Abode Town and Country reviews

★★★★★ 5/5

Google

We have just completed on the sale of my late mother’s house which was also our family home of over 50 years. From the moment I met Spencer I was impressed at how he saw beyond the dated décor and need for modernisation to ensure it was marketed and subsequently sold for a price that reflected its true potential. As well as being professional he was also very personable and supportive throughout the whole process. Thank you Abode, I would highly recommend them to anyone selling in Royston.

Julie · 16 March 2026

★★★★★ 5/5

Google

I cannot thank Spencer Bullard enough for his help getting me my dream bungalow. He went above and beyond for me. There were so many times when I was in despair of it not happening. He was always so lovely, kind and calm. He replied quickly and is just a genuine nice man who I completely trusted. Spencer is very knowledgeable about the area and has lots of contacts which is what you want when you are moving somewhere new. Thank you Spencer I will never forget you. Janette 🙂

Janette · 28 August 2024

★★★★★ 5/5

Google

I initially was thinking about renting out my house and was recommended abode by a friend, Spencer the agent came and talked me through all that needed to be done, arranged for photos of the house to be taken all done very quickly and professionally , then I changed my plans and decided to sell the property! It wasn’t a problem ! Spencer said market was slowing down but was confident that they could find a suitable buyer, which they did , there was the odd unexpected bump in the road but Spencer was always on hand for a chat and always had a solution.. not a easy thing going through selling a property especially when there was a lot of sentimental feelings but Spencer was always on hand to help even though he was Busy .. all the ladies in the office were so helpful as well on the odd day Spencer had off! Definitely the best estate agency I have dealt with over 20 years! Damien

Damien · 17 February 2024

★★★★★ 5/5

Facebook

We rented a property through Abode Town & Country in Royston a couple of years ago, and even then, our experience with them was seamless and professional. But it was a recent interaction, completely unexpected and unrelated to our original tenancy, that truly blew us away and deserves special mention. A parcel of mine was mistakenly delivered to my old address, the one I had rented through Abode two years prior. Naturally, I was concerned it might be lost forever. Out of sheer hope, I reached out to Abode, not knowing whether they’d even be able to help after such a long time. That’s when Laura stepped in, and quite honestly, she was nothing short of exceptional. From the moment she picked up the request, Laura went above and beyond anything I could have expected. She didn’t just pass the message along, she personally followed up, liaised with the current tenants, ensured the parcel was retrieved, and arranged for it to be safely returned to me. She kept me updated every step of the way with clear, timely, and reassuring communication. Her patience, professionalism, and genuine kindness were evident throughout. In an industry where it’s all too common for people to move on once a tenancy ends, Laura proved that customer care doesn’t stop at the end of a contract. The fact that she took the time and initiative to help with something that technically wasn’t her responsibility speaks volumes about her integrity and dedication. It’s rare to come across people who truly care about the service they provide, rarer still to find someone like Laura who carries that care years beyond the original engagement. Abode Town & Country is incredibly fortunate to have her on their team. She is a shining example of what excellent customer service looks like, and she has turned a potentially stressful situation into a genuinely heartwarming one. Thank you, Laura, for your help, your time, and your outstanding service. I’ll never forget it, and I would wholeheartedly recommend Abode to anyone looking to rent or buy in the Royston area. If this is the kind of support they offer even years later, imagine how good they are when you’re actually their client!

Praveen · 14 May 2025

★★★★★ 5/5

Google

Spencer and his team at Abode T&C recently sold our property and we also bought our new home from Abode. With our sale, Abode took the time to understand our situation and were extremely accommodating in arranging viewings to suit; making helpful suggestions to help us sell. Having been stuck with another Royston agent for over five months, Spencer found us a buyer within a few weeks. Throughout, the whole team were supportive and often went the extra mile, offering guidance and even responding to queries out of hours. The purchase was smooth - largely thanks to Spencer liaising effectively between the vendor and our solicitors. They really are a "can-do" team. Abode offer an individual, truly professional and friendly service and we cannot recommend them highly enough.

Sue · 17 June 2023

★★★★★ 5/5

Google

Amazing team! Ive had the pleasure reacently of having Jacob over at my property, he came prepeared compared to other agents. Jacob gave me a realistic figure and a indepth marketing guide to sell my propety. I highly reccomend Jacob and Abobe if your looking to sell your property with out sleesy sales men trying to take your money.

Kdrkan · 16 February 2026

★★★★★ 4/5

Google

I would like to take this opportunity expressing my deep appreciation for the two earnest and responsible colleagues from this Company, Ms. Hannah and Ms. Laura who work professionally and patiently in this letting agency project to provide highly efficient and remarkable achievements for their customer. I could settle down at Royston was a typical reference. However, this two colleagues have not only excellent executive ability, also their working cooperation degree are well developed with immediate response. Unlike my previous experience of the similar case come across in other letting agent Company by requesting me to wait one week until the return of their on vacation staff, Laura helped me to solve a problem in a adhoc query when Hannah was on her roster leave.

Happy · 7 December 2024

★★★★★ 5/5

Google

I received and continue to receive first-rate service from the team at Abode Town & Country. Spencer affably provided prompt probate valuations and subsequently found suitable tenants for my rental property from it's first availability. Tyler has been exemplary in chasing and resolving initial matters such as water cleansing, faulty locks & hot water issues. I highly recommend the entire team, they are a pleasure to deal with and have a wealth of knowledge, experience and local contacts which make them able to provide a comprehensive & first-rate service.PositiveResponsiveness, Quality, Professionalism, Value

Sue · 28 August 2022

★★★★★ 5/5

Google

Excellent service I've used Abode for both managing a rental and selling my home and in both cases was very happy with the way all the processes were handled. Jim and Spencer were easy to work with listened to my needs and with all the experience were able to offer lots of advice. Having tried other agents I found these were the best easy to get hold of and I trusted how everything was handled superbly that's why I give them 5 stars.

Julia · 17 June 2022

★★★★★ 5/5

Google

Tyler is an excellent agent. I helped my sister in Hong Kong to rent an apartment in Royston. As a new comer, we know very little about the rental process, Tyler tried her best to help us. She replied my emails quickly and helped us to complete the rental steps by steps. As a guarantor of my sister, Tyler also kindly arranged a meeting between the landlords and me. Without the professional help from Tyler, I am sure my sister could not rent the lovely apartment.PositiveResponsiveness, Professionalism

N.S · 17 June 2022

★★★★★ 5/5

Google

I just wanted to say how professional Jacob has been from abode . He is always available on the phone and all questions answered when asked. I totally recommend abode.

Christian · 16 March 2026

★★★★★ 5/5

Google

Hannah was absolutely wonderful. I could not recommend this company enough. Hannah was so knowledgeable about the area and had the answers to all of my questions. Hannah made moving in so easy and took away alot of our stresses. Cannot thankyou enough.. a lovely home for the kids and I!!

Samantha · 2 June 2024

★★★★★ 5/5

Google

Great estate agency - very decent and reasonable. I have been renting for more than a decade, met different agents & landlords and this one is the best so far. Thank You Abode! Would recommend to a friend 10/10. :)

Vadim · 2 April 2026

★★★★★ 5/5

Facebook

I would like to thank Spencer for all his help in our property search. He has gone above and beyond in helping us find and secure a suitable property. I would have no hesitation in recommending anyone to Abode they are a great team. I still have one more property to find fingers crossed they can help me secure it!

Sarah · 12 February 2025

★★★★★ 5/5

Google

Spencer is helping us to manage our properties and he is very good. He is friendly and professional. He always tackle the problems of the property in a timely manner and excellent on communications. As I am remote, I don't need to worry anymore while he is looking after my houses :) I would strongly recommend him.

Liang · 17 June 2023

★★★★★ 1/5

Google

Landlady kept walking in willy nilly and I was charged for damages to the room that I never made. Had to clean the room before moving in even though they claim it's cleaned.

E · 24 September 2024

★★★★★ 5/5

Google

Spencer, went above and beyond, with a sense of humour as well, very difficult sake for all sorts of reasons~ but he was there to the last box to sign, top man

Colin · 16 March 2026

★★★★★ 5/5

Google

Although I am at the start of my selling and buying experience with Abode I am finding that Spencer and Jacob are pulling out all the stops. They have found a buyer for me and have held a beautiful bungalow for sale. …

Catherine · 16 November 2025

★★★★★ 5/5

Google

Friendly, knowledgable estate agents succeeding in promoting my house for sale at a good price. Professional, honest and highly recommended. Will continue to engage for my next purchase.

Tanya · 16 March 2026

★★★★★ 5/5

Google

Very professional, liked the property web cam. Spencer was always available for any questions and gave professional advice which resulted in the property being sold for the price l was looking for. Abode kept me constantly updated on my vendor situation, l would recommend Abode to friends and family without hesitation. Ken RowbothamPositiveResponsiveness

Ken · 17 June 2022

★★★★★ 5/5

Google

We've been renting with Abode in Royston Hertfordshire for four years and we are really happy with the dedication and amazing service they provide. They are super responsive to any issues in the rented property (like boiler not working) and sort everything really fast. When our landlord decided to sell the property we were renting, they went above and beyond to help us relocate and find us a new home. It is always a pleasure working with them and my husband and I highly recommend them.

Vanja · 19 November 2023

★★★★★ 5/5

Google

We've had the pleasure of dealing with the staff at Abode during our previous tenancy and couldn't find a bad word to say against them if we tried. We've had some terrible experiences with dodgy estate agents in the past but Abode have been fair, responsive and understanding. They didn't try and fleece us when it came time to get our deposit back and have been extremely quick in communication and follow-through. As a renter, I would thoroughly recommend.

Scott · 17 June 2023

★★★★★ 1/5

Google

I had the misfortune of dealing with Abode this week, We agreed a deal and the property was marked as sold only for them to keep promoting the sale for more money elsewhere. Unprofessional, dishonest and untrustworthy everything a stereotypical estate agent is.

Jon · 20 March 2025

★★★★★ 5/5

Google

Excellent service while buying a flat - kept us informed throughout the process.

Stephen · 16 December 2025