Trusted Agent profile · Sedgefield
★★★★★
1,805 reviews across 2 platforms
3 High Street, Sedgefield, TS21 2AU
Robinsons's office in Sedgefield, at 3 High Street, is rated 4.8 out of 5 across 1,805 reviews on two platforms, including 24 Google reviews rated 4.2.
Every review we hold for the Sedgefield office, from every platform, shown as written. First names only.
5/5
TrustpilotLetting experience
We have recently let our house out through Robinsons and have had an excellent experience so far. Bethany in particular has been great, she has kept us up to date and has answered all of our questions in a timely manner. Would definitely recommend.
Thank you for dedicating your time to share your review; it holds significant value for our team. Warm regards, Keith Mason, Senior Manager.
3/5
TrustpilotSale during covid
During COVID the team have been ok. However I have had to ring for updates, ask for chases etc which would have been better if every time an update happened I was informed. I had a few no show viewings on a weekend when the branch was closed so I had to just wait. However when I did phone I was always greeted by a friendly voice. Thank you.
Hi Miss AThank you for your review and 3 stars. We always take our reviews very seriously so when we dont get 5 stars we work harder to improve our service. We take on board your comments and thank you for posting your review.Regards.Simon Wright.Director.
5/5
TrustpilotRobinsons handled our sale brilliantly…
Robinsons handled our sale brilliantly from start to finish, we cannot recommend them highly enough. Especially Joy, who in our opinion, went above and beyond.
HI. Mr and Mrs JThank you so much for your positive comments ref our Darlington Office. The team including Joy will be delighted. We are always striving to deliver a great service so to hear your experience is brilliant. Thanks again.regards.Simon Wright.Director.
1/5
TrustpilotDon’t bother with these sharks kept my…
Don’t bother with these sharks kept my bond money stating things were broken that weren’t and we’re fully working order when we left after the £45k + I’d paid in rent over the time I was there this leaves a bitter taste in my mouth
I hope you're doing well. I understand your concerns about your bond status and I'm grateful for your patience and understanding throughout this process. I want to provide you with a clear explanation regarding the status of your bond.As you may remember, your lease agreement outlined the terms and conditions for the return of the bond. These conditions typically involve ensuring the property is left clean, undamaged, and well-maintained, and that all rent and financial obligations are up to date.Following your departure, our team conducted a thorough inspection of the property to evaluate its condition. This evaluation was shared with our client. Unfortunately, they identified some issues with their property that they would like addressing, specifically concerning repairs and cleaning, before they can agree to any part of the bond being released.To ensure a fair resolution, we are currently addressing these concerns with our client. Our team will promptly handle any outstanding issues. Once the costs are accounted for, we will work towards resolving the situation for you. If a resolution cannot be reached between you and our client, we can involve the Tenancy Dispute Service for an assessment.Thank you for your cooperation and understanding in this matter. Please rest assured that we are actively working to finalise this process as quickly as possible. If you have any further questions or need additional information regarding the status of your bond, please don't hesitate to contact our office, and we'll be more than happy to assist you.Kind Regards, Keith Mason, Senior Manager
5/5
TrustpilotJust a quick thank you to Michael and…
Just a quick thank you to Michael and his team for their property expertise. If you are looking for any property advice I would definitely recommend.
Hi StephenThank you so much for your comments ref Michael and his team. I will pass on these to him and i am sure he will be delighted. RegardsSimon
5/5
TrustpilotProfessional and helpful staff
We bought our house through the Robinsons branch in Durham. Everyone we had contact with was very professional but Stacey, in particular, was very helpful in guiding us through the process. Very happy
Thank you for dedicating your time to share your review; it holds significant value for our team. Warm regards, Robinsons.
5/5
TrustpilotSedgefield
Sedgefield branch is a credit to Robinson’s.Ryan Sharon and Danny are professional keep you up to date with the sale of your property have used them a few times and would highly recommend the branch.
Thank you for dedicating your time to share your review; it holds significant value for our team. Warm regards, Robinsons.
5/5
TrustpilotRobinsons were transparent all the way…
Robinsons were transparent all the way from advising on and negotiating a fair price for the property, showing and quickly advertising the property and making a quick sale. They also have a process for advising on a solicitor for conveyancing for a fixed price which was very helpful. We knew from start to finish how much we would pay the commission was very reasonable and well worth it for the customer support given.
Hi ChrisWhat a great review!Thank you so much for your positive comments. The team at Hartlepool will be thrilled and i will pass on your good wishes to them. Thanks for posting the review and giving us 5 stars. It is much appreciated.RegardsSimon Wright.Director.
5/5
TrustpilotHassle and Stress free…
Robinsons made the experience of having to sell our sister's home simple, hassle free with low cost. I would recommend them for any situation, as this was not only a difficult and extremely sad time having lost our Sister, but we had also not had any experience in selling a home. They guided us through it with ease and stress free. Thank you
Hi KarenThank you so much for your review and 5 stars. It is much appreciated. Regards. Simon Wright. Director.
5/5
TrustpilotExcellent service
After recently buying a property via Robinsons, I found them helpful and open regarding queries and patient with the extended length of the process.While picking up the keys, the staff opened up the office out of hours and responded quickly and helpfully with an emergency request. I can certainly recommend them for their service above and beyond.
Thank you for your lovely review, its very much appreciated. Kind Regards Keith Mason, Senior Manager
5/5
TrustpilotI can't fault them
I used Robinsons to sell a family member's house who sadly died in April 2020& it has been a difficult time because of the pandemic and the fact that we live 5 hours away.I have used estate agents many times as we used to renovate property & Robinson's service has been excellent. The staff & manager were friendly and helpful so I would definitely recommend them.
Hi Mrs CThank you so much for your review and 5 stars. it is lovely to hear such a positive message. All the team at Darlington will be delighted.Regards.Simon Wright.Director.
5/5
TrustpilotBecky kept us update at every point and…
Becky kept us update at every point and passed on information to the other party's on our behalf, we would recommend Robinsons.
Hi LizThank you so much for your review and 5 stars. It is much appreciated.Regards.Simon Wright.Director.
5/5
TrustpilotOutstanding service
Outstanding service on both the sale of our home and the purchase of our forever home. I wouldn’t hesitate to recommend Robinson’s to anyone.
Hi EmmaThank you so much for your review and 5 stars. The team at Hartlepool will be delighted with your comments.Thanks again.Regards.Simon Wright.Director.
5/5
TrustpilotJoy was fantastic at keeping us up to…
Joy was fantastic at keeping us up to date. Sale was completed with no problems at all. Highly recommended
Hi Mrs AblewhiteThank you so much for your review and 5 stars. It is much appreciated.Regards.Simon Wright.Director.
5/5
TrustpilotSo helpful
Excellent staff, on the ball 100%. Thank you to Julie and the team for being amazing and always polite and professional.
Hi Mr Freed and Mrs Mellor,Thank you so much for your positive review and 5 stars ref our Spennymoor Office. It is much appreciated.Regards.Simon Wright.Director.
5/5
TrustpilotJoy kept me in the loop throughout the…
Joy kept me in the loop throughout the whole process. Really friendly and very efficient.
Hi JCThank you so much for your review and 5 stars. It is much appreciated. Joy and all the team at Darlington will be delighted with your positive comments. I shall pass on your good wishes to them alll.Thanks again.Regards.Simon Wright.Director.
5/5
TrustpilotCompany of excellence
I have recently listed my property with robinsons bishop and at the point of valuation sam was very help and professional and understanding. since I have been on the market Natalie, Allyson and Jaye have all been fantastic with the Communication and have kept me full informed all the way through, fingers crossed we get the sold soon, but 13 viewings in the first week of marketing it brilliant keep it up!
Hi SamuelThank you very much for your positive comments. The Bishop office will be thrilled.Thanks again.RegardsSimon WrightDirector.
5/5
TrustpilotRobinsons found us a lovely bungalow
Robinsons took special care of us as we were purchasing a bungalow in Darlington. We were moving 200 miles from our previous home and they were always on the end of the phone or e-mail if we needed them. Their replies were always prompt and we were never made to feel as if we were a nuisance. I would have no hesitation in recommending them to friends looking to buy.
Hi Mrs AdkinsThis is a lovely review so thank you very much for taking the time to write such positive words. We all hope you settle into your new home.The team at Darlington will be delighted with this review.Thanks again.Regards.Simon WrightDirector.
5/5
TrustpilotOur sale was dealt with professionally…
Our sale was dealt with professionally from initial valuation ( along with an excellent set of photographs ) right through to final completion/handing over our keys. We were kept informed of progress on a regular basis. We would recommend the Darlington branch to anyone selling their property. They market the property at a realistic price in order to attract a "proceedable" purchaser.They have an excellent team at the branch.
Hi Mr GeeWhat a great review!!Thank you so much for your positive comments ref our Darlington branch.The whole team will be thrilled with your review and 5 stars.Thanks again.Regards.Simon Wright.Director.
5/5
TrustpilotRobinsons
Robinsons were amazing from start to finish. Excellent communication through out, and always went the extra mile to make sure everything was on track with the purchase. The service me and my partner received, especially from Elaine, was faultless. We really couldn’t of asked for anything more. Thank you so much for all of your help, you made moving home that little bit easier!
Hi Stephanie and Adam,Thank you so much for your review and very positive comments ref our Middlesbrough Office. I shall pass on your good wishes to Elaine and all the team who will be delighted.Regards.Simon WrightDirector.
5/5
TrustpilotRobinsons have been very helpful
Robinsons have been very helpful and supportive throughout the selling process.They have dealt with any issues raised in a kind and competent manner.
Thank you for dedicating your time to share your review; it holds significant value for our team. Warm regards, Robinsons.
5/5
TrustpilotSam from Bishop Auckland was so…
Sam from Bishop Auckland was so helpfull and although we were buying he was instramental in helping us complete the purchase. Thanks again.
Mr and Mrs Turner.Thank you so much for your positive comments and 5 stars in ref to Sam at Bishop Auckland.He will be over the moon with this review!Thanks again.Regards.Simon Wright.Director.
5/5
TrustpilotThe best estate agents I’ve known.
It was fabulous to have the experience and professionalism of the Robinsons CLS team behind us in a tricky house sale. Michelle, in particular, as well as Karen and Chelsea, worked hard to keep everything on track and get the chain’s solicitors aligned. Kept us very informed - best estate agents I’ve ever used.
Thank you for your lovely review, its very much appreciated by the team. Kind Regards Keith Mason, Senior Manager
5/5
TrustpilotExcellent
Very professional and friendly team at Darlington branch. Thank you especially to Joy my sales progressor for all her hard work getting my sale through.They were always available and happy to help whenever I needed it. After experiencing how other estate agents work I would highly recommend Robinsons estate agency! I would only use them if I move in the future.
Thank you for your review, I will make sure Joy is aware of your kind words.
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