Every review we hold for the Scarborough office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotNew Home
The two lovely ladies we met were Jo and Ellie. They are both very friendly and were very welcoming and happy to show us around the show houses and able to explain everything about the property we were interested in buying.The following day we went back for another appointment were Ellie went through all the paperwork with us and answered all our questions.She also helped us choose are carpets and flooring,nothing was to much trouble for her.After a long two years of trying to sell our flat and buy a house we are really excited about moving into our lovely new home in the new year.Kind Regards Debbie and David Crisp
Debbie · 7 December 2024
Agent replied · 23 December 2024
Thank you Debbie & David for leaving a lovely 5* review of your experience with Lovell Homes at William's Park in Wymondham. It's wonderful to read your comments about our team, and we have passed them on directly to Jo & Ellie, who we know will be very happy to read them.Thank you again Debbie & David, we hope that you will be very happy in your new Lovell home!The Lovell Team.
★★★★★ 5/5
TrustpilotThank you to Andrew
We want to thank Andrew for coming to help us on Monday. He turned up with a list of issues and fixed everything he possibly could, we had an issue with some draws for months that we were basically told it would take alot of disruption fix but in no time at all he had them sorted and back into place how they should have been from the start no disruption to us at all. Andrew asked us to check his work as he went and made sure we were satisfied throughout. A friendly, reliable and conscientious workman😊
Kelsey · 5 December 2024
Agent replied · 23 December 2024
Thank you Kelsey for taking the time to leave such a lovely 5* review for the service which you have received from our customer care team in East Anglia, and the work which was carried out on your home by Andrew.We are so pleased to read all of your comments on the service which you received from our team and the quality of work carried out. We have passed your comments on directly to Andrew and to our customer care team in the region, who we know will be really happy to read them. Thank you again Kelsey, we hope that you are very happy in your new Lovell home.The Lovell Team
★★★★★ 5/5
TrustpilotBrilliant sales service at Briarswood
A few months ago while toying with the idea of putting the house on the market, we popped into the sales office at Briarswood. From the start Mandy couldn't be more helpful with our questions and letting us view all the show homes. From that moment we decided to list our house and are currently going through a purchase on the development. Throughout it all Mandy has been a pleasure to deal with and has been keeping us in the loop with the various plots we have been interested in and the list of questions we keep asking, nothing is too much trouble.
Lorraine · 23 November 2024
Agent replied · 23 December 2024
Thank you Lorraine for leaving a lovely 5* review of your experience with Lovell Homes at Briarswood in Harleston. It's wonderful to read your comments about our team, and we have passed them on directly to Mandy, who we know will be very happy to read them.Thank you again Lorraine, we hope that you will be very happy with your new Lovell home!The Lovell Team.
★★★★★ 1/5
TrustpilotAvoid. At all costs.
I have just written a 5 star review for a car dealership that I purchased a 35k car from. Sadly, purchasing a £500k property from Lovell is a completely different story. You would think purchasing a property of this specification would be luxury in today’s market. However we have experienced major health and safety issues and ongoing plumbing issues 16 month down the line. We also experienced a delay in moving in due to boundary issues that actually didn’t exist, nobody had bothered to conduct a site visit to realise the plans and boundary were actually correct. This was following mounting pressure to ensure we were in a position to buy, which we went above and beyond to ensure our homes were sold in time…only to end up in a hotel as Lovells didn’t meet their end of the deal. When I was a few weeks from giving birth. We have had water pouring through light fittings in the kitchen onto our baby’s high chair due to poorly fitted showers. Water saturating carpets and ceilings in our 11 year olds bedroom due to poorly fitted showers. Water saturating ceilings in our 11 year olds bedroom due to bricks being missing from the front of the house. Windows whistling with wind into our 11 year olds bedroom due to poorly fitted trickle vents. 7 foot wooden planks falling on the back of my partners head when he opens the garage door (luckily he is made of tough stuff - this could have been either my 1 year old or 11 year old which could have been a different story), junk that was buried underneath our garden turf popping up and slicing the bottom of my 8 year old nephew’s foot, heating that malfunctioned and went above 28 degrees when we brought our new born home, along side a huge huge list of other avoidable snags that if the property had been finished properly wouldn’t have happened. We also have a constant loud knocking sound during water running and draining. We have highlighted these issues constantly with no real resolution so we have had no choice other than to instruct NHBC for intervention. We even experienced a recent customer service phone call where an advisor was clearly having another conversation during the time and we were met with “you’re joking!” Rather than a hello. The professionalism and conduct of this company deserves a 1 star and to be honest I could write an essay here with everything our family has been through when it should have been a very pleasant experience and time of our lives. I have purchased 3 new build properties in my time so far, one of them being known as a budget builder, and not experienced anything as poor as this before. Please think twice before you purchase a Lovells property, especially if you’re spending half a million. To summarise I feel like the experience we have received, we feel like we owe them something instead of the customer is always right. Tara Pearson.
Tara · 10 April 2026
Agent replied · 30 May 2026
Hi Tara,
Thank you for taking the time to update your review and for clearly outlining the experiences your family has faced.
We are genuinely sorry for the distress and disruption this has caused. This is not the standard we expect of our homes.
As you know, we are already in direct contact with you and are actively working through the outstanding issues with the appropriate teams and with NHBC involvement to reach a proper resolution.
We appreciate your continued engagement with us and remain committed to addressing these matters and restoring your confidence.
Kind Regards
Lovell Homes
★★★★★ 5/5
TrustpilotParents relocation
My mother & father are currently purchasing a new home and relocating, and leaving a home that my father has lived in for 79 years. Mandy who we have met through the purchasing of the property has been great and very mindful of the needs of my parents and has walked them through the process all the way. last week when they visited to start the process of selecting their flooring, again, Mandy was outstanding with the help she gave them, and what was one of the nicest touches, was, when Mandy introduced them the Mark the aftercare operative, as he assisted with all the questions, and answered them, all which gave so much comfort to them, that there is some one on hand to support, as this is such a massive move.keep what you are doing.
Mr · 22 October 2024
Agent replied · 23 October 2024
Thank you Mr Boardman for leaving a lovely 5* review of your experience with Lovell Homes at Briarswood in Harleston. It's wonderful to read your comments about our team, and we have passed them on directly to Mandy, who we know will be very happy to read them.Thank you again Mr Boardman, we hope that your mother & father will be very happy with their new Lovell home!The Lovell Team.
★★★★★ 5/5
TrustpilotEasy purchase & Great communication
Great communication, easy to deal with. The sales advisor Debbie at Bowlers Green is such a credit to the company. Never pushy and so patient and professional throughout the whole process! I would recommend buying a Lovell home. Built to a good standard.
Callum · 12 December 2025
Agent replied · 24 December 2025
Thank you Callum for leaving a lovely 5* review of your experience with the team at Bowlers Green in Hopton on Sea.
It's wonderful to read your comments about our sales team, and we have passed them on directly to Debbie, who we know will be very happy to read them.
Thank you again Callum, we hope that you will be incredibly happy in your new Lovell Home!
The Lovell Team.
★★★★★ 5/5
TrustpilotSiGary Rowe, Sandcastles, scarborough nce moving into my new property on…
Since moving into my new property on sandcastles in Scarborough , I have had work carried out on my property to make my dailey liviving easier due to being in a wheelchair. From extra flagging to fake grass being laid and to a specially designed breakfast bar being built specific to my needs, all this would not have been possible without the help of Debra at Lovell later living, she has been so helpful, getting everything organised, getting the tradesmen required and basically just giving me piece of mind and stress free.All this would not have been possible without Debra's help who is always on the end of a phone or email, thank you Gary
Gary · 19 September 2024
Agent replied · 15 June 2024
Gary, thank you for this review, we are so pleased to hear that you have settled into your new home and that you feel supported by Debs. We aim to ensure that each of our customers feel comfortable and safe in their home and the fact you feel your home works specific to yours needs means we have succeeded in our mission. We hope you enjoy your lovely home and living in the Sandcastles community for many years to come and wish you the very best. Many thanks, Later Living by Lovell
★★★★★ 5/5
TrustpilotJordan is a real asset to your company
Jordan is a real asset to your company, he is a perfectionist and takes pride in what he does, which we hope will be recognised by Lovell. As for the lack of communication your end, lack of planning, poor workmanship carried out previously and the sheer amount of visits to rectify these issues and to get to this point, I can only describe as appalling. I have had to use countless days off work and stay home waiting while you either don't turn up as you've booked us in on the wrong date to what's been agreed or you call to change the appointment on the day or you just can't complete work we've agreed in the given time so you have to return yet again. There's been no consideration to us as the customer, we have had to accommodate Lovell every single time, we've not been listened to and our issues haven't been taken seriously which has caused a lot of stress during a time that should feel special and exciting. When we first moved in we were so happy with the experience and as time has gone on its become a nightmare having to deal with Lovell. We haven't been made to feel like a valued customer and no sincere apology has ever been given.This 5* review solely reflects Jordan and Sienna as I would be giving a 1* if it wasn't for Jordan fixing the issues and the way Sienna took the time and care to listen and plan for these to finally be rectified.
Annelise · 11 September 2024
Agent replied · 23 October 2024
Thank you for taking the time to leave a 5* review for the work which was carried out on your home in East Anglia, by Jordan and for the service which you have received from Sienna. Your comments have been passed on to them both, and we know they will be very happy to read them.We have also passed your comments on to our wider customer care team, and we are sorry to hear about your experience prior to Jordan attending your new home.Thank you again Annelise, we hope that you are very happy in your new Lovell Home.The Lovell Team
★★★★★ 1/5
TrustpilotDisappointing aftercare, buyers, do your homework
My experience with Lovell Homes has been extremely frustrating.
Rosie · 19 August 2026
Agent replied · 22 September 2026
Hi Rosie,
We appreciate how frustrating these issues are for you, and our teams are committed to finding a resolution with yourself. We are aware that groundworks have now been booked in for the remedial works.
Thank you again for your time and for bringing your concerns to our attention and we hope to sort this as quickly as possible.
Kind regards
Lovell Homes
★★★★★ 5/5
TrustpilotGreat customer service
I arranged to view an apartment on the London Road development in Wymondham. The sales team of which Ellie was a member of staff were very knowledgeable, approachable and friendly. Ellie didn’t rush my appointment, she talked me through all the options available and explained throughly what was included and the upgrades which also available. The apartment was better than I expected and once I’ve sold my existing property will definitely be purchasing the apartment if it’s still available. Thank you for the service.
Debra · 27 August 2024
Agent replied · 29 August 2024
Thank you Debra for leaving a lovely 5* review of your experience with Lovell Homes at William's Park in Wymondham. It's wonderful to read your comments about Ellie, and we have passed your comments directly onto her. We know she will be very happy to read them.Thank you again Debra, we hope that you will be able to purchase your new Lovell apartment soon!The Lovell Team.
★★★★★ 5/5
TrustpilotWe completed our purchase this week and…
We completed our purchase this week and Mark Suckling went above and beyond to make sure the house was to our satisfaction and helped us out massively by advising us and assisting us in making a few tweaks. The standard of workmanship is outstanding and out of all the new builds I have purchased to date which amounts to a fair few having been a portfolio landlord in the past, Lovell Homes tops the list and is first class. We are very happy customers. Thank you!
Crista · 25 August 2024
Agent replied · 29 August 2024
Thank you for taking the time to leave such a lovely 5* review for the work which was carried out on your home in East Anglia, by Mark.We are so pleased to read all of your comments on the service which you received from our team and the quality of work carried out. We have passed your comments on directly to Mark and to our customer care team in the region, who we know will be really happy to read them. Thank you again, we hope that you are very happy in your new Lovell home.The Lovell Team
★★★★★ 5/5
TrustpilotThank you Andrew, great job
Andrew came to see me today to sort out some issues and he was amazing. I am lost with stuff like this I was so grateful for his help, kindness, advice and guidance along with the great job he did today. Truly an asset to you as very hard to find people who you can trust and feel confident that that job has been done right, sadly I’ve had some bad experiences in other cases and wanted to just thank Andrew for everything he has done today as like night and day to some others.
T · 22 September 2025
★★★★★ 5/5
TrustpilotNew home!
We visited The Leeway to discuss purchasing our new home. We are quite a way off and in the early stages but we were provided with all the information we needed to make our decision. Emily was very polite and helpful in explaining the process and discussing the potential properties we could purchase and answering any questions we had. We feel so much better about our first move and we will absolutely be back next year. Thank you again!
Jade · 16 August 2024
Agent replied · 24 August 2024
Hi Jade, Thank you for your 5 star review, we are delighted to hear of your positive experience with Emily. We look forward to welcoming you back when the time is right.Kind Regards, Lovell Homes
★★★★★ 5/5
TrustpilotJacqueline Central Square
Jacqueline at Central Square was extremely friendly and explained all the key details well to put me in the best possible place to make a decision on the plot. After deciding to proceed the whole process was made simple as it could be which was welcome as a busy professional.
Robin · 30 May 2026
★★★★★ 5/5
TrustpilotExperience of buying with Lovell Homes
Lovell Homes - Park View, Holt. A good friend recently purchased a new build on this development. The excellent customer service from Bonnie, the sales executive, whose professionalism, patience, knowledge, guidance and hard work is truly appreciated. Additionally, post-sale the site manager and his team have been extremely helpful and on-hand at all times.
LInda · 17 August 2026
Agent replied · 22 September 2026
Thank you for leaving a lovely 5* review of your good friends experience with Bonnie at Park View in Holt.
It's wonderful to read your comments about our sales team, and we have passed them on directly to Bonnie, who we know will be very happy to read them.
Thank you again, we are so pleased to hear that your new friend is very happy in their new Lovell Home!
The Lovell Team.
★★★★★ 5/5
TrustpilotWild Walk Telford - faultless!
It has been a faultless experience from start to finish with Wild Walk Telford. From reserving to completing there isn’t one thing that we could complain about. We reserved in November last year and we were given constant updates from Dave our salesman. Everything was so straight forward and being first time buyers it was made so easy with mortgage and solicitors as well. We were able to access the house whenever we needed to and any changes along the way were sorted and dealt with straight away. Everything was so straight forward which made our experience less stressful and enjoyable! Alex the site manager has been fantastic in terms of sorting out any snags along the way but also when we had moved in. Dave our salesman has been faultless, everything we asked was never a problem and we couldn’t thank him enough for all he has done for us and more importantly been a big part of our journey. The house quality is fantastic, and the snags we had were minor and not that many. Wild Walk Telford is a lovely place to live, we couldn’t be happier where we are and we were extremely lucky with our plot. Wild Walk is not like any regular new build estate. You are not cramped or given a tiny garden, you have so much space around you and decent size gardens! Overall our experience has been excellent, we have been in 3 months now and snags were dealt with within a week. Customer service have been fantastic and communication has been regular. We would recommend this site or builder to anyone!
Grace · 15 July 2024
Agent replied · 24 August 2024
Hi Grace, thank you for taking the time to write such a wonderful review about the sales, site and customer service team at Wild Walk. We agree with you, we're very lucky to have such an experienced team that can support our customers at every stage of their journey. Huge congratulations also for purchasing your very first home, such an exciting time. I'll ensure those involved receive your review today. If you need us for anything in the future you know where to find us. May you have many happy memories in your new home. Many thanks, Lovell Midlands.
★★★★★ 5/5
TrustpilotWe as retired medical professionals…
We as retired medical professionals value how important it is to deal with quality and standard of customer care. We just recent have opted to buy a Lovell house in Walsall.It gives us an immense pleasure to say that the dealing of Jane Langelly was superb, very professional and full of courtesy.She most certainly is equipped with full knowledge of her job. Thank you for outstanding service and welcoming attitude .Thank you .Drs. A and S Mahmood.
Aniqa · 26 August 2024
Agent replied · 29 August 2024
Dear Drs. A and S Mahmood, Thank you for taking the time to write such a wonderful review about our team at Lockside. We are delighted to hear of the experience you have received so far and have no doubt this will continue throughout your journey with Lovell Homes. Jane is a true asset to our team, we're very fortunate to have such an experienced sales executive on this development. I'll make sure she sees your comment today also. All the best with the move. Lovell Midlands.
★★★★★ 5/5
TrustpilotIt was really quite straight forward
It was really quite straight forward. The staff in the reception showroom Linda and Karen were really nice, friendly and knowledgeable people. The manager too. When asked to extend the patio it was no bother. Happily changed the colour of the carpets and negotiation on cost was so helpful.Information going forward was provided on a memory stick in a presentation box, so clever great idea rather than bombarding you with lots of emails and paperwork.Very impressed all round. So looking forward to moving in.Would highly recommend Lovell Homes.
Annemoxon · 25 June 2024
Agent replied · 24 August 2024
Thank you, for taking the time to leave such a lovely 5* review for the service you received from Karen and Linda at Bincombe Park, Weymouth.We are so pleased to read all of your lovely comments which we have passed on directly to the team, who we know will also be really happy to read them.Thank you again Anne, we hope that you will be very happy in your new Lovell home.The Lovell Team
★★★★★ 5/5
TrustpilotJordan - A Credit To The Lovell Team
Today we had Jordan come to us at Trinity Meadows in Rackheath and i would like to start off by saying what a polite and friendly man he is. Explained everything he was going to be doing for us and asked if there was any other areas that needed attention. The work carried out by Jordan was nothing short of perfect. We're over the moon with the finish and attention to detail that Jordan has completed his work with. Would definitely request to have him back if we were to ever need any decorating completed by Lovell in the future. A true credit to the Lovell team.
Dean · 4 June 2024
Agent replied · 15 June 2024
Thank you Dean for leaving a lovely 5* review for the work which was carried out on your home at Trinity Meadows in Rackheath.It's great to read your comments on the service which you received and the quality of work carried out. We have passed your comments on directly to Jordan and to our customer care team in the region, who we know will be really happy to read them.Thank you again Dean, we hope that you are very happy in your new Lovell Home!The Lovell Team
★★★★★ 5/5
TrustpilotLaurel Gate, Whitburn
We reserved our plot at Laurel Gate in Whitburn. Vicki and Rebecca have both been fantastic in taking us through the process step by step. They have answered our questions quickly and made the process so far personal and tailored to our family. We are very excited to see the house progress with our choices. Thank you
Holly · 7 July 2026
Agent replied · 22 September 2026
Hi Holly, we're so pleased to hear about your positive experience with Rebecca & Vicki at Laurel Gate. It's wonderful to know that we could make the process personal and tailored for your family. We're excited to welcome you into your new home. Thank you, Lovell Homes.
★★★★★ 5/5
TrustpilotWe originally called into your Harlston…
We originally called into your Harlston site met Larry who informed us that your Hopton site had bungalows available. We met Debbie who showed us the 3 bungalows available. We made 2 visits and chose the show bungalow plot 200.. She was very helpful & professional.
William · 8 September 2026
Agent replied · 22 September 2026
Thank you William for leaving a lovely 5* review of your experience with Debbie at Bowlers Green in Hopton on Sea.
It's wonderful to read your comments about our sales team, and we have passed them on directly to Debbie, who we know will be very happy to read them.
Thank you again William, we hope that you are very happy in your new Lovell Home!
The Lovell Team.
★★★★★ 5/5
TrustpilotPipit Mews…
We absolutely love the Lovell Kinsted home at Pipit Mews in Southwick we have recently moved into. It is of a high quality, beautifully finished, well designed and deceptively spacious. Building homes in a small close rather than a massive development like some we have seen is a plus.
Andy · 18 August 2026
Agent replied · 22 September 2026
Hello Andy,
Thank you for your feedback!
Kinsted pride ourselves on carefully thought out designs and are glad to hear you love the layout of the homes at Pipit Mews.
We are glad your experience with Sam our customer care coordinator has been great and that you would recommend us.
We wish lots of happiness in your new home!
Thank you.
★★★★★ 5/5
TrustpilotGood job, well done! 😊
We had a visit from one of the aftercare maintenance team to address all of our outstanding snags in our new build home. From replacing broken/faulty items to repairing plaster, paintwork & mastic all were completed during one visit. Andrew Armstrong was very polite, skilled & knowledgeable about all of the snags we had, therefore was able to fix them all the same day. Absolutely brilliant, very grateful thank you!
Angela · 2 October 2024
Agent replied · 23 October 2024
Thank you for taking the time to leave such a lovely 5* review for the work which was carried out on your home in East Anglia, by Andrew.We are so pleased to read all of your comments on the service which you received from our team and the quality of work carried out. We have passed your comments on directly to Andrew and to our customer care team in the region, who we know will be really happy to read them. Thank you again, we hope that you are very happy in your new Lovell home.The Lovell Team
★★★★★ 5/5
TrustpilotJayne was brilliant and very warm and…
Jayne was brilliant and very warm and welcoming, excellent knowledge of the homes, development and site.
Laurie · 1 May 2026
Agent replied · 30 May 2026
Hi Laurie, thank you for your review. It is great to hear that you had such a positive experience, your lovely comments will be passed on to Jayne. Thank you, Lovell Homes.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
