WellingtonWise reviews

★★★★★ 5/5

Google

I can’t thank Lucy enough for the outstanding service she provided. From the first conversation to completion, she was incredibly supportive, professional, and reliable. Lucy was always happy to help, kept me informed at every stage, and explained everything in a clear and reassuring way. Her friendly manner made a stressful process so much easier, and her knowledge and efficiency really stood out. She is truly excellent at her job and I would highly recommend her to anyone looking for an estate agent.

Lucie · 13 December 2025

★★★★★ 5/5

Google

I viewed my new home on Thursday, and from the very first viewing I was impressed with the service I received from Lucy. She was friendly, personable and easy to talk to, making the viewing feel relaxed and enjoyable. She also had excellent knowledge of the local area, which was really helpful. What stood out most was how efficiently Lucy handled everything. She facilitated an incredibly quick turnaround from my offer being submitted to it being accepted, and kept me updated throughout the process. Her communication has been excellent, with prompt emails and regular updates, so I’ve always felt informed about what was happening. Although it’s still early days in the purchase process, my experience with Lucy has been extremely positive, and I wouldn’t hesitate to recommend her based on the service I’ve received so far.

Heather · 22 July 2026

★★★★★ 5/5

Google

Lucy Rushton has been incredibly honest and supportive throughout our home-buying journey. She gave us many helpful pieces of advice and always referred us to the right people for further assistance during the process. She is also very quick to respond, which made us feel well-supported at every stage. We really appreciated her guidance in helping us make a suitable and well-informed offer. Overall, Lucy went above and beyond, and we highly recommend her to anyone looking for a trustworthy and dedicated housing agent.

Astor · 13 December 2025

★★★★★ 5/5

Google

Wellingtonwise we're fantastic from when they put our house up for sale until the day we moved and even after making sure that the move went well and that we have settled in to our new home. Everyone at WellingtonWise were very friendly and helpful and Lucy in particular made sure that we were informed from each viewing and feedback after, she really was a great help. Thank you Lucy and everyone at WellingtonWise for all your help, advice making sure that it was as stress free as possible.

Michael · 13 October 2025

★★★★★ 5/5

Google

From start to finish Darren, Lucy and Paula were amazing in helping us to buy our home. Their communications were excellent all the way through. We went from first viewing to moving in, in just seven weeks ! ! ! Way to go team.

Chris · 22 June 2026

★★★★★ 5/5

Google

I’ve had a fantastic experience with the whole team. From initial viewings, to putting in an offer and exchange and completion. Thanks Paula, Darren and Lucy for taking all my calls and returning them promptly when not available. Paula helped us to drive through with our purchase and nothing was too much trouble, often going above and beyond! Brilliant and professional service!

Melina · 13 September 2025

★★★★★ 5/5

Google

Me and my partners first time buying a property was made a very pleasurable experience and no stress at all. We'd like to thank Paula and Lucy for making our lives very easy during this transaction, so thank you.

Daniel · 13 March 2026

★★★★★ 5/5

Google

I had an outstanding experience working with Christian throughout the process of buying my property. He was always professional, knowledgeable, and extremely responsive, making the whole experience smooth and enjoyable. I would also like to thank Paula and Lucy for their support. Couldn't recommond this team anymore highly.

魏雨蘅 · 13 December 2025

★★★★★ 5/5

Google

We were so impressed with the service we received from WellingtonWise, in particular Darren, and Lucy. They were responsive and helpful, and made organising viewings of our home simple and stress free! Thank you all

Chrissie · 13 March 2026

★★★★★ 5/5

Google

By far the best estate agency in Royston. Darren , Paula & the team thank you so much. Darren just to say a massive thank you for all your efforts selling the bungalow, we couldn't of done it without your hard work. , just wanted to say we really appreciate it . Its finally over the line 🙌 .

Tanya · 13 December 2025

★★★★★ 5/5

Google

All the staff at Wellington are so lovely. First time selling my house and they made me feel relaxed and taken care of. House sold quickly and they even let me and my dog come and sit in their Air Con office whilst they did a house viewing during the heat wave!

Hannah · 22 July 2026

★★★★★ 5/5

Google

Great service provided! They helped us obtain the flat we wanted and were very helpful throughout! We mainly dealt with Holly and would definitely recommend!

Sara · 13 February 2026

★★★★★ 5/5

Google

Lucy Rushton showed my wife and I around a property near Meldreth on 2 occasions. Lucy was extremely personable and helpful during these viewings. On both occasions we had questions that required further investigation. Lucy true to her word found the information and passed it on to us. Great service

Graham · 13 June 2025

★★★★★ 5/5

Google

Just want to say thank you to Lucy Rushton for all her help in getting us into our first home, very friendly and quick to answer any queries we had and made the process really easy for us. Thank you Lucy!

Rochelle · 13 September 2025

★★★★★ 1/5

Google

Well what can I say about this agency? Don't recommend any landlord from using it. There is a house on market for ages and we just found it. Very interested in it and tried to contact the agency to book a viewing. If the house is as pictures showed, we plan to take it. However, the process of booking a viewing has been immensely frustrating. I was asked to fill an email enquiry and of course no one replied. I called again, and got told that I will be contacted in due time...No wonder the property has been on the market for so long without any luck - the agency's attitude drives potential customers away.

Minghui · 25 November 2023

★★★★★ 5/5

Google

Darren Honey and his team were very professional and pragmatic in assisting in the sale of our property. They made useful suggestions to get the deal over the line and any issues were put into perspective to the potential buyer.

Yuko · 13 July 2025

★★★★★ 1/5

Google

Terrible agency. Twice in a row that we requested to view the place within half a day but no reply. Later tried to reach out again, only got told that the place was already fully booked for viewing/ someone wished to buy the place. Terrible service. Everytime called to enquire but refused to give information, got told email only, then after a few days tried to call again and they said the place was already gone.

Annabel · 6 October 2024

★★★★★ 5/5

Google

Dealt with the lovely Jess, she was a pleasure to meet and nothing but helpful and supportive throughout our experience. She showed us round some properties and whilst they weren't quite for us, she didn't question offering help and knowledge about great areas, and even properties elsewhere on the market. She made us feel like we, and our oponions mattered, going above and beyond to help. We started a purchase elsewhere after a recommendation from her, and when that didn't work out, we didn't hesitate coming straight back to Jess. We found another property in a different area but would 100% recommend Jess for your property needs and will keep her on speed dial for the future. Thank you for everything Jess.

Chloe · 6 August 2023

★★★★★ 5/5

Google

superb service from all the team at wellington wise Royston. Jess, Tom, Darren and Paula were always on hand and nothing was to much trouble for them. I will definitely be letting each and everyone know who we come by on which agents to use!

Matthew · 13 April 2025

★★★★★ 5/5

Google

This is the second time we have sold our house with WellingtonWise. Great, honest and hardworking team who will all know what's happening with your sale no matter who picks up the phone. They gave us good advice throughout the whole process and ultimately got our house marketed and sold in quick time. Would highly recommend.

Nick · 13 March 2026

★★★★★ 1/5

Google

I would not recommend WellingtonWise Letting Agents based on my recent experience. Throughout the end of my tenancy, I was subjected to unnecessary pressure, poor communication, and what I believe was unprofessional behaviour from both Hermione and Robin. Despite my willingness to communicate, offer a payment plan, and resolve rent arrears reasonably (including offering an upfront lump sum), my proposals were dismissed without genuine consideration. Instead, I was threatened with legal action and treated with hostility during a very difficult financial period. What’s more concerning is that highly private and sensitive information about my financial situation and identity was shared and posted publicly online in a way that was distressing, humiliating, and potentially unlawful. If this was done by, or at the direction of, the landlord or agents involved, it would be a serious breach of professionalism and possibly privacy laws. In over four years as a tenant, I never missed rent until the final months when my income changed unexpectedly. I always tried to be transparent and cooperative, but felt constantly blamed, ignored, and disrespected at the end. If you’re looking for an agent that will treat tenants fairly and ethically, I would strongly advise you to proceed with caution.

H · 31 July 2025

★★★★★ 1/5

Google

Unfortunately, I have had an extremely poor experience with the letting agency from the beginning of my tenancy and have since left my tenancy early due to the ongoing issues with both the property and management by The Letting Agency. Upon moving in there were several maintenance issues (including a non-working kitchen sink tap) left for extended periods of time (the tap took 1 week to fix so I had no kitchen sink or water that whole time, the smaller issues such as cupboard doors missing, lino and uneven flooring, broken tiles took 2 + months to sort out - These were all highlighted by myself in the week I moved in). I had to chase in excess of 8 times over 2 months, and given dates and times that no one showed up for. The staff in the office (bar the Director who I had to contact in the end) have been rude, unhelpful and flippant with any concern. With no access to our energy meters, I had to chase every single month to get my readings, was given the wrong readings on more than one occasion, and refused to send a photo of the meter for mind's ease as it would 'take too long'. More concerningly, Contractors have entered my flat without notice (and without me even being aware they were given keys to do so?) and our communal front door had the lock removed & left over night on a public street, with no contact or notice to what was going on. I have never received an apology for any of the above issues. I was eventually allowed to leave my tenancy 2 months early due to the above issues, but even with 2 months notice from myself that I wished to leave, I was only told with 2 weeks notice that they had found someone - Which was only due to me seeing the post had been removed from Rightmove so I enquired whether someone had agreed to the let. Likewise, I left a week early paid up as requested, and was still charged in excess of £400 for minor wear & tear issues (including genuinely being sent images of dust in a cupboard that I had 0 access to). Overall, an extremely poor and unsafe environment to live in, with staff that will likely respond to this with a patronising and irreverent tone as per any comms I had with them whilst living there. It appears that they are more than happy to manage the rent payments through them, but less so to actually manage the properties.

E · 1 April 2023

★★★★★ 1/5

Google

Worst people I had to deal with, honestly! I don't know how they're still in business. They don't even listen to what you tell them on the phone, their standard reply for everything is to fill their online form, so they can get back to you with a questionnaire, so you can fill in the questionnaire, so they can arrange a viewing. I tried to do this for a month, calling them every other day because I was not receiving their damn questionnaire (they refused to let me answer the questions over the phone), then they booked the viewing of the wrong property and forgot to cancel even after I told them over the phone that I was never interested to view that property. After a month of this hell, they finally told me the property was not suitable for pets (which was NOT on the ad). They're a joke!

Valentina · 21 April 2024

★★★★★ 5/5

Google

Lucy Rushton showed us around a property in Barrington. We were very impressed with the professional and constructive approach from Lucy, especially the added helpful information regarding the site and the surrounding area. Clearly, she is an asset to your organisation.

Colin · 22 May 2026