Trusted Agent profile · Sandwell
★★★★★
1,984 reviews across 3 platforms
22 Springhead, Wednesbury, WS10 9AD, Sandwell, WS10 9AD
Connells's office in Sandwell, at 22 Springhead, is rated 2.4 out of 5 across 1,984 reviews on three platforms, including 361 Google reviews rated 4.4.
Tell us what you need and we'll put you in touch. Connells Wednesbury hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Sandwell.
Every review we hold for the Sandwell office, from every platform, shown as written. First names only.
1/5
TrustpilotOne mistake after the next..
Moving is a stressful enough experience without having your agent tell you at three months in that your buyer has pulled out, putting your property back on the market, re-selling it for more, then telling you it was another property nearby that the original buyer actually pulled out of. Don't even go there!
5/5
GoogleRecently sold using Connells Wednesbury. Valuation was quick and sale price/advice was spot on for the market at the time where others were inflating things. They stacked the viewings for us and we sold in 3 weeks to a good buyer. Overall, can’t complain.PositiveResponsiveness, Quality, Professionalism
5/5
GoogleWas selling and buying at the same time. The whole team at Connells, especially Joni were fantastic during the process. They were always available for advice and guidance, whether via phone or in office. Would like to thank them for the service provided.PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleThis was the second time I used Connells for a property and again it was problem for them to go above and beyond for me! Thanks to the whole team but a massive thanks to Joni and Richard who supported me the whole way through! You are amazing! Thanks
2/5
GoogleNice to your face, when you go in. BUT never call you back, never respond to messages, they literally just don't bother.
Hello Michelle, thank you for your feedback. We're sorry to hear about your experience and appreciate you bringing this to our attention. Please contact us at complianceresidential@connells.co.uk so we can address your concerns directly. Kind regards, Lucy, Customer Relations.
1/5
TrustpilotAVOID AT ALL COSTS
AVOID AT ALL COSTS - BUYER AND SELLER BEWAREThis company is focused on one thing, their commission. They do the minimum they can to maximise their commission. EVEN CONVINCING THE SELLER TO RELIST THE PROPERTY WHEN ALL PARTIES ARE READY TO EXCHANGE AND ARE ONLY AWAITING PROBATE! They only let people who are registered with their broker offer. So, two sets of £699 (!!!!! application fee when other brokers are free!!!!), use their packs (twice the price than through lawyers), and services. They are incompetent, slow and completely unresponsive.
1/5
GoogleCommunication is key when putting your property on the market, unfortunately this was lacking in my experience, I didn't have a great customer jorney, so I took my business elsewhere. *Avoid this branch*
Hello, please contact us via complianceresidential@connells.co.uk with full details so that we can look into this concern further for you. Kind regards, Lucy, Customer Relations.
2/5
TrustpilotBeware what you sign when handed the contract regarding their FEE
The only reason we chose Connells was because they said they will charge 1% fee from the selling price. I signed the contract with them for this but they took the 1% from the “supposed” selling price which was considerably higher, than the actual price we sold! It also took them almost 2 years to sell! When I asked for the refund, they just delayed the answer & didn’t reply to emails until it was too late, as completion happened.
1/5
TrustpilotCommunication
Not communicating well and not answering emails.
5/5
GoogleI thought the attention to detail i received from Ross and Nicola was excellent i couldn't have asked for anything more
5/5
TrustpilotConnells Wednesbury
That was first agency that shows their professionalism! We were looking for a flat, for the first time to rent on our own and after dealing with other agencies they were there for us straight away!! Great stuff, very helpful. So big thank you!! We're appreciate your help!! I definitely recommend :)
1/5
TrustpilotIf there less than one star definitely…
If there less than one star definitely i would put. I haven’t seen such a horrible estate agency like them. When i moved to the property their employee make me sign the contract and promised me that he was going to give the kay at the second day but he didn’t answer my calls because was Sunday and the big problem my stuff were in the street because I thought he would give the kay another surprise that the previous tent where i suppose to move was still there so I beg him to leave my stuff in the garden and i went back to my previous property and slept on the floor because I had no furniture the second day he gave me the kay I found the property full of rubbish and many problems there then they keep waiting until 3 months to fixed them. My second problem since last year i have neighbour on the top and they do business (illegal) at their property so they make a lot of noise and they don’t care I have recorded the noise and sent them to Connells they reply after 50 days and said please contact the management 😂 i am stuck at this horrible property because I am student and landlords don’t accept STUDENT I am living in a nightmare everyday because of them I hope government close their offices i am crying everyday i feel so stress
1/5
TrustpilotAvoid at all costs if you value your…
Avoid at all costs if you value your mental health!! Connells failed in their legal duty to inform us fully about our buyers position to proceed which led us to accept an offer from someone with a complicated chain, leading to stressful delays. They failed to keep us informed on progress and when contacted for an update, calls were frequently not returned. The service was so poor, our buyer regularly contacted us to find out if we knew what was happening with their chain! Despite making a formal complaint outlining their numerous failings, Connells would not accept any of their shortcomings. A disaster from beginning to end. Should anyone be unfortunate enough to use this company, the best advice is if you speak to them follow the conversation up with an email to ensure a written record of everything they say or do because their staff have difficulty in recalling anything discussed verbally.
1/5
TrustpilotThis parasitic vile company put my…
This parasitic vile company(high wycombe) put my house on the market without my knowledge or say so. I have done my research to find out on record that via Hurst, jnp and others in the vicinity have all had customers complain about the exact same thing done to them. Needless to say I'm coming to close you down. All the way to the top!.
1/5
GoogleI have been renting from Connells for over 5 years. I was proud to say I had no issues with them until the constant changes in staff at this branch within the last 3 years resulted in breaches in tenancy, GDPR, right to privacy and financial regulations. My complaints and frustrations before getting to this point despite acknowledged and apologised for have been passed over and no one has taken responsibility even with email evidence. For 3 years once things escalated I merely an acknowledgment that they were not with the organisation when these things occurred even while they continued under current staff The initial approach was due to no information being logged in the system the company was able to say they had received no details about any occurrences until the evidence trail was provided and even with that it was more or less still passed over. Due to the financial implications and stress caused, I have sort other accommodation and I have handed this over to the property ombudsman. This is the most Atrocious organisation I have to deal with in the UK. I do not recommend nor will I rent through them again. I suggest emails to communicate so there is a paper trail for renters. The process to complain is tedious to put you off from escalating things and this is why these situations continue to happen. Remember companies also have a duty of care in the services they provide
5/5
GoogleJust a pre review at the moment. Visiting Connells Wednesbury while Jess and the others help and advise me through my buying process of one of their properties. Always a happy atmosphere and lots of help given. So this is my add on. 5 stars for them again and well deserved. Jess especially has been a massive help to me. Helped me through every step of my buying the property they found me. I rang a while back to lots of Estate Agents in our desired areas. Out of all Jess never stopped coming up with options. Eventually she found the spot on location and property. Thank you so much. All of you. A lovely atmosphere when you enter the office. Connells should be proud of you. Thank you.
5/5
GoogleI’m very happy for helping me to get the house and thank you so much Ross for your hard work
5/5
GoogleGreat experience purchasing our latest property with Connells, as usual! Jess particularly is always incredibly helpful and professional. She provides excellent communication throughout and I’m confident things wouldn’t have ran so smoothly without her. Thank you
Thank you for taking the time to leave us this tremendous 5* review. Kind regards, Lucy, Customer Relations
5/5
GoogleSarah was a huge help in getting me my first mortgage as were the rest of the team going above and beyond to get to my required completion date.
1/5
TrustpilotWARNING !!!!!!!!!!!!!
When I saw all the other thousands of negative reviews about this abysmal company, I was relieved to know I was not the only one! They are beyond corrupt, an absolute joke. Unprofessional, rude, frauds and liars. I have had so many issues with them its unbelievable. They lied to Scottish Power when we moved in our rented property and we ended up having a warrant against us for S.P to remove our meter, S.P then stated they have taken the property and estate agents to court for failure to provide them with an update of tenancy and paying the arrears. When I then told S.P that we are with Connells estate agents he LAUGHED and said word for word "sorry I'm not laughing at you I promise I'm just laughing because so many tenants have named Connells, theyre known for this, If I was you I'd sue them and give them a world of sh**. This is not your debt its theirs." When I then informed Connells, there response was absolutely disgusting. I warn everyone to STAY AWAY from this agency no matter what. And so many of my colleagues, friends of friends, and neighbours have said the same - word of mouth is crucial. As are the thousands of other complaints about this AWFUL corrupt disgusting agency.
5/5
GoogleA local sales team with great knowledge in the area. Achieved a great price for my bungalow and found me a perfect house too! Very helpful through the whole selling and buying process with solicitors paperwork which made it as stress free as possible. Would highly recommend if you're thinking of selling your property you wont be in safer hands!
Thank you so much for taking the time to provide our Connells Wednesbury sales team with a 5-star review, great to hear how they helped with both your sale and purchase of your new home.
5/5
TrustpilotGreat communication, professionalism and intelligence.
Anastasija was very thorough, correct and quick to understand the requirement. Her range of options were just what I'd hoped for and even better too in that she presented an innovative shorter-term plan for me which was a better bargain longer-term. Thank you.Great communication, professionalism and intelligence. Human too!
1/5
TrustpilotI thought Initially that Connells is…
I thought Initially that Connells is right place for letting, but after letting they continously disturbed us with Sales and Letting related before 3 months of the contract, even though we say we are not available pushing us that we need to be in home as they already booked without taking prior confirmation. After contract they send us that it is worst report and saying that we damaged whole property which is already damaged in pieces that's why no one buy or let. One of the Representative said that we are staying in the property more than the occupants and said that we are like labours lot of rude talk and defaming others. Just talking in a way that they are staying in the home everyday and observing when we are in contract. I am least bother about Tenancy deposit because i can donate for this beggars.
1/5
TrustpilotWorst letting agency you can deal with…
This is one of the worst letting companies you can deal with. They are frauds, liars and unprofessional. They lied to me when renting my property, kept the money paid by the tenants for a month in their accounts to gain profit on it and kept lying to me about releasing the money. I called them several times to cancel the management and they kept lying about it and manipulating to keep taking the management fees and not to return any penny. They have no manners and respond after days and days of emailing them. No cross communication and they asking same questions.
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Tell us what you need and we'll put you in touch. Connells Wednesbury hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Sandwell.
