Every review we hold for the Royal Sutton Coldfield office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotI attended a viewing with John…
I attended a viewing with John Shepherds Letting and initially everything seemed fine. After I expressed interest in renting the flat, I received a link to complete an application on Goodlord, but the process was a complete mess.
Iryna · 30 September 2025
Agent replied · 4 October 2025
Thank you for your review Iryna, this is a duplicate review. Please can you email full details to lily.johnson@johnshepherd.com so we can look into this further. It is unlikely that the application would have been declined without a satisfactory reason so once full details are sent to us we can look into this further. Thanks, John Shepherd
★★★★★ 1/5
TrustpilotThe Sutton Cold Field team namely Julie…
The Sutton Cold Field team namely Julie & Leah are shocking at customer service, with holding our deposit for no reason due to their inability provide us with a inventory of the property and accusing my partner of not handing a key when they have now "found"it as it was simply not handed in by their office team members. When you call they dont answer for a day and when you email there is no response either. I will definitely not recommend sending them any money as they are NOT trustworthy. Stay clear, I will not be sworn either, the manager of this branch is shocking!!!
Elmar · 23 February 2024
Agent replied · 12 April 2024
Thank you for taking the time to leave us a review, we’re sorry to hear your experience has not been as we’d hope at this point, however certain matters raised in this review are false and mis-leading. We are very keen to speak with you further on this, so please feel free to email our Property Management Director at chris.blick@johnshepherd.com.
★★★★★ 5/5
TrustpilotGreat service!!
Quentin was a great help with finding and looking for a property. He emailed us quickly and responded to any questions or queries we had about the application process!ThanksFor all the help
Nathan · 22 February 2024
Agent replied · 24 April 2024
Thank you for your feedback.
★★★★★ 5/5
TrustpilotEasy done step by step…
Easy done step by step instructions.Thank you!
Andrei · 26 June 2026
Agent replied · 27 June 2026
Thank you for leaving your 5* review.
★★★★★ 5/5
TrustpilotHappy First time landlord
As a first time landlord, Ailish was very knowledgable and explained the options clearly on our first meeting. The process was smooth and stress free and communication with Ailish & Rickie was great. Rickie was caring and approachable whenever I met him and both were always helpful and available when needed. They were able to meet my expectations which was great!
Lauren · 25 November 2020
Agent replied · 12 April 2024
Thank you for your kind words, it was a pleasure to able to assist you. We hope to hear from you in the future.
★★★★★ 4/5
TrustpilotTreated with respect.
Most of my contact has been through Maisy. The requests I have made have been handled promptly. This is an ongoing business and must have got quite tiresome but Maisy always treated me with respect.
Mary · 4 November 2025
Agent replied · 5 November 2025
Thank you for your review of our services, they are greatly appreciated.
★★★★★ 5/5
TrustpilotExcellent Service
Adrian did a fantastic job in selling my property. He explained the process thoroughly and what was expected and went above and beyond to answer any queries or questions, along with Mia who was a little star and kept me posted regularly with any updates. I also dealt with Natalie on several occasions who was able to answer any queries or questions and get back to me swiftly. I have to say the service was above and beyond what you'd expect and is becoming rare these days. They all need to be recognised for the excellent job they are doing. Thank you 😊
Zoe · 26 November 2022
★★★★★ 5/5
TrustpilotThe experience of buying somewhere…was amazing
The experience of buying somewhere strange semed daunting to me at first - but Natasha, Joseph and their manager, Gary were kind, informative and very helpful
Fiona · 23 August 2025
★★★★★ 5/5
TrustpilotI was shown around by Kelvin Zakeyo and…
I was shown around by Kelvin Zakeyo and he was super friendly and answered all the questions I had amazingly. He didn’t make us feel rushed at all and carefully explained all aspects of the accommodation. I would definitely recommend him for a viewing. Thank you!
Karina · 29 April 2026
★★★★★ 5/5
TrustpilotSuper impressed!
I had Kelvin sort out my rental property, all the way from aiding with viewings to ensuring our contract process was as quick and efficient as possible when working to our short notice timings. I could not have asked for anyone better! He was amazing at communicating with us throughout the process and went above and beyond to make this sure this was the best experience possible, big shout out to him!
Sophie · 5 September 2025
★★★★★ 5/5
TrustpilotI've been really impressed with my…
I've been really impressed with my property manager,
Bhagya · 9 June 2026
Agent replied · 16 June 2026
Thank you for your kind words. We are thrilled to hear that Christina has been so helpful and great with communication. We appreciate your recommendation and look forward to continuing to support you with our local expertise.
★★★★★ 5/5
TrustpilotVery professional service
Very professional service, we were always confident that we complied with statutory requirements, and tenants were carefully selected and managed. Generally necessary repairs etc were organised quickly and effectively. Regular property inspections gave us confidence in the tenants and their management. Our main contact was Sue Birch
Nick · 15 April 2026
★★★★★ 5/5
TrustpilotGreat service
I have used John Shepherd to manage my rental property for a number of years now, and I genuinely couldn’t recommend them highly enough.
Stuart · 24 September 2026
★★★★★ 3/5
TrustpilotAfter a rocky start with the changeover at Burton on Trent
After a rocky start with the changeover from Acquire properties to John Shepherd things have settled down with the guidance of Samantha Richards, Samantha took over the management of our Properties at John Shepherd and I can't speak highly enough of her,
Eileen · 10 August 2025
Agent replied · 15 August 2025
Many thanks for your review Eileen.
★★★★★ 5/5
TrustpilotPrompt, efficient and polite
Michael Nabarro and his team at John Shepherd found a tenant promptly for my property and he was very helpful in guiding me through setting up the tenancy .
Mrs · 16 March 2024
Agent replied · 24 April 2024
Thank you for your feedback.
★★★★★ 5/5
TrustpilotResponsive, helpful, thorough, thank you Melissa
I had a great experience dealing with Melissa. She was very responsive, always replied quickly, and provided really helpful and detailed answers to my questions. She was also very attentive and made sure everything was clear. Thank you so much for your support, Melissa! Highly recommended.
Minyun · 19 April 2026
★★★★★ 5/5
TrustpilotProfessional and hassle free
Sue Birch has managed my property for the last 3 years…. I’ve had a great experience with the property management team. They have been professional, responsive, and helpful throughout managing my property. Any questions or maintenance requests have been handled quickly and efficiently, which has made my easy and stress-free.
Ian · 16 March 2026
★★★★★ 5/5
TrustpilotHonest, efficient & hard working staff.
I was initially with another estate agent but due to their incompetency, I moved to John Shepherd. Jordan was excellent in communicating with us in selling my house. They managed to find 2 buyers but unfortunately they pulled out at the last minute which was no fault of John Shepherd. Nevertheless, John Shepherd continued to work hard and found a reliable buyer within a few weeks.Natasha Watkins dealt with my sale and I have to say she was brilliant in answering my queries and communicating effectively. There was no hidden cost and their fees was nominal. I would strongly recommend John Shepherd for purchase or sale of any property.ThanksKumar
Kumar · 1 September 2022
★★★★★ 5/5
TrustpilotCaitlin MacDonald
Caitlin was amazing. We had some issues when we moved in to our flat, we reached out to Caitlin and her responses were fast. Every issue was attended to without delay and she followed up with us. Thank you Caitlin!
Simi · 12 February 2025
★★★★★ 1/5
TrustpilotVery poor management of my property
Very poor management of my property. Left humidity settle, lost keys to property while it was vacant and were unable to provide with code for the box when new management company took over, resulting in extra cost that John Sheperd has yet to reimburse after 6 months and multiple emails on the matter. Very unprofessional.
Floriane · 30 January 2026
★★★★★ 5/5
Trustpilotcalled in to ask about a property and…
called in to ask about a property and in less than 5 minutes got all the information needed and secured it with the deposit,
Ramir · 21 January 2026
Agent replied · 24 January 2026
Thank you so much for your lovely review - great to hear! We will ensure this feedback is shared with Kelvin
★★★★★ 5/5
TrustpilotLily - Star of the John Shepherd
I had the pleasure of working with Lily, and I couldn't be more thrilled with the exceptional service she provided. From the moment I began my search for a new house, Lily was there every step of the way, making the entire process smooth and stress-free. She guided me through the rental process, explaining every step. I highly recommend John Shepherd anyone in need of a letting agent.
KVL · 17 September 2023
★★★★★ 5/5
TrustpilotThe overall experience while moving to…
The overall experience while moving to my new home was very well managed.
Arul · 21 April 2026
Agent replied · 11 May 2026
We're glad you found your moving experience well managed. Thank you for sharing your positive feedback with us!
★★★★★ 5/5
Trustpilot"Exceptional Service from Natasha - Highly Recommended!"
"I've had a fantastic experience with Natasha She's been incredibly helpful, knowledgeable, and supportive throughout the process
Mrs · 20 March 2026
Agent replied · 24 March 2026
Thank you so much for your review. We are thrilled to hear that Natasha provided you with fantastic support and service throughout the process. Wishing you all the best in your new home.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
