Trusted Agent profile · Sandwell
★★★★★
103 reviews across 1 platform
274 High Street, Smethwick, B66 3NL, Sandwell, B66 3NL
Regional Homes's office in Sandwell, at 274 High Street, is rated 3.6 out of 5 across 103 reviews on 1 platform, including 103 Google reviews rated 3.6.
Every review we hold for the Sandwell office, from every platform, shown as written. First names only.
5/5
GoogleWe have dealt with many agents over the years and regional homes have been superb from start to finish and a cut above the rest. Without them at the start of our business venture we wouldn’t be where we are now. Regards Mike and NeilPositiveProfessionalism
Thank you so much for the lovely review, we're glad you have had a positive experience with Regional Homes
1/5
GoogleBal Heer takes advantage of people who cannot speak English fluently and leaves them in financial debt. She makes changes to the contract AFTER it has been signed. Read the reviews from the employees because they know what she does. AVOID!
Sorry that you feel this way however you have never been a client of ours. We would appreciate it if you would rethink why you have posted this review when we have never met you or had any dealings with you. You have also stated that the CEO of the company has taken advantage of you when this cannot be possible if she hasn't had any personal dealings with you as you are not or never have been our client. Thank you.
1/5
GoogleThis company does not have a good customer service policy. Forgets to put you in the diary so you arrive at a property waiting for them to arrive then you chase them . You give them the benefit of the doubt and rebook same property have it confirmed.then they call sorry cant make then ??? Why are you taking viewings if you know you dont have the staff to make it. Very unprofessional . Dont waste your time and effort .
1/5
GoogleComplete waste of time absolute idiots and amatures my land lady has used this company to do work on my home they give her a very cheap quote because they use foreign labour it should have taken a week maximum this was in November there still coming to do work which is poor quality shoddy and dangerous they expect a non gas safe worker do disconnect a gas cooker to replace a worktop iv rang em and spoke to them there half asleep don't know what your saying to them there not interested I urge everyone to stay away from them they are real cowboys. It is now February and this work was startedinnovembershouldofonlytook a week maximum there still supposed to be turning up I had an incident last week with them saying to my landlord that they turned up and didn't they even claim to have asked a neighbour to prove for them that I wouldn't lose them into the property I have got to the end now these cowboys and liars ruin peoples lives I am now contacting trading standards to resolve this problem please stay clear of these so called professionals believe me you will regret having any kind of dealings with them
1/5
GoogleDisgraceful! AVOID AT ALL COSTS! me and my partner are looking for somewhere more permanent to live, we came across an add in spareroom and found an ad for rooms with £400 no deposit, no admin fees, one of the agents rang me stating they don't have any properties for £400 but they do have one for £530 going on to state that they're £400 properties included rent upfront, deposit and admin fees, this was not stated in the ad we applied for at all! upon paying £160 deposit for the £530 room i went on to read reviews about the company and did some research, i came to the conclusion that the company and people cannot be trusted, i therefore asked for my £160 deposit back, i spoke to the manager who seemed nice at first but as the conversation went on it went more and more skeptical, the manager claimed that the landlord of the property had "just so happened" to be in the office that day so took the deposit, this is when the manager went on to say, "there just so happens to be a place coming up at the end of the week, just so happens to be the same landlord and could ask to have the money transfer to that room instead" and went on to say, "we only accept deposits of £250" i found this a little odd as when i spoke to the managers colleague they said a deposit of £160 would be fine and did not at any point in any of our conversations mention about the deposit being non-refundable, so as and when i requested the money back stating my financial stress, that the deposit was supposed to be £200 but half that went missing and my partner had to source the other £60 to make £160 this is when they mentioned the deposit being non-refundable, I went on to say the £200 was the last of my money for the next 3 weeks and now i personally have to find £60 for the next 3 weeks for service charges, as well as for day to day necessitates, to where i live or i could face eviction and was faced with blatant ignorance and a disregard to my financial situation, most of the other offices of this company have "Dissolved" and now i can see why, i would ignore any 5 star ratings from anyone claiming they are "good" or "excellent service" as these are probably people paid to write reviews to counter the poor 1 star they should get! if you look at the reviews of the people that have left 5 stars you will notice a pattern as i did, DO NOT use this company or they're services, they will take your money and leave you with nothing!
1/5
GoogleCompletly unprofessional, rude aggressive and abusive. I rented from this 'estate agency' never missed a payment and was an honest tenant who kept to myself and worked. Only to be shouted at, called a liar, called rude and pathetic by the staff, which I did unprovoked. This including the manageress. They also do not pay your deposit back, or only part as it is not part of a deposit protection scheme. STAY CLEAR from this poor excuse of a company unless you like being treated worse than a dog. The rooms/homes are not fit for inhabitation either.
1/5
GoogleI liked a house Regional Homes Ltd posted on gumtree. Booked it. Paid deposit. The house was nowhere to what the pictures showed on the gumtree website. The staff was unapologetic. Unprofessional. They charge you astronomically for missed calls. Can't get my deposit back until they've collected enough interest on it. Get different stories from staff. Not reliable. Worse estate agency! Stay away! (if it were up to me, I wouldn't give any stars! However, google won't post if no stars are chosen. shame!)
1/5
GoogleFake agency, don’t back deposits, not good behaviour
Hardeep you can not expect a landlord to return a deposit if you have not taken care of their property. It is also not fair to blame the agent for this matter. I can also assure you that this agency is not fake as if that was the case we would not have been able to give you the property in the first place. You can not pick and choose when we are real and fake. In future I suggest you take care of other people's property before neglecting it and then expecting something back.
1/5
GoogleThis company does not like to pay there invoices to anyone considering to do work for them make sure you paid first or else they will come up with all the excuses not to pay you
We have never had any dealings or worked with you George i fail to understand why there would be an outstanding invoice?
1/5
GoogleStay away from this agency take your money and ignore messages dont explain nothing properly not professional at all. Not doubt I'll get a fake response to this making out like they have done nothing wrong!NegativeResponsiveness, Quality, Professionalism, Value
Sorry that you feel this way however you have never been a client of ours. We would appreciate it if you would rethink why you have posted this review when we have never met you or had any dealings with you. Thank you.
5/5
GoogleAman (apologies if I’ve spelt that wrong), Sami, Kyle and Bal are very polite and professional. I had a meeting with Bal herself and she was very understanding and polite. Definitely worth working with this company with the knowledge they have and customer service they provide.
5/5
GoogleI had such great service with this company that I had to share. Check them out!
Really happy to hear that you enjoyed your experience and very thankful for the great review.
5/5
GoogleRegional Homes is a very proffesional organisation run by Bal. She ensures clients needs are met and gives 100% with each property. I would definately reccomend them for property needs.PositiveResponsiveness, Quality, Professionalism, Value
Thank you Anil
5/5
GoogleContacted Regional Homes Ltd in regards to available properties. The call was handled in a very efficient & professional manner.
Thank you for your feedback Vincent, were very happy to hear you had a positive experience.
5/5
GoogleGreat company with polite and heflpful staff. Would definitely recommend them if you're looking for someone to manage your property or if you're looking for a place to rent.PositiveProfessionalism
Dear Ashley, Thank you for taking the time to leave us feedback, we really appreciate it. We are delighted to hear that you had an enjoyable experience and you received fantastic customer service from us. All the very best, The team at Regional Homes
5/5
GoogleDefinitely recommended if you need anything regarding real estate. These people know their stuff, they are good with communication and just simply amazing at what they do.PositiveProfessionalism
Dear Fernan, Thank you for taking the time to leave us feedback, we really appreciate it. We are delighted to hear that you had an enjoyable experience and you received fantastic customer service from us. All the very best, The team at Regional Homes
1/5
GoogleOne to avoid. Rude, obnoxious, abusive and resort to threats to get their way. Unprofessional and treat staff poorly.NegativeQuality, Professionalism
Sorry that you feel this way however you have never been a client of ours. We would appreciate it if you would rethink why you have posted this review when we have never met you or had any dealings with you. Why would you not put a complaint into the office or report to the ombudsmen if this was really true? Thank you.
4/5
GoogleFast to authorise repairs for clients and also fast to pay the contractor. Nothing bad to say about regional homes
Thank you so much for the lovely review, we're glad you have had a positive experience with Regional Homes
5/5
GoogleI've recently found a lovely property to rent with Regional Homes, I'm very pleased and happy with the excellent and professional service received! I deal with Aman who is always very helpful, polite, efficient and always … More
5/5
GoogleI currently use Regional Homes as my Managing Agent and have been using them since 2014. Impressed with the service provided and would recommend.
Thank you Yvonne!
1/5
GoogleJust called to enquire about a property in Walsall and the customer service i received was very poor.
Dear Melissa, I'm really sorry to hear that you have had a negative experience and can assure you this will be investigated further and can assure you that the staff member in question is addressed appropriately and will be made to under go further customer service training. It would be much appreciated if you could kindly forward an email regarding your experience to our head office info@regionalhomesltd.com along with the name of the advisor (if known) as this will help speed up our investigation. We take our customer service very seriously and hope that you will allow us a second chance in helping you with your property search and seeing that this is not standard practice for the company.
5/5
GoogleRegional Homes provides great service. Their staff are very efficient and responsive. Highly recommended.PositiveResponsiveness, Quality, Professionalism, Value
Dear Iris, Thank you for taking the time to leave us feedback, we really appreciate it. We are delighted to hear that you had an enjoyable experience and you received fantastic customer service from us. All the very best, The team at Regional Homes
1/5
GoogleI am not happy with the customer service they provide staff was rude I would not use there service again Service was really bad
5/5
GoogleThese guys are so helpful and work with you. Quick response at all times
Thank you Susan.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Regional Homes's Sandwell office has 103 reviews across 1 platform: 103 on Google.
Regional Homes Sandwell is rated 3.6 out of 5 across all 103 reviews, and 3.6 out of 5 on Google from 103 reviews.
Regional Homes Sandwell, 274 High Street, Smethwick, B66 3NL, Sandwell, B66 3NL.
