Trusted Agent profile · Scarborough
★★★★★
879 reviews across 2 platforms
The Boulevard, Middle Deepdale, Scarborough, YO11 3EX
Later Living by Lovell for Age Exclusive Living's office in Scarborough, at The Boulevard, is rated 4.2 out of 5 across 879 reviews on two platforms, including 1 Google review rated 3.0.
Every review we hold for the Scarborough office, from every platform, shown as written. First names only.
5/5
TrustpilotOhhh am so pleased with Lovell homes
Ohhh am so pleased with Lovell homes. The sales executive Claire and l have forgotten the young lady name are so lovely.They listened to us so carefully and were always smiling.Keep it up ladies
Thank you for your lovely review. We are glad you have enjoyed your experience with Lovell Homes.
1/5
TrustpilotCrooks! Avoid them.
Multiple snags, poor customer service. We have mould in our bathroom that keeps coming back and they have refused to help. There must be a ventilation defect. Lots of neighbours complain of issues too. Their advice was "to leave a window open"
Hello James and thank you for your review. We're sorry to read of your concerns regarding the service you have received with your home. This isn't the type of feedback we hope to receive and we'd like to look into this matter further.So that we can do this, and also verify your review for Trustpilot, we've requested some further details and we'd appreciate if you could please provide these details as soon as possible.Thank you again for your review, and for raising your concerns with us.Lovell Homes
4/5
TrustpilotExcellent customer service
Excellent customer service, better quality build & able to view show homes for many different properties helped me decide lovell was the best option. 4 stars because there is always room for improvement & on this occasion couldn't offer me any discounts or offers on flooring & other extras which was a slight disappointment. looking forward to completion, relocation & a new lifestyle.
5/5
TrustpilotVery helpful
Simone and Sharon have been very helpful during the process of buying the property.
Thank you for taking the time to leave your review. I have passed your comments to the team and they are delighted. We wish you well in your new home. Thanks Lovell Homes
5/5
TrustpilotExcellent customer service
Hi Claire, Thank you for your 5 Star Review, we will be sure to pass on your comments to the development team. Kind Regards,Lovell Homes.
5/5
TrustpilotFirst Home Experience
Claire at Wild Walk couldn’t have been more welcoming, helpful, and reassuring for our first home buying experience. Can’t wait for the next stages! :)
Thank you for your lovely review. We are happy that you are pleased with the service you have received so far. We will pass on your comments to Claire for you.Many thanksLovell Homes
5/5
TrustpilotExcellent experience
Thank you for your 5 Star Review - we will be sure to pass your kind comment onto the Glow Garren Sales Team!We look forward to welcoming you into your new home.Thank you again,Lovell Homes.
5/5
TrustpilotExcellent customer service with Amanda…
Excellent customer service with Amanda & Jeff. Lovely people who help simplify the buying process. Swift responses when questioned.
Thank you for taking the time to write your lovely review. i have passed on to the team, and they are delighted. Lovell Homes Team
5/5
TrustpilotWe have just secured a plot and Lovell…
We have just secured a plot and Lovell have been absolutely amazing. They have been very efficient and have been helping us every step of the way.Definitely recommend Lovell homes!!
We are so pleased to hear that your experience has brought value to you, Thank you for choosing Lovell Homes and thank you for your review. Team Lovell
5/5
TrustpilotLovell have been incredible helping us…
Lovell have been incredible helping us reserve our first home. Highly recommend.
Thank you very much for your 5 star review. I have passed your comments onto the sales team and we look forward to welcoming you into your brand-new Lovell home.
5/5
TrustpilotProfessional
I thought Debbie was really professional and helpful.
5/5
TrustpilotWas great and very helpful
Thank you for taking the time to leave a 5 star review on our Drummond Park development which I have passed onto the sales team.
5/5
TrustpilotEfficient service
Fast, efficient service
Thank you very much for your 5 star review Mr Charlton. We are pleased to hear you are happy with the service provided and I have have passed your feedback onto the team.
4/5
TrustpilotReserved our home in August 2020 and…
Reserved our home in August 2020 and moved in January 2021. Sales staff very helpful and professional, always going that extra mile. After sales staff also very helpful and quick to respond.
Hello,Thank you for your review. We are pleased you have enjoyed your home buying process. We hope you will enjoy your new home.Lovell Team
1/5
TrustpilotWorst service we’ve ever received
Worst service we’ve ever received, been in for 7 months and still a long list of jobs not done. We have had over 3 occasions where jobs are booked in and nobody shows up. Emails are constantly ignored and no support. If the house was done properly in the first place we wouldn’t have such a long list to be resolved.
4/5
TrustpilotMade simple and painless
Thank you for your review, we are glad your experience was simple and have passed on your comments to our Sales Team.The Lovell Team.
1/5
TrustpilotDisappointing
Lovell homes are brilliant while purchasing, the moment you have moved in there is zero customer service. We have many major works that require sorting, this is after 9 months.
Hi Hayley, On behalf of Lovell Homes we can only apologise for the problems that you have experienced, we believe our Customer Care team is working with you to get the outstanding issues resolved. Thank you for your patience.Kind regardsLovell Homes
5/5
TrustpilotVery professional.Saleswoman answered…
Very professional.Saleswoman answered all my questions ,very friendly and accomodating .She even stayed late on a Saturday evening to sign all the documentation.Would not hesitate to recommend to anybody else.
Hi Loraine, Thank you for your review. We are pleased to hear our team have been supportive during your home buying process. We hope you will enjoy your new home.Thank you again for your review,Lovell Homes
1/5
TrustpilotShocking service, avoid
Just bought my second home off Lovell (didn't learn the first time) with my first house they installed the wrong kitchen. My second property is now facing a 5 week delay and counting, awful customer service and communication.
Hello Carl and thank you for your review. We're sorry to read of your concerns regarding the service you have received with your home. This isn't the type of feedback we hope to receive and we'd like to look into this matter further.So that we can do this, and also verify your review for Trustpilot, we've requested some further details and we'd appreciate if you could please provide these details as soon as possible.Thank you again for your review, and for raising your concerns with us.Lovell Homes
4/5
TrustpilotWell built new apartment
Well built new apartment. Their service was very efficient and prompt. But will be more pleased if the size of the apartments were bit bigger.
Thank you for your comments, we look forward to welcoming you to your new home at Hatfield Rise shortly! Lovell Homes
5/5
TrustpilotCaroline explained everything…
Caroline explained everything thoroughly and helped us to make the best decision for our new home.
Hi Cheryl, Thank you for your kind review, I will make sure to pass your comments onto Caroline. Thank you again, Lovell Homes
5/5
TrustpilotGreat Experience
Really friendly and welcoming.Super helpful and willing to answer any question. Would highly recommend!!
Thank you Lewis for your 5* review of your experience at William's Park in Wymondham. We've passed your comments directly onto Jo & Matt.The Lovell Team
5/5
TrustpilotLovell Homes
Extremely helpful and knowledgeable team regarding future purchase of property at new development.
Thank you very much for your 5 star review! Your kind comments have been passed onto the team.
5/5
TrustpilotAn excellent service from the sales…
An excellent service from the sales advisors. They were very thorough and informative and made the experience of reserving my housing plot very excitable and enjoyable.
Thank you for your review. We hope you enjoy your Lovell Home.
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