Connells Bearwood reviews

★★★★★ 5/5

Google

⭐⭐⭐⭐⭐ Excellent Service, First-Time Buyer Experience with Connells & Mortgage Advisor, Neha Sharma Buying my first property was a huge milestone, and like most first‑time buyers, I walked into the process with a mix of excitement and uncertainty. Looking back now, I can confidently say that choosing Connells and especially working with my mortgage advisor, Neha Sharma was one of the best decisions I made throughout this journey. From the very beginning, Neha demonstrated a level of professionalism, clarity, and patience that instantly put me at ease. She took what could have been an overwhelming process and turned it into something structured, transparent, and surprisingly smooth. Every step was explained in detail, every document was broken down in a way I could understand, and every question I had no matter how small was answered with genuine care. What stood out most was her communication. Neha was consistently proactive, keeping me updated without me ever having to chase for information. She anticipated potential issues before they became problems and always presented solutions with confidence and clarity. It’s rare to find someone who combines technical expertise with such a warm, approachable manner, but Neha managed both effortlessly. Her attention to detail gave me complete peace of mind. I always felt protected, informed, and supported, exactly what you want when making one of the biggest financial decisions of your life. She handled everything with precision, from the initial checks to the final completion, and made the entire experience feel far less stressful than I expected. Connells as a whole delivered a smooth and well‑coordinated service, but Neha truly elevated the experience. She is a credit to the company and someone I would wholeheartedly recommend to anyone purchasing a property, especially first‑time buyers who need that extra reassurance and guidance. Thank you, Neha, for making this milestone such a positive and memorable experience. I’m incredibly grateful for your hard work, your patience, and your dedication. I couldn’t have asked for a better advisor.

Yahoo · 17 March 2026

★★★★★ 5/5

Google

I felt so overwhelmed and in over my head at the start of the process but once I was assigned Neha Sharma as my mortgage advisor I felt so at ease. Neha helped through out the whole process and explained things to me in a way a first time buyer would understand. Neha was very responsive and any questions I had would be answered straight away. I’m so glad I had Neha throughout this whole process otherwise I don’t think I would’ve received my mortgage offer as quick as I did. I’m genuinely so happy to have had such an understanding, responsive and professional mortgage advisor. If I ever need to sell my house or buy another property I will definitely be doing so through Connells again as Neha solidified the trust I had in Connells.

Afshan · 9 December 2025

★★★★★ 5/5

Google

I am happy to have used the services of Connells, Worcester branch. Special thanks to Neha Sharma, my Mortgage advisor who held me by the hands every step of the way; very good in her communicating skills, follow-ups and very patience with my numerous questions as a first time buyer. I would definitely recommend this Estate agent to anyone.

Justina · 17 February 2026

★★★★★ 5/5

Google

My experience with connells was great, they provide every services required for first time buyers with no clue on how to go about buying there first property, the whole process was smooth and very fast, i am really glad i used connells and will always refer others to tthem. Thanks Neha for all your help.

Tiana · 17 February 2026

★★★★★ 5/5

Google

Absolutely satisfied with Connells helping me secure a place for the first time. Special thanks to Katrina for her support and efficiency getting stuff sorted, her kind personality and professionalism really made the process so much better. And another thanks to Laura, making it a positive experience, not at all stressful. Their patience is appreciated

Rose · 17 January 2026

★★★★★ 5/5

Google

I had such a great experience with Connells! Laura and Katrina were amazing, really friendly, professional, and always happy to help. They made the whole process of renting my new home so easy and stress-free. I’m really grateful for their support and would definitely recommend Connells to anyone looking to rent or move home.

Lamya · 23 November 2025

★★★★★ 5/5

Google

Renting a lovely house via Connells Bearwood, and Laura was excellent throughout. Very communicative, responsive, understanding of the stresses of finding a place to live and moving house. Max was also really helpful on the day with setting up insurance and getting access to the house. Big thanks guys!

Stephanie · 19 October 2025

★★★★★ 5/5

Google

Me and my Partner would really like to thank Mohammed for helping us on our renting journey. He was quick, efficient and has made the process of renting feel so easy. He has really eased a lot of stresses that comes with finding/renting a property, has communicated with us every step of the way and listened to every query we had. To put into perspective, Me and my Partner had viewed a property on the Thursday and by the following Wednesday, we were able to pick up the keys to our rental property. We could not have asked for a better person to help us! Thank you so much for everything!

Charlotte · 13 August 2024

★★★★★ 1/5

Trustpilot

I have had the misfortune to experience…

I have had the misfortune to experience Connells both as a buyer and through a valuation request. In buying a house the 'agent' forgot his keys, leaving us stranded several miles from public or local transport. He'd moved onto anotyer buyer. In them being passed on to them via zoopla in trying to value our home I received 8 telephone calls, and was signed up to numbered email 'services'. What an utter shambles.No manners, no accumen, no integrity. Avoid like the plague.

Samuel · 23 September 2026

★★★★★ 1/5

Trustpilot

Lazy and amateurish

Extremely poor, lazy and amateurish. It's hard to know where to start but I suppose we should have been wary when our initial documents arrived with my name spelt wrongly. When I queried this, I was told it didn't matter. Call me old fashioned but I like my name spelt correctly - especially on legal documents!? Emails were often full of mistakes and the branch manager even told me that the 'bass rate' had been cut, 3 hours before the announcement had been made - psychic apparently.

Alan · 26 August 2025

★★★★★ 1/5

Trustpilot

I have had the most terrible time with…

I have had the most terrible time with O’Connells. They forced me to use KeySafe, a company I found out later to be struck off by the FCA and not regulated. I am not internet savvy & found it stressful. Either that or I pay 12 months rent up front for my granddaughter. I capitulated & allowed a year’s scrutiny of my bank (twice for some reason). Six months bank statements, savings accounts, tax info, P60s, ISAs, passport, bills and more. I sent it all to them but they wanted specific documents, I did that too. They demanded it in Digital format & PDF files. I was exhausted, I told them I felt blackmailed & cohersed as I got regular Final Notice warnings that I wasn’t getting the info out quickly enough. They took umbrage & made me feel small, I apologised if I’d upset them and asked for help as my granddaughter was due to move in next week. Finally they accused me of lying that I didn’t know the internet & blocked me meaning my granddaughter will be homeless next week, I am devastated. I am only the guarantor and they treat me like this. They deny hearing any other complaint but mine, boasted O’Connels were best & biggest estate agent,

Diane · 23 August 2025

★★★★★ 5/5

Google

We were looking to purchase a property and were assisted by Chelsea from Connells, Bearwood. We had to visit the property several times for checks, measurements, etc. Chelsea was always available as the vendors lived elsewhere. She went …

Pav · 17 November 2025

★★★★★ 5/5

Google

I’m extremely pleased with the outstanding service provided by Connells in renting out my property. From the very beginning, Laura and Katrina were professional, efficient, and proactive in every aspect of the process. They kept me fully …

Dipesh · 17 November 2025

★★★★★ 5/5

Google

My rental property, that has been sold, is in a location that I'm unable to travel to easily. Chelsea from the branch has been exceptional in helping me with the property so all my ducks are in a row for the successful sale and transfer. Thank you Chelsea :)

Meg · 10 July 2025

★★★★★ 1/5

Google

If you’re a seller, please do not risk using this estate agents. I am a buyer and I can’t even get hold of them to tell them I want to make an offer. I tried 4 times today and tried 3 times yesterday morning. I’m tempted to drop a note through the door of the property to get hold of the seller myself. They don’t deserve the commission.

Phillipa · 17 March 2026

★★★★★ 1/5

Google

This company sends unsolicted letters to your house without marketing consent. Update I Did email you and you said it was fine to semd 1 letter a week to my house as it didnt habe my name on it. You lied and said it was sent to everyone on my street, but my neighbours didn't get one. The letters also mentioned the price drop on my house, so clearly not a standard letter. Will never sell a house through a company who blatantly lies.

Adam · 2 December 2025

★★★★★ 5/5

Trustpilot

Alicia has been absolutely brilliant as…

Alicia has been absolutely brilliant as our mortgage advisor. From the very beginning, she kept us consistently informed and updated throughout the entire process, even though things are still ongoing, she has already gone above and beyond for us. Her communication has been incredibly smooth, clear, and easy, and she’s always been available to answer questions or offer reassurance when needed.

Samanta · 29 November 2025

★★★★★ 1/5

Trustpilot

An Estate agent that is not interested in selling houses!

I called them to arrange a viewing and was told they would ring me back when a salesman was back in the office so I waited in for the afternoon and they never rang back. I called the next day told them I had waited in and didnt get an apology and was just told everyone was in a meeting. The property is listed with another agent so I just called them and arranged a viewing with them instead. Now looking at reviews on here I feel I have dodged a bullet! I would be most unhappy as a seller if I thought my agent was letting potential buyers slip away like this, especailly on a property listed with multiple agents!

Mark · 23 July 2026

★★★★★ 5/5

Google

Amazing branch of Connels in Bearwood! Iv been dealing with Chelsea and her team for a year and she has been a god send as she has been managing our properties! We couldn’t have had an easier run without her!

Shak · 9 August 2025

★★★★★ 4/5

Google

1st time Buyer; Ehiya Ahmed - one of the best mortgage advisors I've come across, He really helped with everything which wasn't part of his job. 100% recommend him if anyones looking to mortgage or need mortgage advise. Rest of the Team Members were ok, as mostly they never updated me with anything even after telling me they'll update me on some concerns I've had, untill I spam them with emails or calls. Overall, a great experience. Thanks.

Harbeer · 17 December 2023

★★★★★ 1/5

Trustpilot

Terrible experience

Terrible experience. Lovely staff though. NO actual advice given. Didn't sell it but equally gave no advice about the little changes we could have made which would have helped us. The tenant left it in bad condition and we never visited the property. We relied on them to give us advice, they marketed it, conducted viewings but not once did they say - you should do x & y and this will help the sale. Persuaded us to use their auction option as 'in all the years of me working here, we've never not sold one at auction' - ours didn't sell and we had to pay £6k. We removed it, went on with another agent having done some work and then it sold straight away.

Sarah · 28 June 2026

★★★★★ 1/5

Trustpilot

I Am not happy with the service i…

I Am not happy with the service i received in connells kingsthorpe. The team were hard to communicate with and not pro active very arrogant and also at time very rude at times particularly the branch manager,My sale was delayed and eventually leading me to pull out because after 9 weeks after accepting an offer the buyer hadn’t even been ID verified.If you want to sell your house please avoid at all cost.

Christopher · 12 August 2026

★★★★★ 5/5

Google

Katrina has been amazing, and really helpful and quick to answer any questions I have and I’ve now secured my new home thanks to her 🙏😊 thank you so much …

Cally · 12 October 2025

★★★★★ 5/5

Google

Chelsea is amazing. She has kept me fully updated throughout the process and provides constant updates. I can confidently say my property is in good hands.

Shane · 23 November 2025