1/5
TrustpilotExtremely difficult to contact them
Extremely difficult to contact them. They send emails from addresses that cannot be replied to yet lack the necessary information referred to in the email.
Trusted Agent profile · Sandwell
Connells Wednesbury reviews in Sandwell
★★★★★
1,985 reviews across 3 platforms
22 Springhead, Wednesbury, WS10 9AD, Sandwell, WS10 9AD
Connells's office in Sandwell, at 22 Springhead, is rated 2.4 out of 5 across 1,985 reviews on three platforms, including 361 Google reviews rated 4.4.
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Reviews
Every review we hold for the Sandwell office, from every platform, shown as written. First names only.
Trustpilot5/5
TrustpilotVery attentive and helpful
I had a very good experience with Connells. The girl that attended me, Elise, was very helpful. She gave me a lovely visit that ran smoothly. She showed me the different options I had considering my request for the property.Really good service definitely recommend
5/5
GoogleWe are first time buyers and have just completed on our purchase! The service from Connells has been brill, especially from Joni who saw our purchase through. The whole team is professional and helpful and we would definitely use them again, they are now our estate agent of choice.
1/5
GoogleI see the property with connell , passing the 6 month now tell third party 😒 …
1/5
TrustpilotI have been trying to get a valuation…
I have been trying to get a valuation on a property for 2 weeks, spoke to various different people , yet still not managed to get a survey arranged , I shall go elsewhere and not entertain this company again in the future. Shambles.
5/5
GoogleWe bought and later sold our first house with Connells. From the start they were very friendly, helpful and informative. They were quick to respond to any queries we had. Special thanks to both Joni and Ross for all your help.PositiveProfessionalism
1/5
TrustpilotThey have no idea what they are doing
They have no idea what they are doing. Sloppy and poor work
1/5
TrustpilotAwful
They strung me along, took a holding fee and then took ages to get back to me, when they finally did they made it impossible for me to rent the property. They are unprofessional and I would not recommend them at all.
5/5
GoogleThe Team at Connells have exceeded my expectations, they said they could get me a price for my property and they have STC. Definitely recommend their services. All this done in 2 weeks.
1/5
TrustpilotDespicable!!! 3 months to receive a void EWS1
Despicable!!!I had no choice but to use them for my mortgage, as this was the lenders preferred surveyor.Over 3 months I waited for and EWS1 form. Once received, it was completed incorrectly so void.If you choose to use them. You only have yourself to blame.
1/5
TrustpilotPlease ensure that you complain to the…
UPDATEI took Connells to ARLA and they admitted lack of professional standard plus more compensation.Please ensure that you complain to the Property Ombudsman if you have gone through their complaints process.Useless incompetent companies do get struck off but only if we keep raising complaints to the TPO
1/5
TrustpilotPoor! Poor! Poor!
I accepted a CASH offer over 4 months ago from a buyer (NO CHAIN) and unbelievably still haven't exchanged The communication/ lack of service from Connells and their recommended solicitor SHOOSMITHS has been shockingly poor.I wouldn't recommend either to anyone considering using their overpriced services (if you could even call them that).
1/5
TrustpilotRecent valuation was an absolute joke…
Recent valuation was an absolute joke £15k below the agreed sale. The report shows "Comparable" three properties from the magic wheel and certainly NOT comparable. Likely to collapse the entire chain and shatter our buyers dreams of a new home.!!! Thanks very Much Connells!!
5/5
GoogleVery friendly and professional agents who dealt with a valuation query at short notice. Highly recommend
1/5
TrustpilotClueless or Couldn't care less?
I phoned twice asking to arrange a viewing and was told I would get a call back. I never did. When I phoned the 3rd time I was told the property I was interested in had been sold.Atrocious customer service, steer clear of these clowns!
1/5
TrustpilotTheir Sales branch is good but lettings …
Their Sales branch is good but lettings is very poor and it would be advisable to stay clear of them if you are renting as they charge sky high fees and they will not help or care when you need your deposit returned. They work for the landlord not the tenant.
1/5
TrustpilotFirst time buyer.
First time buyer.They gave me terrible advice. Spent just under £1500 for it all to fall through and then told the money was all non-refundable.Be careful using this company.
5/5
GoogleA big thank you too all the staff at the Wednesbury office. You’ve been very helpful and professional during this stressful time. I have now moved into my first home and it’s all thanks to you all.PositiveResponsiveness, Quality, Professionalism
1/5
TrustpilotAllocated me a flat without confirming…
Allocated me a flat without confirming with me first. Didn't even know about their own break clause. Now I am -£265 as I wanted to cancel going for this flat I didn't even ask for after 2 days.
1/5
TrustpilotDO NOT USE!!
DO NOT USE. JULY 2017We paid for a Homebuyers survey it was a complete waste of money. They didn't spot any of the structural problems to the house. When we complained we were fobbed off . Wish we had just saved our money and paid for a much cheaper valuation
5/5
TrustpilotConnells helped me out with everything…
Connells helped me out with everything I needed. Every time I rang Imagen got back to me that day and really helped out. Highly recommended. Couldn’t sell my house. Then Connells took over now it’s gone. Couldn’t be happier with them all
1/5
TrustpilotFalsely advertising properties
Falsely advertising properties by leaving out key details. Drove an hour to view property to be told the building the property was in was being knocked down in 2 years or so. Completely wasted my time by not mentioning key information in the listing or on the phone.
1/5
TrustpilotEdgbaston branch is the worst ever.
Edgbaston branch is the worst ever.The worst customer service and unhonest . Time waster . I don't know where is the top managment of this company.It was the nightmare experience and unprofessional !!!!!Zero star only
1/5
TrustpilotIncredibly poor service, do not use
Incredibly poor service, shocking photos and property details. Connells ignored our requests and failed to address the errors in our listing. We complained and this was ignored, after termination of the contract for their poor service we've been harassed with daily sales calls from them! Do not use
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Tell us what you need and we'll put you in touch. Connells Wednesbury hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Sandwell.
