Trusted Agent profile
★★★★★
71 reviews across 1 platform
798 Newport Road, Rumney CF3 4FH
Peter Alan's Rumney office at 798 Newport Road is rated 4.4 out of 5 across 71 reviews on 1 platform, including 71 Google reviews rated 4.4. Checked 9 October 2026.
Every review we hold for the Rumney office, from every platform, shown as written. First names only.
5/5
GoogleNicola and the team have really supported us through out the marketing of your property. On the market for a while but they persevered with chasing down clients and eventually got an SOLD STC. Communication has been excellent and we hope to complete on the next couple of months ⭐️⭐️⭐️⭐️⭐️PositiveResponsiveness, Professionalism
1/5
GoogleShocking customer service! Never answered the phone then when they did, never passed messages on or returned calls! They lost a good customer!
5/5
GoogleThe staff at Rumney branch were extremely professional and friendly. A special thanks to Mari and Angela for listening and understanding my position and also for being so kind, patient, helpful and supportive. I would recommend this company and use them again if I was going to sell or buy a property. Brilliant Customer Service. Thank you all again!
5/5
GoogleI had an incredibly positive experience with Peter Allen. I’m searching for my first home so I was a little bit nervous as I wasn’t too sure of the bureaucracy behind buying a first home. I had a help to buy isa with some money saved up so …
5/5
GoogleI had my experience with Lottie, She is so lovely and easy to work with. Lottie helped with information and navigation with my property search, with as much detail as possible to make it a smooth and easy experience. Lottie answered all of …
5/5
GoogleI have always been a sceptic about how estate agents do business, whether it be asking unreasonable sums of money for standard services, charging too much for listing photographs or simply palming off responsibility to solicitors… but I have experienced quite the contrary with all members of staff involved at Peter alan Rumney. Everyone involved in the process have been superb in supporting me and my family with the sale of our home, being at hand to assist with many queries at the drop of a hat, I couldn’t recommend them any more highly.
1/5
GoogleShame there is not a less than 1. One of my worst experiences with an estate agent. Constantly having to call for updates, do not return calls not promoting sales very poor service, disappointing. Now moving to another agent.
Hi, we apologies for the service you have received, if you would like to email customerservices@peteralan.co.uk with more information, then we can look in to this for you. Thanks
5/5
Google"I recently purchased a property with Charlotte hodges and I couldn’t be more impressed with the level of service I received. From the very beginning, Charlotte professional, responsive, and attentive to my needs. They took the time to …
5/5
GoogleI had the awesome Oporto deal with Robyn Slocombe. She was so helpful, extremely professional and very warm and friendly. Thank you Robyn for all the effort you made to help us look for the ideal home.
1/5
GoogleShame there is not a less than 1. One of my worst experiences with an estate agent. Constantly having to call for updates, do not return calls not promoting sales very poor service, disappointing. Now moving to another agent.
Hi, we apologies for the service you have received, if you would like to email customerservices@peteralan.co.uk with more information, then we can look in to this for you. Thanks
5/5
GoogleLottie assisted me today and literally helped me with everything I needed. I can say now with her help, I can actually move forward with my future plans with my property search with better understanding and with more ease. thankyou.
5/5
GoogleThanks so much Stacey so for your support and handling everything. The whole process was short, efficient and simple. hassle free. I will not hesitate to refer you Stacey. Thanks Peter Alan staff
5/5
GoogleAll staff were really helpful. 1 person in particular was Lottie who really guided me in the right direction and helped a lot with what I was searching for ! Highly reccomend this branch !
5/5
GoogleA special thanks to Stacey Dando for all her help and advice, nothing was to much trouble returned calls promptly very friendly and professional, would recommend stacey 100%. All the staff at peter Alan very helpful. Thanks again
5/5
GoogleJulie was very helpful & considerate, highly recommend1
5/5
GoogleStacey is a very special person and helpful. All the team from peter Allan is wonderful. Stacey is a professional person in her job. I really want to say thank you for all your help . Dana
5/5
GoogleStacey was very friendly and helpful from the start - nothing was too much trouble. I would not hesitate to reccomend if you are looking for mortgage advice and help. First class customer service
5/5
Googlei have recently purchased a property in Rumney where Peter Alan where acting for the vendor, from the initial viewing with Jane of the property to completion Peter Alan have been amazing, the viewing and sales process was really relaxed with no pressure. once nearing completion there was issues at the bottom of the chain, Rebecca and Nicola form the sales progression team went above and beyond to help rectify other peoples errors and played a massive part in getting the sale to completion, i cant thank them enough and would highly recommend the team at the Peter Alan office in Rumney. thanks all.
5/5
GoogleSpecial Thanks to Stacey Dando for her assistance in getting me a great deal on my re-mortgage with a speedy completion Hassel free experience recommend this agent highly.
5/5
GoogleGot my first time buyers mortgage through Peter Alan Rumney, very pleased with the service. I was most particularly happy with Stuart, he helped me the whole way through, he was always professional and easy to contact. He was very knowledgably regarding mortgages and has a lot of experience with first timers. Very happy! 5 stars!
5/5
GoogleStacey was great throughout the whole process, kept us informed with any updates and made it a much more enjoyable experience. Would recommend Stacey !
5/5
GoogleHayley, Nicola and the whole team have been absolutely amazing in the search for a property for myself and my family. they are professional, helpful, informative and just absolutely the best estate agents we have worked with. We wont work with any others now. Stacey the mortgage advisor has been absolutely amazing in her support and services. Thank you team :)PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleGot my first time buyers mortgage through Peter Alan Rumney, very pleased with the service. I was most particularly happy with Stuart, he helped me the whole way through, he was always professional and easy to contact. He was very knowledgably regarding mortgages and has a lot of experience with first timers. Very happy! 5 stars!
5/5
GoogleI can’t recommend Peter Alan Rumney enough! They have gone (and are still going) above and beyond to help us find our dream home. They understand how stressful buying a house can be and go above and beyond to alleviate any unnecessary stress! They’re always on hand to answer questions! Thank you all very much! Charlotte, Stacey, Nicola, Rebecca and Angela!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Peter Alan's Rumney office has 71 reviews across 1 platform: 71 on Google. Reviews may appear on more than one platform. Checked 9 October 2026.
Peter Alan Rumney is rated 4.4 out of 5 across all 71 reviews, and 4.4 out of 5 on Google from 71 reviews, checked 9 October 2026.
Peter Alan Rumney, 798 Newport Road, Rumney CF3 4FH.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.