Trusted Agent profile · Sandbach
★★★★★
1,306 reviews across 2 platforms
27 High Street, Sandbach, CW11 1AH
Butters John Bee's office in Sandbach, at 27 High Street, is rated 4.3 out of 5 across 1,306 reviews on two platforms, including 268 Google reviews rated 4.8. It won Gold in The Trusted Agent 2026 awards, one of eight awards Butters John Bee won in 2026.
Tell us what you need and we'll put you in touch. Butters John Bee hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Sandbach.
The Trusted Agent 2026 results for Butters John Bee, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Sandbach office, from every platform, shown as written. First names only.
5/5
TrustpilotGood service
Used the Winsford agent to find a local property. Jenna Stellafox was very helpful and always kept me up to date. Made the whole experience a pleasure. I would recommend them to anyone.
Dear Martin,Thank you for taking the time to review the service received from Jenna. I am delighted to read that you are happy with your move in process and wish you all the very best of luck in your new home.Kind regards,Rebekka Gill Lettings Manager
1/5
TrustpilotMy landlord moved with this agency a…
My landlord moved with this agency a month before I was ending my tenancy as I no longer wanted to rent and when I advised I was leaving butters started doing viewings at my property whilst I was living there without me knowing when I did advise that I didn’t feel comfortable with anyone viewing the property until my personal belongings were out of the property so if you want to feel safe and like you don’t have to make sure nothing valuable is in your property wouldn’t recommend them or my landlord.
5/5
TrustpilotMy experience with BJB couldn’t be most…
My experience with BJB couldn’t be most satisfactory with Northwich branch for sales and Winsford for rentals Colette Cathy Josh and Jenna have been professional, efficient and friendly they make my selling of my mums property easy and fast I quality in finding another property to rent and most important finding a suitable tenant Jenna help me through all the steps and more I can’t be more grateful to all of them and will never hesitate to recommend BJB as I already done to some of my friends
Dear Maria,Thank you for taking the time to review the service received from both our Winsford and Northwich branches. We are delighted to read that you found both of our sales and lettings processes to be efficient and we wish you all the best of luck with your new tenant.If we can be of any further support in the future, please let us know.Kind regards,Jenna StelfoxLettings Manager
5/5
TrustpilotProfessional team
Generally, I’ve found the team at BJB very attentive and helpful. I’m a small landlord with just a single property / 4 flats, and have been with BJB for over a year now. There have been some ups and downs during that time, but overall the team have worked with me and have helped work through some interesting issues. Danielle and Emma from Crewe office have both been very helpful. Overall, everyone I’ve dealt with have been professional and cooperative.
Dear AlanThank you so much for your great 5 star review, please do not hesitate to contact us if we can be of help in the future.Kind RegardsButters John BeeCrewe - Lettings
1/5
TrustpilotStill waiting no reply .
Wrote a review last year .About the terrible state our new property after butters John bee letting company had supposed to have maintained it .When got in touch they said was okay when we last saw it .It was in a terrible condition .More or less said ,tough .From the review the housing side said they would pass it on to letting department .End of June now still no reply .Butters john bee a company to be proud of
Dear Mr Parsons, We appreciate you taking the time leave us some feedback. We take our reviews very seriously and would like to investigate your comments further. As the review relates to the service received from our lettings department in 2018, I have forwarded your review to them to respond accordingly. We are disappointed to hear that you did not have a more positive experience with us at butters john bee, but assure you of our best attentions at all times.
5/5
TrustpilotJenna was very professional and helpful…
Jenna was very professional and helpful in finding and acquiring a rental property for us we are more than grateful for the quick and efficient service she provided. Highly recommended thanks Jenna 😁
Dear Kate,Thank you for taking the time to review the service Jenna has provided. I am delighted to hear your comments and hope you are enjoying your lovely temporary home. Kind regards,Rebekka GillLettings Manager
5/5
TrustpilotDebbie Ashford-Thom goes the extra mile
I dealt with Debbie Ashford-Thom in trying to sort out a long standing problem with the operations of the accounts team. Debbie was calm and courteous and kept communicating until the issue was sorted out. She even went the extra mile by escalating the final piece of the jigsaw to obtain authorization to conclude the issue to my satisfaction. Thank you Debbie.
5/5
TrustpilotGreat service
Connor Wright has been extremely helpful. At the viewing he was very professional, polite and informative. I will definitely be using Butters John Bee again in future as their service is fantastic.
Dear SarahThank you so much for your great 5 star review, I will ensure your comments are passed on to Connor, please do not hesitate to contact us if we can be of any assistance in the future.Kind RegardsMichael FerrisLettings ManagerBJB
5/5
TrustpilotMany thanks
We express our gratitude to you for the professional, high-quality work throughout the purchase of the apartment at 77 Blagg Avenue. The entire purchase procedure was quick and stress-free for us. May God bless your bjb (Nantwich) and personally Charlotte Tomlinson with all the best , prosperity and many good clients . Tetyana Davies and family.
Hi Tetyana. Thanks so much for the lovely review and the kind words about Charlotte. She is a superstar here and I'm delighted that you received such a great service. All the best in your new home and we trust you'll be happy there. Regards, Gary Fear, Branch Manager, Butters Jon Bee Nantwich
4/5
TrustpilotAfter some initial communication…
After some initial communication problems , Ellie and Lucy took over the letting of my property. Ellie acted promptly and professionally to resolve the communication problems. Lucy then kept me regularly informed and advised me on the letting process. She also quickly and efficiently organised necessary works to be carried out to ensure successful letting of the property. This has given me confidence to leave the management of the property in their hands. Their help and support is very much appreciated.
Dear Steve, Thank you for your kind review reagding our tema memebers Ellie and Lucy. I am glad to hear that we ironed out any issues for you.Kind regards, Lettings Manager
5/5
GoogleGreat efficient service from all the team. There was constant communication throughout the whole process. Would definitely recommend their services!
Thank you Lauren
5/5
TrustpilotCan’t thank Michael enough
The service we reviews fantastic, we needed a new property quickly and fortunately one came up with BJB. Although the house was very popular and viewing had been closed Michael did everything he could to get us in, I think he missed his lunch! The service was professional but personal and we were kept informed through ever step of the process. We are moving in next Wednesday! Just two weeks after viewing the property! All thanks to the hard work of Michael, he has been brilliant from start to finish. Thank you!
Dear Kimberley Dow, Thank you for taking the time to leave us feedback. We are pleased to hear about your experience with us. We always love to hear from our customers, especially with such great feedback. We wish you all the best and hope to speak to you again in the future. Kind RegardsConnor Wrightbutters john bee
1/5
TrustpilotStay away!
Almost two and half years spent with BJB and honestly, i have never had a worse customer service experience. When searching for new homes we avoid anything managed by BJB. We have seen really nice homes, great location and price but if they go through BJB, we avoid like the plague.They were by far the most expensive agency and when i told them that they are very expensive their answer was " Yes, we know" The online system to report problems is a joke. We had a lot of problems with our house and they just choose to ignore us. In general the staff in the local offices were typical professional.By far the worst experience i had with any company. Glad this misery end as i bought a house now.
Dear Alexandros, We are sorry to hear about your experience with one of our branches, and would like to investigate if that is ok? Please email these details and which branch you were renting from to help@bjbmail.com. Regards, Hannah
5/5
GoogleUnfortunately had to pull out of a purchase due to the results of a survey. Was helped to sell the survey to the vendor when it was decided that the property would go to auction and a legal pack would be required.
Thank you for your review Toby! We were so sad that you had a change of heart with your purchase, we know how devastating it is when a plan doesn't materialise. Survey results are really integral to this market and we know how costly getting a report is. We are happy to see the seller of the property has taken your concerns onboard and has been open to changing the method of sale for the property accordingly, we were happy to see the property going to auction and that we were able to recoup some of you costs to get the survey added to the legal pack - so thank you for being a 5 star client!
5/5
TrustpilotI would like to pass on my sincere…
I would like to pass on my sincere thanks to Michael Ferris and team at the Congleton Branch of BJB. Excellent service, nothing was too much trouble and very professional. Would highly recommend.
Dear SuzyThank you so much for your fantastic review, we will ensure that your great comments are passed on, please do not hesitate to contact us if we can be of further assistance...Kind RegardsManagerBJB Congleton
5/5
TrustpilotFantastic service received from BJB
Fantastic service received from Stafford BJB. The staff go above and beyond to chase other agents when needed and it feels as though nothing is ever too much trouble. Buying/selling can be extremely stressful and I genuinely believe that BJB are working for you not just for there fee at the end. I can’t recommend them enough. BJB will always pick up the phone and answer your queries/chase the chain etc, and remain polite, helpful and understanding even when you are stressed and agitated with the process. I’ve used BJB in the past and I wouldn’t hesitate to use them again!! Thank you so much for everything and a special thanks to jo and everything you did for us!!
Hello Richard and Jenny,Thank you for taking the time to leave us such lovely feedback. It has been our pleasure helping you move again.We wish you all the very best in your new home.Best wishes, Jo and the BJB Stafford team
5/5
TrustpilotFrom Bad to Perfect
Our first home was not the best but i won't blame this agency for that because they (sean) tried the best to sort all the problems but unfortunately the landlord did not do much to help the condition of the property but for all the help they have tried to give myself and partner are grateful for..After 7months ish at the property and getting no where due to the landlord we have been trying to get a new place we can finally feel safe and secure after having a conversation with Hayley Poole she told us she would keep a look out for us for new propertys that would be suitable for us and that she would give us a call or email to tell us about this, whilst myself and my partner were on holiday we received an email telling us about a property thats becoming available and weather we would like to view it ect, after viewings went ahead we got our dream house we can finally begin to be happy and not be anxious of whats next and weather or not we are safe in our own home. Myself and my partner are truly greatful and we appreciate everything you have done for us, Thank you so much for our future happiness and just in time for Christmas!!!. I hope you get your dreams just as we have.. Thank you again Hayley poole @Telford Southwater
Good morning Natalie, Thank you for taking the time to leave us such a comprehensive review. We really are delighted to hear you're so pleased with your new home and are proud to have been part of this process. We wish you the utmost happiness in your new home and are always here if you need us. Kind regardsBJB
1/5
TrustpilotWaste of time
Honestly don’t know how they manage to sell houses. Tried multiple times to arrange viewings over the phone with no luck. Even visited in person to try and arrange viewings, but yet again no call back or arrangements made. Waste of time.
Dear Chris, we are sorry to hear about your experience trying to arrange viewings with us. We apologize for any inconvenience caused and appreciate your feedback. We will address this issue internally to ensure better communication and service in the future. Thank you for bringing this to our attention.
5/5
TrustpilotReally personal service
Michael at the Congelton branch has been great in helping our family find a property to rent, with regular updates of new properties coming on the market and advice on the local areas. With his caring personality, it's like I am dealing with a friend rather than just another letting agent, I feel he really understands our family needs and I am confident we will find the right property with his help, and quite frankly would be in the dark without his advice. Would personally recommend MIchael to anyone trying to find a property.
Dear KimThank you for your great review and your very kind words, we really appreciate your time in giving your comments and for recommending us to any friends or family, please do not hesitate to contact the office if we can be of help or assistance in he future.Kind RegardsMichael FerrisLettings ManagerBJB
5/5
Trustpilotd a very stressful time thinking of…
Had a very stressful time thinking of how to sell my late mother's home.A phone call to George soon put me at ease and from then on things went wonderfully.A great team with Ruben assisting and always being there if I needed to talk about things.The sale went brilliantly with no hassels.A fantastic team who made the sale stress free.Thankyou to you all
Thank you for such a kind review Lorraine. It was a always a pleasure to talk to you and we are glad we managed to get the deal over the line in the end. Best wishes from George and the Sandbach team
5/5
TrustpilotAmazing service
Amazing service! Corrie was excellent at helping us through the steps of securing our new property. The help she provided was incredible and got us sorted all in one day!
Thank you so much for your great 5 star reviews and your lovely comments, we will ensure your feedback is passed on to Corrie, please do not hesitate to contact us if you need further assistance.Kind RegardsButters John BeeCrewe - Lettings
5/5
TrustpilotStacey O'Hara in BJB Property…
Stacey O'Hara in BJB Property Management was excellent in sorting the repairs out, really quick to respond to the tenants request and at a good price as well. Thank you Stacey.
Hello Andy,Thank you for such a positive review! If we can help with anything at else at all please don't hesitate to contact us! Kind regards, Charlotte FodenAssistant Branch Manager
5/5
TrustpilotI invited Butters john Bee to my…
I invited Butters john Bee to my property to ask for a valuation as I am thinking of putting it up for sale.I was so impressed from the outset with their Marketing Advisor Mr Amit Nayee, he was extremely informative and professional and his knowledge of the property market and the area was immense. He explained in great depth exactly what I could expect from Butters John Bee and therefore when I have decided the time is right for my property to be sold I have not hesitation with contacting Mr. Amit Natyee and leaving the sale in his capable hand with confidence.
Dear Mrs Patty Sant, Thank you for leaving such great and detailed feedback about your experience with butters john bee Winsford estate agents. Thank you again for your star rating!Regardsbutters john bee Winsford
5/5
TrustpilotContinuiously Helpful
We Have continuously ask for the guidance and assistance of Abigail of BJB in our endeavours to locate a reasonable buy-to-let and her unending help and advice has been invaluable.She has done all and more than anyone could reasonably expect anyone to do, to help us locate the right property in the right area with the best possible PCM return for our budget and always with good grace even through the many failures and false starts. We could not recommend her any more highly and if Abby's attitude is indicative of the rest of the company then all that we can say is that you could not ask for any company better to assist you in finding the property that is right for you.Martin & Jeanette
Dear Martin And JeanetteI am delighted that I have been able to assist you in your property search and Im sure that the right property is just around the corner! I look forward to being able to continue to assist you in this search and helping you to find a tenant afterwards. Thank you for your kind words they are very much appreciated. Kind RegardsAbigail IliffLettings Manager
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Butters John Bee, Sandbach won Gold; Butters John Bee, Crewe won Platinum; Butters John Bee, Winsford won Platinum; Butters John Bee, Newcastle Under Lyme won Platinum; Butters John Bee, Stoke-On-Trent won Platinum; Butters John Bee, Congleton won Gold; Butters John Bee, Northwich won Gold; Butters John Bee, Stafford won Gold.
Tell us what you need and we'll put you in touch. Butters John Bee hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Sandbach.
