Every review we hold for the Scotland office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleI approached Lisa from the Irvine branch when I was going through difficult and lengthly process with another broker. She took the time out of her schedule to help and advise me even when there was no reward on her end. I have health issues which can be extremly frustrating for people when they are trying to get concise information and something I regularly feel embarrassed about however Lisa was very accommodation and made me feel at ease. Looking through statements can be a invasive process and this made me nervous( although had nothing to hide) but Lisa removed the stigma and judgement and aided phenomenally with a relaxed atmosphere. She also went out her way to check up on the process and advise me further. I can not emphasise this enough that is purely down to Lisa that I am able to live in my first purchased home and in doing so has completely changed my life with the school runs , standard of living and being proud of where I stay. If anyone is on the fence I highly suggest you pick Lisa as you wont regret it ( aswell as the rest of the team). They truly have the best interest of the clients and show clear transparency between business success and personal aid. I am very grateful and wish to work with Lisa for all my new mortgage or renewals for along as she is in the sector. 5 out of 5 stars.
Stephen · 16 February 2026
Agent replied · 16 April 2026
Thank you so much for your kind words and for choosing our team to assist you through the mortgage process. We are thrilled to have been able to help you achieve your dream of homeownership and we will continue to provide personalised and transparent service for all your future mortgage needs. Kind regards, Lucy, Customer Feedback and Support Team.
★★★★★ 1/5
GoogleCant leave zero stars but have to say the staff really leave a lot to be desired quite rude and disrespectful, especially Katie.
I would not recommend them to anyone
George · 16 March 2026
Agent replied · 16 April 2026
Hello, please contact us via review@Connellsgroup.co.uk with full details so that we can look into this concern further for you. Best wishes, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleAs a first-time buyer, I was understandably nervous about the entire house-buying process, but the team at Allen and Harris, Irvine branch, made everything so much easier. From the very beginning, they were incredibly supportive, professional, and approachable.
Fiona, the mortgage advisor, was outstanding. She guided me through every step of securing the best mortgage deal, explaining everything clearly and patiently, which was invaluable for someone like me with no prior experience. She made what seemed overwhelming feel completely manageable.
Leanne and Elizabeth in sales were absolutely phenomenal, especially on exchange day when things could have gone very wrong. I spent over three hours in their office that day as issues arose, and they worked tirelessly to ensure the sale didn’t fall through. Their quick thinking, determination, and problem-solving skills were nothing short of amazing.
Despite the challenges, they kept me reassured the entire time, and we even had some great conversations and laughs during what could have been a stressful situation. Their warmth and positivity made all the difference and turned a daunting day into a memorable experience.
If you’re looking for an estate agent that genuinely cares about their clients, especially if you’re a first-time buyer like me, I wholeheartedly recommend Allen and Harris. Fiona, Leanne, and Elizabeth are a dream team, and I can’t thank them enough for their dedication and hard work. Five stars doesn’t do them justice!
Josh · 15 December 2024
Agent replied · 23 December 2024
It’s really lovely to read another 5* review and recommendation Josh. Your warm opinions are greatly appreciated. Many thanks, Lucy, Customer Relations.
★★★★★ 5/5
Googlefrom start to finish Janice and the team have been absolutely brilliant. picked up the keys to our new home yesterday and they were so pleased to see us and wished us well in our new home. my wife and i are looking forward to this new chapter in our lives and cant thank you guys enough
Craig · 16 April 2022
★★★★★ 5/5
GoogleWould like to thank Janice for all her hard work on the sale, and purchase of my new home , and also Fiona for setting up my mortgage and building insurance, I know how hard you both worked to make this happen ,Thank you 👍🏻 …
Dale · 16 April 2022
★★★★★ 5/5
GoogleWe had a very positive experience with Janice Crookston and her team who are fantastic! They are caring but professional who are always available to answer our queries - no question we asked was too silly! They really helped our daughter …
Linda · 16 April 2022
★★★★★ 5/5
GoogleProfessional from the word go. Well informed on a daily basis by email,texts and telephone calls. All staff manerable and a pleasure to deal with. Would definitely recommend and use again in a heartbeat. Could not rate any less than 5☆☆☆☆☆ as 5 star service provided. Many thanks to all girls at the Irvine office for their commitment,dedication and great service.PositiveResponsiveness, Quality, Professionalism, Value
Andy · 24 October 2021
★★★★★ 5/5
GoogleVery friendly and helpful
Bobby · 14 April 2024
Agent replied · 23 October 2024
Thank you for your brilliant 5* review. Best wishes, Lucy, Customer Relations.
★★★★★ 1/5
GoogleProperty for sale but no-one can view seller had no idea people were being refused to view until i met them as the company were pushing to sell the property to a builder they use even though it wasn't a quick sale, fixed fee but had the cheek to put a bill in for a % of the sale
Claire · 16 April 2021
★★★★★ 5/5
GoogleI have viewed several properties this week with Janice who has been absolutely brilliant. Very helpful and informative and I can't thank her enough. Also I met with Jamie today in the branch who was also really helpful and very knowledgeable and I would not hesitate to recommend to anyone. First class service.
Michael · 16 April 2022
★★★★★ 5/5
GoogleAbsolutely stellar group of people. Helpful every step of the way - as a first time buyer the process can be a confusing and overwhelming but they helped every step of the way! Thanks to all who helped me purchasing my first home!
Joshua · 16 April 2022
★★★★★ 1/5
GoogleFelt like I was being interrogated when I called up to ask about a closing date. Maybe if I was a 17 year old looking to test drive a Ferrari I could expect that level of third degree. Wouldn't use again.
Mark · 16 April 2022
★★★★★ 5/5
GoogleExtremely happy with level of service provided by Allen & Harris to date, Janice has provided a very friendly & professional service and kept me well informed with progress. I also really liked the online portal where you would get …
Kerry · 16 April 2022
★★★★★ 5/5
GoogleThe staff were absolutely wonderful through the whole process selling our home and buying our new one. Highly recommend Allen and Harris! Cost of moving was very reasonable.
Julie · 25 October 2019
★★★★★ 5/5
GoogleVery helpful, very polite, always there to answer any questions I had
Matthew · 16 April 2021
★★★★★ 5/5
GoogleRating only, no written review.
Derek · 26 July 2025
Agent replied · 12 November 2025
It’s great to know you had a fantastic experience and thank you for your feedback! If there is anything else you think we could do to make your experience (or others’) even better please do let us know.
★★★★★ 4/5
GoogleReally helpful staff. Regular email updates on properties
Brian · 25 October 2019
★★★★★ 1/5
GoogleHouses for sale Irvine or dreghorn
Isabel · 26 October 2015
★★★★★ 5/5
GoogleRating only, no written review.
George · 19 May 2024
Agent replied · 23 October 2024
Thank you for your 5* review George
★★★★★ 5/5
GoogleRating only, no written review.
Harris · 15 April 2023
★★★★★ 1/5
GoogleRating only, no written review.
Catherine · 16 April 2022
★★★★★ 5/5
GoogleRating only, no written review.
C · 16 April 2022
★★★★★ 1/5
GoogleRating only, no written review.
Denise · 15 April 2022
Agent replied · 23 October 2024
Hello, thank you for taking the time to leave a review of your experience with us. We're very sorry to see that there were issues. We take all of the feedback that we receive very seriously and will relay your views over to the branch for them to be aware of and assess in the future.
Thank you again for your feedback. Best Regards
★★★★★ 5/5
GoogleVery helpful
Linda · 15 April 2022
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
