5/5
FacebookMassive thank you to Phil, Helen and all the team at CPH! A great service provided by you all xx
Trusted Agent profile · Scarborough
CPH Property Services Scarborough reviews
★★★★★
387 reviews across 3 platforms
19 St. Thomas Street, Scarborough, YO11 1DY
CPH Property Services's office in Scarborough, at 19 St. Thomas Street, is rated 4.7 out of 5 across 387 reviews on three platforms, including 302 Google reviews rated 4.7. It won Trusted Agent in The Trusted Agent 2026 awards.
Awards
The Trusted Agent 2026 results for CPH Property Services, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Reviews
Every review we hold for the Scarborough office, from every platform, shown as written. First names only.
Facebook5/5
GoogleGreat service, great staff, very helpful and efficient, would highly recommend 😊 …
Agent replied · 28 July 2023
Hi Alister Apologies for the delay in responding to you review but just to say many thanks for taking the time to leave the review it is very much appreciated. Regards Phil and all the team at CPH
4/5
TrustpilotDirector Phil Fletcher provides positive INSPIRING leadership
Director Phil Fletcher provides positive, proactive, INSPIRING leadership! Jonny provides affable communications with private tenants. Karolyn provides extremely professional and proactive services with accounting and customer service! A true GEM! Hopefully, the honest, positive and proactive approach of Director Phil Fletcher will be learned and assimilated by staff.
5/5
GoogleAfter having my fingers burnt before when renting a property. I struck gold when I found CPH. Emma and jonny helped me every step of the way, making the process very easy and helping me feel settled in my new home.
5/5
GoogleBig thanks from JCS Tyres to Joe for all his help getting us in our commercial unit 🙏 …
Agent replied · 28 July 2023
Hi Jack Cheers for taking the time to leave a review. Pleased business is going well and should only but improve with the additional space. Regards Phil/Joe and all at CPH
5/5
GoogleFantastic agents. Got me a far higher selling price for my house by a long way. They were great at communication, helpful and were a joy to use. Would very highly recommend
Agent replied · 28 July 2023
Hi Ruth Many thanks for taking the time to leave a review, it’s much appreciated. Really pleased you chose to trust us to sell the property and really pleased and happy with how things worked out. From offer accepted to exchange in less than 2 weeks is certainly good work from my sales staff. I just wish they would all go as quickly and smoothly as this one!! Many thanks again for trusting CPH to sell your property and the review. All the best Phil Fletcher
5/5
GoogleVery helpful with everything you need to know and everything you ask, only bit that needs some work on is the getting back to you, had to insist with calls most of the times to get through, i don t know if the person answearing the phone call doesn't get the message delivered or what is happening. But overall good services
5/5
GoogleOur house sale has been handled by Dionne at CPH Property Services. We cannot speak too highly of the excellent service she provided. Very pleasant, efficient and competent, making the whole transaction uncomplicated.
Agent replied · 28 July 2023
Hi Ian Many thanks for your kind words and the review. I am well aware Dionne does really go above and beyond for our clients and It really does make all the hard work and effort worthwhile. I'm pleased we had a good result on your sale and wish you all the best in the future and in your new home, once you get in there!!! I'm sure it will be worth it in the end. Regards Phil & all the team @ CPH
5/5
GoogleVery good service. If you wish to sell a freehold flat this is the agent to use. They are upfront with any prospective purchasers regarding perceived issues with freehold flats, thus increasing the chance of the sale being successful.
5/5
GoogleGreat business, very friendly and efficient team. The Directors have day to day involvement in the business and you can tell. Number 1 in Scarborough for a reason.
Agent replied · 28 July 2023
Hi Louis Many thanks for taking the time to review our business. Much appreciated. Pleaseure doing business with you. All the best Phil Joe & All the team at CPH
5/5
GoogleHad a couple of viewings recently with Shannon, who is fantastic at what she does! Both times made me feel comfortable and is very supportive and knowledgable. A real credit to the company! Would recommend CPH to anyone!
1/5
FacebookPlease sort this out! For 2 years we have asked and asked and your now trying to double our rent, a pig shouldn’t be allowed to live in here never mind a human with more than 5 serious health conditions regarding her heart and lungs. Absolutely vile… more to follow if needed
5/5
GoogleA big thanks too Emma and Jonny for helping me find just what I wanted. 5 star service always helpful and both lovely people.
5/5
GoogleIn my recent house purchase, I found Dionne to be very helpful and professional and she always got back to me quickly
Agent replied · 28 July 2023
Hi David, Thanks you very much for taking the time to review our business and I'm pleased you were happy with the service you received, always nice to hear, particularly as it has been so busy at the moment. Wishing you all the best in your new home. Regards Phil and all the team at CPH
5/5
GoogleHave just bough a property through cph, kim has been fantastic and so helpful and communication has been fantasticPositiveResponsiveness, Quality, Professionalism
Agent replied · 28 July 2023
Hi Mark Many thanks for taking the time to leave a positive review and I'm pleased you have been happy with the service you have recieved from CPH and KIM in particular. I know there was a few issues along the way and not straightforward so I know Kim will be very happy with this. All the best in your new home. Best Wishes from Phil Kim and all the team at CPH
5/5
TrustpilotI would highly recommend CPH all the…
I would highly recommend CPH all the departments work really hard as a team, Extra thanks to the finance department for helping me with my accounts and supplying detailed information that was required by my accountant
5/5
FacebookThank you to all at CPH for dealing with the sale of our property and especially to Kim who always kept us informed of proceedings from offer to completion. She liaised between both solicitors giving them a nudge when required and we heard from her first, more often than not before our own solicitor.
5/5
FacebookI was very happy with the service provided by CPH who I recently bought a property through. They were professional throughout and kept me regularly updated on progress.
Agent replied · 29 October 2023
Thanks Richard, it's always appreciated. Wish you all the best with the property. Jamie
5/5
GoogleHelpful friendly staff, not at all pushy.
Agent replied · 28 July 2023
Hi Adam apologies for the delay in reply but many thanks for the review. All the best for Phil Joe and all the team at CPH
5/5
GoogleEmma and Jonny have made letting our property easy. They have always informed us promptly of any issues and have got them quickly sorted out when they've arisen. I wouldn't hesitate in recommending them.
5/5
GoogleEmma and Jon where more than helpful when letting my property. From the knowledge on legislation to finding the right tenants. Amazing.
5/5
GoogleWe bought a house and recently completed, wouldn’t have been possible without the help and support from Beth, thank you very much.
4/5
GoogleGood range of properties; however website is pretty poor for searches. You cannot refine by street or specific location, which would be nice.
Agent replied · 28 July 2023
Hi Glen Thanks for taking the time to review the business and I really appreciate your constructive feedback. We are actually just working on a new website as we speak we are aware it could be better and will take on board your comments. Having initially looked into this most independents don’t actually have a search by street facility it is just the nationals and corporate companies with having offices indifferent areas. I will however certainly be looking into the possibility of adding this function into the new website if is cost effective to do so. Many Thanks Phil Fletcher Residential Sales Director
5/5
FacebookFantastic service. Kept well informed and the sale has gone through so quickly. Thank you team CPH.
Agent replied · 29 October 2023
Hi Portia, cheers for taking the time to review our business and the service you have received. Pleased all went through well in the end. RegardsPhil and the team at CPH
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Questions about CPH Property Services Scarborough
Has CPH Property Services won any awards?
Yes. In The Trusted Agent 2026 awards: CPH Property Services, Scarborough won Trusted Agent.
