Every review we hold for the Scarborough office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotTwice reserved plot and paid…
Twice reserved plot and paid reservation fee, but when i came back after some time, mijn plot has given to somebody els. Very unprofessional, each time is there new person, can't keep the record.
Nasir · 13 August 2020
Agent replied · 15 June 2024
Hello Nasir and thank you for your review. We're sorry to read of your concerns regarding the service you have received with your home. This isn't the type of feedback we hope to receive and we'd like to look into this matter further.So that we can do this, and also verify your review for Trustpilot, we've requested some further details and we'd appreciate if you could please provide these details as soon as possible.Thank you again for your review, and for raising your concerns with us.Lovell Homes
★★★★★ 5/5
TrustpilotThe sales negotiator was pleasant and…
The sales negotiator was pleasant and extremely thorough. The home was easily the most interesting by design and the specification included in the price was generous.
DavidJohnstone · 16 February 2022
Agent replied · 15 June 2024
Hi David, thank you for your lovely review. I will make sure to pass your kind comments onto our sales executive.Thank you again, Lovell Homes.
★★★★★ 5/5
TrustpilotExcellent professional and personal…
Excellent professional and personal experience and made the reservation process very easy.
Mr · 22 July 2023
Agent replied · 15 June 2024
Hi Mr & Mrs Hawkin, Thank you for your review! I will make sure to pass your lovely comments onto our sales executive.We look forward to welcoming you into your new home on the development. Thank you again,Lovell Homes
★★★★★ 4/5
TrustpilotKitchen
Hob position in kitchen is not ideal for customers long run use.. No choice been given to change either .Otherwise nothing to fault .
Biju · 21 May 2022
Agent replied · 15 June 2024
Thank you for your review and feedback which has been passed onto our team. The hob has been designed this way to maximise the working space in the kitchen. We look forward to welcoming you in your new home at Foxglove Meadows soon. Kind regards, Lovell Homes.
★★★★★ 5/5
TrustpilotExcellent customer service provided by…Claire
Excellent customer service provided by Claire at Tixall View. Very professional, informative and caring, making the exciting process of buying a home enjoyable and simple to complete.
Customer · 12 December 2021
Agent replied · 15 June 2024
Thank you for your lovely review on the experience you have had at our Tixall View development. We hope you will enjoy your new home. Lovell Homes.
★★★★★ 5/5
TrustpilotEverything about the company is great…
Everything about the company is great and i will definately refer many more friends and family.
Oladapo · 20 March 2023
Agent replied · 15 June 2024
Hi Oladapo, Thank you for your 5* review which I have forwarded to the team. Many Thanks Lovell Homes
★★★★★ 5/5
TrustpilotVery helpful and knowledgeable staff
Very helpful and knowledgeable staff, and areal pleasure to work with at these early stages.
Paul · 17 April 2023
Agent replied · 15 June 2024
Thank you for your 5 star review Paul. We are very pleased to hear you are happy with your journey so far and have passed your kind comments onto the sales team. We look forward to welcoming you to your new Lovell Home.
★★★★★ 5/5
TrustpilotVery nice
Very nice, friendly and polite staff,
RR · 11 December 2023
Agent replied · 15 June 2024
Thank you for your review, we will be sure to pass on your comments to the Team. Kind regardsLovell Homes
★★★★★ 5/5
TrustpilotReview
We have been well looked after from the start.Very informative regarding the processes of buying a new build.Great workmanship displayed in the show homes.
Customer · 1 May 2022
Agent replied · 15 June 2024
Thank you for your positive feedback. I will pass your comments onto the team and we look forward to welcoming you into your new home. We are delighted to hear that you are enjoying this process. Thank you for choosing a Lovell Home.Lovell Homes
★★★★★ 5/5
TrustpilotVery helpful sakes lady good feedback…
Very helpful sakes lady good feedback from existing to home is ers good extras included
Paul · 10 April 2023
Agent replied · 15 June 2024
Thank you for your lovely review of Jo at William's Park in Wymondham. We have passed your review on directly to Jo and look forward to continuing your Lovell Home journey with you.The Lovell Team
★★★★★ 4/5
TrustpilotThe sales manager is enthusiastic and…
The sales manager is enthusiastic and helpful. He provide detail information and answer all questions asked. Thanks for great effort and patient to us.
Derek · 23 April 2022
Agent replied · 15 June 2024
Thank you for your kind review, we are pleased Dom was able to help answer all your queries. We look forward to welcoming you to your new home at Hatfield Rise. Kind Regards Lovell Homes.
★★★★★ 5/5
TrustpilotFirst Time Buyer - Would Recommend!
Made my first purchase a smooth and simple experience with really friendly and helpful agents.
Ryan · 10 March 2023
Agent replied · 15 June 2024
Thank you very much for your 5 star review Ryan. We are really pleased to hear you are happy with your experience. Your review has been passed to the team and we look forward to welcoming you into your brand-new home. Kind regards, Lovell Homes
★★★★★ 5/5
TrustpilotVery friendly making the process as…
Very friendly making the process as easy as possible. Would highly recommend x
Shirley · 7 May 2023
Agent replied · 15 June 2024
Thank you very much for your 5 star review! I have passed your comments onto the team. We are pleased to hear you are happy with the process so far and we look forward to welcoming you to your brand-new Lovell home. Kind regards, Lovell Homes
★★★★★ 5/5
TrustpilotNew home
I have buy a new home, Lowell homes staff is much co-operative and helpful. We are strongly satisfied with Lowell homes. Thanks.
RANDHIR · 3 June 2022
Agent replied · 15 June 2024
We are so pleased to hear that your experience has brought value to you, Thank you for choosing Lovell Homes and thank you for your review. Team Lovell
★★★★★ 5/5
TrustpilotHardevsinh
Good service good information and good location and most important price
Hardevsinh · 23 June 2023
Agent replied · 15 June 2024
Thank you for your kind review Hardevsinh, we look forward to welcoming you to your new home shortly! Lovell Homes
★★★★★ 5/5
TrustpilotResponsive to complaints
Responsive to complaints, and get things sorted out quickly.I have been impressed.
Manji · 23 May 2023
Agent replied · 15 June 2024
Thank you Manji for leaving us a 5* review. It's lovely to hear that you are happy in your new home at William's Park in Wymondham. We have passed your comments on directly to the team in East Anglia.The Lovell Team
★★★★★ 5/5
TrustpilotJourney
The ladies were extremely helpful and very patient, a great start to my journey with Lovell
John · 15 January 2023
Agent replied · 15 June 2024
Thank you for taking the time to leave a 5 star review John. We are so pleased to hear you are enjoying your journey and we will ensure you comments are passed directly to the team. Kind regards, Lovell Homes
★★★★★ 5/5
TrustpilotCustomer care
Excellent service Had some issues but everything sorted quick to a very high standard Tom customer care brilliant worker would have him work here anytime
Robbert · 18 July 2024
★★★★★ 5/5
TrustpilotHelpful friendly and got us our perfect…
Helpful friendly and got us our perfect home
Customer · 2 September 2023
Agent replied · 15 June 2024
Hello Becky,Thank you for your lovely review, we are glad the team were able to support you through your buying process. We will ensure to pass on your comments to the team.Kindest RegardsLovell Homes
★★★★★ 5/5
Trustpilot1st experience of buying property and…
1st experience of buying property and team was brilliant and well managed too. I am happy to be part of lovell
ABC · 13 June 2022
Agent replied · 15 June 2024
We are glad you are enjoying your experience with us and thank you for your review. We have passed your positive comments onto the team and we look forward to welcoming you into your brand-new Lovell home.
★★★★★ 5/5
TrustpilotAmanda Allen
Amanda the Sales person was amazing. Nothing too much trouble explained everything perfectly.
Elaine · 23 March 2023
Agent replied · 15 June 2024
Thank you Elaine for your lovely review about Mandy at The Acorns. We've passed your review onto Mandy directly and we're look forward to continuing on your Lovell Home journey with you.The Lovell Team
★★★★★ 1/5
TrustpilotIt has taken Lovell over 13 months to…
It has taken Lovell over 13 months to reply to my review dated July 2020. Little wonder that they are rapidly losing their reputation and integrity.
Mr · 12 August 2021
Agent replied · 15 June 2024
Hi Mr Martin, Thank you for your updated review, we have only just today received the access we needed to this page and taken it on as our own business page therefore we wanted to ensure all customers reviews were responded to. We are sorry that this has not happened sooner. We take customer satisfaction seriously and it is understanding why this response would be disappointing however we have sent you a direct request for your customer details so that we can look into this matter for you. If you could please respond with your plot number and location we can raise this with the relevant team.Many thanksLovell Homes
★★★★★ 4/5
TrustpilotProfessional team
Professional team, good interrelationship with us, helpful and kind, slight issue with scheduling in short notice, lost some time in the process.I recommend kindly!
Mihai · 29 November 2021
Agent replied · 15 June 2024
Hi Mihai, Thank you for your review and we are glad to hear you have had a good experience with ourselves. We hope you enjoy your new home.Thank you again, Lovell Homes.
★★★★★ 5/5
TrustpilotThe sales team at King's Lynn have been…
The sales team at King's Lynn have been very professional and helpful explaining the product along with useful information.Well Done Hayiley
MR · 4 May 2022
Agent replied · 15 June 2024
Thank you for your positive feedback. I will pass your comments onto Hailey and we look forward to welcoming you into your new home. We are delighted to hear that you are enjoying this process. Thank you for choosing a Lovell Home.Lovell Homes
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.