Trusted Agent profile

Ashtons Estate Agents reviews

4.5

★★★★★ Excellent

22 reviews across 1 platform

17 Finkle Street, Selby YO8 4DT

Part of Ashtons Estate Agents, see every office.

Ashtons Estate Agents's Selby office at 17 Finkle Street is rated 4.5 out of 5 across 22 reviews on 1 platform, including 22 Google reviews rated 4.5. Checked 9 October 2026.

4.5 / 5

Reviews on Google

This office

Reviews may appear on more than one platform.

Reviews

Every review we hold for the Selby office, from every platform, shown as written. First names only.

5/5

Google

we recently purchased our 1930s property in riccall (york) through yourselves . we were dealing with the selby branch and (Lisa buckle )was dealing with our sale from start to finish. Me and my partner just want express how grateful we are for the fantastic service provided by Lisa and the team , she kept us updated constantly on the position of the seller and moved things forward very swiftly ,whilst providing us with all the infomation and recommendations needed to progress , Lisa is a true asset to your company and we will be recommending Ashtons to our friends and family . Regards David Aveyard.

David · 31 July 2018

Agent replied

Hi David, thank you for your 5 star review! It was a pleasure to be of assistance to you. Wishing you all the very best.

5/5

Google

We would highly recommend Ashtons. A fantastic, professional, friendly team who helped us through a very stressful time. Mark, James, Lisa and Carol were extremely supportive and worked very hard to get us through the process. Their dedication to getting the job done is exceptional. We cannot praise them enough.

Lindsay · 2 November 2022

Agent replied · 30 July 2023

Thanks for the great review, Lindsay. Our Selby team are thrilled with your feedback, and wish you the very best.

5/5

Google

I cannot praise the staff at Ashtons highly enough! Throughout a very stressful and fraught sale and purchase Lisa and Carol were brilliant. Their professionalism, patience and perseverance were nothing short of legendary. If you're buying or selling in the Selby area these are the people you should be using!PositiveResponsiveness, Quality, Professionalism, Value

David · 21 June 2022

Agent replied · 20 June 2024

Thank you David for taking the time to write such a positive review. Best wishes for your new home!

5/5

Google

Very helpful staff - came in for a brochure and details of a property on Wednesday morning - spoke to James and Carol - very friendly and helpful knew lots about the local area and what the property offered - would use Ashtons if i was looking to sell my property.

Julian · 24 February 2020

Agent replied

Thank you for your feedback - glad we could help you.

4/5

Google

Current Market conditions have proved difficult to sell my property and although it’s taken some time, I’m delighted the sale has completed today. It’s understandable that sellers get frustrated and impatient with their estate agent and potentially move onto another estate agent. However, I stayed with Ashtons as market conditions is not their fault. However, they made themselves accountable for everything else and were pro-active with suggestions on how to best market my property. It felt like a partnership and we made changes together which has now resulted in a success sale. Ashton’s have been very supportive over this period and gone beyond their remit to help me (I don’t live locally). I’ve felt they really care, nothing was too much trouble and they provided a very personal service which is very rarely seen these days. I am glad we put our trust in them and be assured they will do everything they can to help you sell your property.

Grazza · 31 July 2018

Agent replied

Thank you for your kind words Graham; we are delighted to be of assistance to you. Wishing you all the very best.

1/5

Google

In my opinion I received very poor service from this estate agent who I could never recommend. I went to see a house that they had for sale which I was immediately interested in. The day after I viewed the house, the property sold. At the time, my house was not for sale, so although disappointed, I accepted this. This prompted me to put my house up for sale so I would be able to act faster in future. After 4 weeks, the property I viewed still hadn't been marked as sold. I was advised by the estate agent that the property was still for sale, as the original buyer had not been in contact for weeks and the vendor would accept matching offers if received before he made contact. Upon hearing this I immediately reduced the asking price of my house and received an offer on my property. I promptly contacted Ashtons and asked if the original buyer had been in touch but was again told the vendor would accept other offers if received before the original buyer got back in contact. I then put in an offer which I was led to believe was about the same as previously accepted and Ashtons advised they would take this to the vendor. Based on what Ashtons had said, I was confident that this would be acceptable. Within about 2 hours of me making this offer however, Ashtons advised that the original buyer had got back in touch and so the seller would remain with this buyer unless we increased our offer substantially. I was told Ashtons had not contacted the original buyer following my offer, but my suspicion is that they must have done and this was what prompted him to get back in touch, otherwise he would have lost the house. Although not impossible, I find it most unlikely that in this buyer’s numerous weeks of absence, they happened to get in touch the very moment I make my offer. The actions of this estate agent put me in very poor position and I would recommend caution when dealing with Ashtons. Some further points to answer the challenges mentioned in the response from Ashtons: 1) I am not sure why waiting 6 months to write the review is relevant? It took me 6 months to find and move into another property and it also enabled me to verify the price that the property sold for on Zoopla. This allowed me to write a factual account of the events that happened 6 months ago. I also don’t understand why I would need to go to you before writing this review? As far as I am concerned I am more than entitled to write a review and contacting you would not change what happened regarding the events and circumstances of this property. 2) Your comment about me offering tens of thousands less is an exaggeration and it is also irrelevant. It is true I offered about 20k less than the 310k or 315k asking price, but I offered the same as the original buyer and subsequently an even greater amount, hence my wait for the Zoopla information to be published so my review could be accurate. To pull me up on this show that you are missing the crux of the issue; the point here is that I was led to believe by Ashtons that offers in this region would be accepted. I understand that you are not responsible for the actions of your vendors, but I am questioning the miracle of the original buyer getting back in touch without your intervention.

Adam · 31 July 2017

Agent replied

I have looked into this file following your comments. The information we provided to you on behalf of our clients was entirely accurate. I understand that you were frustrated, though I am not sure why you have waited 6 months to make a public comment without raising concerns with us direct. You did offer on the property, though your offer was tens of thousands lower than the asking price. I entirely refute your allegations of dishonesty which are ill-informed and fundamentally wrong. I am happy to meet with you and go through the detailed notes on our files which substantiate what I am saying. If you remain dissatisfied then you are welcome to refer the matter to the Ombudsman scheme for an independent assessment.

1/5

Google

Didn't bother to share information regarding road closures due to flooding feel sorry for the seller if the agents are not providing valuable information which enables people to actually view their property. We travelled for 1.5hrs to view without being able to view the property local information. Regarding closures would have been handy as Google maps did not show this information! Very frustrating!!!

Shelly · 24 February 2020

Agent replied

We are sorry to hear Shelly that you were unable to meet our representative at the property due to the road closures for flooding. If you would like to discuss this further please do not hesitate to contact us on 01757 213999.

5/5

Google

Honestly, these guys are the best and I could not recommend them enough! I have recently sold my house, and everyone at Ashton's worked extremely hard despite the obstacles we experienced. The communication between James, Carol, Mark, and Lisa with myself was second to none and were very understanding when i called up (numerous times) in a stressed state. The approach the team had to my sale was both professional and friendly, which made me feel at ease when selling my property during these testing times. I just want to say a big thank you to you all for everything you have done, and we honestly could not have done it without your hard work and dedication.PositiveResponsiveness, Quality, Professionalism, Value

Bethany · 21 June 2021

5/5

Google

We just wanted to thank you for the hard work you (and your colleagues) put in to get Clog Mill sold for us. To say that the whole process was a nightmare is an understatement! James you deserve special recognition for the patience that you showed us, but mostly me, in the final stages, while you were running things solo during lockdown and still being cheery and upbeat everyday when I called for updates. I very much appreciated never feeling like I was pestering you when I called.

A · 28 August 2020

5/5

Google

Thank you very much for your help in selling my mother’s house in Selby. The process was completed all the way through with efficiency & a smile. Despite a few setbacks on the way. I cannot write this though without separately singling out Carol for specific praise. Always on the ball while appropriately managing & communicating well across all parts of the chain. Together with going out of her way to secure repair quotes, to get the sale completed, when a sale could have easily fallen through. I have already praised Ashtons to friends & I would definitely recommend using the team if you’re looking to sell a house in the Selby vicinity.

Graeme · 30 July 2020

5/5

Google

The team sold our house for exactly what they said they would within two weeks of it being on the market. They were active throughout the sale, always happy and quick to liaise with the buyers and solicitors on my behalf when needed. Thank you.

Alexandra · 29 January 2021

Agent replied

Thanks for that Alexandra

5/5

Google

Very helpful, very efficient

Kevin · 30 July 2022

Agent replied · 30 July 2023

Thanks for the review Kevin.

5/5

Google

We have used Ashtons plenty of times before and will be using them again. Always happy to give advice and help. I have both sold and bought through Ashtons and have been more than happy with the service. I also don't find them pushy like other estate agents.

Sharon · 31 July 2017

5/5

Google

Very helpful agents - all the staff are great.

Victoria · 24 February 2020

Agent replied

Thank you for the great feedback

5/5

Google

Great experience using Ashtons Estate Agents in Selby - would highly recommend them to anyone.

Jim · 24 February 2020

5/5

Google

Brilliant Excellent service, fab food. Book in advance!!!!!!

Louise · 30 July 2020

5/5

Google