Trusted Agent profile · Rushmoor
Verified
★★★★★
2,205 reviews across 3 platforms
175 Victoria Road, Aldershot, GU11 1JU, Rushmoor, GU11 1JU
Prospect's office in Rushmoor, at 175 Victoria Road, is rated 4.7 out of 5 across 2,205 reviews on three platforms, including 302 Google reviews rated 4.9.
302
Reviews on Google
This office
36
Reviews on Facebook
Business-wide
1,867
Reviews on Trustpilot
Business-wide
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Every review we hold for the Rushmoor office, from every platform, shown as written. First names only.
5/5
TrustpilotUrgent advice required
Spoke with Natasha in the Aldershot office who I found to be very knowledgeable regarding the market, she had taken the time to speak with me in depth and I never felt rushed at all. Excellent customer service compared to other estate agents I've spoken to previously. Thank you!
5/5
TrustpilotSimply the best
I had a viewing with Charlotte, she was super professional. Probably the best viewing I've ever had.
5/5
TrustpilotBeckie Baxter
My first point of contact with prospect wasn’t all that great but since Beckie took over she has been amazing with a positive attitude, super friendly and understanding. she would always pick up on any queries or problems I had with the property I am renting in a nice manner. She is easily approachable and I feel I could talk to her about anything. Thank you for all your help Beckie! Natasha
5/5
TrustpilotDealing with my tenancy renewal Sasha…
Dealing with my tenancy renewal Sasha was a delight to deal with throughout. Thank you for making the process so easy.
5/5
TrustpilotPrompt & professional
Sasha has been very helpful and prompt with information and contracts. Always professional and easy to get on with. Pleasure dealing with her.
5/5
GoogleNatasha, was extremely helpful, informative, punctual and knowledgable, in regards to the property and the area. This was very valuable as we weren't from the local area. She was incredibly professional and would happily liaise with her again if & when required.
5/5
TrustpilotHelpful & patient with self employed complexity
Stefano & the team helped me & my partner so much with the referencing process for our new tenancy. I am self-employed which added some complexity, however Prospect were patient and helpful the whole time. Thanks! We can't wait to move in
5/5
GoogleNatasa is a wonderful team member of prospect.
1/5
FacebookSo, if their slow response and lack of communication and compassion wasn't bad enough, when my purchase fell through and Matt said "it's frustrating for me to you know, I now don't get paid" They also didn't bother to tell anyone else. My solicitor continued to try doing some work, until I called to discuss my next move, they had NO IDEA the sale had fallen through! Can't even do that part of their job - let alone the next bit! I have now not had any follow up calls or heard ANYTHING back from them to see how I'm doing with my search. The least I expected was a phone call to find out what I was looking for and to be on their mailing list. But instead, despite phoning them to complain about this, I still have no returned phone calls! USELESS! AWFUL company! Stick to the big guys or doing the work yourself, don't deserve the money they are paid! I guess this is what happens when a company employ young men who don't give or have any idea about customer service!
5/5
TrustpilotBrillant Communication & Helpful team.
The Prospect team as a whole has been very helpful, mindful and quick to resolve any issues, we've had. Their communication has been clear and informative since day 1, from all the staffs & specially Beckie Baxter who has responded to every agendas with lots of care and always looking to get the best deal for you. Overall the team has made me feel at ease and welcomed. Positive Recommendation.
5/5
TrustpilotGreat service fron Virginia Ayres
During a very rocky period, made tougher by the October budget, we were lucky to have Virginia's skill and dedication. She was dogged in her pursuit to exchange of contracts. The chain became convoluted, but she was on top of matters every step of the way. Great to have Virginia's proactive approach. Thanks for getting us over the line.
5/5
TrustpilotMichael was great from the start and…
Michael was great from the start and sold in 2 weeks after some great advice 5 star
4/5
TrustpilotWell informed of the market
Beth and Paul from Prospect kept us informed of upcoming properties to market after a tricky time with vendors pulling out on exchange day! They helped up find a new house and once we had an offer accepted, helped negotiate access to the property to bring our builder over before we moved in which was helpful
5/5
TrustpilotMarvellous Melissa
Melissa is always both very professional and very personable. The service she provides is efficient, speedy and a pleasant interaction.
5/5
TrustpilotHarry was a great help in getting my…
Harry was a great help in getting my property reclet in a very quick time. His enthusiasm,and proactive communication if status was very helpful.
5/5
TrustpilotPositive experience thanks to Dexter
We dealt mainly with Dexter and he made it a very positive experience. He was always on hand to help, was very easy to contact and always friendly. Many thanks.
4/5
TrustpilotSasha is very quick to respond to any…
Sasha is very quick to respond to any issues we have- I have found her very polite, professional and helpful.
5/5
FacebookExceptional service by Elliott Garrington assistant manager at prospect estate agents. He is very hard working, posses excellent communication skills and superb customer service skills. I have no hesitation in giving him a FIVE STAR. Thanks for all your help.
Thank you for your feedback Muhammad.
5/5
TrustpilotAgnese has been awesome throughout our…
Agnese has been awesome throughout our tenancy. We have had a couple of things coming up and she resolved things quickly.
5/5
GoogleHad another viewing with Mel Waxman on Saturday. Super helpful and professional as ever. Thanks Mel...!!
5/5
TrustpilotSasha is fantastic at what she does
Sasha is fantastic at what she does, all the transitions have been seamless due to her excellent organisation
5/5
TrustpilotExcellent estate agent
Excellent estate agent, very responsive and communicative. They got us to exchange of contracts with the minimum of fuss. Would highly recommend Prospect for anyone wishing to sell their property.
5/5
TrustpilotSasha Byrne
Sasha Byrne is always available to help. She’s very cooperative. Much appreciated
5/5
GoogleI have recently had the opportunity to liaise with the Team at Prospect Aldershot, speaking with Dan, Natasha and Shaun, they have equally showed their experience and knowledge of the property market within Aldershot . A pleasure to work with.
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