5/5
GoogleExcellent customer service received from Ross and the team.
Trusted Agent profile · Sandwell
Connells Wednesbury reviews in Sandwell
★★★★★
1,985 reviews across 3 platforms
22 Springhead, Wednesbury, WS10 9AD, Sandwell, WS10 9AD
Connells's office in Sandwell, at 22 Springhead, is rated 2.4 out of 5 across 1,985 reviews on three platforms, including 361 Google reviews rated 4.4.
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Reviews
Every review we hold for the Sandwell office, from every platform, shown as written. First names only.
Google1/5
TrustpilotAppalling Service
We rented a property through Connells and from start to finish the customer service provided has been absolutely appalling. This business shouldn't be allowed to run the way it is, it very much feels like they are doing fraudulent things in the background. Would not recommend them to anyone not even my worst enemy.
1/5
TrustpilotDisgusting customer service
Completely unpolite staff, they forced me to provide my personal details just to view a property and they forced me to call instead of using email although I believe we are in the XXI century. I was also ensured my email was not going to be used for marketing and guess.... next day I had tons of Colonnells emails in my inbox. Awful experience. Glad the house was awful, too as I didn't have to deal with them anymore.
5/5
GoogleDominic was lovely to us and made our renting go easy and kept me calm when I thought things were going bad very professional
5/5
GoogleSame as any other estate agents, and different locations as well.
Agent replied · 8 February 2025
Thank you for your brilliant 5* review. Best wishes, Lucy, Customer Relations.
1/5
TrustpilotI booked a viewing of a 1 bed flat in …
I booked a viewing of a 1 bed flat in Fishponds, Bristol. After receiving no confirmation I called the office on the day to confirm, they had me on the system and said they would send me he details and see me at the viewing. When no one turned up after 10 minutes I checked zoopla to find a contact phone number to see the property was listed as no longer available. Really poor customer service,waste of time.
5/5
GoogleMatt in Lettings is professional, very helpful and knowledgeable, we have used Connells for purchasing and letting and they are always top draw.
1/5
TrustpilotThe worst Agents ever!
The worst Agents ever!Try to avoid them as they are totally unprofessional and will try to charge you some ridiculous amounts of money. We decided to let our property through them going for the full management and after 3 mouths we ended up without any payment received, as they were saying the money are bouncing back! At the moment going through endless complaints procedure! What a joke this company is ! Bunch of unprofessional people! AVOID AVOID AVOID
1/5
TrustpilotIf you have common sense DO NOT USE
If you have common sense DO NOT USE! We went to view a property, the agent was rude and pre-judged our situation, which they knew nothing about. Have no customer or communication skills… Connells are completely and utterly degrading and disrespectful. How they even get custom, I do not understand! If there was a -5 I would have put that..
2/5
TrustpilotAvoid if you can
The valuer seemed to be a good person to chat but I would question his professional judgement. He undervalued ( compared to THE well respected local agents) the house without any justification. It didn't affect the end result as I was just switching the lender. Would have lost the property had I been a buyer.Yes he works for lenders for a measly fee but where was his professional judgement?
1/5
TrustpilotPoaching attempt?
Despite my being registered with another local agency Connells, Watford branch, called me out of the blue, to ask if they could send people to view my property. This despite the fact that I have no contract or other relationship with them.
1/5
TrustpilotAbsolutely terrible service, a waste of money
How am I giving them money to 'manage' a property when they do little to no work. I wish I had the confidence to charge for a service and then did absolutely nothing. Kudos
5/5
TrustpilotCONNELLS LETTING wEDNESBURY BRANCH
I HAVE JUST GONE THROUGH THE PROCESS OF RENTING A PROPERTY WITH THE TEAM AT CONNELLS WEDNESBURY BRANCH.THE SERVICE WAS EXCELLENT AS THE PROCESS WAS FULLY EXPLAINED TO ME AND THE TEAM IN PARTICULAR DANNY EVANS MADE THE PROCESS QUICK AND EASY. I REGISTERED WITH THE BRANCH ON THE 07/11/16 AND VIEWED THE PROPERTY ON THE 08/11/16 THE RENTAL PROCESS WAS COMPLETED AND I WILL BE MOVING IN ON THE 12/11/16. I WOULD RECOMMEND CONNELLS WEDNESBURY TO ANYONE.
1/5
TrustpilotUnbelievably bad experience
Unbelievably bad experience. We have been let down massively multiple times. We had major health and safety issues, unusable toilets for 2 months and we only heard promises.We had to contact Private housing at the city council to get them to do something. Unreliable would be a compliment for them. Do not use these people, seriously.I can keep going with how many problems we had but there is no point. Their ratings say it all.
1/5
Trustpilotunhappy tennant
Renting my first property with them, was told it would be finished for the day I got my keys, 5 weeks later I’m still waiting for my cupboard doors to be fired, my shower to be fixed and the nail sticking out of my banister to be removed. They’re quick enough to take the rent out of my account although they put me in arrears as they never took my account number for future payments.
5/5
GoogleHave nothing but good things to say about the team at the wednesbury branch, they kept me in the loop at all times and were very responsive whenever I had questions or needed advice in regards to me selling my property, jess in particular was a breath of fresh air and was extremely polite and professional at all times. Cheers allPositiveResponsiveness, Quality, Professionalism, Value
1/5
TrustpilotOvercharged. Watch Out!
Update: my landlord no longer uses Connells for any of his properties as they have been uselessI rented a property via the Exeter branch and was overcharged by £150 on the day I was trying to move in. The agent was rude, patronising and verging on threatening. I paid as I had no other option. When I made an official complaint I was refunded into my account with no apology. Extraordinarily expensive for very poor service.
3/5
TrustpilotBeware hidden charges
Reasonably easy ride but no real surprise as a first time buyer and a chain free seller. Very annoyed at extra charges that were on back of the very small print in the contract, which were not pointed out and we assumed that buying a fixed fee service would be exactly that!
5/5
TrustpilotReally good would happily deal again
Really good would happily deal again. Highly recommend Claire the manager. Such a smooth move. Stress free. Highly recommend. Brenda
1/5
TrustpilotJoke of a company
This company are an absolute joke...rude surveyor came and walked in with the smallest of introductions, spent 10 minutes in the house and walked out with the parting words, “the bank will be in touch”. Undervalued the property based on 2 RICS reports we paid to have over the past 18 months and now affecting our mortgage. Do not use. Apparently their valuations are “Law”. Laughable..! Can I do a minus review..?
5/5
GoogleFirst class service from Ross and his team, a stress free and smooth sale from start to finish. Would recommend Connells Wednesbury to anyone.
5/5
TrustpilotHighly recommend 😊
They where excellent especially in the times we are in right now, Ross and his team are superb ! Highly recommend 😊
5/5
TrustpilotExcellent
Everything was like we agreed from start to conclusion. Professional staff. Didn't have any problems whatsoever. Always available. Thank you for your help, especially to Nicole
1/5
TrustpilotI would not recommend Connells to anyone
The attitude of the surveyor was bordering on rude.The report contained some items that were inapplicable to this house, a badly researched, unnecessary and potentially hugely expensive recommendation regarding the roof, many items that were difficult to associate with the interior or exterior of this house and some recommendations that were simply mendacious.This company added to the stress of selling our family home of 25 years and added complication and anger to the experience.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
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Tell us what you need and we'll put you in touch. Connells Wednesbury hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Sandwell.
