Wards Royal Tunbridge Wells reviews

★★★★★ 1/5

Google

Company is completely useless at arranging viewings. I have called on various occasions to try and book viewings with no responses all on the same property. My partner also has done the same. Wouldn’t hold my breath if you’re using them to sell your home as getting a viewing is impossible. They can’t even track interest or perform simple call backs on interest, let alone arrange a viewing. Bizarre company. Haven’t had the same experience with any other local firm.

K · 29 October 2025

★★★★★ 5/5

Google

I felt that Harry, Gemma and Bryony were quite a proactive team compared to other estate agents I've dealt with. The fact that we've also gone with the mortgage advisor and the solicitor recommended by Wards is testament to how proactive they are. We are happy with both the solicitor and the mortgage advisor we went with as well which to me means that the quality of the people/organizations they had selected for their extra services was also good. All in all the three of them are a good team who complement each other IMO. Harry came across as someone who was very friendly and approachable. During our search for a property, I've met many estate agents and with some I've felt a certain degree of attitude. Harry has been very friendly throughout despite my many questions. He has showed us at least three properties and the one we've ended up buying is a property we viewed with him. That in itself speaks volumes! Gemma showed us two properties if I remember correctly and she came across as someone very professional and enthusiastic. She was describing various positive things about the properties sometimes on her own accord. Some estate agents I've dealt with have come across to me as lazy. Gemma has been quite the opposite. I've dealt with Bryony mainly only in telephone conversations. She came across mainly as someone quite proactive to me. She was instrumental in our decision to go with the recommended solicitor as she highlighted key benefits of going with them and even went as far as doing comparisons with two other solicitor firms I was considering.

Ravisara · 24 March 2024

★★★★★ 5/5

Google

We went to see a property with Katie Ray, and after a great discussion about how we had struggled to sell our apartment due to the recent cladding issues, she convinced us to try Wards. Katie, Rob and the team were an endlessly friendly and helpful resource. It really was a complete difference to what we were used to. 8 months later we have just completed the sale of our property. The team couldn't have been more helpful and most notably Kelly Holland, our negotiator. Through dire solicitors, people leaving, unnecessary and hilarious enquiries and even a very unscrupulous Tory party... Kelly defeated all odds to get this sale over the line. She held the hands of our buyer and myself the whole way through and dragged this transaction through by the scruff of its neck. I couldn't have asked for better support than that! Thank you ever so much for all of your help, it won't be forgotten. Kelly Holland needs a raise and possibly a holiday somewhere warm and expensive.

Alice · 16 April 2023

★★★★★ 5/5

Google

We've just finishing buying our first home through Wards Tunbridge Wells. From start to finish the level of service provided has exceeded all expectations. Shout out to Bryony who showed us the property, and walked us through the first steps of our home buying journey. Another shout out Kelly, our sales progressor who was on hand to help and answer any questions or concerns we had. As an unexpected finishing touch, when picking up the keys Wards gave us a house warming gift/care package to celebrate moving in. Thank you again to the whole Tunbridge Wells Team. Would definitely recommend Wards.

Tom · 16 April 2023

★★★★★ 5/5

Google

We've just finishing buying our first home through Wards Tunbridge Wells. From start to finish the level of service provided has exceeded all expectations. Shout out to Bryony who showed us the property, and walked us through the first steps of our home buying journey. Another shout out Kelly, our sales progressor who was on hand to help and answer any questions or concerns we had. As an unexpected finishing touch, when picking up the keys Wards gave us a house warming gift/care package to celebrate moving in. Thank you again to the whole Tunbridge Wells Team. Would definitely recommend Wards.

Thomas · 20 June 2022

★★★★★ 5/5

Google

A huge thank you to Rob, Kelly and all of the outstanding team at Wards for all your tireless work, dedication and complete professionalism every step of the way which played a major part in the completion of the sale of my property earlier this week. It was always a pleasure to deal with you and I would highly recommend you to anybody looking to sell their property.

David · 16 April 2023

★★★★★ 5/5

Google

I have nothing but praise for Wards of Tunbridge Wells. From receptionists to those conducting sales, I have been met with kindness and efficiency. Just before I used Wards to find a flat, I used another estate agent for the same purpose. They had a beautiful flat on the market but the two fellows who showed me round were so uninterested in the process, indeed bordering on rude, that I wouldn’t have bought the flat on principle. Joe Stockton, one of the sales team at Wards, couldn’t have been more different: charming, encouraging and honest. George Roche is also to be highly praised - really kind and extremely efficient. Also, Rob Mitchell, the branch manager was superb. I have been going through a particularly challenging period and to have dealings with these gentlemen, in the old fashioned sense of that word, restored my faith in humanity. They work fast and even if it must be the case that they want to close a deal, you never feel that this is the first thing on their minds. Also, they use their own conveyancing solicitors which is a huge plus, particularly at this time of buying. They are a superb and modest team. I rate modesty very highly as I do kindness and I was shown this at every step. I cannot recommend them too highly.PositiveResponsiveness, Quality, Professionalism, Value

Anthea · 25 August 2021

★★★★★ 5/5

Google

Joe and Anna were both absolutely wonderful during my search for a property. Joe was always readily available when you needed to get in touch with him and the service we received was second to none. He always made the time to make sure any questions were answered and put us in touch with other teams if we needed advice. Anna was also there to offer alternative properties she thought we might be interested in, which really helped us compare what we were looking for. I will definitely be using them again in future for their professionalism, friendliness and all round work ethic, with the client in mind. Thank you both of you for all your time and effort!PositiveResponsiveness, Quality, Professionalism

Sinead · 20 June 2021

★★★★★ 5/5

Google

I contacted Wards and first spoke to Ellie in the central office in Rochester... she was friendly, positive, supportive and professional. I was then put in touch with Anna, who again was approachable, accommodating, professional and overall had a real “Can Do” attitude. I also spoke and met Joe who bowled me over with his maturity, friendly professional approach and he’s only 23!! Both Anna and Joe were so supportive and personable going forward in helping me view property. I wouldn’t hesitate to contact them again and was really touched, when my purchase didn’t go ahead, they still had the courtesy and time to send me a really kind email. Very impressed with the customer service at Wards and after 20 years at BA, I know a bit about working with people! Thank you for all your help, Anna, Joe and ElliePositiveResponsiveness, Professionalism

Susanna · 20 June 2021

★★★★★ 5/5

Google

We approached Wards of Kent, for purchasing our first property in the UK. Joe Stockton (Wards, Royal Tunbridge Wells) was wonderful during our search. Even during this crisis time, he showed us properties which was perfect for our need and budget. Joe was readily available when you need to get in touch and the service, we received was tremendous and above our expectations. He always made the time to call back as soon as possible if any time he missed our calls and made sure put us in touch with other teams (George, Rob and Anna) if we needed advice. We will definitely be using them again in future for their expertise, friendliness & work principles. Recommend them anytime.PositiveResponsiveness, Quality, Professionalism, Value

AnilKumar · 20 June 2021

★★★★★ 5/5

Google

I have been looking at getting on the property ladder and Gemma has been excellent at giving me advice and tips, recommending viewings and just being an overall star, has definitely made me a lot more knowledgeable and in a much better position to get my first home

Jack · 24 March 2024

★★★★★ 5/5

Google

Harry Griggs is approachable with a great personality and remained professional throughout the property search. His attention to detail and prompt response to queries was really helpful. Harry has been a pleasure to work with and continues to provide support in securing the ideal property.

Paulette · 24 March 2024

★★★★★ 5/5

Google

I can't rate Wards too highly. This is the second property they have sold for me and they are thorough, professional and helpful. Special thanks to Kelly Holland, their senior sales negotiator for her invaluable help navigating the problems encountered on the way. Always a cheerful, friendly voice at the other end of the phone - thanks Kelly!

Thelma · 16 April 2023

★★★★★ 5/5

Google

Just wanted to say thank you to Paul Hart at Wards Tunbridge Wells. He exceed all my expectations during his professional valuation service. His communication has been brilliant and we are looking forward to Paul and his team marketing our property.

Emily · 24 March 2024

★★★★★ 5/5

Google

We were extremely impressed by the professionalism shown by the three people we had contact with when commencing our quest to move home. Paul Hart delivered an excellent presentation on the marketing technique used to sell our property and we had an excellent online chat with Basile regarding the likely costs involved in buying and selling. The main contact we had was handled by Gemma who made all the arrangements and guided us through the process effortlessly. An excellent team at Wards

James · 16 April 2024

★★★★★ 5/5

Google

Katie was AMAZING she's a breath of fresh air in what is usually such a depressive business. I would 100% recommend her and Wards in Tunbridge Wells, hopefully we will be purchasing a flat she showed us earlier. We'll done Katie for you and …

Jade · 16 April 2022

★★★★★ 5/5

Google

We’ve just sold our house through Wards and the whole team has been fantastic. A massive thank you to Rob, Will, Bryony and Katie-Ray, you have all given us so much advice and support. This was the first time we’ve navigated the selling …

Rosanna · 16 April 2022

★★★★★ 5/5

Google

Gemma and the team in Tunbridge Wells are always super helpful whenever I have a query or need some advice.

Mario · 24 March 2024

★★★★★ 5/5

Google

Just completed on a flat that I purchased through Wards Tunbridge Wells. The agent who helped me through the offer/negotiation was William Cornwell. He was brilliant; very helpful and professional. This was the quickest part of the entire sale. During the enquiries stage, Kelly Holland (sales progressor) was fantastic in communicating all updates to me and chasing up on everything. My only frustration was with Martin Tolhurst’s Solicitors who the seller used to represent them (and is recommended by Wards). They were very slow and made the process longer than it needed to be.

Katherine · 16 April 2023

★★★★★ 5/5

Google

We recently had Katie-Ray show us around a property that we were very keen on. Katie was extremely knowledgeable and clearly passionate about the house she was showing, and that made a huge difference. Unfortunately sometimes I think agents …

Katrina · 16 April 2022

★★★★★ 4/5

Google

Wards listened to and understood my requirements and subsequent forwarded properties met my brief. Viewings were well organised with clear communication and a good knowledge of the properties (Katie-Ray).

Tom · 16 April 2023

★★★★★ 5/5

Google

Thoroughly recommend using Wards. We bought in Rusthall in June and William was terrific to deal with. Always available to assist with enquiries and viewings and trustworthy during negotiations.

Miles · 16 April 2023

★★★★★ 5/5

Google

Staff at Wards could not have been more efficient and friendly when I came to see them. They set the standard for how estate agents should treat and help customers. Special thanks to Anna and Robert who both could not have worked harder for me.

Drew · 26 August 2019

★★★★★ 5/5

Google

Wards were supremely professional, helpful, efficient, and effective when I asked for their assistance with both the sale and letting of my property. High quality advertising, photography and video, with excellent cheerful communication and a very pro-active search for buyers and tenants. I shall enlist their help with my next property soon.

Paul · 16 April 2024