Trusted Agent profile · Sandbach
★★★★★
1,306 reviews across 2 platforms
27 High Street, Sandbach, CW11 1AH
Butters John Bee's office in Sandbach, at 27 High Street, is rated 4.3 out of 5 across 1,306 reviews on two platforms, including 268 Google reviews rated 4.8. It won Gold in The Trusted Agent 2026 awards, one of eight awards Butters John Bee won in 2026.
The Trusted Agent 2026 results for Butters John Bee, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Sandbach office, from every platform, shown as written. First names only.
1/5
TrustpilotJohn butters are a disgusting cowboys
John butters are a disgusting cowboys . I have a hole in my roof in kitchen that has not been fixed my conservatory is literally falling down dangerous and leaking and nothing . They harass the elderly who.are trapped in there houses in lockdown for.rent but never ever fix the repairs DO NOT EVER USE
1/5
TrustpilotButters JB
Butters JB, please please please (AVOID) like the plague. I don’t have enough time to write how bad this letting agency is.
Hi,We're sorry to hear this. This isn't the five star level of service we strive for. If you'd like to discuss this further, please email help@bjbmail.com with details and we will pass to the relevant team to investigate for you.Thank you
5/5
TrustpilotBen was excellent
Ben was excellent, very pleased with his assistance.
4/5
TrustpilotGood service
Although we decided to take our house off the market in the end we found the staff at BJB congleton friendly, knowledgeable and extremely helpful. The pictures taken were top quality and really did the propety justice. When we decide to eventually go back onto the market we will certainly be looking to working with BJB again.
5/5
TrustpilotAmazing
Michael at crewe was amazing always kept us up to date during the whole process made things a lot easier and went out of his way to answer questions I had even at 8:30 at night great service very much appreciated looking forward to being in one of there properties for the foreseeable future thanks again Michael
5/5
GoogleExperienced staff with good knowledge of Sandbach. Reuben created a professional and informative video which helped sell my property quickly.PositiveProfessionalism
Hi Fiona, thank you for the positive feedback, It is really appreciated. I am glad the video was a success for you! Kind regards, Reuben, BJB
3/5
TrustpilotDidn’t turn up for valuation
Didn’t turn up for valuation. Not very reliable. Lack of communication between head office and base. But did apologise.
5/5
TrustpilotRenting property
othersThis is the first time I’ve rented a property and it was a pleasant experience working with Lydia she was always there when i needed a
Dear Mrs Pepper, Thank you for taking the time to leave us feedback. We are pleased to hear about your experience with us.
5/5
TrustpilotHelpful and reliable
Great communication from Carol Yearsley in helping to keep a tenant up to date with payments during Covid19 lockdown. Empathetic and helpful to both parties.
Hello Natasha,Thank you for your review and such kind words. If we can help with anything else please don't hesitate to contact us.Kind regards, Rebekka GillLettings Branch Manager
5/5
TrustpilotI received brilliant service
I received brilliant service, very quick and very helpful both lydia and Chelsea. Made the process so much easier. So thank you to the team.
Dear Connor, Thank you for taking the time to leave us feedback. We are pleased to hear about your experience with us.
5/5
TrustpilotCrewe branch
Had a couple phone calls with Corrie in Crewe and found her very helpful and happy to answer and questions and queries. Great service
Dear ChantelleThank you so much for your great 5 star review, please do not hesitate to contact us if we can be of further assistance to you.Kind RegardsButters John BeeCrewe
5/5
TrustpilotExcellent service
All of the staff particularly Jo were professional, helpful and friendly.I would definitely recommend Butters John Bee to anyone who is planning to buy a home.
Hello Verity, thank you for taking the time to leave us such lovely feedback. We wish you all the best for the future in your new home. Many thanks, BJB Stafford
5/5
TrustpilotPutting the customer first.
Excellent service from start to finish from Hayley Kelly at the Stafford branch. She went out of her way to make things happen on time and her focus and intervention at various time throughout the process enabled things to run smoothly. I appreciated Hayley's customer focus and would recommend her as the 'go to' person within branch.
5/5
TrustpilotMichael has worked hard to find a…
Michael has worked hard to find a tenant for our property in Congleton.He has stayed in contact to update me regularly on progress.Thank you
Dear MichaelThank you so much for your great review, please do not hesitate to contact us if we can be of further assistance.Kind RegardsButters John BeeLettings
5/5
TrustpilotFaultless service from Luke Hill
Faultless service from Luke Hill. Nothing was too much trouble, and he was very much on the ball at all times. He found a tenant very quickly and all the associated paperwork was promptly done. I certainly would use this estate agent again, they have happy well trained staff, what more could you ask.
5/5
TrustpilotAbsolutely brilliant service from John…
Absolutely brilliant service from John Butters Bee. Rebekka Gill has kept me informed at every stage. I would definitely recommend them as a estate agents.Kelly Delaney
Thank you for you're lovely review Kelly. We hope you are very happy in your new home.
5/5
TrustpilotMaddy showed me round she was very…
Maddy showed me round she was very helpful and polite
Thank you so much for your great review, please do not hesitate to contact us if you need any further assistance.Kind RegardsBJB Crewe Sales Team
1/5
TrustpilotAs a first time landlord I went with…
As a first time landlord I went with bjb but lived to regret it they told me my tenants would be moving out in four weeks so I gave notice where I was living and now going to be homeless as can't stay on they don't reply to messages avoid like the plaque
5/5
TrustpilotExcellent communication
Trusted the bjb team to manage and let my latest investment. Corrie in particular kept me updated on the tenancy application. Thank you.
Dear Steve,Thank you for your kind words about the Newcastle and Crewe officesKind Regards,Abigail Iliff Lettings Manager
5/5
TrustpilotAmazing customer service by Emma…
Amazing customer service by Emma from the Crewe office. She was friendly, polite and easily understood and had an excellent customer care attitude.
Dear JaydeThank you so much for your great 5 star review, we will ensure your lovely comments are passed on to Emma, please do not hesitate to contact us if you need any further help.Kind RegardsButters John BeeCrewe - Lettings
5/5
TrustpilotBest estate agents in winsford
Best estate agents in winsfordWell they did just sell our property for the second time in 5 yearsGreat supportPhotos too good if i am honest
Dear Danny Evans, Thank you for taking the time to leave us feedback. We are delighted you are pleased with the service you received whilst selling your property.
5/5
TrustpilotLauren & Teresa have been fab helping…
Lauren & Teresa have been fab helping me put offers in for my perfect home. It was accepted! Now look forward to the completion 😁
Thank you so much for your lovely feedback Natalie.
5/5
GoogleFantastic service from BJB. Melissa really goes above and beyond to make sure everything runs smoothly. Highly recommended:o)
Hi Angelique, Thank you for your lovely review and the kind words. It has been a pleasure helping you! Many thanks Melissa @ BJB
5/5
TrustpilotBig thank you Liz Thompson.
Thank you for helping and guiding us through the process at the end of our tenancy. Great outcome and very much appreciated.
Dear Laura, Thank you for your review about Liz, if we can help with anything else please do not hesitate to contact us. Kind regards, Rebekka GillLettings Branch Manager
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Butters John Bee, Sandbach won Gold; Butters John Bee, Crewe won Platinum; Butters John Bee, Winsford won Platinum; Butters John Bee, Newcastle Under Lyme won Platinum; Butters John Bee, Stoke-On-Trent won Platinum; Butters John Bee, Congleton won Gold; Butters John Bee, Northwich won Gold; Butters John Bee, Stafford won Gold.
