeds Rains
I picked Reeds Rains simply because I've always noticed their , 'For Sales', signs wherever I would go and I'm so glad I did because my first contact was with a lady named Grainne. I was very nervous but Grainne, immediately put me at ease over the phone and I was then able to explain to her, my needs, also Ethan, I have to say was just excellent and very professional in guiding me through everything. I can highly recommend this company to you for selling your house. Excellent, excellent!
5/5
TrustpilotLauren Review
I found Lauren to be a really great person to deal with . Lauren made me feel that I could trust her with my property and I got the impression that the property actually belonged to her and this made me safe in the knowledge that she really did care .
5/5
TrustpilotExcellent service
We mainly dealt with Jack Owen and from the very start of our sale we experience fantastic customer service. Calls to the office were always answered, enquiries always looked into and we were always updated.
5/5
TrustpilotVery impressed with Reeds Rains sales…
Very impressed with Reeds Rains sales team, a special thank you to Liam, Tracey and Lucy. I received excellent advice and support during the sale of my property and would definitely buy and sell again through Reeds Rains.
5/5
TrustpilotGood experience all round…
I have had a very good experience of buying this property wit Reeds Rains.Katie and her team have all been wonderful.
1/5
TrustpilotTerrible letting agents!
Terrible letting agents!I've been waiting over 8 months for a list of repairs to be carried out and when I chase them up, Reeds Rains hardly ever respond. When they can be bothered to respond, it's just the same old excuses and poor attitude trying to blame everyone else and not taking responsibility like adults.I would not recommend this company in any way. Save your money and avoid these cowboys.
Hello Tony,I am really sorry you have not been happy with the experience you’ve had from Reeds Rains. We take customer satisfaction very importantly and as such I would like to look into the issues further. Please could you email me at: enquiries@reedsrains.co.uk. I will be happy to investigate the matter further.Kind regards,Reeds Rains
1/5
TrustpilotWe viewed a modern auction house
We viewed a modern auction house, you know the one where they con the owner out of their hard earned cash to take a lower price whilst screwing the purchaser out of 6k! Won't touch this company again after loosing a property as had to bid against people who viewed when the vendor no longer wanted to sell via modern auction but they said we were bound to it in a verbal agreement.
Hi Saz,I'm sorry you have not been pleased with the service you've received from Reeds Rains. Customer service is of paramount importance to us. Please let us know which branch it is you had dealings with?Kind regards,Reeds Rains
5/5
TrustpilotVery good Customer Service
Very good Customer Service - not been an easy ride but Kelly made it a lot smoother and was always available to chat or help with good advice. Even when my confidence was at a low ebb she gave me more confidence.
5/5
TrustpilotJust wanted to say how impressed I have…
Just wanted to say how impressed I have been with Beth at Reeds Rains in Halifax. From the moment I met her she was honest,efficient and dedicated to finding me the perfect place to rent as quickly as possible. She has continued to be in contact and take care of any issues I have experienced. She deserves a five star rating. Thank you Beth!Amy
1/5
GoogleIs it the policy of Reed Reins to pull up the opposition's for sale board? Park Row had their board up at a property near me and 2 days later a Park Row staff member then came and pulled up Reed Reins board. Having checked on line the property is on with 3 agents. A bit petty in my book and very unprofessional.
Good Morning Babs, I'm slightly confused by this review? At Reeds Rains in Selby we have a sign company who will erect our estate agency boards. They will not touch other companys boards. You state in your review that a member of the Park Row Team has removed our board from a property? If you would be kind enough to call 01757 213733 I will be more than happy to discuss this further. Kind Regards Chris Moffat - Branch Manager
5/5
TrustpilotAll three Lyndsay Lisa & Karen made the…
All three Lyndsay Lisa & Karen made the sale effortless.Lisa has been great with our new purchase.
Glad you had a great sale. Thank you for the review
5/5
GoogleI am writing this review to applaud and as a means of saying a very big Thank You to all the team at Reeds Rains Selby. I first contacted them as a buyer and was so impressed by their professionalism and their attention to detail that I had no hesitation in choosing them as the Company and Team to carry out the sale of that same property recently...From the first contact with Andrew...the compilation of the Brochure with photos by Alison and the First Class Lynda Sykes keeping me up to date during what we all know is a highly stressful situation. I have been in business for many years and do understand that to achieve their level of service only happens through hard dedicated people working as a team. So Reeds Rains Selby...Thank You.
Thank you very much for the review, it was a pleasure to help you with the process which on the whole went very smoothly, we wish you all the best in your new home. From the Team at Reeds Rains, Selby
5/5
TrustpilotReed Rains provided me with a…
Reed Rains Coventry branch provided me with a professional service from start to finish. They ensured that I received a realistic valuation and follow up service. I was kept informed and up to date as the sale progressed. Thank you Neil Mandy and Cheryl. Highly recommend Reed Rains Estate Agents.
1/5
TrustpilotRR Didsbury - Awful!
- Took two months to gain access to my own mailbox. In the end, only gained access by hiring a locksmith and charging the company. - My bank details were sent to a different person (who happened to have the same name). - Despite being informed on numerous occasions, nothing was done about the black mould in the property. An independent surveyor described the situation as ‘worrying’ and ‘unacceptable’. - Absolutely awful at returning calls or replying to emails. - Lost two sets of keys to the flat, meaning I had to get more cut. - Horrendously unorganised; to say the right hand doesn’t know what the left is doing is an understatement. It may be more accurate to say the right hand doesn’t know what the right hand is doing. - The inventory was done after living in the flat for two months. Quite how this is to show the state of the flat at the beginning of the tenancy, I’m unsure. - Upon checkout, tried to demand professional cleaning services used and a variety of other riders, none of which are mentioned in the contract. - It took the best part of three years for Reeds Rains to organise the repainting of the ceiling, despite reminders every three months on their ‘property inspections’. - Rude and condescending emails from staff, some of which are practically illegible due to formatting, spelling and grammatical mistakes.
Hello Mr Morris,Could you please detail the problems you had in an email to our customer relations department: rrcustomerrelations@reedsrains.co.ukPlease include your full name and the address of the property. They will then investigate this as a formal complaint and give you a full and final response.Reeds Rains
5/5
TrustpilotRapid sale professionally managed
Thanks James Hodge for your calm and effective management of our sale. From Day 1 our experience of Reeds Rains was positive and promotion and viewings were handled with care whilst James kept a watching eye throughout the sale process and made sure it went through to completion as rapidly as possible.
5/5
TrustpilotLiverpool branch great team…
Pat From the Liverpool branch was my adviser, she got things done fast and effectively, which i really appreciated as I am a very busy person, it took around a week and a half to view and then get my keys, this branch has properties of value, and quality, I was quite shocked actually, and will defintley look here again in the future, I think the 150 years or so reflects the quality of the service, a side note, i really like their branding and marketing strategy it is really appealing,the people in the branch are nice and friendly, I am some one who reflects all of these standards, so it was nice to meet a place that upholds those qualities still .its very important, things are dealt with properly and appropriately, they answer quickly and dont leave you hanging, in a nut shell they take pride in what they do. Thanks pat.
Hi Elisa Jane, Thanks so much for your review. It's great to read this positive feedback on so many aspects of your experience. Do you know about our Refer a Friend scheme? If you sign up at reedsrains.co.uk/refer-a-friend and start recommending our services you can earn Amazon.co.uk Gift Cards.ThanksReeds Rains
1/5
TrustpilotAlways get it in writing
Had 2 offers on my house Hollie the manger of reeds rains in the prescot branch told me because I had just used them a few months ago they would reduce there fees from 2400 total to 2000 if I agreed to sell to there client and not the other party ,but when it's time to pay the bill she denying the conversation ever happened ,in short always get it in writing ,I have been lied to and will never use reeds rains again ,
Mr Mulligan,We're sorry you have been unhappy with the service.Our agents log every correspondence and conversation relating to a sale within our computer system, and as there is no record of a fee discount being offered we can only revert to the fee stated on our estate agency agreement which is signed by both you and our representative. This agreement states that the fee agreed was £2000 + VAT (£2,400 total).If you wish to escalate this matter further you can do so by contacting salescomplaint@reedsrains.co.ukReeds Rains
5/5
TrustpilotEveryone in the branch did their utmost…
Everyone in the branch did their utmost to facilitate my sale and my onward move. The communication was excellent and the Haxby branch staff always accessible and helpful. Thank you all.
We are so pleased to hear about your positive experience! We strive to provide exceptional customer service and it's wonderful to know our team at the branch went above and beyond to assist you.
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