Trusted Agent profile · Rugeley · Staffordshire
Verified
★★★★★
392 reviews across 2 platforms
Globe House Upper Brook Street, Rugeley, Staffordshire, WS15 2DN
C residential's office in Rugeley, Staffordshire, at Globe House Upper Brook Street, is rated 4.7 out of 5 across 392 reviews on two platforms, including 369 Google reviews rated 4.7. It won Gold in The Trusted Agent 2026 awards.
The team at C residential Sales pride ourselves on our commitment for excellent customer service. We continually enter the national awards for the Estate Agents of the Year to ensure we stay ahead of our game. Most of our staff live in the area so they know what makes their neighbourhood and town special. Deep local knowledge also makes for accurate valuations, to take the nuances of a particular neighbourhood or street into account that go beyond simple square footage. This kind of local know-how means realistic valuations and more importantly, "successful sales”
The Trusted Agent 2026 results for C residential, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Rugeley office, from every platform, shown as written. First names only.
1/5
GoogleNever get maintenance to work. And it is really urgent. Very poor service they did.
Hi Jack, sorry to hear you feel that way. I understand a member of the team has spoken to you today and everything is in hand. All of our maintenance is reported online via an app and is tracked and time and date stamped.
5/5
GoogleWe honestly received the best service anyone could wish for, from start to finish. The level of compassion we received in what was a really difficult time for us (there were many tears from myself) was amazing . They were kind, honest and …
Thank you for such a lovely review. We wish you all the very best for the future xx
5/5
GoogleI would like to thank you for the prompt, efficient and professional service provided.
Thank you very much Lorraine
5/5
GoogleSmooth and efficient service. Helped us through the whole process. Would recommend. Thank you
Thank you for your kind words and for taking the time to recommend our services. We're thrilled to hear that you found our service smooth and efficient, and that we were able to assist you throughout the whole process. Your satisfaction is … More
5/5
GoogleFantastic team, it would be an absolute pleasure to do business with them again. C residential will be my first choice every time in the future. I have never been left on hold, always answered the phone and sometimes even gave me information before my solicitor! Top class business!
Wow thank you so much for the review.
5/5
GoogleI have bought many properties over the years but I can honestly say the service provided by C Residential is the best I have experienced. Even when problems occurred the team quickly sorted these out in a very professional manner and kept …
Thank you Simon hope the keys fit !!
5/5
GoogleCoundnt thank all The sales Team enough me & husband wasn't looking forward to selling his mum & dad s house x but Ang & her team were very under standing x we coundnt believe how many viewings & offers we had in the first week x from the …
Thank you for the review. An absolute pleasure and the young couple who have bought it I'm sure will make many happy memories xx
5/5
GoogleThere are no words to even describe this company. They have been amazing from start to finish from us putting an offer in to getting the keys. I will deffiantly be using C Residential when we come to sell our house in the future. …
Oh wow thank you so much Lauren ... see you tomorrow !!!
5/5
GoogleFantastic customer service from everyone we have dealt with so far.
Thank you so much Dave for the review....its always a good morale boost for the whole team
1/5
GoogleWanted to charge £100 just to value the house! Hanging the charges in nice and early! why use them when others will do it for free?
Helen we only charge for valuations in writing if the house is not coming to market like other agents. We can’t value for free if you aren’t selling unfortunately.
5/5
GoogleC residential were great from start to finish. They were always there to answer the phone and any questions I had, and were always friendly & willing to help guide me through the processPositiveResponsiveness, Professionalism
You're very welcome Jordan enjoy your new home
5/5
GoogleSold home within a week of advertised staff couldn't fault
Gary - thanks for the review - fingers crossed
5/5
GoogleA belated but much deserved positive review for C Residential who acted on behalf of our vendors and were absolutely fantastic throughout the purchase process. They went above and beyond their responsibility and acted in the interests of …
Lee what a great review thank you so much - hope you are loving your new home x
5/5
GoogleVery good friendly people, very helpful, prior to move
thank you for your review Dean. We’re very pleased to have been able to help you.
5/5
GoogleCan we give more than 5 stars… The overall service from start to completion has been absolutely outstanding. …
Thanks Emily - onto the next one !
5/5
GoogleC residential were great from start to finish. They were always there to answer the phone and any questions I had, and were always friendly & willing to help guide me through the process
You're very welcome Jordan enjoy your new home
5/5
GoogleMy purchase was nothing but positive with C Res. Nicky and Anna communicated with me every step of the way and for that im thankful :)
Thanks Andrew .. don't forget to invite us round for the house warming !
4/5
GoogleVery friendly team. Good at notifying of viewings.
Karen - thanks for the five-star review. We pride ourselves on communication so it is good to know you thought so too
5/5
GoogleC Residential weren’t the first estate agents we had round to value our house, so I feel like I’m being fair and balanced when I say their professionalism, friendliness and efficiency is second to none. …
Thanks Melita - wishing you all the best for the future
5/5
GoogleExcellent service as always what a great team :) I would highly recommend C-res to anyone looking to buy or sell.!! A*
Thank you
5/5
GoogleC residential are AMAZING! They were the first estate agent that we discussed selling our property with and after talking with several others it was clear that C residential were the best choice. …
Thanks for the review Harry & Kate we wish you all the best for the future x
5/5
FacebookVery helpful and friendly staff, ang kept me in the loop with the purchase of my house through out the sale and nothing was too much hassle for her and the team. Highly recommended!
Thanks Ross - we wish you all the best
5/5
GoogleFantastic company 100% recommended
Thank you Paul - wishing you and the family all the best for Christmas and 2024
5/5
GoogleOur sale was not straightforward but with the reassurances and intervention from the staff we got there in the end. We are extremely appreciative of the work they put in, unfortunately we can't say the same for the acting Solicitors!
Thank you for so much for the review ….hopefully you can all move on now
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: C residential, Rugeley won Gold.
