Connells Oldbury reviews in Sandwell

★★★★★ 1/5

Trustpilot

Trying to sell my mums house

Trying to sell my mums house , I live abroad so I have to rely on phone calls and emails (A) little or no communication so I have no idea of what’s going on (B) cut off on a phone call half way through speaking because the rep obviously didn’t think what I had to say was important (C) flim flam & nonsense every time I call(D) they say they will send a email by the end of the day … this never happens(E) agent says he will send a mail by the end of the day … then goes on vacation and I’m left hangingI shall have to see this through , I have zero choice , but I wish I’d read these reviews first.Sheisters

John · 2 July 2024

★★★★★ 1/5

Trustpilot

Crikey, what a shambles.

Crikey, what a mess. Had a rental with Connells Management, also bought a property which was under Connells Management. It is quite clear that there is not many of the personnel there that know what they're doing. They use old documentation with incorrect practice process, prices, and details on. They don't communicate with other team members, if team members go on holiday, your case is on hold. Multiple conversations where the person in question doesn't actually know the process or anything about the process. Informed a problem is solved, only for it to continue, forcing you to keep calling and dealing with them.I have never known a business so incompetent in every area where you have to deal with them.With any luck, I shall never have the pleasure again.

Super · 1 July 2024

★★★★★ 5/5

Google

Jessica and Andrew, were nothing short of amazing. They went above and beyond to help secure our families dream home. Kind, polite, respectful and understanding at every turn. They both had the patience of a saint, when dealing with a few hiccups along the way. Thank you both so much. We will definitely be recommending Connells in Oldbury to everyone.

Terri · 24 October 2023

★★★★★ 5/5

Google

Andy and Jess were brilliant😊. My second property letting with Andrew and he’s been great throughout. Under the circumstances throughout our letting, he found us a great house that we’ve now made a home. Jess is amazing, and nothing is too much to do for either of them😊. Great people, great customer service= happy tenants! …

Bethany · 24 October 2022

★★★★★ 1/5

Trustpilot

Connells not returning deposit money

As a tenant I moved out of my property on 31st May .. my landlord approved the cleanliness and tidiness of the property on 4th June, so this was all ok, and I was told my deposit money had been requested from Connells. By 13th June I still hadn't received anything so I chased Connells who told me they'd "been waiting for an email from myself" to authorise fund transfer. This was the first I'd heard about this. So I sent the email, was told the funds would be processed, but it could take 10 working days...On 25th June I still had no deposit money and no update, so I called Connells requesting information. After being hung up on, after continually persisting, I finally got through to someone who told me my deposit request HADN'T EVEN BEEN PROCESSED ... words fail me at this point. They have now told me I should have my deposit money back this week but at this point I wouldn't be surprised if I need to chase it yet again. At what point does it become criminal negligence to withold this substantial sum of money from its rightful owner?

Joseph · 25 June 2024

★★★★★ 1/5

Trustpilot

Paid a marketing fee of £238 which if I…

Paid a marketing fee of £238 which if I used their solicitors gilson gray I would get this amount back. First I was promised 28 working days from the house sale being completed 2 months went by then told 28 working days from when they send in the invoice. The account team sent an email to say this is being fast tracked and I would get it by 7pm still nothing back and getting excuses after excuses

Kyle · 15 August 2024

★★★★★ 5/5

Trustpilot

Great speedy service from Hope at Connells

Speedy response to all communication. Hope was our estate agent, she was friendly, helpful and knowledgeable. She made us feel really relaxed looking round the property, and continued to provide a speedy and informative service throughout the process of renting our new property, a pleasure to deal with.

A · 26 June 2023

★★★★★ 5/5

Google

I cannot rate the service I received highly enough. My previous experiences with letting agents haven't been good but with Andrew and Jess I was instantly at ease. All queries were answered professionally and timely and the whole process was so quick! Thank you!

Reena · 24 August 2024

★★★★★ 5/5

Google

Great move in experience from this letting agents Jessica Cole from Connells Oldbury made the whole process quick, easy and hassle free as this was my first time moving alone and had been a great help whilst I have been settling in dealing with all queries efficiently. I would strongly recommend. Great service 10/10 @connellsoldbury

Colaine · 24 October 2022

★★★★★ 5/5

Trustpilot

Oldbury Branch

Ms C Lane has been outstanding in finding suitable tenants for my property as well as being of great assistance with all the details the process involves. Whilst I work abroad, she has been efficient in communications, providing me with immediate responses and solutions to my needs, and has gone beyond what other agenicies provide for their management services.Many thanks to her and the Oldbury office who have been so understanding, thorough and helpful.

Maria · 5 December 2016

★★★★★ 1/5

Trustpilot

Absolute Scam artists

Absolute Scam artists. Ridiculous deductions from deposit (£250 for an oven that needed cleaning and a shower screen that was dirty). Neighbours said cleaners never attended, refused to provide an invoice for cleaning. Useless communication. Agent I dealt with made return of deposit as diffcult as possible (taken 2.5 months) and pulled stunts like ignoring my email for a week, emailing a reply at 5:20 on a Friday and when I responded immediately, got an "out of office for a week" auto-response. Scum.

Tom · 3 June 2024

★★★★★ 5/5

Trustpilot

The surveyor was punctual amicable and…

The surveyor was punctual amicable and friendly.

Andrew · 22 July 2026

★★★★★ 1/5

Trustpilot

Do not use or work for this company.

Honestly, the worst company you could work for or use as a client. I have not experienced everything quite like it. I had witnessed, heard and been made to tell so many lies to paying customers. Money is all they care about, not ones health. Not a good company.

C · 15 April 2023

★★★★★ 1/5

Trustpilot

We completed on our house on Friday and…

We completed on our house on Friday and We used connells as our Agent, their customer service is awful. No viewing feedback, I had to ring them each time to ask, most times just being told we can’t get hold of them. On one viewing I happened to be in the house and the agent let it slip that the week before the woman who was supposed to view our house didn’t actually view it and there was confusion and it wasn’t our house she wanted to view, instead of telling us this, they made up feedback and said one of the bedrooms was too small! They had a key for us in their office so they could let themselves in to do viewing yet one time we got called back to let them in as they didn’t know they had a key! After we had agreed an offer that was the last we pretty much heard from them. I would chase and chase on emails for updates just to get a snotty email back from Adam who’s the sales branch manager. Absolutely no communication pretty much from start to finish!

Emma · 22 May 2024

★★★★★ 1/5

Trustpilot

I wish I had read these reviews before…

I wish I had read these reviews before using Connells. Absolutely terrible. We used the mortgage advisor service for first time buyers. We could never get hold of anyone, and it would take at least a week to get a response (we were in a contract race). We decided to pull out of the race and look at other options, booked and appointment to get some help. We drove half an hour to be told: 1) I am not allowed to help you if you are someone else’s client and 2) I cancelled your appointment yesterday by which he meant he had deleted it from his own diary but not contacted me at all to tell me this is the case. Walked away very angry drove all the way back home and told them we will not be using them moving forward. Now using an independent mortgage advisor who is fantastic, and free of charge!

Jasmine · 16 May 2024

★★★★★ 5/5

Google

Connells have gone above and beyond. Was very patient when it came to the deposit as we had to go through the local council. They was on top of it everyday and kept us updated with every update they received. So glad to be in our new home starting our new chapter. Thanks to Andrew&Jess at Oldbury connells. :)PositiveResponsiveness, Professionalism

Toni · 12 December 2021

★★★★★ 5/5

Trustpilot

Great service e

I have recently moved into a rental property, moving house can be very stressful and Connells made the transition into our new property almost stress free. James kept in touch with us to keep us updated on a weekly basis so we knew what to expect and was prompt with any questions or queries we had.I will definitely be recommending Connells in the future.

Niomi · 10 March 2021

★★★★★ 1/5

Trustpilot

Zero star not available

Zero star not available. As a landlord they always blamed other people, never took accountability. Complaints process only active on socials but details on their “investigation” never posted and hidden

Eila · 20 January 2026

★★★★★ 1/5

Trustpilot

Connells warndon.

Connells warndon.Terrible. Just brought our first house and the seller used these lot. We had to chase all the time, not kept in the loop at all. I was led to believe I was in a bidding war with interested party, turns out they lied. I paid an extra 2 grand for nothing. On completion they gv my mrs a welcome pack with random stuff which several were out of date. Steer clear, bunch of muppets is putting it very lightly

Michael · 6 May 2024

★★★★★ 5/5

Trustpilot

A big thank you to Kelly for offering a…

A big thank you to Kelly for offering a very personal and extremely easy experience in renting my property. It had been so effortless which is exactly what I required and tenants were found within a week.Thank you for going over and beyond Kelly nothing was ever too much effort for you, a true credit to the company and gold star service. (Jas Dhillon Perton)

Jas · 8 December 2020

★★★★★ 1/5

Trustpilot

I had to take some time to calm down…

I had to take some time to calm down before writing this review.

Andy · 3 June 2026

★★★★★ 5/5

Google

Jessica and Andrew have taken me on a fantastic journey, from an enquiry phone call to moving in. The all process has been smooth and handled professionally, and where concerns were raised all have been dealt with to my satisfaction. Loving this place I call home thanks to Andy and Jess, brilliant service.

Bavon · 24 October 2022

★★★★★ 1/5

Trustpilot

Residential Lettings service apalling

We used Connells letting service to save us time for a considerably large fee. Not only was the tenant very disappointed with their service but Connells asked us for the names of contractors and in one case asked us to organise the service that we had paid them to provide. We never had the same person dealing with anything and even when we dismissed them we had to resort to their complaints process to partially resolve the issue. Steer well clear is my advice as you will pay for a service that you not receive. Never again.

Graham · 22 April 2024

★★★★★ 5/5

Google

Thank you to Andrew Jones at the Oldbury branch for helping me with the rental of the property for my family where every other letting agency - every one - I contacted turned me down because 'I'm a pensioner'. Andrew was super helpful, speedy and clear throughout the process.PositiveResponsiveness, Quality, Professionalism, Value

Caesar · 24 October 2022