Peter Alan Rumney reviews

★★★★★ 5/5

Google

Sold my house with Niall who oversaw viewings and Melanie who saw it through to completion. Though it was sometimes difficult to get hold of people if they were in meetings, out at viewings etc. (fair enough) there was always someone on the phone and I was able to leave a message (usually with Lottie or Jack who were both very helpful). All in all, they got my viewings in quickly, and got my house in Pontprennau sold within 9 days of being on the market. Everything went through smoothly, so I think they hand-held my first time buyer a bit through conveyancing, which really helped things along. All in all, I can't fault them, they were very good.

Worldly · 14 September 2025

★★★★★ 5/5

Google

Thanks to Lottie Hodges and the rest of the team, I was able to find my dream home for my family and children. My wife is happier than ever and the kids have already settled in. Now we can start our perfect new story. Will definitely be recommending to friends and extended family, and wish everyone all the best at Peter Alan!

Allaboutjames95 · 14 April 2025

★★★★★ 5/5

Google

Gethin was fantastic to work with, professional, friendly, and truly dedicated. He listened to what I wanted and helped me find my dream home with ease. Great communication and excellent customer service throughout. Highly recommend!

Pat · 28 December 2025

★★★★★ 5/5

Google

Peter Alan Estate Agents in Rumney provided an outstanding service. The team was professional, friendly, and extremely knowledgeable, making the buying or selling process smooth and stress-free. Communication was clear and timely throughout, and they truly went above and beyond to ensure everything ran perfectly. I highly recommend Peter Alan Estate Agents for anyone looking for reliable and trustworthy estate agents!

Tina · 7 April 2026

★★★★★ 1/5

Google

If I could give 0 stars, I would. The most terrible experience from the beginning with Peter Alan Rumney. None of the staff had a clue what was going on at any point, clueless during the sales process, didn’t ever follow up, were rude, unhelpful and didn’t even know we were completing on the day I dropped in the keys. From day 1 I said I was using my own solicitors, not their in house ones and even on the week of exchange, they were still calling asking if I was going with them. DO NOT USE THEM. Buying/selling a house is stressful enough, these guys will only make your stress levels higher. Awful service.

Cath · 14 October 2025

★★★★★ 1/5

Google

Poor service We regret choosing Peter Alan to sell our house because their communication has been poor. We have a buyer, a price has been agreed, but Peter Alan are not letting us know the latest. We've been told that checks on our house have been completed, and we've been told the opposite. When we pressed them, the response was that they would call us back. They haven't done so, despite us calling again. Moving house isn't a barrel of laughs at the best of times, but their inability to provide us with updates is making things worse. We are currently unaware whether we have a buyer or not, which could jeopardise our own purchase. Shame - all it would take would be a few simple phone calls.

Alun · 14 September 2025

★★★★★ 5/5

Google

Peter Alan has been very helpful during my search for a house. Lottie in particular has been very informative, knowledgeable and kept in contact with me and my partner throughout the whole process. I would highly recommend her to anyone buying a house. Absolutely fantastic service! Thank you Lotte xx

Camille · 4 February 2025

★★★★★ 5/5

Google

I used Peter Alan (PA) Black services to sell my property. I cannot recommend and thank the team enough. Throughout the whole process they have been professional, informative, helpful, and the best estate agents I have worked with. I would not work with any other agent. Due to personal reasons we had to move fast, and they got the property onto market within a couple of working days with viewings lined up straight away. We were under offer within the week. At this time, we were introduced to Melanie who is the real asset at Peter Alan. She stayed in touch throughout the whole conveyancing, dealt with every query immediately, kept me informed constantly and liaised with the whole chain & solicitors to get us to exchange. Without Melanie I don’t think we would have been able to progress as fast as we did. The whole team in the Rumney branch are amazing. Massive thank you to David, Bernie, Robyn & Angela. Also, Robyn, does the best house viewings. She showed buyers around our house and honestly, she was a true seller! She made sure she fully understood the home before the viewings started and she pointed out every feature of the house. I've been to viewings before, and the agents don’t even know the house they are selling but Robyn was just a superstar!

Irfaan · 25 October 2022

★★★★★ 5/5

Google

Very happy with the service I’ve been given. Currently looking for a new property and Lottie has been so helpful with everything. She always gets back to us quickly and has had great properties for us to look at.

Danielle · 27 February 2025

★★★★★ 5/5

Google

A big thank you to Lottie hodges who has made a stressful experience easy, she has been very helpful during my house search and is always enthusiastic, would definitely recommend speaking to Lottie.

Seren · 14 April 2025

★★★★★ 5/5

Google

After viewing a property with Peter Alan we were recommended to speak with their mortgage advisor Stuart Rees to discuss our options and confirm affordability on our dream first home. Stuart was wonderful, helping us through all the details of the mortgage application with a perfect balance of humor and knowledge, delivering a personable and enjoyable service to a process that is far from easy. When our offer was accepted on the property he made sure that we were booked in with an appointment within a few days to get the final details arranged and sent of to our prospective mortgage company. Stuart was able to help with all our queries ultimately guiding us to gain the best mortgage for our situation and helping us to make that next step to secure our home. Both myself and my partner would return to Stuart to discuss mortgages again when we require the service in the future.

Sophie · 31 May 2022

★★★★★ 5/5

Google

What can I say about Gethin? He’s a superstar! Squished in viewings back to back for us on short notice, sounded us out to hear what we wanted and found 3 properties that met our requirements. When we had an offer accepted via another agent, he was courteous and gracious. Hope we cross paths again. What a credit to the company.

Kim · 29 October 2025

★★★★★ 5/5

Google

I can't thank Nicola, Hayley and the whole team at Peter Alan in Rumney enough for selling our home and so quickly too! We had an awful experience with an online agent (trying to save money). Nicola and the team stepped in, launched the house to the market quickly with amazing, realistic photography and video tour. Video tours really helped with the last lockdown we had, only serious buyers came to view. Mel in sales progression was so friendly and helpful. We contacted her lots, it really helped having someone else chasing up the sale/solicitors. A huge thank you to the whole team!PositiveResponsiveness, Quality, Professionalism, Value

Mrs · 26 October 2021

★★★★★ 5/5

Google

I called up wanting to view a house that had just come on the market, I originally spoke to Angela who was very professional and helpful. Angela put me in touch with Stacey the mortgage advisor which was great as I had no idea how much I could borrow! It was alot more than I originally anticipated. Stacey was very friendly but very professional at the same time. After my mortgage appointment I then spoke to Nicola who I believe is the branch manager, Nicola went out of her way to fit me in for a viewing she even stayed after the office closed! Unfortunately the property wasn't for us. But the service we received was above and beyond expectations. Thank you Peter Alan Rumney!PositiveResponsiveness, Quality, Professionalism

Janie · 26 October 2021

★★★★★ 1/5

Google

Very poor experience around booking in for a valuation. An appointment was booked in for last week on a provisional basis by estate agent but then told it was not happening on the day by email. I did reply to same email to check they had the correct mobile contact number but no response to this. A postponed appointment was then offered for a week later- I agreed and moved some work meetings around to accommodate it. On the day of the appointment (Friday), I emailed and phoned the relevant office several times throughout the morning (correct number as confirmed online and by answering phone message) but no response to confirmation of time of appointment or whether any would even be turning up. Surprisingly disappointing experience- not one I’ve ever had with estate agents before- especially with sales for prospective client. Bizarre.

Dan · 12 July 2023

★★★★★ 5/5

Google

Thank you Charlotte for helping me to search for a property. So much more helpful than the previous people I have dealt with, went out of her way to help me.

Rosemarie · 4 February 2025

★★★★★ 5/5

Google

I'd like to say a special thank you to Melanie Davidson. Melanie has been beyond helpful and thorough with us, and has made purchasing our first home a very positive and exciting experience. It has been lovely working with her and we are truly grateful for Melanie helping make one of our dreams come true. Melanie was very quick with her responses and pointed us in the right direction at all times. Thank you Melanie! Aimee & RobPositiveResponsiveness, Quality, Professionalism

Aimee · 26 October 2020

★★★★★ 5/5

Google

Great service received by nicola and the team at Peter Alan, Rumney. Friendly and patient helping us find the right property letting us view so many until we found the right one. Special thanks to Angela who had the thankless task of showing us around so many proprties and for being so honest it was a breath of fresh air. The team did everything they could to answer any questions we had and communication was great. The online conveyancing tool was such an effective way of knowing what was happening with the sale and purchase of our properties and the legal team were also great at keeping us up to date. We did our research before selecting Peter Alan and they didnt disappoint, they know the area so well and really understood our needs. Would recommend them :)

Hiya · 31 May 2020

★★★★★ 5/5

Google

I can't thank Stacey from Peter Alan enough. She's been able to find me an affordable mortgage to make my dream home to come true. Unfortunately, the sale fell through, the mortgage offer ran out and my circumstances changed significantly (it always sees to come in 3s). But nevertheless Stacey could help me in pursuing my dream home again by finding another mortgage offer despite the changed circumstances and it was all agreed just before Christmas. This was the best Christmas present ever! If she hadn't been so passionate, I would've never been able to move. Therefore, I can't thank her enough for her engagement and support.

Rica · 1 June 2019

★★★★★ 5/5

Google

I cannot recommend and thank Stuart Rees enough. Stuart went above and beyond in providing mortgage advice and dealing with the application process. I was made to feel at ease during the process due to Stuart's friendly and reassuring nature. He is a credit to the Peter Alan mortgage team and I am so grateful for all of the help and support he has provided me.

Arianne · 31 May 2022

★★★★★ 5/5

Google

We have used Peter Alan (Rumney) more than onces and we can honestly say that they have been Professionally and that nothing is to much for them. I'd like to thank Nicola and her team for looking after us and we look forward to doing business with you again, well done and keep up the great work. Paul and Mandi Valentine.PositiveResponsiveness, Quality, Professionalism, Value

Paul · 26 October 2021

★★★★★ 1/5

Google

I would not recommend using this service if you're looking to sell your house quickly. My experience was frustrating and disappointing. The process was much slower than expected, with no sense of urgency. The marketing strategy seemed ineffective, and it felt like my property was just another listing with no special attention given. If you're on a tight timeline or need to move fast, I suggest looking elsewhere for a more proactive and responsive service.

AceDel · 26 August 2024

★★★★★ 5/5

Google

Thank you to Lottie for all her help in our property search! Really helpful

Megan · 4 February 2025

★★★★★ 5/5

Google

Didn't end up going with Jake the mortgage advisor but he gave us some great advice and pleasure to speak with.

Jack · 24 March 2026