Every review we hold for the Scunthorpe office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotExcellent
Where do I start? Paul Fox Estate Agents will definitely be my first choice if I am ever move house again. I recently completed the purchase of a property they were marketing, and from start to finish, I genuinely couldn’t fault the service. Taylor led the process and was outstanding throughout friendly, professional, and incredibly responsive. She kept everything on track and played a key role in ensuring exchange and completion happened promptly. Her communication was second to none, I was kept in the loop at all times with clear, timely updates whenever there had been any developments, Taylor also did a brilliant job liaising between both parties and resolving any issues that came up her proactive approach really did make a difference. I truly appreciated the effort she put in from day one. Based on this experience, I’ve already recommended Paul Fox to others and wouldn’t hesitate to use them again. It’s one of the first things I mention when talking about moving is how good they were. Thanks again, Taylor and the team at Paul Fox
Callum · 26 June 2025
Agent replied · 23 October 2025
Thank you for your review Callum. Very nice of you to complement the service you received from us. We will ensure that Taylor hears about your feedback. Best wishes for the future.
★★★★★ 5/5
TrustpilotAfter asking Paul Fox Estate Agents to…
After asking Paul Fox Estate Agents to sell our plot of land , our contact at Paul Fox was a lady called Taylor. Paul Fox were fantastic to deal with, but as a contact Taylor was very professional, extremely pleasant & basically got the job done. Many thanks Taylor & Paul Fox. Would definitely recommend.
· 16 February 2026
Agent replied · 23 February 2026
Thank you for taking the time to leave a review of our services. We are delighted that you were so happy with your dealings with us. We will make sure that Taylor is made aware of your comments. All the best with everything for the future.
★★★★★ 5/5
Trustpilot5 Star Service
Paul Fox have been amazing with selling my mums house and I would recommend them again. Lyndsay has been friendly and efficient helping us navigate through the selling process and has gone above and beyond to help. The service they provided was excellent and I would be more than happy to use them again.
Mr&Mrs · 7 January 2026
Agent replied · 23 February 2026
Good morning, thank you for leaving us such a positive review. We are delighted that you are so pleased with the service that you have received from our Epworth office. We will make sure that Lyndsay is made aware of your comments. All the best with everything in the future.
★★★★★ 1/5
TrustpilotBooked a viewing
Booked a viewing, couldn't do the Friday which was the first day of viewings, so their next working day was Monday, which I booked. Got a call at 2pm Friday to say the property had sold ( 7 hours on the market). And they may claim its their clients wishes but I was willing to go above asking price and they've only let down me and their client by not allowing one batch of viewings.
Daniel · 12 June 2026
Agent replied · 22 September 2026
Daniel, we're sorry that you're disappointed to have missed out on this property. Several viewings have taken place this week and the vendor is happy with the offer received and the decision that they have made. It is unfortunate that you were unable to view until Monday 15th June. The timing of your availability has worked against you on this occasion. It's a shame that you felt the need to leave a 1 star review for us. If the situation with the property changes we will of course let you know. Best wishes for your future property journey.
★★★★★ 5/5
FacebookWe sold our house and bought our new home, both with Paul Fox. We highly recommend. We had excellent communication all the way. We spoke with Karen and Taylor who were very friendly and helpful every time, Richard took amazing photos and Michelle went above and beyond. Thank you to everyone at the Scunthorpe Branch.
Yvonne · 4 September 2025
Agent replied · 22 March 2026
Thank you so much for your kind words Yvonne🦊💚
★★★★★ 5/5
TrustpilotExcellent experience with Paul Fox…
Excellent experience with Paul Fox Estate Agents in Scunthorpe. Michelle has been outstanding from start to finish, clear communication, regular updates, and a professional approach throughout. They also have a great selection of properties to choose from. We’re really pleased with the service and will certainly be purchasing more through them in the future.
Isaiah · 19 August 2025
Agent replied · 23 October 2025
Thank you for leaving us such a positive review Isaiah. Delighted that you experienced a good service from us. Best wishes for the future.
★★★★★ 5/5
TrustpilotPaul Fox have been fantastic the whole…
Paul Fox have been fantastic the whole way through the purchase of our house. They are more reliable for contact and updates than the solicitors we have. Always happy to chat, always free for follow up viewings or anything you need from the property. They couldn't do enough to help. The final exchange is still yet to happen but Paul Fox have been a lifeline throughout. Thank you so much
ShaddHammer · 22 April 2026
Agent replied · 27 May 2026
Thank you for your kind words. We pride ourselves on keeping our customers 'up to date' with the progress of their purchase. We are delighted that you have bebefited from this. All the best for the future with everything.
★★★★★ 1/5
FacebookWell very disappointed with this estate agent I’ve never encountered anything like I have today and I have brought and sold a number of properties
I booked a viewing for a property today travelled over two hours to turn up to find somebody else was viewing it who said why are we here? It is their house they’ve had an offer accepted I said well we have a viewing and then another estate agent turned up called Ben. Who is very friendly with the people who said it was their house? They had their offer accepted.Last week
When I turned up the estate agent yesterday I asked if there was any offer or any interest I was told there was an offer put forward but it was not acceptable
So then I emailed my offer before even viewing the property
And the agent who was showing this round could not even get in the key safe so my partner managed to get in the house for them so we looked around and then I confirmed my offer was willing to put it forward to a side but while I was outside I heard Ben talking to the two men who said it was their house and I heard the offer was around £20,000 less than my offer but yet I am told by the agent, they have took the offer and that is it they are going to go with the lower offer
Which all seems a bit dodgy as the people who said They had their offer accepted was very friendly with Ben and was whispering In a corner thinking I could not hear
They say it’s not what you know it’s who you know It seems very underhanded
It’s also not fair to the person who has this was as it was a repossession surely they should be trying to get the best price possible for all parties involved
My offer is cash With no Surveyors report
All parties who are viewing the property should’ve been made aware and there was offers on the table and it should’ve gone to final best offers
The first estate agent who turned up at the house was very helpful And stayed with us for us to look as he known we travelled so far
I have just been on land registry And brought the title deeds To try and find the owner To make them aware that there was a higher offer And they could’ve been walking away with a bit of money for himself after the mortgage is paid off But Due to failings they are missing out
And also just been told that I broke into the property When the window was open and the estate agent was there and he said if you can get through the window, there is a key in the kitchen as they couldn’t get in the key safe
I will now Be contacting my solicitor as this is slander. I have never been accused of breaking into anywhere in my life.
Martin · 3 June 2025
★★★★★ 1/5
TrustpilotAvoid at all cost!
Had this company value my house over 12 months ago with a view to them listing it. Their valuation was the lowest out of the three we obtained and their costs the most expensive. Needless to say we didn’t use them and sold the property for £55,000.00 more than they valued it. Recently we have sold our current house and their extremely arrogant surveyor was employed by our buyers to carry out a survey and valuation. He valued our house much less than the offer we had accepted! Crazy as Paul Fox had the very same house on their books for sale 2 years ago £20,000.00 more than they valued it June 2025 and now it’s fully renovated too! I would avoid this company at all costs! They are arrogant and think they are the font of all in this area operating under a false sense of superiority. Definitely DO NOT recommend.
Webster · 19 June 2025
Agent replied · 23 October 2025
Thank you for taking the time to post a review of our service.
When considering house price valuations it is important to remember that the lowest valuation does not necessarily mean it is a 'poor' valuation. It reflects the experience of the valuer and their opinion of market values at the time.
In many cases a 'high' valuation could turn out to be poor advice. Often businesses will overvalue to 'seduce' customers to list their home based on a valuation that isn't market comparable. Whilst a high valuation can often look attractive it can lead to issues with the mortgage valuation upon acceptance of an offer.
It is also worth noting that house prices vary considerably over time and that a valuation 2 years ago is not necessarily indicative of a house's value today.
In respect of the survey carried out on your property, as you state above, we were instructed by the buyer not yourself. So, whilst you have chosen to comment on this aspect of our business you were not our customer on this part of the transaction.
Our Surveyor is a qualified member of the RICS and has many years of experience handling residential, commercial and land valuations. Their advice has been highly respected by multiple financial institutions and investors over the years.
Our business is a family firm, established in 1991, that prides itself on giving honest advice to buyers and sellers in all aspects of property transactions.
If you could share your contact details with our Marketing Manager, Malcolm Barnard via email (mbarnard@paul-fox.com) we would be more than happy to discuss this matter further with you.
Updated response:
Thank you for your most recent update. It's Malcolm replying again. I have only recently joined Paul Fox Estate Agents hence the lack, until today, of responses to other comments on this platform.
We are obviously very sorry that you have formed the view you have. Our customer service is very important to us. To put the reviews on this platform in context, we have a rating of 4.5 (out of 5) from 286 reviews on Google.
Of course you have the right to review our service, just as we have the option to respond. I remain happy to talk if you wish and have left my number on an answerphone message earlier today.
Further update:
As per your request your personal data, which was provided to us when you viewed properties through ourselves, has now been deleted from our systems.
★★★★★ 5/5
TrustpilotGood experience
I was very satisfied with Paul Fox Estate Agents when selling my property. From first visit by Ryan to do valuation, to handing my keys over to Lyndsey, I was kept informed all the way.
Paul · 15 June 2026
Agent replied · 22 September 2026
Thank you for leaving your review Paul. We are delighted that our team delivered against your expectations. All the best for the future with everything.
★★★★★ 5/5
TrustpilotWhat a great company to deal with
What a great company to deal with! I got immediate responses to emails from knowledgeable friendly staff. Everything necessary was carried out by them at my convenience and to my great satisfaction. During the relatively stressful time of selling up, it's a good feeling to know Paul Fox estate agents are there to help, guide and give support.
John · 10 December 2025
Agent replied · 24 December 2025
Thank you for your review John. We really appreciate your kind words and it's fantastic to know that you were well supported through your sale. Best wishes.
★★★★★ 1/5
TrustpilotPoor communication!!
Communication at the Paul Fox Barton branch really does need some improvement. I requested to view a property in October 2025 and initially received a response advising that they had contacted the vendor to arrange a viewing. However, I received no further update until I chased it up.
KJH · 4 March 2026
Agent replied · 21 March 2026
Thank you for sharing your thoughts about the service you received from our Barton branch.
We are disappointed that we did not meet our usual high standards on this occasion.
We take all feedback seriously and will discuss this matter with our team.
To help us investigate this further would you be happy to share the address of the property in question by either responding to this message or via email to marketing@paul-fox.com.
We appreciate your time. Best wishes.
★★★★★ 5/5
TrustpilotHighly recommended Estate Agents
We used Paul Fox for our house sale recently, they were extremely friendly and helpful throughout the process. They encouraged plenty of the right viewings on our property resulting in a very quick sale. Communication with the office was excellent and they kept us informed of any updates as they happened. We would definitely recommend Paul Fox Estate Agents.
David · 24 November 2025
Agent replied · 24 December 2025
Thank you for leaving such a fantastic review of the service you received from ourselves David. We really appreciate your feedback. All the best for the future.
★★★★★ 5/5
TrustpilotExcellent Service
Paul Fox sold a property for us. It turned out to be a very lengthy process with a fair few problems. We were kept informed every step of the way with their first-class service. Very helpful and friendly. Highly recommended, couldn't ask for more!
Mrs · 18 February 2026
Agent replied · 23 February 2026
Thank you for such a lovely review Mrs Cooper. We were delighted to help with your sale. All the best with everything for the future.
★★★★★ 5/5
FacebookWe can’t recommend Jackie Mason at Paul Fox highly enough . Buying a house is stressful particularly when you need to have builders quote for essential repairs before you complete on the purchase , but Jackie has gone above and beyond to make it possible . She responded to our requests within the day and pulled out the stops . Her friendly , efficient response not only helped drive the purchase to a quick completion- but also made us feel welcome to the area and the community. Thank you Jackie - you are a complete star and a credit to Pail Fox Estate Agents . Heather and Brent
Heather · 1 July 2021
Agent replied · 22 March 2026
Thank you Heather and Brent we ve really enjoyed working with you and I’m really looking forward to seeing your on going transformation with your property. 🥂
★★★★★ 1/5
TrustpilotThese are the epitome of why estate agents get a bad name.
Paul Fox Estate Agents have complained because i identified the bosses son who gives a rubbish service, but cries when identified. Says it all.
Grumbles · 6 July 2026
Agent replied · 22 September 2026
Thank you for sharing your thoughts about the service you received from ourselves over recent months.
We are disappointed that we did not meet our usual high standards on this occasion.
We take all feedback seriously and will discuss this matter with our team.
To help us investigate this further would you be happy to share the address of the property in question by either responding to this message or via email to marketing@paul-fox.com.
We appreciate your time. Best wishes.
★★★★★ 5/5
TrustpilotGreat house purchasing experience
The Paul Fox team were from the outset friendly and professional. They kept us informed of progress and any changes far more efficiently than any other party and always worked to keep the process as smooth as possible.
Jon · 19 March 2026
Agent replied · 21 March 2026
Thank you for your kind words about the service that you received from our team in Scunthorpe. We hope that your move has gone well and that you enjoy your time in North Lincolnshire. All the best for the future.
★★★★★ 1/5
TrustpilotThey can lie and break regulations
I have never known any company to be so underhand and unprofessional. Their marketing materials make it seem how incredibly professional they are. The sad reality, for me at least, is that they are underhand, lie, make things up and show a blatant disregard for rules and regulations. I have considered reporting them to Trading Standards but a recent personal crisis has made that impossible. To conclude, I am disgusted with their lack of care and professionalism and their outright lies. Estate agents are some of the most disliked people, and much to my disappointment, I absolutely now know why that is so. Yes, this is a dig at them but it is more that justifiable. They are really not nice people as you may or may not find out the moment you run into a problem. Having read the review of RTV_Syrieprince here on Trustpilot, I can confirm they are liars and can certainly be the opposite of understanding, considerate and ethical. No lie, they have left me traumatised and everytime I see one of their for sale signs, I cannot help but feel triggered and angry. I only wish I could have given them zero stars here! A really vile company from my experience, that I cannot ever recommend.
Henry · 4 January 2025
Agent replied · 27 May 2026
Thank you for leaving a review of Paul Fox Estate Agents.
Our business is a family firm, established in 1991, that prides itself on giving honest advice to buyers and sellers in all aspects of property transactions.
Our customer service is very important to us. We have a rating of 4.5 (out of 5) from 286 reviews on Google.
Naturally we are disappointed to read your comments. It would be appreciated if we could understand more detail about the service you received.
If you could share your contact details with our Marketing Manager, Malcolm Barnard via email (mbarnard@paul-fox.com) we would be more than happy to discuss your concerns further.
★★★★★ 5/5
FacebookWe recently sold our home with Paul Fox and couldnt recommend them highly enough. From the outset Ryan was very professional and efficent in ensuring our property was marketed correctly and quickly. Within 24 hours we had sold our home after only one viewing as the staffs knowledge with of buyers on file being very attentive. From then Michelle at the Scunthorpe office has been incredible liaising between myself and my buyer, the solicitors and ensuring everything runs effectively and communicatively. We will now be moving into our dream home! Thank you Paul, Ryan, Michelle and team :)
Helena · 31 July 2019
Agent replied · 22 March 2026
Thank you Helena for your kind comments and recommendation, we will make sure they are relayed through to Paul, Ryan and Michelle for you. Kind Regards
★★★★★ 5/5
TrustpilotThe staff at paul fox in brigg are very good
The staff at paul fox in brigg are helpful nice and polite and the whole process of buying with them was smooth and on time
Alison · 16 February 2026
Agent replied · 23 February 2026
Thank you for leaving such a great review of our team in Brigg, Alison. All the best in your new home.
★★★★★ 1/5
TrustpilotDreadful valuation service
Dreadful valuation service. Liam Fox has no grasp on current property values in the local area, and I would avoid him at all costs. He will take your valuation fee, and then provide a completely useless valuation report.
Steven · 14 October 2025
Agent replied · 23 October 2025
Thank you for taking the time to leave your review.
Based on the information that we can gather from your review we believe that the valuation you are referring to was carried out at the request of your lender (our client).
Whilst we appreciate that you may not be happy with the valuation we must stress that Liam Fox is a qualified Royal Institute of Chartered Surveyor (RICS) of 10 years standing and he has carried out a wide range of valuation work in that period.
RICS qualified surveyors work to a code of continuous professional development which enables them to remain qualified, up to date with market values and practice on behalf of major financial institutions.
We would be interested to discuss your experience in more detail. If you could email marketing@paul-fox.com it would be appreciated.
★★★★★ 5/5
FacebookPaul Fox really have be great from start to finish! Honest & Helpful the whole way through our house sale! Super at responding to queries and always willing to help. Big Thank you to Amy & Zoe at the Barton Office!! Would definitely recommend Paul Fox to anyone buying or selling their property!
Emily · 8 April 2022
Agent replied · 22 March 2026
Aww thanks Emily! Only just seen this😘
Hope you’re settling well❤️
★★★★★ 5/5
TrustpilotMichelle at Paul Fox has been…
Michelle at Paul Fox has been brilliant, from immediate viewing feedback to sale progression - keeping me updated all the way. Very happy and the sale went through in a little over 2 months!! Would highly recommend.
Simonfish · 29 September 2025
Agent replied · 23 October 2025
Thank you for leaving us such a positive review Simon. We will pass on your comments to Michelle. All the best for the future.
★★★★★ 1/5
FacebookWhen to view a house that already had a offer accepted the week before (not notified of this until I was at the property a 2 hour drive to get there )
They then couldn't open the key safe to the property and where awaiting a lock smith , at this point waiting round for over 1 hour also tried the key safe with the pin code that was given to me by the agent , so I then suggested that all the windows are sash windows and said shall I see if any are open or not secure properly as the agent informed us that there where keys in the kitchen draw joe stated yes thats fine there was a window in the dining room that opened when I pushed it up so I climated in and opened the door with the keys that where in the property the agent conducted the viewing we put a offer in 20k over the offer that had been excepted and left, to then be notified that I was being reported to the police for breaking and entering the property by the repossession company , even tho 1 i did not break anything and concent to enter was given by the agent so this is beyond a joke I am awaiting the police to contact me in relation to this i will then take this further as I have no criminal record ,and I am of outstanding character having raised 10s of thousands for charity over the years and own multiple properties outright , this is a complete and utter JOKE I will be taking this further as this is defamation of character and putting me in this position at my time of life is not on I would avoid this agent like the plague !
John · 3 June 2025
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
