Connells Wednesbury reviews in Sandwell

★★★★★ 5/5

Google

I have used the Connels' mortgage advisor, Richard Purcell, to buy my first home. Richard made this very frightening first experience an easy undertaking. He was patient throughout the process as I had a gazillion of questions. He was consistently professional, polite and helpful, and responded to my queries on time (which I can't say about solicitors and other parties of the deal closure; wont name the firms). Initially I dealt with other mortgage advisors as I was shopping for the cheaper deal. In the end, I opted to pay a little more but have someone who gave me confidence and all the care and attention I needed. I plan to use Regard's services again in the future, just hope he doesn't move on without living updated contacts:). A big thank you, Richard!

Eldana · 9 January 2021

★★★★★ 1/5

Trustpilot

Can I give no stars

Can I give no stars? Appalling service from start to finish. Pulled out of a purchase mainly due to this agent. Day 1 view a property. Agent strolled up the street after our arrival, had to force door open due to post and junk mail piled up. This should have been moved prior to our arrival to give a better impression. Agent gave us wrong sale price around £20,000 than actual price. Property was also marketed incorrectly in our opinion. Garage blocked of with inner wall making it a gym, agent conveniently didn’t have the key for us to see this. Due to issues with our buyer the purchase of this property was unexpectedly delayed, whilst we were keen to keep the vendor updated, these agents were not so forthcoming with information including that they had put the house back up for sale. I only found this out when calling with information. I’m quite certain at this point he attempted to get us to increase our offer to “secure” the purchase. After reassuring them of our position we were then given an incredibly unachievable deadline . This simply led us to reevaluate our position and rather than proceed proceed with the purchase ( of which I had no confidence was now secured to us) and came to the unfortunate decision to withdraw our offer and look for another property. When searching a quite limited choice for our situation I had to discount any property’s listed with connells regardless of how much I liked them. I found these agents to be very unprofessional and on rude.

Clare · 23 December 2020

★★★★★ 5/5

Google

Thanks so much to Cally and Matt in the lettings team, they have found us a great tenant and made the whole process as smooth as possible. I would definitely recommend using this firm again and particularly these two professional individuals, I would definitely use this firm again and would encourage others to do so. Thanks.

Bekir · 25 October 2023

★★★★★ 5/5

Google

Lily did a great sense 👏 …

Sahara · 11 March 2026

★★★★★ 1/5

Trustpilot

Time wasters

In June 2020, I viewed a retirement flat in Watford..Price was agreed, memorandum of sales was issued solicitors was appointed. We even got to signing a draft contract when I was told by solicitors the flat is not for over 55s but for 60. Before putting an offer Connells had reassured me that this was for 55..Even after solicitors email, two agents of Connells Kyara and Scott emailed / phoned me and reassured me all will be fine. I wasted 3.5 months of emotional, physical ( note I am disable) and financial energy and had turned down 3 potential properties before putting in an offer. Connels supposededly appealed to the company many times not that I was privy to emails exchanged..I was constantly having to chase but was fobbed off with half cut explanations as to exactly why the E&M would not sell to me..And that too in very poor English. People over 55 are living in that block so I feel very much discriminated against. On the last day when Connells told me of final decision and that the sale will definitely not proceed, the agency didnt even offer their services by asking if they could help me look for other options or offer a refund of fees taken. I had paid £400 in vain. Again I had a chase for my refund. I was again told it would be paid after 3 days. I chased up after 5 days for me to get an email about shortage of staff. This was paid after 8 days. However I had lost money paid to Solicitors. If they are to be believed and vendor too was chasing the landlord, they have no doubt costed the vendor additional expenses. If only this small but hugely important details about age was in black and white from day one, this mess could have been avoided. All in all Connels is unreliable, time wasters, no diligence and definitely not recommended from a buyer's point of view

Rita · 29 October 2020

★★★★★ 5/5

Google

My wife and I have just bought our first home. Naturally things did go slightly wrong due to the pandemic but this was no fault of the estate agents at all. They were very helpful with any enquiries and always fast with email responses. We dealt with Richard when it came to setting up the mortgage and he was fantastic and very clear with how the whole process works. We're now in our new home and we're very happy with the service that we received. Thanks everyone

Adam · 25 October 2020

★★★★★ 5/5

Google

The whole Connells team were excellent and kept us up to date with everything regarding the purchase of our first home. I’d like to also make a special mention to Joni, who at all times was professional, and did everything she possibly could to aid in the purchase of the property. Her effort was truly inspirational, as at all times she was accommodating to our enquiries, questions and did everything that we asked. Connells really do have a brilliant employee in Joni and excellent team in their Wednesbury branch. In future, when we come to buy our second home we will defiantly be using Connells, Wednesbury. 5 stars from us!

Daniel · 25 October 2020

★★★★★ 5/5

Google

We used Connells for the first time to buy our first house and we began our mortgage process back in November. Our mortgage broker Richard was very thorough during this process and ensured that we knew exactly what everything meant. He gave us updates during the application and ensured all areas were covered. The Connells team have been outstanding throughout our lengthy process and have gone above and beyond to ensure that after the lockdown our house process was fast tracked in every way possible. Ross was a big help resolving any issues we had and was very quick to respond. Just want to say a huge Thank You to the Connells team, it's been a long 8 months but the wait has been worth it!PositiveResponsiveness, Quality, Professionalism, Value

Chelsea · 25 October 2020

★★★★★ 5/5

Google

Our experience with Connell's Wednesbury was fantastic! From start to finish we felt extremely valued customers. Our property was marketed and sold in the space of two weeks. Ross and Joni are very down to earth and know their business well. They were always quick to respond to any queries, chase up any third parties and keep us updated throughout. Their professionalism puts you at ease and we would not hesitate to recommend their services. Faultless! Phil & LaurenPositiveResponsiveness, Quality, Professionalism, Value

Phil · 25 October 2020

★★★★★ 1/5

Trustpilot

Shockingly poor experience across sales and lettings lack of care

My experience with Connells has been shockingly poor across both its sales and lettings services.

Customer · 28 August 2026

★★★★★ 5/5

Google

I can highly recommend connells wednesbury, everyone is great but in particular Jessica Evans, is nothing but helpful, she replies to all emails, she is always at the other end of the phone, and nothing is ever yo much trouble for this lady! I thank you so much and connells are lucky to have one of there team that's so passionate about their job! 5 stars from me. Thank you.PositiveResponsiveness, Quality, Professionalism, Value

Joanne · 9 February 2022

★★★★★ 5/5

Google

Lillie and Matt have been really helpful provided a quick and easy service I would definitely recommend to other people you’ve been amazing

Den · 11 October 2025

★★★★★ 1/5

Trustpilot

I would not recommend this company to…

I would not recommend this company to anyone. They took my deposit after assuring me I would get the apartment, fully knowing my situation. Once they had my money, the communication became almost impossible you can’t reach them after 12pm, and they completely stopped responding to messages and calls.

Kola · 3 December 2025

★★★★★ 5/5

Google

Very good agency especially lilly Has been very helpful.

Taz · 11 February 2026

★★★★★ 5/5

Google

Thank you Sarah Anderton! You are a star! We have applied for a mortgage with Sarah, and she has absolutely done an extraordinary work :) Best customer service and always on top of everything. We have felt very comfortable with her since day 1. She has helped us with all my questions and the complicated situation I had. Again, thank you Sarah for helping us :)

Sabir · 25 October 2022

★★★★★ 5/5

Trustpilot

Had Simon from connells

Had Simon from connells, contacted us before hand to ask if we had any concerns about the property. Then after the survey contacted us to explain what he had found and explained what we would need to do. Survey was excellent and helped us clarify certain parts of the report. Would recommend that having a survey by people like simon was the best money we have ever spent . Thanks again

Peter · 7 March 2022

★★★★★ 5/5

Google

Wonderful help from Lille answered my questions and gave me clear understanding of what I was looking for would refer anyone who trying to look for a property to call as are really helpful and fast

James · 7 May 2025

★★★★★ 1/5

Trustpilot

I wish I had read more reviews before…

I wish I had read more reviews before deciding to use Connells. The branch manager who came to value was over pushy and persuaded us to take an additional package to showcase the property. Poor quality pictures which were allegedly taken by a professional photographer. I could have done better with a mobile phone. Had to complain about the quality of the pictures and the number and one or two extra were added. Still poor quality.Description of property was initially not agreed with us. Connells wrote an initial description which we did not see. Eventually it was changed.The property has now been on the market for 10. weeks and not a single viewing. Only one call from the office during that time despite going into the office and expressing our dissatisfaction. Manager was out and has never bothered to get in touch with any suggestions on marketing. Extremely disappointing and extreme poor quality customer service.We are locked in for 6 months and already paid out money for photographs and extra marketing. A very poor company who just do not seem to care.

Neville · 9 March 2020

★★★★★ 5/5

Trustpilot

Letting experience with Nick from…

Letting experience with Nick from Connells, DorchesterJust wanted to say a very big thank you to Nick who has been great from my first telephone call to view a property, to meeting up with him to look at the property and then for helping with all the admin needed to rent a new property and meeting him again today to hand over the keys. We felt we could rely on Nick all through this process and would like to thank him for helping us to find such an awesome property.Many thanks Frank & Barbara

Barbara · 28 February 2020

★★★★★ 5/5

Trustpilot

Julie Davies - Emerson’s Green branch Bristol.

Julie Davies was our sales negotiator for our recent purchase of our first house. Timely, helpful and efficient, Julie went above and beyond to ensure clear communication was had between ourselves and the sellers. I would highly recommend her to anyone who is looking to get on the property ladder.

Aisling · 12 January 2024

★★★★★ 5/5

Trustpilot

Professional and Reliable

I wasn't really looking forward to engaging an estate agent again due to past experiences over the last 20 years!Well that trend has finished after dealing with Alun Graham at Connells Estate Estate Agents. Alun came across as agenuine non pushy agent, allowing me plenty of time to make up my own mind and decisions.What was really a breath of fresh air for me was that Alun knew quite allot about the surrounding areas, which helped immensely in finding the right property for me and my family.Alun, thanks for all your genuine help and support, and restoring my faith in Estate Agents. Hopefully your team are all mini Aluns'!!Thanks One and All!

Baz · 2 February 2020

★★★★★ 5/5

Google

Had an amazing experience with Connells Wednesbury. Jess, Joni and Ross kept us updated throughout the process of the sale right from the viewing till the completion. The entire experience was smooth. As first time buyers, we had a lot of queries but they helped answer everything. I would highly recommend Connells Wednesbury.

Sumitabh · 25 October 2023

★★★★★ 5/5

Google

Staff at wednesbury all very helpful, Jess was informative and helped us with our queries. thankyou

Lesley · 9 February 2024

★★★★★ 5/5

Trustpilot

connels peterborough

We contacted the peterborough office for a let in Bretton area of the city, our contact was charlotte, initially all went well but we hit a problem with the reference check as i am moving from north scotland to the area and did not have any proof of earning as still had to start my new job. We at this time were unable to continue without either a guarentaur or a six month deposit of rent, that left both of us feeling very stressed and deflated with our move just 5 days away. Charlotte called us the very next day to put a proposal from the landlord for less rent advance which we were able to do. I cannot stress how helpful and professional my dealings with Charlotte were. What a credit to your company.

Paul · 30 October 2019