Reeds Rains Selby reviews

★★★★★ 1/5

Trustpilot

Discriminatory

DiscriminatoryPhoned up wanting to view a property only to be informed that as one of the prospective tenants was on benefits that a guarantor was required, irrespective of any other information ie age or rental history or even type of benefit.They tar all benefits claimants with the same brush.I understand the need for a guarantor but to require one based on one single criteria is discrimination.

Intel · 31 May 2024

★★★★★ 1/5

Trustpilot

Waste of time

Basically everything they do is show up to a viewing, after that they go AWOL , been chasing them constantly for the past few days after I have been told by the agent - Charlotte that someone else already put in an offer to the flat that I so much wanted . She highly recommended to call urgently at the office by 4 pm same day of the viewing (it was about 3:30 pm when we had this conversation) and her colleagues will help me out with starting the process. I am still calling 5 days later until they even decided to hung up every time I’m trying to call . Whenever they answered before that , Charlotte was never in the office and no one else was apparently dealing with the property. Well , you just wasted a week in my house hunting chasing you. Avoid at all cost if your time is precious.

Cristina · 30 September 2021

★★★★★ 1/5

Trustpilot

Scored 1 because I can't give negative

Scored 1 because I can't give negative. Appalling rental company who should be ashamed of their total lack of tenant care. I was lied to directly by them on multiple occasions, twice left for 3 months without an oven and no care on their part to ensure it was resolved. Then their disgraceful moving out team made me wait just short of 3months for my deposit back and pathetic excuses given, had to take them to deposit dispute to get it back. Avoid at all costs

Fraser · 18 July 2023

★★★★★ 5/5

Trustpilot

Charlotte at Reeds Rains- Great agent

Charlotte was involved with the purchase of a property and although was not our direct agent (as we were buying) she was so proactive, communicative and helpful!! Charlotte really made the transaction stress free and so pleased to have had her involved to get to exchange/completion. Thanks again!

Sarita · 4 July 2024

★★★★★ 5/5

Trustpilot

Would highly recommend Mark & his team…

Would highly recommend Mark & his team to anyone who wanted to sell their property . Very professional and it only took 3 weeks to sell, took care of every viewing, nothing was a problem Thankyou

Paul · 8 March 2023

★★★★★ 5/5

Trustpilot

Reeda Rains Macclesfield Supa Dupa Agents

James Segal and his team of Macclesfield Reeds Rains did a superb job of presenting ,marketing and selling of our property over a ten week period. James did a perfect presentation from start to finish and in particular Jaya is worthy of note, she became the go-between to us and our buyers and was always available to answer question and chase solicitors etc. All in all considering we have bought and sold in excess of 15 houses this was the most pleasant and professional experience that we have encountered in regard to estate agents. We will certainly use again. Well done James and team...

Raymond · 2 September 2021

★★★★★ 5/5

Trustpilot

As a landlord that needs to downsize…

As a landlord that needs to downsize Reeds Rains are so professional, I’ve given them three properties in different times in the last few months and all three have gone under offer nearly making asking price. As more properties come vacant I will be doing the same offering them to Reeds Rain.Well done for the staff.

Mr · 7 November 2024

★★★★★ 1/5

Trustpilot

Wasters and money grabbers spastics for staff!

If I could put 0 stars I would! Reeds rains are the worst letting agents to go with the 4.5 years we’ve lived in our property in Bidford on Avon we’ve had problems with property. (Twice this happened)Boiler took them 3 weeks to sort we had no hot water for 3 weeks they didn’t care!! shower broke took them a month to sort they didn’t care! To top everything we’ve just moved out of the property and they’re only giving us half of our deposit back because the grass in the garden was long and they’ve had to cut it ( that’s because they’ve waited 3 weeks to check property) I might add!! They have no ppl skills no customer service couldn’t give a toss about anyone but themselves! Absolute morons I’ve been waiting nearly a month for my deposit back they’ve is saying it’s gonna be another 5/10 days! REALLY!!! Don’t go with these morons people they can’t organise a p**s up in a brewery in my eyes!

Kevin · 4 July 2023

★★★★★ 5/5

Google

Really recommend reeds and rains I had the pleasure of having Rachel she did exactly what she said she would was so smooth and she went above and beyond. I really recommend her and the company.

Kerrie-anne · 20 July 2025

★★★★★ 1/5

Trustpilot

Ignorant and clueless

Up till now I've had no issues, but my rent was due and after several days with no request for payment I decided to email them and ask what was happening, several days later no reply. Email again, no reply. Call the local branch who apparently don't deal with my address anymore and don't know who does. Not wanting to go into arrears I contact the letting department on a Southampton number, eventually they say you need to contact our other department, give me a number, once again they didn't know about any arrangements made previously about paying in advance etc. Basically I had to CHASE MYSELF FOR THE RENT. Absolutely disgraceful ignorant company and it's not the first time I have asked them something only to be completely ignored. Don't bother replying because I'm not interested.

Ronnie · 27 June 2023

★★★★★ 1/5

Trustpilot

8 Helmsley Close Dl17 8SS

Reeds rains is the worst agency I have ever come across. They don’t fix or maintain the house but instead send you to the landlord who will refuse to fix anything. You would expect reeds rains to contact the landlord to fix things as you rented it through them. Any one looking to rent around Durham watch out for 8 Helmsley Close dl17 7qp as landlord will not fix anything and the bath leaks down to the dining area which I believe they have just painted over and you will start to notice it after a few months. And the worst thing is if you decide to move out they will keep your deposit. Don’t forget to use environmental health before thinking about moving.

Reggg · 26 June 2023

★★★★★ 5/5

Trustpilot

The Reeds Rains team at Bamber Bridge…

The Reeds Rains team at Bamber Bridge branch were fantastic and we would highly recommend them. Communication was timely and clear when arranging viewings and feedback was meaningful (thanks Alison & Rebecca). Donna the branch manager negotiated the sale price on our behalf and kept in regular contact up to completion. We ended up in a chain of 8 homes which was a nightmare. Numerous issues and delays arose at various points in the chain resulting in 4 different dates for exchange & completion before we finally moved house. Rebecca and Donna were amazing during this period - they established communications with other estate agents, liaised brilliantly with solicitors and their forensic skills at getting to the bottom of delays in other parts of the chain and helping to resolve these if they could were excellent. We felt fully informed - even when things were beyond our control. They helped us remain optimistic whilst being fully informed. They had a great balance of friendliness and professionalism.

Barry · 2 August 2021

★★★★★ 5/5

Trustpilot

From the first phone call the whole…

From the first phone call the whole team in the Bamber Bridge branch were excellent - professional, attentive and warm hearted making what is usually a stressful process much less painful. Thank you to Donna, Alison, Chris, Emma and Rebecca for all their help and support and anyone else from the branch that I did not personally interact with. You are all an amazing team and have much to be proud of x

Dandelion · 12 August 2022

★★★★★ 5/5

Trustpilot

Professional and Friendly agents

Mark took his time to assess the property and give an informed valuation. The staff carrying out the viewings were friendly and mindful of me working from home. The agents could be contacted by telephone or email and response was always very prompt.

Mrs · 11 March 2026

★★★★★ 5/5

Trustpilot

Helpful and informative

We have always been very pleased with the service received from Reeds Rains Gosforth. We have had dealings with Sales and Rental Madeline Sales is always on had to give advice and help where ever she can. Kirsty Rental is reliable and is always there to help out

Christina · 18 June 2024

★★★★★ 5/5

Trustpilot

Reeds Rains in St. Helens/I am sold auction

Reeds Rains in St. Helens and especially Hayley Hughes and Steff Bretherton in my case have been incredibly helpful with both my rental property and also sale of my rental property through the" I am sold" auction website. I cannot praise them highly enough and also the ease of he "I am sold" auction for the quick and easy sale. I would HIGHLY RECCOMEND all to anyone in the property industry to work with them!!

Marianne · 10 May 2022

★★★★★ 5/5

Google

I was happy with the service, especially from the lady I was in contact with, Erica Collins. There were a few delays at first due to circumstances but it was dealt with professionally and promptly. I recommend this company.

Alexandru · 26 October 2022

★★★★★ 1/5

Trustpilot

waste of time

booked a viewing for Wednesday, they went through with the viewing, even though the listing had already been removed, which seemed dodgy. The agent said that the application package would be emailed to us in the morning, we called to double check where it was as it was already mid-day and they said it would be with us by the end of the day; however, the packages were never sent to us as the listing was clearly gone. Complete waste of time and messed us about for no reason. Agent name: Jack

Deimante · 16 June 2023

★★★★★ 1/5

Trustpilot

Playing people hopes and reams

I am writing to express my extreme disappointment and frustration with the way my recent property search was handled by your agency. The level of communication and mismanagement that I experienced throughout the process was absolutely unacceptable, leaving me feeling deceived and disheartened. Furthermore, I find it absolutely baffling that no one from your agency saw fit to inform me about the existence of a higher cash offer on the property. It was only through my own proactive initiative of contacting your agency that I learned about the competing offer. If I hadn't taken it upon myself to inquire, I can only assume that I would have been kept in the dark indefinitely. This lack of transparency and failure to communicate effectively is inexcusable and demonstrates a severe lack of professionalism.The entire ordeal has left me deeply saddened and questioning the integrity of your agency.

Melis · 16 June 2023

★★★★★ 1/5

Trustpilot

I’m not sure what their issue is but…

I’m not sure what their issue is but I’m starting to go down the route of discrimination. I applied to two different properties to rent and they sent me an application. I reduced the price on both properties with my offer. I heard back from Sophie stating that’s they have gone with another application and will let me know if it doesn’t go through. The next day that property was on rightmove again,for the exact price I wanted it for. I called, resubmitted my application, left voicemails you name it. They told me she was only working for one hour in the day and that she will contact me tomorrow. We are going on two days now and have heard absolutely nothing.The second property I put in an application for. They didn’t even get back to me. Just re andvertised again at a reduced price. Didn’t let us know, didn’t even try to renegotiate which we were open to.I don’t know if they have a problem against us in particular but as I am reading some reviews nobody has been treated like us. Really disappointing to see because we more than meet the criteria.

Natalie · 15 June 2023

★★★★★ 5/5

Trustpilot

Reed rains rhyl

Reed rains rhyl were appointed to sell my late mums house , and what a fantastic job they did , I had problems with probate but they mad3 me feel at ease with there help and advice , so many thanks to Tom and all the team

Michael · 2 July 2024

★★★★★ 1/5

Trustpilot

Poor experience - beware

If you choose Reeds Rains, and hand the keys over to them for their accompanied viewer, please check your property as soon as possible after any viewings. We ended up with a significant repair bill after a redundant disconnected shower was operated (Who knows why, but the accompanied viewer was there in charge of the property?) resulting in water leaking into the kitchen below and collapsing the ceiling, initial consultation with a caring branch manager escalated into a complaint which of course sided with the accompanied viewer, a very biased process. Very little empathy and absolutely zero goodwill. **Update, just read the reply from Reeds Rains probably ticking their caring box, as expected heard nothing from them. Empty promises!!!**

Neil · 14 June 2023

★★★★★ 1/5

Trustpilot

PLEASE READ - Do not go with reeds rains

We moved into a property November 2023, our family were told that the landlords wanted long term tenants so we thought this fit us really well. We were not in any position to be moving anywhere for a very long time. Every six months we had Reeds Rains come over to inspect that the house was being taken care of, in every report we were considered "immaculate Tenants" because we are very clean and we take care of things. One Reeds Rains staff member even said that our house was the best he had seen so far. We were living in this house happy, with a one year old growing up in a gorgeous area, and another one on the way due In MAY 2025. Just before Christmas, the Landlords decided they wanted to sell, so we were given notice to vacate the property and had been given 6 months to do so, this lands on my due date! Not only was our perfect year totally scrambled by these inconsiderate people, the Landlords and Reeds Rains lied to us about wanting "Long term tenants" because their next door neighbour had told us they were trying to sell before putting it up for rent, long term tenants was never a long term plan. 12 months we had in that home, and our world came crashing down on us. That isnt even the cherry on the cake... we decided to vacate soon after Christmas, we did not want to waste any more time, so once we had moved out, a report was done on how the house had been left.... low and behold, it was suddenly not up to reed rains standards even though it had been perfect previously? They picked at every little detail in the house, silly things like a single wire being left in one of the bedrooms considered "damage". Clearly, this was their way of getting every last bit of deposit out of us as we had decided to vacate sooner than they would have liked! Reeds Rains were considerably unsupportive and I would urge you to avoid them at all costs, they well and truly lured us into a false sense of security and the turned our world upside down within 12 months. Money orientated, not client focused at all. AVOID!

Alys · 17 February 2025

★★★★★ 5/5

Trustpilot

The team at Reeds Rains,bamber Bridge…

The team at Reeds Rains,bamber Bridge have been fantastic! The whole process has been handled with total professionalism with a personal touch. From our first viewing Alison won me over with her amazing service and understanding of everyone's situation.She has negotiated us through lots of queries as my purchase wasn't 100% straightforward. Donna was also very prompt with any responses to emails and also so friendly and reassuring . I would not hesitate to recommend Reeds Rains and am looking forward to inviting Alison round for a brew soon. its rare to get such brilliant service in today's world! Thank you all

Miss · 2 July 2021