Trusted Agent profile · Scunthorpe
★★★★★
740 reviews across 3 platforms
241-243 Ashby High Street, Scunthorpe, DN16 2SQ
Hunters's office in Scunthorpe, at 241-243 Ashby High Street, is rated 3.0 out of 5 across 740 reviews on three platforms, including 181 Google reviews rated 4.8.
181
Reviews on Google
This office
14
Reviews on Facebook
Business-wide
545
Reviews on Trustpilot
Business-wide
Every review we hold for the Scunthorpe office, from every platform, shown as written. First names only.
5/5
GoogleI've had a brilliant experience with hunters, especially with Will, anything I've needed he's been quick find the problem & very quick to slove the problem to keep the sale going ahead, he's been such a credit to our home search journey and I would definitely recommend him to people in the future.
We are delighted to hear about your brilliant experience with Will. Thank you for recommending our home search service.
5/5
TrustpilotThank you Jasmine
Hunters delivered an impeccable service from beginning to end. Communication was excellent, and they were always available whenever we needed them. A special thank you to Jasmine, we are incredibly grateful for everything she did.
1/5
Trustpilotlettings fees are very high
For lettings their fees are very expensive. First 3 months of my 450 rent studio flat they took and I did not get anything. When tenant leaves another month will be gone as inventory check is 180 and cleaning in 250 and this is for a studio flat. If i want to cancel the contract i have to pay 900. Stay away.
5/5
TrustpilotI have only great things to say about Hunters Middleton!
I have only great things to say about Hunters Middleton branch! From the very first phone call right up to exchanging contacts They have been beyond brilliant. I absolutely loved the pictures of my house and the write up most definitely did my house justice. My house sold within 4 days and I was over the moon with the price!Nicole was the shining star for me- she kept in daily contact and was the most reassuring and helpful person every single step of the process. She chased up people when they needed it ensuring the sale moved along at pace. Thank you so much Hunters but especially a massive thank you to Nicole- you have been amazingly!
1/5
TrustpilotDisappointed is an understatement..
To say we’re disappointed with the level of communication from the Horncastle Branch with Michael and Susan Noonan is an understatement and the level of service is a far cry from Michael's commitment to customer experience.Researching this branch shows multi-occasions that this activity has happened here.If you’re viewing a property with the intent to buy, don’t expect them to tell you if any other parties are interested. They’ll just pull it from under your feet along with any visions or excitement of a future you had in said house.Viewed a property two weeks ago, following the viewing we had a really positive conversation with Susan in the office expressing great interest, no more than a week later sold to another buyer with no communication. It would have been professional and courteous to reach out to the buyer but more so to the seller, as I’m certain they would like to have known of other interest. Susan and Michael took away any opportunity or chance to put in any offers, resulting in many wasted hours.I wouldn’t usually leave a review; but the tone in which Susan delivered the news was blunt, lacked any sort of empathy and very closed, to date I am still waiting for a reply to my email which I can only assume has been ignored.We will steer clear of this company for future sales and purchases, knowing that their priority doesn’t appear to be with either buyer or seller.Happy to receive a call or email to discuss our experience with you.
1/5
TrustpilotHunters are not interested
Hunters let the house adjacent to ours. There have been multiple pipe leaks around the bathroom causing flooding which in turn is causing damp smells on our side due to the length of time taken to address the issues. It's been repaired after four weeks now within hours water is currently coming through the ceiling next door soaking our party wall and they have told the tennant it's livable no problem.
1/5
TrustpilotFeeling sorry for vendors hoping to sell their property
Mid of August I telephoned Hunters Sunderland to view a property, giving them all requested details - a little while later they sent an email asking which property I meant (I had told them but if they wanted to clarify: why didn't they ask this when I phoned?).
5/5
GoogleFirst class service from start to finish. Hunters managed everything including viewings on my mothers property. We went to market just as lockdown came in March but as soon as trading for estate agents was allowed again Kevin and the team were very proactive in arranging viewings. Sharon kept me informed at every stage of the process to completion last week. I only wish I had used them last year when I moved home. Cannot recommend the team at Ashby, Scunthorpe highly enough
Thank you so much for your review Linda - you have been a pleasure to deal with!
5/5
GoogleHunters were used in the purchase of our property. I have nothing but praise for them in the way dealt with the purchase side. From viewing the property and getting an appointment Kevin was spot on, asking questions about what we wanted and keeping us up to date once we placed an offer. Once accepted we spoke to Sharon who was the sales progressor. Never an issue getting in touch, kept us up to date and always happy to help and gave us plenty of useful tips and advice. Overall we dealt with two members of staff who were very professional in all aspects and a credit to the company. I would not hesitate in using Hunters if Kevin and Sharon are anything to go by.PositiveResponsiveness, Professionalism
Thank you so much!
1/5
TrustpilotAwful
Awful. Incredibly disorganised. Would establish inspections and never turn up, would constantly email about overdue rent that wasn't overdue. Would pass the blame constantly. Attempted to raise my rent by a "reasonable" £200 a month six months into my tenancy which can only happen every 12 months and cannot be more than the CPI price index; they failed on both counts. Renting is honestly awful, and these clowns pray upon the anxiety of insecurity to get what they want.I have bought a house now, I wish all renters the luck to buy their own homes one day so we never have to deal with letting agents like these ever again.
1/5
TrustpilotI would completely recommend avoiding…
I would completely recommend avoiding this agency, they are slow to respond, have no information ready at hand and this has possibly been the most annoying process of purchasing a property with them. There was a lot of missing information that I was not provided and they basically only know how to respond when they need something. You will call them and they say they'll get back to you and just disappear. Avoid if possible.
1/5
TrustpilotSales progression team lied and not very professional.
We are in the process of buying a bungalow at the moment and the sales progression team told us the vendor had been to sort the electrics and service the boiler..previous tennants had apparently got in debt so electric was cut off..Hunters lied saying this would be sorted. A second viewing 2 weeks later and a wasted 120 mile journey confirmed nothing had been sorted. When we told them we were disappointed with them we were told to leave the property.
1/5
TrustpilotGutted
I was really impressed with the valuer's sales pitch and genuinely believed they would be the best firm to sell my home. The fact they had a relationship with Ryan property law also played a part, although that turned out to be a disaster, but that's a review for another day.
1/5
TrustpilotDamaged our house, and we're not even their clients!
Hunters hung a "for sale" sign on our property, which was a surprise to us, since we were neither selling nor letting the property. When asked to take it down, four visible holes have been left in the wall of our home. It has been six and a half weeks, and the holes are still there. In a couple of weeks, we're going to need to escalate this to the ombudsman.
5/5
GoogleWould highly recommend the team at Hunters. Kev and Andy went out of their way to help us. They are the most professional, friendly, and genuine, helpful estate agents we have ever dealt with. Always quick to answer the phone or call you back ,if you ask a question they get the answer for you quickly, they really do go the extra mile for you. I never normally leave reviews but they really do deserve 5 stars.
Thank you for your review Sandra - wishing you all the best in the future.
1/5
TrustpilotAgent Harj was full of fake promises
Agent Harj was full of fake promises. Although he was all smiles and seemed friendly, the minute we left after our viewing he didn’t return texts or calls and shyed away from any contact. After several calls to the agents I finally managed to find out myself that the property had been given to someone else, rather than them calling me to inform me I had to dig this information out of them which was frustrating. Avoid!
1/5
TrustpilotBad communication
I have been trying to contact them for 4 months in regards to my flat and contract but they are absolutely appalling at responses and making things clear and helpful for those they are letting to. They have sent me in so many different directions on who to contact and have stopped responding to me within one week of me first contacting them. On top of this it took them weeks to respond and report to maintenance issues, and when they did the response I got was rude and abrupt. As well as that they issues weren't resolved fully resulting in me feeling uneasy in what was meant to be my own space. Absolutely awful service and wouldn't even consider letting/renting from them again.
1/5
TrustpilotPathetic estate agency
Pathetic estate agency! The guy who is showing properties mixing up addresses and you end up viewing a different one. If you make an offer they show a very keen interest in person then no-one ever comes back to you. The property owners will never get to find out who made offers and they may just losing out on perfectly good tenants…!They do not even talk to each other within the office to relay interest.You get a bunch of promise, but that is all!Laura is useless!
5/5
Facebook5* Well what can I say. From the beginning Kevin was helpful, friendly, really approachable but professional. He went out of his way to help. They would always ring you back when they said which is very rare nowadays. As things progressed Kevin & the team were very patient but constantly on the ball pushing as much as they could. Anyone looking to sell a property or purchase from them we would definitely recommend them & use them again in the future.
Thank you so much Genna for taking the time to do this review! So pleased it all worked out for you and your family, all we wish you all the best in your beautiful new home!
5/5
TrustpilotJamie at Hunters -South West
Jamie is absolutely brilliant at his job.I could not recommend him more!I choose Jamie from a selection of other agents.He is enthusiastic, knowledgeable and very easy to communicate with.Always willing to pick up the phone and call me to update me on the sale.Jamie went above and beyond for me, I am very grateful. I would not hesitate to recommend him to anyone!Thank you Jamie
1/5
TrustpilotAppalling group of folks!
Appalling group of folks!This group has no idea what they are doing. we worked with Selina and she was absolutely clueless and brought wrong/unverified information to the table. If I were looking to rent, I would be running as far as possible from this agency or owners they work with! if there were minus points that is what I would give them for ripping a kid off!
5/5
GoogleWe had Kevin (Hunters Scunthorpe office) for several house viewings, with one being the house we bought. Kevin was very kind and patient with us. As first time buyers we were quite nervous and had lots of questions. He made us feel completely at ease. I would recommend him to anyone looking to buy. Aside from viewings Hunters reception staff have been accommodating with viewing times, and responded promptly.
5/5
GoogleI cannot rate the service and attention that I received from Hunter’s Scunthorpe more highly. From my first phone call, when I was given very helpful advice but not put under any pressure to sell through them, to the final handover of keys to the buyer the service provided by Keeley and her colleagues has been exemplary. The sale of the property was concluded in record time, with only one month from the first viewing to the date of completion. I have no hesitation in recommending them. Thank you all.
Thank you for your lovely review Judi, really appreciate it.
1/5
TrustpilotAbsolute s#*t show
Absolute s#*t show, appalling service, went to view property on rossall promenade offered to put 6 months up front (not that i needed too) then never heard anything back, worse company i have ever dealt with in property, to not even get back to you, how unprofessional, to add more insult i seen property listed on Monday night contacted them 1st thing Tuesday to be told i have to wait for others to show interest before i can view appalling service STAY WELL CLEAR if one person avoids this company my review was worse while NEVER AGAIN!!!!
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