Trusted Agent profile · Salisbury

Jordan and Mason Salisbury reviews

4.8

★★★★★ Excellent

54 reviews across 1 platform

4 St. Thomas's Square, Salisbury, SP1 1BA

Jordan and Mason's office in Salisbury, at 4 St. Thomas's Square, is rated 4.8 out of 5 across 54 reviews on 1 platform, including 54 Google reviews rated 4.8.

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4.8 / 5

54

Reviews on Google

This office

Reviews may appear on more than one platform.

Reviews

Every review we hold for the Salisbury office, from every platform, shown as written. First names only.

5/5

Google

Jordan & Mason recently sold a property for me. I could not have asked for a better service. I found the team to be experienced and professional as well as positive. Good communication and transparency are very important to me and Jordan & Mason excelled in both. I would like to say a special thank you to Kyla whose hard work, patience, advice and understanding are exceptional. Philippa Hankins, Salisbury.

Philippa · 25 March 2024

Agent replied · 22 October 2024

Dear Philippa, Thank you so much for providing the team with feedback on the experience you have had while selling your property with us. We are delighted you have had a positive experience, and we note your comments about professionalism and good communication. This is of course sacrosanct to us when we are instructed to represent clients and I’m pleased you have received this experience. Can we once again, thank you for your business and wish you every success and happiness in the future. With Best wishes. James Jordan.

5/5

Google

We sold our house through Jordan’s and would thoroughly recommend them. We dealt James initially and then Kyla who carried out the viewings along with the process after the offer was accepted. Both were professional with great communication and at a time of uncertainty, and in the middle of a pandemic, ensured the process was as smooth as possible. Kyla provided us with regular updates and explained the process with all parties involved outlining timescales and managing everyone’s expectations. Kyla also provided us with valuable advice regarding our purchase which enabled us to understand the process and to keep things moving. Many thanksPositiveResponsiveness, Quality, Professionalism, Value

Leah · 23 October 2021

Agent replied · 22 October 2024

Good morning Leah, Thank you so much for taking the time to leave a review about the service you have received and I am delighted by your comments. After this many years of the team working together, we always strive to look after all clients that we represent and we are just thrilled that your sale and subsequent purchase has been a success. On behalf of the whole team Jordan And Mason, can we wish you every success in the future and please stay in touch. With very Best wishes James

5/5

Google

Jordan and Mason provided fantastic service from the very first point of contact right through to completion. Staff cleary work very well together and display excellent knowledge of the properties they are marketing. Communication was faultless. I was confident that my propery sale was in good hands and that every effort was made to ensure that the sale was a success. I would have no hesitation in recommending Jordon and Mason to anyone wishing to sell or let their property and if I am ever in a position to need the services of an estate agent again I would most certainly use them. Thankyou James, Kyla and team for a great service.

Tracy · 23 October 2020

Agent replied · 22 October 2024

Dear Mrs Slater, Thank you so much for leaving such detailed feedback and we are all delighted by your review and on behalf of the whole team at Jordan and Mason May we wish you every success and happiness in the future. James Jordan

5/5

Google

Perfect service for renting, Mark was extremely helpful throughout the process and dealt with everything in a timely and efficient manner. Would recommend to anyone!

Jack · 25 December 2024

Agent replied · 10 December 2024

Thank you so much for your review and we will be sure to pass this on to Mark and his team, who we know are very committed to making the moving experience a positive one. Thank you once again and all good wishes with your move the Jordan & Mason team.

5/5

Google

Claire, Kyla and the team have been brilliant with securing our purchase of a property sold through their selfs, they were easy to communicate with, chased anything up and answered all our questions we had throughout the process, Claire did our viewings and Kyla doubt with the sale from start to finish both providing excellent customer service, Would be more than happy to deal with again in the future, Thank you

Thomas · 23 October 2020

Agent replied · 22 October 2024

Dear Mr Dear, Thank you so much for your positive feedback and all our good wishes in the future.

5/5

Google

Mark has been absolutely brilliant in assisting us finding our new home!! The process has been made so simple and easy and there’s always been a strong link of communication throughout the whole process!! Thank you!! Fully recommend!

Holly · 25 March 2024

Agent replied · 22 October 2024

Dear Holly, thank you so much for taking the time to leave feedback about the service you have received during this busy time. Your feedback is very welcome and I know that Mark will be delighted to have received this response. He always works tirelessly to communicate between our tenants and landlords and make the moving process as smooth as possible. We extend our good wishes to you in your new home and if there are any issues please do get in touch. Best regards James Jordan

5/5

Google

Simply the best agents I have ever encountered. Mark made everything so easy and smooth for me from viewing the property to providing references. Highly recommended.

Michelle · 27 August 2024

Agent replied · 22 October 2024

Dear Michelle, Thank you so much for taking the time to review the service that you have received through Jordan & Mason and it is great to hear that you think of us as the best agents that you have encountered. Both Mark and Luke work extremely hard with our tenants and landlords alike and they will be delighted to have this feedback from you. Good luck with your move and we wish you our best wishes in the future. James Jordan

5/5

Google

We were extremely pleased with the professional service received from Jordan and Mason Estate Agents in Salisbury especially from Kyla who was exceptional in keeping us updated throughout the whole process during the sale of our late mother's house. Kyla is a real asset to your company.We would highly recommend using this agent.PositiveProfessionalism

Denise · 23 October 2022

Agent replied · 22 October 2024

Dear Mrs Pearce, Thank you so much for your feedback in relation to the sale of your late mothers property, and I will of course ensure that your feedback in relation to kyla is relayed. I have to agree with you that in my 22 years of agency, she is among the most diligent and caring agents I have worked with and I’m sure that she will take great satisfaction in your feedback. Thank you again for your business and all our good wishes to you in the future. James Jordan

1/5

Google

This company set us up to view a house with an owner, without an agent present. It turns out the owner was a convicted sex offender. When I called to tell them after the fact they said it wasn't their job to inform us. However thanks to them now this person had our contact information and we had our daughter around someone we never would have had her around if we had known. They could have chosen not to represent this person or to have only done agent viewings without the owner present. Edit to clarify: the viewing was not on a Sunday as the company reply implies, and they gave us the vendor number via email saying to contact him directly if there was any issue with timing day of. We told them via email our daughter would be with us and they still left us to contact the vendor directly with no warning. Their lack of accountability even in their reply here is sickening.

Sydney · 25 March 2024

Agent replied · 22 October 2024

Thank you for taking the time to leave a review and although we note the disappointing review level, this is in stark contrast to the five-star rating that we generally receive from our clients and viewers. Typically, all viewings are accompanied by an experienced member of the Jordan & Mason team other than in circumstances where viewings are made outside of usual business hours and in particular on Sundays. (Like your own viewing) All client contact information treated with the strictest of confidence and is only passed between parties with the expressed consent of both parties. If a seller and a purchaser decide to exchange information direct, it is regrettable, although this is outside of our control. We thank you for your review and wish you every success with your search for an alternative property.

5/5

Google

Thank you to Kyla for her ongoing support whilst going through the buying process - Kyla was always happy to help with any questions or queries I had, often liaised with the seller on my behalf and got back to my emails quickly. Thank you!

Ellen · 16 April 2023

Agent replied · 22 October 2024

Dear Ellen, we are very pleased to learn that your purchase has now completed and that you have been happy with the regular lines of communication that have been provided by my colleague kyla. We are always very grateful to receive feedback … More

5/5

Google

Michael Ruddick is by far and away the most courteous, polite and respectful professional in the business that I have had dealings with in 40+ years. He is always willing to help and advise at short notice. He is a pleasure to do business with. Jordan & Mason are extremely lucky to have him on team.

Stu · 23 October 2021

Agent replied · 22 October 2024

Dear Mr Blackman, thank you so much for your positive feedback about my colleague Michael Ruddock who is in relative terms a new member of the team. Like you I share your feedback and experience that he is extremely courteous, respectful and really wants to deliver a professional service to all of our customers that he works with. Can we thank you for the time that you have taken to leave this review and we wish you all a very best wishes in the future. James Jordan

5/5

Google

Highly recommended. The past year has been a very difficult time to sell a house. Political interference and inflation has greatly affected the market. However the team at Jordan and Mason have helped, supported and guided me through it to a successful result. The relentless tenacity shown by my agent got us there in the end and earns high praise from me. Decent terms and a friendly professional service.

G · 25 March 2024

Agent replied · 22 October 2024

Dear Mr Olney, Thank you so much for taking the time out to leave a review about the process of selling your property with us. This is really appreciated and will be passed on to the whole team that have been involved in the process for you. Your comments about the market are also very accurate and it has certainly been a very difficult time for our clients. We hope that we are very much in touch with this and as a team, we try to stay as up-to-date with the market and wider issues that affect our clients. Can I also say it has been a pleasure to represent you and at each stage you have been fair and concise with your instructions. Can I take this opportunity on behalf of the whole team at Jordan and Mason to extend our appreciation for your instructions to act as your selling agent, and to wish you every success and happiness in the future. With very best regards James Jordan

5/5

Google

Great company and a great service. very personal and professional and a pleasure to deal with on both sale and purchase. Highly recommend. Best estate agent I have used in the last 20 years. Everything was clear and they helped at ever stage.PositiveResponsiveness, Quality, Professionalism, Value

Ross · 23 October 2021

Agent replied · 22 October 2024

Dear Mr Murray, Thank you so much for taking the time to review our business at this busy time and we are genuinely delighted by the feedback you have left. We review all of our feedback in our managers meetings and it is always our aim for our clients to have a positive experience from beginning to end, that is transparent and informative. You have also been very pleasant to work with, advised us very clearly at each stage and it goes without saying that on behalf of all of us here at J and M that we send you all our very best wishes now and into the future. Kind regards James Jordan

5/5

Google

We have been really pleased with Jordan & Mason, Kyla has been excellent at keeping us updated with our house purchase and following up with the rest of the chain. We would highly recommend using Jordan & Mason.

Jonty · 23 October 2022

Agent replied · 22 October 2024

Dear Mr Carruthers, thank you so much for taking the opportunity to leave feedback about the service you have received from our Sales Manager Kyla and I know that she will be delighted that you have left such positive feedback. I must agree with you that she works very hard at keeping all of our buyers and sellers up-to-date and is often found chasing areas of the chain that are probably not related to our sale, but certainly helps our clients and buyers reach a positive conclusion. May we also thank you for your patience through the timely process that has existed with the chain and we wish you every success and happiness in your new home. Thank you again James Jordan

5/5

Google

We would highly recommend the professional services that we experience from Jordan & Mason in our recent selling and purchasing of our new home. James and Kyla were especially reassuring throughout these unprecedented times keeping us updated, a big thank you all at Jordon and Mason.PositiveResponsiveness, Quality, Professionalism, Value

Andrew · 23 October 2020

Agent replied · 22 October 2024

Thank you so much for your positive feedback and we have been delighted to act in your sale and to secure a suitable property for you. We are delighted you are already settling in well and may I thank you on behalf of the whole team here for your positive feedback which is invaluable to us. I like the profile photograph by the way, hopefully the conveyancing process hasn't driven you to that much distraction!. On behalf of all of us here may we wish you are very best wishes now and into the future and if we can be of further assistance do let us know. James

5/5

Google

Excellent service especially the very professional Kyla. Kept me updated from start to finish. James was very knowledgeable and achieved a sale close to his original valuation.

Nigel · 28 July 2023

Agent replied · 22 October 2024

Dear Mr Mortimer, Thank you so much for taking the time to leave feedback about the service you have had when selling your late brother's property. We know that the selling process can be challenging and we are delighted to have got your sale over the line. We wish you and your family every success in the future. With best wishes The team at Jordan and Mason

5/5

Google

Thank you to James, Kyla and the team. The whole process has been very smooth. A very professional business with a strong customer focus. The level of communication received throughout the marketing and sale of the property has been fantastic.PositiveResponsiveness, Quality, Professionalism, Value

Robin · 23 October 2021

Agent replied · 22 October 2024

Dear Robin, thank you so much for taking the time to review the services that we have provided you with and we are of course delighted with your comments. These will be forwarded to the team that have represented you and we look forward to our continued working arrangement to a positive and successful conclusion. With all of our best wishes James

5/5

Google

From start to finish I have nothing but praise for Jordan & Mason in the way they guided me throughout the purchase of my flat. I found them to be helpful, professional and responsive. Whilst they were working on behalf of the vendor never did I feel at any stage that they were determined to sell me the flat at all costs regardless of whether I could really afford it or not, but sat me down and discussed the feasibility of me making the purchase, taking into account all the other expenses I would incur. As a first time buyer I found they were always there at the end of the phone to answer any of my queries. All in all, buying a flat is not an easy journey as there is such a lot atstake but they helped to give me the confidence to do it. Rachael Broadbent

95lassie · 23 October 2022

Agent replied · 22 October 2024

Dear Ms Broadbent, Thank you so much for taking the time to leave a review about the service you have received and this will be shared among the team in our weekly team meeting. It is genuinely warming to have such a detailed and positive review and it’s certainly ambition to give our purchasers confidence through the buying process, whilst also looking after our clients who are typically the seller. We wish you every success and happiness in your new home from all of the team at Jordan And Mason.

5/5

Google

A big thank you to Kyla in particular for my house purchase during the pandemic. I received regular updates during a difficult time and a very professional service. I have no hesitation in recommending Kyla and the team at Jordan & Mason.PositiveResponsiveness, Professionalism

Steve · 23 October 2020

Agent replied · 22 October 2024

Dear Mr Allin, thank you so much for taking the time to leave a review and as part of our monthly managers meetings your feedback has been passed to the team who I know will be delighted and in particular Kyla who I know has made such an effort in relation to your purchase.thank you for proceeding as promptly as you did with your purchase and may we extend all of our good wishes to you in your new property into the future. Kind regards James Jordan

5/5

Google

Thank you to Kyla and the team at Jordan & Mason , Salisbury for making sure our purchase went as smoothly as possible. Professional, efficient and friendly service. Many thanks to you all David and Jilly Wright

Jilly · 23 October 2020

Agent replied · 22 October 2024

Dear Mr and Mrs Wright, Thank you for your lovely review at a time we know you are busy. We are all delighted that you have received friendly, professional and efficient service from us. This is certainly always our aim as a team and on behalf of the whole team may we wish you every happiness in your new home. Jordan & Mason

5/5

Google

We let our house in Salisbury through Jordan and Mason back in summer 2019 and have now sold it to the tenants, again with Jordan and Mason acting for us. We chose J&M partly because of their centre of town location but mainly because of their friendly, personable and family-run model. We felt confident that any concerns we had or problems that arose with the house would be dealt with quickly by a small team, rather than being passed around between every changing staff members or between different branches of a larger firm. This proved to be true and we have only praise for how we've been kept informed throughout the rental period and sale. Thanks for the nearly two years of looking after our house and keeping our tenants - now buyers/owners - happy!PositiveResponsiveness, Quality, Professionalism, Value

Nicola · 23 October 2021

Agent replied · 22 October 2024

Dear Nicola, Thank you so much for leaving such a detailed review about the service you have received by the teams. We have been very pleased to represent you, as you have also been a responsive landlord and seller and this has felt like the perfect combination. As you know, we do like to tend to our clients properties quickly and whether this is selling or letting and I am genuinely delighted with your response I will make sure the team are aware of the review that you have left us. May we wish you all our good wishes in the future with kind regards James Jordan

5/5

Google

I highly recommend Jordan & Mason. I was supported throughout a somewhat difficult process by Giles and Kyla, which thanks to their support concluded very well. I really appreciated their time and patience, and would definitely go to them again if buying or selling. Thank you!

Alexandra · 28 June 2024

Agent replied · 22 October 2024

Dear Alexandra, Thank you very much for your feedback about your recent purchase of a property through us and we are delighted that it is reached a satisfactory conclusion for you. There is no doubt that the sales and conveyancing process can be cumbersome and frustrating and I am very aware of the considerable effort that is made by Giles and Kyla to keep all parties updated and to make sure that sales proceed as smoothly as is possible. We thank you for taking this time to leave a review it is greatly appreciated and I hope shows our potential clients the level of work that we will go to to make things happen. On behalf of the whole team can we wish you every success now and in the future. James Jordan

5/5

Google

Communication and attention to detail was second to none. Kyla went the extra mile to make the process easy a seamless. Would recommend 100%.

Nicholas · 23 October 2021

Agent replied · 22 October 2024

Dear Mr Buer, We Thank you so much for your positive feedback and in particular Kyla, who we are very aware works extremely hard for clients and is always so determined to stay in touch and to ensure that no detail is missed. We appreciate this review and that you have taken the time to leave it and all our good wishes in the future.

5/5

Google

Anne and I would like to thank Jordan & Mason, and Kyla in particular for the professional manner in which they handled our recent house sale. The determination and perseverance shown by Kyla in bringing our sale to a successful conclusion was inspiring to watch. We are totally indebted to James, Kyla and all the other staff at Jordan & Mason for the time and effort they gave on our behalf. Thank you.PositiveResponsiveness, Quality, Professionalism, Value

Tony · 23 October 2020

Agent replied · 22 October 2024

Dear Tony and Anne, thank you so much for your feedback and in particular Kyla who as you are right to highlight is a huge asset to this business. Her tenacity, careful attention to detail and above all her absolute desire to provide honesty and a professional service throughout, is the cornerstone of our business. May equally say, it has been a pleasure to represent you. As the world seems to lean away from loyalty in favour of the cheapest option, it is nice to be recognised for the efforts that have gone in to your sale and the charming way in which you have conducted proceedings through what has been in part difficult circumstances. Your loyalty to us is gratefully appreciated and on behalf of all of us here we extend our very best wishes with your onward purchase and plans. The Jordan and Mason team

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Read Jordan and Mason's Google reviews

Questions about Jordan and Mason Salisbury

How many reviews does Jordan and Mason Salisbury have?

Jordan and Mason's Salisbury office has 54 reviews across 1 platform: 54 on Google.

What is Jordan and Mason Salisbury's rating?

Jordan and Mason Salisbury is rated 4.8 out of 5 across all 54 reviews, and 4.8 out of 5 on Google from 54 reviews.

Where is Jordan and Mason's Salisbury office?

Jordan and Mason Salisbury, 4 St. Thomas's Square, Salisbury, SP1 1BA.

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