5/5
GoogleWellingtonwise we're fantastic from when they put our house up for sale until the day we moved and even after making sure that the move went well and that we have settled in to our new home. Everyone at WellingtonWise were very friendly …
Trusted Agent profile · Royston
WellingtonWise Lettings Royston reviews
★★★★★
68 reviews across 2 platforms
11 Baldock Street, Royston, SG8 5AY
WellingtonWise Lettings's office in Royston, at 11 Baldock Street, is rated 4.2 out of 5 across 68 reviews on two platforms, including 61 Google reviews rated 4.4.
Reviews
Every review we hold for the Royston office, from every platform, shown as written. First names only.
Google5/5
GoogleWe dealt with Tom, Paula and Jessica throughout the purchase of our property in Royston they were extremely professional, polite and helpful. If we left a message they always got back to us. Highly recommend.
1/5
Trustpilotpoor service
I like to feedback on my recent experience with WelllingtonWise. Despite my numerous attempts to contact your agency via both email and phone regarding a property I was almost certain to rent, I have not received a satisfactory response. I explained my situation as a hospital employee struggling to get time off work and expressed my willingness to rent the property even without a viewing. I understand that viewing is mandatory; hence, I diligently followed up with your team. Unfortunately, the only guidance I received was to submit an online inquiry and await a reply.
5/5
GoogleExceptional service from initial viewing to completion. Particularly, a special mention to Jess who was knowledgeable, helpful and friendly. Highly recommended.
5/5
TrustpilotRecommend Agents
Friendly & professional on first meeting , informative and answered all our questions . We were kept informed throughout the sale of the property. Message sent or call to let us know when a viewing was going ahead. Phone calls back and forth with feedback & when offers had been received .Due to having to wait for probate to go through the sale took longer than ourselves or the buyers would have liked. Therefore lots of correspondence, always found Michael , Sarah, Sasha & Richard friendly and helpful .Therefore would like to thank them all for their services.
5/5
GoogleI just wanted to say a massive thank you for everything you did to help me move. You all made a very tough move more bearable. Your communication was always fantastic and you always responded so quickly to any of my queries. You were a delight to deal with. Couldn't recommend you highly enough!!
5/5
GoogleI had an outstanding experience working with Christian throughout the process of buying my property. He was always professional, knowledgeable, and extremely responsive, making the whole experience smooth and enjoyable. …
1/5
TrustpilotZero chance of a sale
Only one viewing for the entire contract duration. Was messed around regarding an alleged second viewing, which I suspect was made up as this person didn't show and it all seemed too generic.
5/5
GoogleAfter a slow start with a buyer that wasn't WellingtonWise cracked on after a revision of instruction and got the house viewed and sold in excellent time. The usual solicitor-related enquiries slowed the process but the team at WellingtonWise were on the case and considerably helped along the sale through to a satisfactory conclusion and for a decent and well-warned commission rate. Efficient in action and deed I would use again if I needed to.
Agent replied · 16 June 2024
Thanks Mark, your feedback is much appreciated and glad we got the right result for you. Don't hesitate to contact us again. Regards, Neil Wise, WellingtonWise
5/5
GoogleIt was lovely to deal with Paula, Darren and Jess from the Royston office. From arranging our first viewing, to assisting us through the offer and renegotiation when things our side turned to then swift exchange and completion, they put our minds at ease and made the process very easy. Thank you!
1/5
GoogleYou want a team knowing what they doing ? Well don't use their service. 2 weeks to get a deposit back when we, as tenants have to pay within seconds because "the property must go off market you know". You hear people often complaining about tenants, well now it's time to hear about incompetent estate agents. Have a good day.
Agent replied · 16 June 2024
Hello, I believe you have posted your review on the wrong page as WellingtonWise in Royston are property sales and not lettings. We have an associated business 'The Letting Agency'. However, we are not familiar with your name against one of our properties. If you are one of The Letting Agency's tenants or associated to that person, it is specified that a deposit can take up to 2 weeks to return, allowing time for all check our procedures to be complete. If you would like to discuss further please do contact your property manager and specify the property you are referring to. Wishing you all the best, WellingtonWise
1/5
TrustpilotTerrible agency never respond
Terrible agency. Twice in a row that we requested to view the place within half a day but no reply. Later tried to reach out again, only got told that the place was already fully booked for viewing/ someone wished to buy the place.
5/5
GoogleWe purchased our first house with WW and from start to finish they were extremely helpful, patient and quick to respond to questions (we had LOTS of Qs about the process etc 😅). They also checked in with us regularly and were extremely friendly. Would definitely recommend ☺️ …
5/5
GoogleI cannot comment on the estate agency work the company provides, but I can say that they have been so thoughtful and a huge help for parents in the local community who do not have access to a printer at home. I sent an email requesting they print some resources my son needed for school, they replied promptly and informed me they would be happy to help, and I could collect as soon as u was able. This kind offer is helping lots of families to better assist their children with homeschooling during this difficult time! Cannot thank them enough!
1/5
TrustpilotUntrustworthy
Untrustworthy. Unreliable agent according to our experience. We put our offer on the property, and it was excepted by the owner. Then, the agent requested all documents. Once everything was provided one day between offer, we were told that the property had been sold to someone else, even though we offered to increase the price. The agent reneged on the agreement. Sarah Kerr, appears to have a racist, unprofessional attitude, not wanting to explain, and the Manager cut the telephone call too. Such a wast of time, and not appropriate among good people.
5/5
GoogleI can't say enough good things about WellingtonWise, who both sold our old house and found our new one. They have a thorough understanding of the local market and take the time to listen to and understand their client's needs, meaning you won't waste time looking at properties that aren't right for you. A wonderful, professional, personal service that removes any unnecessary stress. I wouldn't use anyone else to sell our house (though they found us such a perfect house, that's not a service we'll be looking for any time soon!)
5/5
GoogleI can't comment with regard to house buying or selling, but the staff have been extremely thoughtful and helpful to the local community by offering a printing (and delivery!) service to help with homeschooling. This has been a lifesaver for those without current access to home printing facilities. A great initiative and very much appreciated by many Royston parents during this difficult time - thank you very much!
5/5
TrustpilotVery helpful and friendly
Very helpful and friendly. Have used them before and their knowledge of the local market is second to none. Kept informed all the way through and a speedy sale which was what I needed.
5/5
GoogleThe staff in wellington wise are so friendly and supportive!!!! So organised and keep you informed of everything along your selling and moving journey - brilliant service thank you xxx
5/5
GoogleThe royston branch were excellent and offered lots of support and help with a chain that had challenges. Without them I don't think I would have completed in the end!
5/5
GoogleThank you very much WellingtonWise Team, you have another happy customer. I was struggling with the sale of my property and this did effect my purchase in Royston. WellingtonWise team was very supportive and understanding, helped to secure my new home. Would highly recommend them to anyone.PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleA member of the team here really stands out. Amongst the estate agents in Hertfordshire that we have dealt with during Spring 2021, we have discovered that they are so keen to help both their client to sell, and the prospective purchaser to buy. Being responsive and honest has made this firm impressive to deal with.PositiveProfessionalism
5/5
GoogleWith the help of Jessica Parker, I was able to purchase my first house! Amazing experience all round with Jess.
5/5
GoogleExcellent Estate Agent being very helpful from start to finish with the selling of my property.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Questions about WellingtonWise Lettings Royston
How many reviews does WellingtonWise Lettings Royston have?
WellingtonWise Lettings's Royston office has 68 reviews across two platforms: 61 on Google, 7 on Trustpilot (across the whole business).
What is WellingtonWise Lettings Royston's rating?
WellingtonWise Lettings Royston is rated 4.2 out of 5 across all 68 reviews, and 4.4 out of 5 on Google from 61 reviews.
Where is WellingtonWise Lettings's Royston office?
WellingtonWise Lettings Royston, 11 Baldock Street, Royston, SG8 5AY.
