Trusted Agent profile
★★★★★
79 reviews across 4 platforms
10 Church Lane, Royston SG8 9LG
Abode Town and Country's Royston office at 10 Church Lane is rated 4.5 out of 5 across 79 reviews on four platforms, including 65 Google reviews rated 4.6. Checked 9 October 2026.
65
Reviews on Google
This office
10
Reviews on Facebook
This office
2
Reviews on Yell
This office
2
Reviews on Trustpilot
This office
Every review we hold for the Royston office, from every platform, shown as written. First names only.
5/5
GoogleSpencer has guided us through the process of letting our property with tenants and the sale of our property. We have been extremely happy with his efficiency, knowledge and professional approach and would highly recommend him to anyone.
Thanks leah, much appreciated and I hope you have a successful lease!
5/5
GoogleWe could not recommend Abode highly enough, very professional and friendly. We would particularly like to thank Spencer for all his help and support.
Thanks Elaine, it was a pleasure working with you on the sale of your lovely home.
1/5
GoogleThe very first thing abode did was lie to us about the white goods in the house we were about to rent costing us hundreds of pounds in rentals. The property they rented us was not fit to live in and was, quite literally, crumbling away. Abode did not care despite us reporting issues several times. The only time the appeared to notice was when we were moving out and they inspected the property without our knowledge and suggested we were at fault. It was the worst experience of renting I have ever had and I once shared a student house with some slugs. Abode are so incompetent that after we moved out they refunded us our deposit twice. If we had made this mistake we would have been charged a fee. But somehow this doesn't apply to Abode and they can make make many errors without penalty. If you are unlucky enough to rent a property through Abode remember to write down every little issue. If you are looking for someone to manage your property, run away very fast. They're utterly useless. In response to Spencers comments - I am bewildered to what you mean by the personal help you provided - we never even met you and if the service we received was supposed to have been over and above your regular service then I dread to think how bad this would be. Sam showed us round the property we rented and misinformed us about the white goods. The loose tiles were non urgent however they were never repaired while we were in the property. The reason for tiles being loose was a massive damp issue in the kitchen causing the kitchen wall to crumble into our food and drink. This was urgent from our point of view. This was never dealt with. Let's not forget that the double refund of the money was your error and something you were not aware of (nor were we) for 6 weeks after you paid it. We did refund the money but took an admin fee, exactly as you would have done. Just because you have the protection of a contract and we do not only highlights that fact that you can make multiple errors and not have to pay any penalty seeing as you admitted that this is not the first time you've done this. The timing of this review is pure exasperation as to our whole experience with your company as it was dreadful.NegativeQuality, Professionalism, Value
Good Afternoon Sian, the landlord attended to your property to repair the loose tiles reported by yourselves, this was done in as timely a manner as possible given the lockdowns and the none urgent nature of loose tiles. Following their repair we heard no further issues from yourself. I would also like to remind you as to the personal help I provided in you obtaining this short term rental property. It must be a coincidence that this rating has appeared following our lengthy attempts to retrieve the double refund of your security deposit, with the ultimate necessity of having to threaten small claims action to retrieve the miss paid amount. I and the team at Abode wish you all the best for the future. Kind Regards Spencer.
5/5
GoogleHannah and Jacob have been extremely helpful with our moving in.
Thanks Alyssa, glad we could help you into your new home!
5/5
GoogleSpencer from Abode was excellent, made our moving process a pleasure. Helped us all the way through from start to end, he was helpful and would do anything to make you welcome, can not fault him and his members of staff for all there help. Would highly recommend anyone wanting to move house.
Thanks Joanne, it was a pleasure working with you on a rather protracted sale! Glad we got there in the end.
5/5
GoogleI have dealt with Tyler through the whole experience. Very professional, well informed and quick to respond with the detail. If needed to use again I would and also recommend them wholeheartedlyPositiveResponsiveness, Professionalism
Thanks Jo, much appreciated by Tyler and the team.
5/5
GoogleWe have been a Tennant for 4 years with Abode. The small team have been supportive and helpful throughout the whole time with them. Whilst the inspections are in depth and can sometimes seem over the top, they are just fulfilling their …
5/5
GoogleHad a very pleasant experience with Jacob. He was so professional and forth coming with advice and tips on best way forward
5/5
GoogleWe had the pleasure of renting a property through Abode, and can honestly say, the team were amazing! Tyler in particular was superb - from the initial viewing stage, until the final notice date, she made communication clear, offered advice, and was very quick to respond to any queries we had. We couldn't recommend Abode more :) Thank you, Dottie & Tristan
Thank you very much for your kind words and I am sure Tyler will appreciate them also!
5/5
GoogleAbode is an extra ordinary house agent with a picture of moral decadence. Operating with a godly behaviour. An excellent mastery of the job. Nice partnering with them.
Hiya, that's a very kind and simply marvelous review, I'm glad you're happy in your home and hopefully we will continue to work together for a long time to come. Genuinely made me and the team happy.
5/5
GoogleWe rented a property through Abode Town & Country in Royston a couple of years ago, and even then, our experience with them was seamless and professional. But it was a recent interaction, completely unexpected and unrelated to our original …
5/5
GoogleMy first time renting they walked me through the process and answered all my questions. After 2 years they are still just as responsive, any maintenance I raised was resolved quickly, they communicated well and in good time. I have thoroughly enjoyed renting with Abode so far and continue to do so, i couldn't have wished for a better team!PositiveResponsiveness, Quality, Professionalism
Hi Getrude, Thanks so much for the review, and we look forward to establishing you in your new home.
5/5
GoogleI rented a property from Abode last year. Great communication and professionalism. Definitely better than any other agency in the area.
5/5
GoogleExcellent friendly and professional service from start to finish.
5/5
GoogleI would definitely recommend Abode Town & Country, great customer service, knowledge and expertise.
Thanks for the kind words Elliot
1/5
YellUtterly useless
The very first thing abode did was lie to us about the white goods in the house we were about to rent costing us hundreds of pounds in rentals.The property they rented us was not fit to live in and was, quite literally, crumbling away. Abode did not care despite us reporting issues several times. The only time the appeared to notice was when we were moving out and they inspected the property without our knowledge and suggested we were at fault. It was the worst experience of renting I have ever had and I once shared a student house with some slugs.Abode are so incompetent that after we moved out they refunded us our deposit twice. If we had made this mistake we would have been charged a fee. But somehow this doesn't apply to Abode and they can make make many errors without penalty.If you are unlucky enough to rent a property through Abode remember to write down every little issue. If you are looking for someone to manage your property, run away very fast. They're utterly useless.
5/5
GoogleSpencer’s attention to detail was absolutely excellent and we are so grateful for all his hard work in getting our sale over the line. He truly went over and above what was expected in terms of continuously updating us of any progress and calling around all other estate agents and solicitors involved in the chain. We cannot speak highly enough of Spencer.
5/5
GoogleExtremely satisfied with Abode's service. They're consistently transparent, providing upfront information and maintaining a sharp awareness of market conditions.
Thanks Paul, missed this review at the time but most appreciated.
5/5
GoogleI have been looking for a shop to let in royston, in two occasions, Spencer and Laura showed me two different shops, they have been extremely professional and friendly. Helped me with lots of details. Down to heart really good agency. To be honest, i was not used to this before, especially with north london or other hertfordhsire agencies are always angry and treats you like rubbish once they hear you are a small new business.
5/5
GoogleThe team is so helpful and kind. They have always been happy to help with any request or questions at any time. It's great to feel so supported by them!PositiveResponsiveness, Professionalism
Thanks Belen, glad we have been of help
1/5
YellStrange experience
Landlady kept walking in without notice and I was charged for damages I never made to the room
5/5
GoogleIf selling a property somewhere near Royston, I can't recommend them enough. Friendly approachable staff. Small fees compared with other agents. They are on top of issues promptly. Highly recommended.
Thanks for the kind words, hopefully we will see you again in the future.
5/5
GoogleWe viewed properties to rent with agent Tyler and she was amazing. Very informative, friendly and helpful. By far one of the best agents we met!PositiveResponsiveness, Quality, Professionalism, Value
Thank you for your kind words for Tyler, it is much appreciated.
5/5
Googlehigh efficiency, good patience, closely followed up and kept us be informed of the latest progress with professional advice in proactive wayPositiveResponsiveness, Professionalism
Thank you for your kind review.
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Abode Town and Country's Royston office has 79 reviews across four platforms: 65 on Google, 10 on Facebook, 2 on Yell, 2 on Trustpilot. Reviews may appear on more than one platform. Checked 9 October 2026.
Abode Town and Country is rated 4.5 out of 5 across all 79 reviews, and 4.6 out of 5 on Google from 65 reviews, checked 9 October 2026.
Abode Town and Country, 10 Church Lane, Royston SG8 9LG.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.