Trusted Agent profile · Runnymede
★★★★★
1,431 reviews across 3 platforms
19 St Judes Road, Englefield Green, TW20 0BY, Runnymede, TW20 0BY
Stirling Ackroyd's office in Runnymede, at 19 St Judes Road, is rated 4.4 out of 5 across 1,431 reviews on three platforms, including 111 Google reviews rated 4.9.
111
Reviews on Google
This office
1
Reviews on Facebook
Business-wide
1,319
Reviews on Trustpilot
Business-wide
Every review we hold for the Runnymede office, from every platform, shown as written. First names only.
5/5
TrustpilotJames Banister - highly recommended!
I've been renting my flat through Stirling Ackroyd for the past 4 years, James Banister is the managing agent of the flat and I can highly recommend him. He promptly responds to all my emails about issues I may have with the flat (e.g. hot water or boiler related) and every single time he has sent maintenance to fix any issues as soon as possible. I can always rely on James.
5/5
TrustpilotI had a lovely lady Hannah assist me on…
I had a lovely lady Hannah assist me on every matter, answering questions with no problem regardless of how many i had. She made the process easy and straightforward every step of the way, i am very grateful for the help
5/5
TrustpilotI recently sold my house through…
I recently sold my house through Stirling Akroyd Mitcham. The service was exceptional from the start and made a very stressful event easier to manage. My agent was Charles who had a lovely calm approach and was open and honest. My home sold very quickly and Charles kept me informed throughout. I would highly recommend them and the rate offered was very competitive.
1/5
TrustpilotGenuinely Could Be The Worst Business On The Planet (Of All Time)
Am very sad that trust pilot doesn’t allow me to put 0 stars. 1 is far far too generous, and frankly it’s offensive to businesses who have worked hard to earn their 1 star out of 5. In any case, DO NOT TRUST THE 5 STAR REVIEWS - THEY ARE ALL FAKE.I wrote another review a while ago that they tried to have taken down (and somehow it’s miraculously disappeared now). They fill these pages with fake reviews and petition to get all the bad ones taken down. Maybe if they spent less time combatting people’s genuine anger and disgust with their service and more time actually doing their jobs this complete and utter shitshow of a company wouldn’t be receiving reviews like this one.I’ve lived in my property for 9 months now. On Day 1 check-in we noticed the kitchen tap was broken. It’s 9 months later, the tap still doesn’t work. How is it even possible to be that incompetent and to have that little regard for your customers? Stirling Ackroyd you should hang your collective heads in shame. If you want this review to be taken down, fix my goddamn tap!!
5/5
TrustpilotJoel was super helpful
Joel was super helpful. Would recommend!
Dear CharlieCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotQuality, professional service from Sunbury
We were so impressed with the whole Sunbury team - especially Terry, James and Maxine who managed our sale and purchase. From our first meeting, they were relational and never pushy.Throughout every stage of the process - from marketing and photography to viewings and sales progression, we always had quick responses to our questions. Their knowledge and expertise continually reassured us.We definitely recommend the whole team at Stirling Ackroyd Sunbury.
5/5
TrustpilotI should really thank the angent
I should really thank the angent. I recently travelled from Manchester to Isleworth to look a property with other agency unfortunately it's been given to someone else while I'm on train. However sterling angent helped me to book quickly to view a property by taking effort as they understood my situation.
5/5
GoogleWe put our house on the market shortly before Christmas and three days later it had been sold! I really can't fault the keen efficiency of Mark Shepherd and Mark Latham in Englefield Green. There was a six-month gap between the sale being agreed STC and completion (due to the fact that neither we nor our buyers could move immediately), but the Marks kept in regular touch with us so that we knew what was going on. I would recommend these estate agents unreservedly to anyone selling their house in Englefield Green.
5/5
Trustpilot5 Star Service. Excellent!
I had an exceptional experience working with Sandra! Her professionalism, knowledge, and dedication made the process simple and easy to understand. She has been responsive and has gone above and beyond to meet my needs. I would highly recommend Sandra for anyone in need of a top-notch estate agent.Many thanks, Graham Poppleton.
5/5
TrustpilotExcellent property related services
Mela provided excellent property management services, addressing all tenancy issues promptly and within agreed timelines. This reflects the high level of professionalism demonstrated by the Stirling Ackroyd team.
2/5
TrustpilotDisappointing service since my agency was taken over by Stirling Ackroyd
Stirling Ackroyd took over a brilliant small letting agency in Brixton, Beresfords, who were letting and managing my flat for me. While initially they seemed fine, it has now been over two months since I moved back in, and the basic things I asked to be fixed that my tenants broke still haven’t been sorted - despite paying Stirling Ackroyd myself for these to be fixed and endless, endless conversations, chasers and pleas of urgency for these to be done before I moved back in. I don’t know how complicated it can be to replace the missing bits of my fridge, stop my kitchen tap from spraying all over the kitchen, ensuring that I can have a shower that’s not boiling hot and getting the beds cleaned. Really disappointing experience, and my flat is still not in a liveable state as I move in, and I’ll have to pay for all this again and organise It to be done myself.
Dear Hester, I am sorry to hear of your frustration. While the business has seen change your Property Manager has been consistent and you should not have experienced the negative impact you describe. I understand we were unable to instruct works as funds were not allocated meaning there was a delay. I appreciate this does not give you detailed information but I can assure you I have spoken with your Property Manager who is in regular contact with you and is supporting you during the deposit distribution. Should you need anything further please do get in touch with your Property Manager directly or by emailing help@stirlingackroyd.com. Kind regards, Amber
5/5
TrustpilotFirst class experience from Sophie
The annual renewal process can feel daunting with lots of decisions and admin, but Sophie Ekins not only ensured we were punctual with kicking off the process but also broke it down into manageable chunks and was more than happy to share her years of experience to support me in making the right decisions. Thank you so much Sophie for all your help, made my life so much easier.
5/5
TrustpilotGreat service!
I rent my property out through Stirling Ackroyd. Being a first time landlord I didn't understand a few things on the contract. I ended up getting through to their head office where I spoke to Adnan in the Central team who was incredibly helpful in clearing up questions I had. He also helped me out with questions I generally had regarding building an investment portfolio. Highly knowledgeable and recommended.
1/5
TrustpilotThey don't care about people. And they are not professional.
Be very careful in renting a property through Stirling Ackroyd. Or as a landlord giving them your property to rent out. Despite being aware of a change in our circumstances, and a stellar payment record even throughout Covid when I had lost my job, they put up the rent by 20%. And now they are taking their time in refunding my security deposit. It has been 2 weeks without an update. They don't care about people. And they are not professional. Conduct business with them at your peril.
Hi Eric, I am sorry to read your comments. Rents have increased and I am sorry to hear you have been impacted by this. I would like to assure you that we recognise the challenges faced by Tenants and work with both Landlords and Tenants to reach agreeable solutions wherever possible. If there is anything outstanding that you need any support with please do let us know by emailing help@stirlingackroyd.com - Amber
1/5
TrustpilotI have used a local letting agent for…
I have used a local letting agent for my 2 flats for 25 years.A year ago the agent got taken over by Sterling Ackroyd.Months later my tenant emailed me to ask why the deposit provider had changed.I had to admit that I had not heard.I took it up with Sterling and found that they had not copied my email correctly from the previous agent.So although the landlord is legally responsible for deposits I had not been consulted.Then a short time ago I had a phone call from them to say that annual renewal was due.I was astonished to hear that my email still was not correct and that they were not aware that the tenancy was periodicAnd that they did not know the fees that applied to my account.This is a shocking level of incompetence Regards John
Hi John, I am sorry to hear your contact information was not updated. If you have any further concerns or need any additional support at anytime please do get in touch using help@stirlingackroyd.com. Many thanks, Amber
5/5
TrustpilotExcellent service
If only all lettings agents were like Stirling Ackroyd!They treat tenants like human beings, take time to properly register you, understand your requirements, and actually call you when they have a suitable listing. For landlords they make sure that they find the best tenant for the property. Nelsson and Leila were particularly fab! This firm will always be my first call when looking to rent or let accommodation.
3/5
TrustpilotNot an ideal property manager
Unfortunately, I have to leave a neutral review after one of your employees was very unresponsive and rude throughout our rental period.Sereena, since the beginning of the tenancy, was unresponsive, and rude and would never include both tenants in her emails. I, the main tenant who had continuously asked to be included in her emails sent to the other tenant, had to figure out on my own that firstly the contact information was changed, and then at the end of the tenancy an amount was deducted without me confirming first and agreeing to the amount. You had one job, to be a PROPERTY MANAGER, and you failed terribly at doing it. Would not recommend her services.
Hi Pantelis, thank you for using Stirling Ackroyd and for taking the time to share your feedback, which I regret was not all positive. Amber
5/5
TrustpilotGreat
Great, very helpful. Thanks Ashley.
Dear AbCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotJoel is extremely knowledgeable
Joel is extremely knowledgeable and very well informed about the property market. I have been dealing with him for some months now with a particularly challenging property and all I can say is he is a true professional. Im sure Sterling Ackroyd are delighted to have him on the team.
5/5
TrustpilotSmooth relocation to Virginia Water
Was relocating internationally to Surrey and Rominder and Jasmine from the Egham/ Englefield Green office were super responsive and great to work with. We were able to work rapidly to a successful lease. Tim Nagamani was fantastic in getting a couple of small issues dealt with before and after move-in and followed up to ensure it was all satisfactory. Can’t recommend this team enough!
5/5
TrustpilotJoel from head office.
Joel from head office was patient and did his very best to ensure the necessary paperwork was completed, accurately and with the minimum amount of fuss.He was very pleasant reassuring And made me feel at ease.Altogether a very pleasing young man, and I would be perfectly happy to deal with him again.
1/5
TrustpilotNothing but disappointment
Disgrace of a property management companyWhen first speaking with this agency, they were lovely and couldn’t do enough for you. Since signing into our rental, the property management side has been absolutely hopeless. We’ve had issues with our gas boiler which has now take over a month of anyone to get in contact with us or resolve. Instead you get emails from the staff saying your emails have landed in their ‘junk’ folders. When shown around the property, there were a few things they forgot to mention, the fact that’s sheds down the end are completely full and we cannot use and the garden was a tip. But we were assured this was a priority to get fixed. - this was promised 5 months ago. After 2 storms the garden needs a lot of work, we have a child under 2 and there 2 trees that’s about to collapse, a fence that has collapsed, etc - images have been sent to the company weeks ago with no actions to resolve so far. No sense of urgency to clear the garden from hazards.When calling you just get fobbed off and promised someone will call you back - this never happens.We love the property but is completely let down by this company. Would avoid in future no one seems to care once you’ve signed in.
Hi, sorry to hear of your frustration. We are working closely with your Landlord to get these repairs carried out for you. We appreciate this needs addressing urgently and we are doing all we can to get this done for you. Your Property Manager will be in touch today to ensure you are fully updated however, if you have any concerns you can contact us directly using help@stirlingackroyd.com where we will be happy to offer any further support that may be needed - Amber.
5/5
TrustpilotGreat service!
Liam was really fantastic. We were going through the experience of buying our first house and he was extremely helpful. He made it as stress-free as possible and was always there to answer any questions that we had. Would definitely recommend to other, thanks a lot!
Thank you for taking the time to review us Hadley
5/5
TrustpilotCaring people!
Alex and Aimee were helping us figure out the next steps we will have to take, both selling our property and buying a new one. They have been very clear and straight forward and we really appreciated their onesty and professionalism. They are very present without putting to much pressure on the client. I would definitely recommend.
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