Butters John Bee Sandbach reviews

★★★★★ 1/5

Trustpilot

How do these guys even sell anything?

How do these guys even sell anything? We tried to view properties on 2 separate occasions, initially in 2020 and then earlier this week, just to be told the same thing: "we'll call you back to arrange a viewing". No call returned, no emails, no communication whatsoever. What does a girl need to do to view a property you're selling guys?!

Customer · 22 October 2022

★★★★★ 1/5

Trustpilot

Clueless in Crewe

Great a securing a sale contract. Terrible service and never speak to the same person twice after you give them your property. Disorganised chaos - avoid!

Rentin · 18 December 2025

★★★★★ 5/5

Trustpilot

I cannot praise Jan and Nathan enough…

I cannot praise Jan and Nathan enough for their brilliant help nothing has been too much trouble whenever I have had a question or wanted to view the property, at the moment I live outside of the Congleton area and they have helped me greatly with their knowledge of the surrounding area. I would definitely recommend Butters John Bee they are such a professional and friendly team whose help is second to none, thank you so much.

Julie · 13 May 2019

★★★★★ 1/5

Trustpilot

Untrusting of customers = less sale value

Went to view 2 houses approximatly 6 months ago, one of which we were interested in, i think the house was up for roughly 'offers over 155,000'. We rang up to submit an offer of 140,000 to which the man basically laughed me out of the conversation and was extremely rude. Stated that the ower would not accept that offer. I asked for him to put it to them anyway, he insisted that we submit bank information to him to prove our deposit to which i refused as no other estate agent has ever done that in my experience and as at that point there is no formal agreement in place i would not pass on personal information without any protection of my information in place. Gave up at this point and moved onto another property with an estate agent that was MUCH better. So now roughly 6 months later i see the property that i was interested in now sold stc, for wait for it....offers in the region of 130,000. Live and learn, the sellers would have made roughly 10,000 more on that sale if butters john bee actually took customers seriously. Will never use this company to sell any of my properties or will buy a house from anyone that is using this dreadful company. Buyers and sellers beware

Kierran · 13 November 2023

★★★★★ 5/5

Trustpilot

Stacey is very helpful and always goes…

Stacey is very helpful and always goes the extra mile. I've worked with Stacey in previous companies and always found her to be very diligent and professional

Richard · 16 March 2020

★★★★★ 5/5

Trustpilot

Thank you Carol Yearsley

Thank you Carol Yearsley for sorting out the issues we were having with our property. Excellent communication and attention to detail resolved the problem quickly and efficiently.

Margaret · 3 March 2020

★★★★★ 5/5

Trustpilot

I'm currently looking to buy a house…

I'm currently looking to buy a house and have spoken to quite a few agents in the past few week which has been an experience within itself! I then had the pleasure of dealing with a lady named Fay Gribbin who I cannot praise enough. She has been exceptional and went above and beyond my expectations. This lady is a true credit to your company. Thank you again for all your help and advice x

Corrie · 15 February 2020

★★★★★ 5/5

Trustpilot

Luke has been simply superb

Luke has been simply superb, kept me and my mum informed at all times. We were let down by a cleaner and Luke went to the property himself and cleaned it so that my tenants could move in today.Liz and the Property Management team have been awesome, very responsive at any time of the day.5 stars every time

Manty · 30 April 2020

★★★★★ 5/5

Trustpilot

House Sale

We recently sold our house through the Winsford branch and would highly recommend. Amit Nayee and the team are fantastic 🌟 Always very helpful and great service.

Kerry · 11 December 2019

★★★★★ 5/5

Trustpilot

Lucy Stassman has been absolutely…

Lucy Stassman has been absolutely brilliant, kept up to date will all the goings on with the tennants. She got everything done quickly without any issues. Thankyou

Aksar · 21 November 2019

★★★★★ 5/5

Trustpilot

I had the best experience ever

I had the best experience ever! The agent Lydia Monk was very helpful and very friendly. She helped us with every step of the process. 5 stars.

Icaro · 7 November 2019

★★★★★ 5/5

Trustpilot

Excellent service from all of the staff…

Excellent service from all of the staff at the Newcastle branch, especially Chelsea Woodroofe. I was kept updated on the progress of the let throughout. Thank you.

Helen · 5 November 2019

★★★★★ 5/5

Trustpilot

Staff at bjb are really helpful such a…

Staff at bjb are really helpful such a brilliant team. Dealt with Stacey directly really helpful and understanding with our requirements such an asset to bjb.

Nick · 19 March 2020

★★★★★ 5/5

Trustpilot

Danielle is always quick to respond to…

Danielle is always quick to respond to me and put my mind at rest which is exactly what I need as a landlord living abroad.

Woods · 15 July 2020

★★★★★ 5/5

Trustpilot

Thank you Deborah Birks .. helpful as ever.

I have used BJB to mange my flat I let for a number of years. Overall there service has been well above average and I am happy with the service they have supplied over the years.But every now and again some one shines Deborah Birks .. thank yo for assisting in the resolution of the tenant leaving issue. Prompt, courteous and efficient.I can definitely recommend these guys to manage any properties you are letting

Rick · 5 March 2020

★★★★★ 5/5

Trustpilot

Fantastic service from Sophie in the Telford branch

We received a great service and would not hesitate to use again, Sophie went above and beyond to ensure our purchase completed without any issues. We highly recommend.

Mike · 25 February 2019

★★★★★ 5/5

Trustpilot

Excellent service

Excellent service from Jenna, Rebekka and the team when placing tenants locally. Good knowledge of local market trends etc. I will be using their services again. Richard

Richard · 6 July 2019

★★★★★ 5/5

Trustpilot

Fast and effective communication from…

Fast and effective communication from Michael Ferris and the team at Congleton. The property was let within three days of going to market. Great service so far

James · 2 July 2019

★★★★★ 5/5

Trustpilot

Chelsea has been first class and guided…

Chelsea has been first class and guided my partner and I through the process of moving home fantastically. We couldn’t have asked for a better service!

Daniel · 21 November 2019

★★★★★ 5/5

Google

Suzanne at butters john bee was fantastic through out our whole purchase. When I couldn't get responses or answers from solicitors etc she was always there to help and was kind and friendly throughout. I will definitely be using them if I move in the future.

Laura · 15 November 2023

★★★★★ 5/5

Trustpilot

Cerys and Taylor are so lovely and…

Cerys and Taylor are so lovely and professional, both tremendously good at their jobs,

Vicky · 13 March 2026

★★★★★ 5/5

Trustpilot

Met the lovely Patricia from the…

Met the lovely Patricia from the winsford office yesterday viewing a property.If there was ever anyone totally suited to a job then this is her!!!. I have viewed a few properties lately with other agents and none of them were as good as this lady. John butters bee you have a cracking member of staff in pat, she was so friendly and helpful and most of all didn't rush me in and out!!!.

Michelle · 8 March 2020

★★★★★ 1/5

Trustpilot

I can't recommend them any more.

I've been a landlord with BJB since 2007, no issues. However, since 2021 and I think with a management change, it has all been going downhill.Not keeping me compliant with my regulatory requirements, not taking ownership of issues and not recompensing me appropriately for mistakes they made. I rate Emma but everyone else lost their duty of care. Sadly, I had no choice but to leave.

Ahmed · 13 July 2024

★★★★★ 5/5

Trustpilot

Hoping to get my first home and…

Hoping to get my first home and couldn't thank Ellie enough she is so lovely, genuine and helpful. Thank you so much butters and Ellie.

Laura · 29 February 2020