Connells Salisbury reviews

★★★★★ 5/5

Trustpilot

Great team in Watford Office

Recently bought our first home through Connells Watford branch, and cannot praise them enough. There were issues with their partner legal services, but Brandon from the Watford office was on hand and helped to ensure the process was as smooth as possible.At every step of the way, he was available and provided information guiding us through the process, explaining in detail exactly what we could expect and how we could manage it.Towards the end of the process, the legal side required lots of witnessed signatures, which Brandon was happy to do for us on numerous occasions, and continued to explain what everything meant and how it would work.This would have been a very different (and unpleasant) experience if it wasn't for him, so Thank you Brandon for getting us through it!

Lee · 23 June 2023

★★★★★ 1/5

Trustpilot

Don't listen to the customer or even…

Don't listen to the customer or even what the law states even if your the paying customer. After 5 months of constant false promises chasing 5 times a week every week and not being listened to at all not one bit decided to go elsewhere. So if you don't want your house sold no interest no hopes no chasing not being listened to not following potential buyers then go until then avoid at all costs wish I did!

A · 12 September 2025

★★★★★ 5/5

Google

We have been delighted by the service and communication from Connells Estate Agents Salisbury. All of the staff have been great and I would recommend them if you want a friendly, professional and effective service. Every step was well explained and the staff team work well together.

Christine · 1 September 2025

★★★★★ 1/5

Trustpilot

Treat tenants poorly

Treat tenants poorly. Had to chase for over a month at the end of tenancy to get 3 months over paid rent refunded to me!!! Now having to fight to get my deposit back. See BBC Panorama about this Estate Agents practice's.

Daphne · 8 July 2026

★★★★★ 5/5

Google

We met Darcie, At a he property today she was extremely professional and answered all our questions extremely impressed ..Good job!

Garry · 17 April 2026

★★★★★ 1/5

Trustpilot

Oh my gosh they deserve 0 stars

Oh my gosh they deserve 0 stars, what a complete rubbish of a company We requested a valuation for our shared ownership flat, to sell it, it was very urgent for us to receive it, they came, literally spent 2 minutes in the flat only to send me this ridiculous report showing the value of the flat is Zero, and claiming that it was to remortgage even though I specifically said it was to sell the flat, I emailed them they never replied so I got another valuation with another company, days later they replied saying that because of The cladding we needed an EWS1 as the cladding was dangerously, it’s a brand new building! We have the EWS1 form, they refused to amend the report or refund the money, this company is a disgrace, AVOID!!!!!!!

SE · 13 August 2025

★★★★★ 5/5

Google

Amazing experience, Aidan Hall was amazing anything we needed he was there and helped us, he made our first renting experience so easy and smooth, we want to thank you so much for everything you done for us

Popasmurf · 27 January 2024

★★★★★ 1/5

Google

I have had countless calls from Tegan as well as 3 other people. This was in regards to a Zoopla evaluation not made by myself where someone has clearly accidentally used my number instead of their own (I live 3 hours away) After 3 times of politely asking to have my number removed the calls wouldn’t stop. I ended up blocking the main number but the calls keep coming under different numbers also leaving voicemails each time. Surely after asking to have your number removed multiple times it eventually becomes a GDPR violation here?

Tim · 26 May 2024

★★★★★ 1/5

Trustpilot

Awful company

Awful company. I paid for a RICS survey the valuation was based on comparable sales that were a year old and another that was 9 months old. And not even similar properties. Complete waste of money and you can’t talk to them you have to email details of any issues and get a generic response to say they won’t look into it! You have to appeal and do the work yourself, If I could give them zero stars I would! Use anyone else!

Denise · 8 August 2025

★★★★★ 1/5

Trustpilot

Terrible estate agents

Terrible estate agents. You cannot believe a word they tell you , never answer the telephone and never return calls . They make excuses up as they go along

Robert · 25 September 2026

★★★★★ 5/5

Google

Connells - Crystal in personal was very helpful, kind, attentive, humble, polite and very much respectful towards us and has helped us to find the right place. She made all the process so simple and convenient thanks to crystal. All other people at connells are also very polite and helpful

Vivek · 15 July 2025

★★★★★ 1/5

Trustpilot

Overall poor, bad communication and driven by viewings not sale

My property was listed in September, I had offers but was not entirely happy with the risk of one, though went with the advise of their branch manager. The communication and info was pretty poor, which ultimately led to the buyer pulling out in Feb, right when my offer on buying a house was agreed. Up to this point their performance was somewhat excusable, but Connells then seemingly chucked any random through my house without due diligence checks as to whether the viewer was in a position, or even able, to buy, which was extremely inconvenient. The feedback also showed clearly they weren't 'selling' the house, or answering questions, but this may be more a point on the viewers than the caliber of agents (who are generally pretty good though on occasion were a touch rude). This also meant I lost out on another house purchase.The past week, whilst on a training course working from home, I requested viewings to be cancelled, but Connells proceeded anyway, interrupting to a potentially detrimental result on my course. Once is bad enough but then two days later they arrived on another viewing, earlier than it even had been booked, that had also been cancelled, with my partner having just stepped out of the shower to see some random guy in my garden looking through the windows. One of these issues is excusable but not all continuously.I'd strongly advise using any other agent

Mr · 26 April 2023

★★★★★ 5/5

Trustpilot

James Edmondson from Connell attended…

James Edmondson from Connell attended my home to provide a mortgage valuation survey. James explained to process in detail and was very friendly and really put me at ease. He made sure i understood everything and answered any questions i had.Nothing seemed too much trouble and he made sure the process ran very smoothly.thankyou for a great experience.

Sam · 26 February 2026

★★★★★ 5/5

Google

Matthew at Connells is helping me every step of the way during my current house move. He keeps me up to date and feel extremely confident with the process. Tegan also has been especially helpful, in fact, everyone I’ve come into contact with at Connells has been extremely helpful and professional. I look forward to concluding my house purchase in the near future. The staff at Connells are a real credit to the company.

Tracy · 24 August 2024

★★★★★ 5/5

Trustpilot

We (Lisa/Jon) are very pleased to say…

We (Lisa/Jon) are very pleased to say that CONNELLS Estate Agents mutley plain are very professional/ courteous and nothing we needed was not to much trouble for the team. From beginning to end of the process is selling our house was excellent. We highly recommend Alli / Sam and TEAM if you are looking to sell your home. All our thanks and best wishes to you all.

Jon · 1 March 2024

★★★★★ 1/5

Google

Oh dear. We found a property to rent and what started off as a promising start, with Aimee in her first week as a lettings agent, she was very pleasant and competent. We placed the required 5 weeks holding deposit on the property and proceeded with the referencing formalities etc., During this time the Landlady changed her mind (not for the first time) and no longer wanted to rent the property but now wanted to sell it. As we had only signed the 'intention' to rent and paid the holding deposit to Connells, that was that, the tenancy could not go ahead. So we asked Connells for our 5 weeks deposit back and despite being told it would be returned, kept getting fobbed off with excuses such as 'the accounts team are very busy' to, 'we use an external company to take/hold the deposits' (which was not disclosed at the time placing the payment directly with them.. Upshot after continual failures to return the deposit we gave them a 5 day notice of intended litigation. No deposit received, so proceeded with a claim through the Small Claims Court. Strangely, the deposit was then returned, but not yet the costs incurred is getting it back; so we will proceed with the litigation and see what a Judge makes of their behavior. I understand the 'change in mind was not the agents fault, but the manner in which they behaved thereafter was dreadful. Avoid handing any money over to them.

David · 26 April 2024

★★★★★ 5/5

Google

Great experience with listing our property for sale. Clear guidance and support from Matt and the team. Multiple viewings and property sold within 3 weeks. Highly recommend!

Nick · 25 July 2024

★★★★★ 1/5

Trustpilot

Awful to deal with

We were asked to quote them for some windows in the NG2 area of Nottingham, we agreed a price, I informed them that we needed a contract signing and a deposit paying, I was asked to send the paperwork to a totally different email address, it was a maintenance companies email, we then received a call from a finance company asking if they could buy the windows directly from our suppliers, this immediately rang alarm bells, so I informed them that we would no longer carry on with the work, we then received a 1-star review on here, awful to deal with, phone calls to my mobile at 9pm, constantly messaging on whattsapp, I genuinely believe that we have had a lucky escape.

Kerry · 25 July 2025

★★★★★ 1/5

Trustpilot

terrible estate not answering phone…

terrible estate not answering phone calls i was ringing the office in kings wood the lady on the phone slam the phone on me if you selling a house you are wasting your time with these people

Jorawar · 25 July 2026

★★★★★ 5/5

Trustpilot

Green lane Wigan visit

Good morning just a review on connells surveying team excellent internals team on appointment processing very easy to work with On the external side of the company had a pleasant young man James visit my property yesterday smart ,knowledgable and punctual interacted with my builder brilliantly credit to the company well done connells

Julie · 28 March 2026

★★★★★ 5/5

Trustpilot

Honest and transparent from day one…

Honest and transparent from day one made it easy to know what the costs and service would be. The entire team was dedicated to achieving the best outcome possible in a good time frame. A sale at the price discussed was achieved quickly and then I was supported throughout to the final day of exchange. Great service and good support.

N · 25 January 2026

★★★★★ 1/5

Trustpilot

Horrendous - Avoid as a seller at all costs

Connells are aggressive, harassing and rude. I’d actively not look to purchase a house if I saw it was listed with Connells, during my house search they were horrendous, overbearing and far too pushy. Their email and phone notifications are ridiculous, I’ve emailed and called on multiple times asking them to stop contacting me via phone, they are intent on harassing potential buyers to the point I’d avoid anything listed by them.

Laura · 29 September 2025

★★★★★ 5/5

Trustpilot

Had a survey conducted from James…

Had a survey conducted from James Edmundson. I mean, what can I say... he was quick, efficient and friendly. It was immaculately clear that he knows his trade and knows full well what hes doing. Knows the area impeccably and promised a quick turnaround on delivery. Connells... youve got a keeper.

Jack · 31 March 2026

★★★★★ 5/5

Trustpilot

I used the in house mortgage advisor…

I used the in house mortgage advisor Joseph Whitmore when buying my house. Throughout the process he was professional and very knowledgeable. He dealt with issues quickly and confidently ensuring that the mortgage went through in a timely manner. Would recommend Joseph to others in the future

Darren · 19 December 2024