Stirling Ackroyd Englefield Green reviews in Runnymede

★★★★★ 1/5

Trustpilot

Didn’t Bother Turning Up

Made an appointment to value my property for sale. They choose the date/time but then didn’t bother turning up. If they cannot be bothered when trying to win your business then no point working with them in the future.

Still · 16 May 2026

★★★★★ 1/5

Trustpilot

PLEASE BE CAREFUL

PLEASE BE CAREFULI put an offer on a property to rent. My offer was accepted and I was sent a link to read a draft contract, confirm it was read and pay the deposit. I sent screenshots of error messages but I was being pressured to pay the deposit without reading the contract. They refused to email a PDF version and was told I would lose the property if I didn’t blindly pay the deposit. PLEASE BE CAREFUL and do not sign anything or pay a deposit unless you are fully informed as to what you are agreeing to!

Lola · 22 October 2023

★★★★★ 5/5

Trustpilot

Morgan Senior - very helpful

Morgan Senior was very helpful, experienced, easy to talk to and patient. Would always call me back straight away and able to answer all my questions. Provided an excellent customer service in my search for my new property. He assisted with all the stages making sure all the need were met. I am happy with the service that was provided. I do believe he will be a good contact going forward.

Manpreet · 11 April 2023

★★★★★ 5/5

Trustpilot

Very reliable and efficient

I had arranged an RCIS level 2 survey along with valuation by SA surveyors. The best part of dealing with them was the communication. Amy has been great at responding to queries and the email replies were as quick as a messenger chat! The survey happened within a short time, the report was generated very next day and the price was very competitive. The report itself was well organised and they had a separate section of summary questions to be raised with the solicitors. I did a fair amount of research before deciding on a surveyor. I would recommend that as a first time buyer, if you were to trust me, you can definitely go for SA.Regards

NISARG · 23 April 2022

★★★★★ 5/5

Google

Mark Latham and the team did a fantastic Job of selling a flat I bought off them and refurbished for re sale - In a difficult market they kept the pressure on and got the deal done - I would highly recommend them - very friendly local office.PositiveResponsiveness, Quality, Professionalism, Value

Keith · 23 October 2021

★★★★★ 5/5

Trustpilot

Thanks for Agent Lety

Agent Lety is the reason for the five-star review. The boiler in my house was broken and after reported it through maintenance form, it’s still not fixed after four days. But when Lety took over, she called up contractors and arranged them to come timely next day. She always replies promptly and being very helpful. It’s good to know I can rely on her.

Ange · 10 October 2023

★★★★★ 5/5

Trustpilot

Quick response, friendly service

They were super quick at getting back to me after leaving a message to requesting a viewing, Ellis was so friendly and super helpful.

Customer · 12 July 2025

★★★★★ 5/5

Trustpilot

A dream come true!

Thank you so much to the whole team at Stirling Ackroyd and a special thank you to Karina who has gone above and beyond for her outstanding service. She has dealt with any problems arising in a professional manner and has kept me informed at all times. A very honest and trustworthy company for anyone looking to rent out their property! - would highly recommend. Thanks so much again for all your hard work!

Raimah · 2 December 2022

★★★★★ 1/5

Trustpilot

Terrible letting service from Stirling Ackroyd

I contracted Stirling Ackroyd to manage my property when I was letting it.The experience was terrible, as they were really hard to communicate with as I usually had to leave several messages and chase for a response. They made a terrible mess of renegotiating the contract at the end of the first year, so I then terminated my relationship with them and found it much easier to manage the property myself. Over 12 months later I am still waiting for them to transfer the deposit to my account with the Deposit Protection Service and have been making nearly daily calls for the last month to try to get this done.

Isobel · 29 September 2023

★★★★★ 5/5

Trustpilot

Amazing Service

Renting with Townends has been amazing from the Start. Nadine and Katie in Sunbury helping find a great home and making it easy to go through the process especially when it was our first time renting while expecting our first baby. We had a few little maintenance requests which we had to contact Katy Harris from property management to help organise it and she has been a delight to deal with being fast with responses and keeping us updated. Such an amazing team

Tayler · 11 March 2022

★★★★★ 1/5

Trustpilot

Left in the rain - no communication from the agent

We had a viewing yesterday, we were stood outside the property in the pouring rain for 25 minutes and I could not get through to anyone on the phone, nor was anyone answering the buzzer. I spoke to the agent this morning, and they said they forgot to tell me yesterday that the viewing was cancelled. A waste of 2 hours of travel, money and ended up soaking wet.

Molly · 22 May 2024

★★★★★ 3/5

Trustpilot

Calm, polite and professional.

As a new property manager Saffah is no doubt finding it a challenge faced with do many tenant and landlord issues and a groaning email inbox every morning. In spite of this Saffah manages to retain a calm approach and patience. Communications with the agents in general and action on issues have been a little iffy in the past but Saffah seems professional and efficient. I think there is room for improvement overall in the property management department of the company but Saffah is obviously trying her hardest.

Pippa · 8 March 2022

★★★★★ 5/5

Trustpilot

Spencer du Jonge is an efficient agent

We have been dealing with Spencer du Jonge to purchase a property and he is a very good efficient agent. What we have found most helpful is he always responds quickly to phone calls and messages, so we are not waiting around. If he can not take a call he will message straight away to say why, not leave you hanging. He has also been hard working to update us with news late in the evening (our of hours) so we can get on with things the next day. Spencer was also successful in completely diverting us to another type of property which I didn't originally want to see but have now changed my mind and am buying that place- if you are selling somewhere then that is the type of agent you need!

Sophie · 4 March 2022

★★★★★ 1/5

Trustpilot

Have not had a good time under them as…

Have not had a good time under them as tenants. We have just moved out of our property let by them and it has been a nightmare. As soon as you sign the tenancy agreement, they don’t care.Once we notified that we were not renewing our contract and they put it back on the market, they would constantly try to arrange viewings a couple of hours before, despite us saying that we need 24 hour notice.The biggest thing however is our deposit. Our landlord authorised release of our deposit two weeks ago, we have emailed and called multiple times with no one answering where it is. We finally managed to get through today to a quite rude woman who said there was no record of this but looking back, she didn’t even ask for any further details or our address.Really disappointed and still awaiting our deposit.

Victoria · 21 September 2023

★★★★★ 5/5

Trustpilot

Brilliant service and very professional!

I came across Stirling Ackroyd with the hope of finding a property to let. Within hours of inquiring, William along with Ali made it possible. They were both very efficient and very accommodating all throughout the process. My application went very smoothly thanks to their superb skills. If you're looking for a letting agents to help you with finding a property don't hesitate to contact Stirling Ackroyd in W14. You will not be disappointed with their services.

Vin · 29 June 2022

★★★★★ 5/5

Trustpilot

Sandra -Amazing

I had a fantastic experience working with Sandra. I found her knowledgeable and professional. Sandra answered all my questions and is super kind and friendly. I have known Sandra for many years now and she has a great personality and always stays in touch! Always helps me with any questions and gives great advise. I would highly recommend Sandra to anyone . Kiren

K · 26 September 2023

★★★★★ 5/5

Trustpilot

Alpha helped us find our house!

When we started with Stirling Ackroyd, they were called Townends.After meeting us on a few viewings, Alpha phoned me to let me know of a property about to return to market. He really knew what was important to us after collecting feedback from previous viewings and he knew we'd like this property. Our schedules were difficult to align with the sellers, but he was persistent and managed to get us in to view before anyone else. We're picking up the keys to that house today!Alpha and his team helped to make the very stressful process of buying a house as easy as he could for us. He was accommodating, understanding, and communicated very well and promptly all along the way. His handover to sales progressions was seamless. From that point, Sophie took on a lot of responsibility, especially when the sellers solicitor stopped responding to all communication from every side. She helped to keep communication moving between ourselves and the sellers. We exchanged from about 11 weeks of our offer being accepted and completed 3 weeks later (due to the Christmas holidays). I would use them again.

Emily · 7 January 2022

★★★★★ 1/5

Trustpilot

Don't Use This Company For Anything

Would give them zero stars if that was an option but need to tick at least 1 star to register a review. Appalling service & shocking treatment of customers. Really poor internal processes which they then make their customers problem. Zero accountability for their own internal errors. While they're after small amounts of money in the short term, (multiple small amounts add up to them), it will come to bite them eventually as folks will write honest reviews like this - reading reviews, sounds like I'm not the only disgruntled customer, doesn't surprise me. Shame they don't understand the saying "what goes around comes around"

Fionnuala · 21 March 2025

★★★★★ 5/5

Trustpilot

Arti is awesome

I must say Arti is the nicest and most helpful estate agent I have ever met. An absolute pleasure to talk to and he answered every single annoying question I had! Our whole experience has been positive and I highly recommend this agency for your letting or sales needs. Arti is the absolute boss... he rocks.

Christine · 27 February 2024

★★★★★ 5/5

Trustpilot

I had a lady called Jessica Wright (…

I had a lady called Jessica Wright ( surveyor) to inspect the property, to be honest it was such a awesome experience for a change , why , to actually meet someone who was extremely professional in every mannerism, very polite and talkative so it made myself feel at ease , it was such a lovely experience because Jessica was actually talking about her job and also about the town , Jessica looked really happy and extremely content doing her job , what was also nice to hear that Jessica was talking about the company itself so it also gave me great insight how professional the company is , T’s crossed I’s dotted , Jessica had a excellent Personal attitude, she listened to all questions and feedback with no hesitation, Another Brilliant point which I would like to mention: because of these extremely uncertain times regarding COVID, we all need to do our part , unfortunately a lot of peoples are becoming complacent, Jessica could certainly do the catwalk for PPE , wearing the mask correctly covering nose and mouth , excellent choice of mask because it didn’t muffled her voice , plus she was wearing gloves at all times ,Just like to say well done to Jessica because the way she conducted herself in such a professional way , which I have always said over the years regarding different industries, each individual represents the company who they work for and each individual can make a company stand out from the rest and put them a head of the game , so we’ll done Stirling Ackroyd keep your standards high and look after staff and they will bring great rewards to the company, remember no ( i ) in team , it’s i and you that makes the TEAM, so that needs to be always implemented from the TOP to keep successful, Excellent Kind regards Mr S porter Atlas mill Bolton

Stephen · 30 December 2021

★★★★★ 5/5

Trustpilot

Excellent service from Ashley-Jane, Simon and Team

Excellent service from Ashley-Jane, Simon and the team in the sale of my property. I achieved the sale price I wanted and the process was good due to the highly responsive and professional team. Good communication ensured I was kept updated on all aspects of the sale, and the sale completed, even though it was a difficult time in the market. Excellent experience and I would recommend their services 100%.

Catherine · 28 February 2023

★★★★★ 5/5

Trustpilot

Impressive rental service

Very focussed and dynamic agency. They contacted me and said they could rent my one bedroom flat in Covent Garden quickly. They delivered within a week: first a short let to keep up the cash flow (I was reluctant to do so, but Henry went out of his way to help with purchases), immediately followed by a long let. Impeccable.

Jay · 27 September 2017

★★★★★ 1/5

Trustpilot

Do not use

Used the survey to purchase a property recently and they simply did not do their job. The house was full of damp and mould, the interior walls were rendered instead of plastered and the surveyor stated he did not see any of this. I have had 4 damp experts all telling me to chase up this problem with the surveyor as it should have been spotted. They have been completely unhelpful and do not participate in any responsibility. I do not believe they even viewed the house to survey it. 100% do not recommend.

Jack · 22 August 2023

★★★★★ 5/5

Trustpilot

5 Star Service

Stirling Ackroyd lives up to its claims as an experienced, professional company with a knowledgeable and dedicated staff. In all my dealings with members of their Lettings team I have found them to be prompt, reliable, polite and friendly. I would especially like to acknowledge Clive Martin who has been the point of contact as my Property Manager since 2012. As I live overseas, it is particularly important that I have someone that I can rely on and trust to have my best interests at heart. Over the past nine years, Clive’s ongoing assistance and support has been invaluable. Clive always deals with any queries or concerns promptly and he efficiently resolves any problems that may occur. I am also kept fully informed of any procedures or actions that need to be undertaken, which is reassuring and very much appreciated. I would strongly recommend Stirling Ackroyd.Thank you, Clive and the team.Elaine (Australia)

Elaine · 21 December 2021