Connells Bearwood reviews in Sandwell

★★★★★ 5/5

Google

Arun is the best agent that I have ever met, also Angela his colleague are wonderful, they attend to you at any time you call them, be it night or day. I really appreciate you guys.

Taiwo · 16 January 2024

★★★★★ 5/5

Google

Arun is the best agent that I have ever met, also Angela his colleague are wonderful, they attend to you at any time you call them, be it night or day. I really appreciate you guys.

Johnson · 14 January 2024

★★★★★ 1/5

Trustpilot

Mortgage Advice Service, Extremely Disappointedg this review out of sheer…

I am writing this review out of sheer frustration with the service I received from Connells during my recent remortgage process. This was my first ever remortgage, and from the very first call I made it clear to the advisor that I had no prior experience and needed clear guidance, step by step. He assured me he would explain everything properly but unfortunately, that never happened.

Saeed · 24 November 2025

★★★★★ 5/5

Trustpilot

Had a survey conducted from James…

Had a survey conducted from James Edmundson. I mean, what can I say... he was quick, efficient and friendly. It was immaculately clear that he knows his trade and knows full well what hes doing. Knows the area impeccably and promised a quick turnaround on delivery. Connells... youve got a keeper.

Jack · 31 March 2026

★★★★★ 5/5

Trustpilot

I used the in house mortgage advisor…

I used the in house mortgage advisor Joseph Whitmore when buying my house. Throughout the process he was professional and very knowledgeable. He dealt with issues quickly and confidently ensuring that the mortgage went through in a timely manner. Would recommend Joseph to others in the future

Darren · 19 December 2024

★★★★★ 1/5

Trustpilot

Very poor experience with Connells

Very poor experience with Connells. I was quoted a clear fee to find new tenants which was supposed to include references, Right to Rent checks and the tenancy agreement. Instead, I received a statement with lots of extra and duplicated charges.

Sanjay · 4 June 2026

★★★★★ 5/5

Trustpilot

Connells - sound, experienced, and full of vitality.

Would like to say that Connells helped me with the purchase of a leasehold property in 2019, and also for the sale of the same property in 2022. Always friendly, found the right buyer (taking their own considerations into account), and were highly responsive, informed and moved at the right times. Have no complaints, only praise. Would like to thank Emma Eldridge for her work in 2021 as she identified a sound purchaser for good reasons, and helped to make it happen for them on their timeframe, which is the most important thing of all.

Tom · 1 December 2022

★★★★★ 5/5

Google

I recently had Mya come out to my property for a sales valuation. She was really helpful and informative about the whole process. I will definitely be using Connells when I’m ready!

Noah · 23 November 2025

★★★★★ 1/5

Google

I had agreed to book a valuation of my house, the staff was unprofessional at the approach with lack of knowledge as I had serval others to give advise whom were professional and within a couple of days without making several calls and sent out property valuation by email. But these guys are a waste of time don't bother to call you back. Last time I had called them gave me valuation by mouth but was not the person whom carried out the valuation. Instead was another colleague whom did not take my details I had to remind him another unprofessional approach, stated they would get that person to email me. Instead I got a email of an appointment to see a mortgage advisor which I did not book. I had called again to cancel my appointment as I had requested a valuation of my property which they could not get right. I would never give this business a contract to carry out my work what a Micky mouse letting agent no customer experience or service. I have been genrous to give 1 star it does not even deserve a 1 star

Daljit · 12 November 2022

★★★★★ 5/5

Google

My experience with Connells Bearwood was a pleasant one. I had been looking for a place for a while as I had recently relocated to the UK and had been living at a serviced apartment/AirBnb and I was quite over it at that point. I had been struggling with dismissive agents especially when asking a lot of questions but Shaz was very friendly towards me and understood that I was new and had to understand how renting out works this side. Her communication and response time was amazing. She made getting a place so much easier for me. Thank you 😊

Ledile · 12 November 2022

★★★★★ 1/5

Trustpilot

Dysfunctional

Have been using this company for a fully managed service on our rental property. To provide a balanced review - here's the positives:They will invoice you for their costs on time. The in team branch do their best to help but are at the mercy of a dysfunctional corporate business model....now to the negatives:The remote "support centre" team are anything but supportive. There is a lack of accountability, communication and follow up. Simple tasks such as informing energy suppliers of tenancy changes take months to get resolved. Communication flows from the tenant to landlord are poor. Chasing outstanding issues such as overdue rent or maintenance tasks feels like a tick box exercise which results in further delay / lack of action. Good luck if you have a deposit dispute as they will give you zero support. Most frustrating of all is the fact that I have escalated these issues on multiple occasions to give the company a chance to resolve and yet I find myself in the same place.My simple advice is please do your research and consider very carefully before using this outfit for a tenancy service.

Mr · 27 October 2022

★★★★★ 1/5

Trustpilot

Connells is a terrible agency that you should not work with

Connells is a terrible agency that only cares about you until the contract is signed. After being exemplary tenants for over 2 years, we have received zero support or flexibility. Despite the standard practice in the UK, they refused any 'rolling contract' options, forcing us into rigid fixed terms.

GK · 25 March 2026

★★★★★ 1/5

Google

I am not the one to leave bad reviews normally, but this place is asking for it. This agency is currently holding on to my deposit money from a previous tenancy for no reason. House left clean, rent paid always in time or in advance, landlord agreed to repayment of the deposit and e-mailed them about it. They are not replying to the listed e-mails. I have managed to get in contact with a nice employee from lettings, but they have no idea what is going on, apparently there is a `Deposits Department` somewhere who does not agree to release my money because of various inexistent reasons that nobody knows. They even said I was behind with my rent payments, which is untrue (otherwise I wouldn't be coming here to moan about it, would I?) Most likely they are making money from savings accounts and are using these dirty tactics to keep the money as long as possible and receive interest on it - I will make sure to expose them if this is the case. LATER EDIT: As you can see, Connells replied below. - I did email them, no reply, of course. They replied to this review just for show! My deposit has not been returned still and no explanation provided! LATER EDIT 2: 4th of January - money has still not been returned, although at some point in December they said they did send it. Court claim incoming!

George · 16 January 2024

★★★★★ 5/5

Google

After viewing countless properties and feeling overwhelmed and stressed with the many fly by night agencies out there, I recently purchased a property through Connells in Bearwood and I couldn't be happier! The whole team at this branch are an absolute delight to deal with, I had the pleasure of dealing with Chelsea who is an absolute superstar, she was super helpful throughout the entire process, from finding the perfect place for me to helping and assisting me to completion. Her knowledge and expertise made the whole experience smooth and stress-free. I highly recommend this branch to anyone looking to buy a property. Thanks again for helping me find my dream home!

Sohail · 16 January 2024

★★★★★ 5/5

Google

Fantastic support from katrina with help with moving into my rented property, katrina was very helpful in every way possible for me. Thankyou katrina for all your support really appreciated xx

Katie · 23 November 2025

★★★★★ 2/5

Trustpilot

Bad property management

I signed a change of management contract for a property already rented. Rent for the month had not been paid. Contract was signed around the 10th, and at the end of the month the arreas rent had not been pursued. I lost money on mortgage interest.

Maddy · 28 November 2024

★★★★★ 1/5

Trustpilot

Needlessly Aggressive & Disgusting Breach of Data Protection Regulations

Recently sold a home with Connells - Fairford Leys. We'd used Connells before and wanted a specific agent in their town centre branch who we knew personally and had used before, but after enquiring were diverted to a marginally closer branch. That seemed a bit 'nit-picky', but whatever. Fast forward almost a year and we finally made it to completion, after a very drawn out and stressful process with lots of hiccups. In the sales-driven world of estate agents, we sensed that the long saga of our move frustrated them, but we weren't going to settle for a house with subsidence! We were encouraged to use their "Connells Home Conveyancing" service, which we took them up on because it meant a small refund of some fees later on and our buyer was already using the local solicitor we'd wanted. Big mistake! We also utilised their mortgage broker, who was very accommodating and competent, but for some strange reason saw fit disclose our private information to members of the public!? The outcome of which was that my wife ended up having to employ a solicitor to fight off her employer, who had found out we were moving as a result of this data breach and was pressuring her to quit (which would have ironically put the mortgage application in jeopardy). We still haven't decided where we're going to take it after the other thing that recently happened with Connells.The reason choosing Connells Home Conveyancing was a big mistake was because at completion they did two things wrong: 1. They overpaid stamp duty on our purchase to the tune of £2500 & 2. They also made accounting errors on the completion statement that resulted in Connells Estate Agent not being paid their sale fee in full. The stamp duty was paid at the old rate rather than the newly-announced one. But whilst this announcement came early on completion day, we didn't complete until the end of the day and so were eligible. This was widely available information in the public domain and I tried to call and email Connells Home Conveyancing to ensure we paid the correct sum, but they couldn't be bothered to look at it. Instead, they left me to chase HMRC for a refund via post (yes, that's their process) which could take weeks! I went in to Connells Estate Agent on completion day and they, incorrectly, advised me that we weren't eligible too. But the worst of it was that, because of their accounting error, the estate agent didn't get paid their full fee at completion. This resulted in the branch manager giving us just 24hrs to pay the balance or face debt collection! How quickly the mask fell off once all that was left was to settle the bill. Through no fault of our own and due to the incompetence of Connells Group, we are now out of pocket over £3500, plus the cost of the solicitor. We also find it funny how when they want money they're owed (because their own people messed up) it's 24hrs or bailiffs, but we are also due a refund of the photography fee for using Connells Home Conveyancing, we have to write to head office then wait 28 days for them to make a simple bank transfer. Of course, we paid in order to avoid the hassle and are now left flabbergasted at the rudeness, incompetence, privacy breaches and threats from Connells. A totally unnecessary sequence of events and a completely over-the-top response, no doubt driven by some meaningless sales deadline. We wouldn't recommend Connells or their partner services to anyone after this and looking at the other reviews on here it seems we're not alone. Avoid!

Tom · 30 September 2022

★★★★★ 5/5

Trustpilot

Mortgage Advisor Thomas is Amazing at Connells Worcester

At Connells in Worcester branch they have an amazing mortgage advisor with lots of experience and can help you to work out what you need to do with the basics of reading payslips, knowing what your deposit will get you, and help you go through the mortgage process.

Customer · 28 March 2026

★★★★★ 1/5

Trustpilot

2 minutes ago

2 minutes agoNEWI have had an appalling experience with Connells as a buyer. I made an offer on a property in March which was accepted. I believe Jack lied to me throughout the entire process. I got my mortgage offer immediately as Jack insisted on having it place before proceeding. The offer expired end of August so I asked Connels (Jack) what would happen in the event of reaching this deadline. He told me that the seller would move in with her son and effectively break the chain. This simply wasn't true. As the deadline approached I requested thiat the vendor break the chain. The reposnse from them was that wasn't going to happen as her son lived with his wife and 3 kids. After trying to find out about the status of the sellers putchace, coincidentally 2 days later the seller pulled out because their sale fell through. This again is according to Jack and I simply don't believe it. I should speak with the vendor directly and see what the position is. Thanks Connels, your lying and pushyness for my mortgage deal is simply going to cost me £1000s I will never buy a property through you again. And maybe have the guts to give me the news yourself next time you coward

Mick · 28 July 2022

★★★★★ 5/5

Trustpilot

Sophie has been great

Sophie has been great! I have relocated for a new job and she helped me find the best place that ticked all of my boxes - making the relocation run smoothly! Prompt communication and very informative. I was accommodated for when needing a virtual viewing which was very helpful.

Abby · 17 September 2024

★★★★★ 5/5

Google

I spoke to Mya chadbund who was very friendly and very helpful and put me at ease in making the decision and she really knows what she's doing and the rest of the staff were very friendly and very helpful

Philip · 22 January 2025

★★★★★ 5/5

Google

for me they are the best agency so far,our transaction in moving in our new place is so smooth..Special thanks to laura she is very helpful even outside office hours she has no hesitation in answering our querries..

Lovie · 18 August 2025

★★★★★ 5/5

Google

A wonderful experience, quick response from the agent, and credibility in dealing. In particular, I thank Professor Muhammad

Hassan · 11 August 2024

★★★★★ 1/5

Trustpilot

Highly highly don't recommend…

Highly highly don't recommend bridgfords mortgage advisor in burnley, an absolute disgrace, don't fall for the sweet words she use's, horrible person inside.

Ify · 3 September 2026